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All 42 Port Vila hotels

Grand Hotel And Casino

4.0 of 5 Hotel   |   Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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Ranked #22 of 42 Hotels in Port Vila
A recent review
4 of 5 stars reviewed 4 days ago
Tractordoctor
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335 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Central to everything. Nice views and clean. Stayed here for two nights after flight was cancelled. Would come back again. Not sure if they have a family room or at the time non were available. Having to book two rooms made it a tad expensive but will see if travel insurance is worth it

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Good Morning Tractordoctor It is good to hear that we were able to make the most out of a bad situation, and that you enjoyed your stay with us. The hotel does have a penthouse that can accommodate up to four in a family though we can also offer interconnecting room and suite options to assist. We look forward to... More

Franklin
Top Contributor
52 reviews 52 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

An excellent hotel in a great location. We spent 8 days here and had a wonderful time. The rooms all had a balcony with a nice view over to Iririki Island and the small water taxis below kept us amused as we waited to see how many people they could cram onto them. (26 was the highest number we counted... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear martyvose Thanks for great feedback, the balconies make for a great way to watch Vanuatu life go by. It is good to hear you enjoyed your stay. We will look in to the balcony door locks immediately. We look forward to welcoming you back soon. Kind regards Carey More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Grand was amazing ! The service is excellent, the staff are so friendly, we had dinner at the restaurant several times, by far the best meals we had in Vanuatu. Great views from our balcony. Congratulations to Thoma and his team.

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear nicolehertes 17 Thanks for the great feedback, we certainly like to believe we have the best meals in Vanuatu. Please continue to spread the word! It is good to hear you enjoyed you stay. We look forward to welcoming you back soon. Kind regards Carey More

Wellington, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is homophobic. We repeatedly requested a queen bed, and not once, not twice, but three times we were given single beds on our ways in and out of Vila. Upon requesting changes they were not done and reception staff, with the exception of a woman, were completely unhelpful or indifferent, blaming our travel agent! According to the hotel,... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Kirsten T Thank you for your feedback. I would like to sincerely apologise for any frustration and/or inconvenience caused to you. Please be assured I will follow this up immediately with the Front Office Manager and the staff concerned. It is not indicative of the standard of service that we enjoy providing. Once again Kirsten T, thank you for... More

Gold Coast, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Grand was Brilliant. All Staff and Food was outstanding. We spent 8 days and this was the best holiday we have ever had. Staff- Fabius, Mary, Anna, Sylvie, Alice, Robina, Laetematie, John Collette, Leipa,Betty and Jorecelyn. All outstanding and professional. We will be returning A.S.A.P. Food and beverage was very affordable and servings were very large. Thomas (Food and... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear merrahkeogh Thanks for the excellent feedback, it is pleasing to hear you enjoyed your stay. Our staff are certainly our best asset! Please continue to spread the word, Vanuatu is a great option for those wanting to visit a South Pacific island. We look forward to welcoming you back soon. Kind regards Carey More

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great views from 4th floor. Check in was simple reception staff were happy to show us the other rooms. We upgraded to Panoramic room worth the extra $$ the room was a generous size. Restaurant meals were fantastic large portions and well priced. Ate there several times. Breakfast was adequate if something was not there that I wanted they were... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear callydaniel Thanks for the feedback, it was good to hear that overall you enjoyed your stay. Please be assured I will be discussing the key parts of your feedback with our heads of department in order to prevent any recurrence. Kind regards Carey Norton More

Napier, New Zealand
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 2, 2014

Our room on the 4th floor gave us lovely views from our balcony out over the pool and the bay below. There was always a lot of water traffic to watch and even flying fish one evening. The property is handy to all the downtown restaurants and bars. The room itself was spacious with a king size bed and the... More

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear SherryO_11 Thanks for the great feedback, our location, views and staff are a great feature of this hotel. The hotel has been through a recent refurbishment of the pool, restaurant, lobby and hallways. We continue to work on ensuring the hotel is looking the best it can be. We look forward to welcoming you back soon. Kind regards Carey More

Whangarei, New Zealand
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 30, 2014

Great views from all balconies. Rooms need a bit of attention to cleaning and fixtures but all public areas were very very clean. The food at dinner time was fantastic, we ate here 4 or 5 times, room service not so good, breakfast was average. Check in time was really bad, arrived 15 mins before check in and had to... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Faye G Thanks for taking the time to provide your feedback. It is good to hear that overall you enjoyed your stay. Please be assured we will follow up on all you feedback. We hope to see you soon. Kind regards Carey More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 29, 2014

Stayed at the Grand Hotel in late July 2014. The location was excellent and walking distance to town and all the shopping and restaurant you need. The rooms were large and comfortable with nice hot showers after a long day out touring the island. The buffet breakfast was excellent and plenty of variety, juices, cereals, bacon, eggs, sausages, toast, island... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Mick G Thanks for the great feedback, it is good to hear you enjoyed your stay and that we were able to warm you day up with our smiles! We look forward to welcoming you back soon. Kind regards Carey More

Sydney, Australia
Top Contributor
87 reviews 87 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 24, 2014

If you are wanting to be in the thick of things this is the place to stay. Right in town so you can walk to all the restaurants and bars. Rooms all have a water view with glorious sunsets looking towards Iririki Is. Rooms were nice though the air con is fairly non-existent - a constant 25 really and that... More

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear gaylegreg Thanks for the great feedback it is good to hear you enjoyed Vila. Please be assured that we will look in to the air-conditioning immediately. With regards to The Hemisphere Room, it is available for hotel guests with the only exception being if it has been reserved for private use. We look forward to seeing you soon. Kind... More

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Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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