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Lotte City Hotel Mapo

Travelers' Choice award winner
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109 Mapo-daero, Mapo-Gu, Seoul, South Korea
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Lotte City Hotel Mapo
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764 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (764)
  • Mar-May only
    (200)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (220)
  • Dec-Feb only
    (148)
All months
Osaka, Japan
5 of 5 stars Reviewed 2 weeks ago

The hotel was nice. The staff was extremely helpful and kind. Good Japanese, English skills. Location was excellent, underground near the hotel. Airport bus is just across the road. Lots of restaurants were around the hotel. Very traditional Korean food. And amenities were quite sufficient. I will stay here again for my next trip! Highly recommended to all!!!!

Was this review helpful? Yes
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for coming to visit our hotel again and taking the time to write a review. We will always do our best to present the best gift for your stay in Seoul, Korea. I'm very glad to know the location of our hotel has brought you much convenience during your trip. Also... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visited here for a business trip last year and i was very impressed by the receptionists who were very supportive. So i picked this hotel again for a family trip in Seoul ! The hotel is still awesome. Good location, nice staff, clean room and swimming pool. Everything is perfect. My family and I love this hotel we'd like... More 

Was this review helpful? Yes 1
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for coming to visit our hotel again and taking the time to write a review. We will always do our best to present the best gift for your stay in Seoul, Korea. I'm very glad to know the location of our hotel has brought you much convenience during your family trip.... More 

Cervia Milano Marittima, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. I stayed at lotte city hotel mapo for 4 night with my family. The rooms were neat and modern. It's located near downtown and metro system was perfect. So I could travel Seoul very easily. Also all the staff at reception were very helpful.

Was this review helpful? Yes 1
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for your stay with LOTTE City Hotel Mapo and your review regarding our hotel. Your review will be definitely helpful for for our potential guests and for us. I'd love to hear that you satisfied with our service. Once again, thank you very much for being our guest and I hope... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for travelling with friends. This is business hotel so not that did not expect. The room I had was small but it was very comfortable with all amenities. Also the towels and duvets are soft and plush, of high quality. Especially the blackout curtain were really helpful to prepare for a good night's sleep. Contrary to my... More 

Was this review helpful? Yes 2
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. It was a great pleasure to have you as our guest at our Lotte City Hotel Mapo. I'm very glad to hear that you felt good about the room. We always do our best to make you happy, and we'll keep working to get better. We hope to be able to welcome you... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is my first visit to Seoul. I didn't know everything! So asking a lot to front. But the staff was helpful and friendly always. Really thanks to them. Location was convenient, directly connected to metro (Gongdeok station), direct limo bus to airport. And room was clean and comfortable bed. If I have opportunity to Korea, I will choose this... More 

Was this review helpful? Yes
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for taking the time to write a review and for selecting our hotel. Also your encouraging reveiw and compliments for front desk staffs will motivates us to continue to create lasting memories for our guests. I'd love to hear that you like our location and sevice. Once again, thank you very... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed there only for 2ngts to participated in seminar. There are 20persons in my group and everyone liked this hotel. Staffs are very beautiful and kind they always tried to help us whenever we asked about some places where we want to go. They are patient with us and always smiling to us. Hotel rooms look like 5stars hotel's... More 

Was this review helpful? Yes 1
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for your stay with LOTTE City Hotel Mapo and your review regarding our hotel. Your review will be definitely helpful for for our potential guests and for us. I'd love to hear that you satisfied with our service. Once again, thank you very much for being our guest and I hope... More 

Dubai
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's only possible to control the aircon in the rooms to a limited extent. I've already changed rooms and there is no difference. It's the start of summer in Korea so it's getting warm, yet it's cooler outside and in the communal areas of the hotel than it is in the hotel rooms. I'm starting a new job in Seoul... More 

Was this review helpful? Yes
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Seoul Mapo. I am deeply sorry about your inconvenience in regard to the air-conditioner. And I appreciate you for your advice, and we will do our best to ensure that you will never again experience such inconvenience, by upgrading our service quality and facilities. I will make sure that your valued opinion is fully... More 

Beijing, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 25, 2015 via mobile

I always choose this hotel for my business trip whenever visit to seoul. Perfect location and many transportations makes me choose this lotte city hotel. The staffs are very helpful and try to do something for me every time even they are not good at speaking chinese ;) Actually there is a girl who speaks chinese perfectly Gloria? Glory? I... More 

Was this review helpful? Yes 1
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for taking the time to write a review and for selecting our hotel. Also your encouraging reveiw and compliments for front desk staffs will motivates us to continue to create lasting memories for our guests. Also I'm very glad to hear that you felt comfortable and relaxed during your stay! We... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 25, 2015

Its a really nice hotel. Outstanding location near the downtown every staff provided fantastic service. Even If you don't have any information any idea no problem to enjoying Seoul.And staffs at the front desk have many information around hotel. It's lovely experience to me. It was good experience! We would like to come again.

Was this review helpful? Yes 1
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. It was a great pleasure to have you as our guest at our Lotte City Hotel Mapo. I'm very glad to know the location of our hotel has brought you much convenience during your trip. We hope to be able to welcome you back soon and if there is any assistance you require,... More 

1 review
5 of 5 stars Reviewed June 18, 2015 via mobile

I stayed at this hotel for 3 nights. It was really comfortable stay, especially the bed. Location was perfect to get everywhere I've been to. Shuttle bus took me some tourist spot. Inside the building, there were big supermarket and bakery. The best thing of this hotel was the free coffee!!! A coffee table was set at the lobby so... More 

Was this review helpful? Yes
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review

Warm greetings from LOTTE City Hotel Mapo. Thank you for your stay with LOTTE City Hotel Mapo and your review regarding our hotel. Your review will be definitely helpful for for our potential guests and for us. I'd love to hear that you like shuttle service and free coffee service in the morning. Once again, thank you very much for... More 

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