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All 43 Port Vila hotels

Grand Hotel And Casino

4.0 of 5 Hotel   |   Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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Ranked #24 of 43 Hotels in Port Vila
A recent review
3 of 5 stars reviewed 2 days ago
callydaniel Auckland Region, New Zealand
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326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 2 days ago NEW

Great views from 4th floor. Check in was simple reception staff were happy to show us the other rooms. We upgraded to Panoramic room worth the extra $$ the room was a generous size. Restaurant meals were fantastic large portions and well priced. Ate there several times. Breakfast was adequate if something was not there that I wanted they were... More

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Napier, New Zealand
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room on the 4th floor gave us lovely views from our balcony out over the pool and the bay below. There was always a lot of water traffic to watch and even flying fish one evening. The property is handy to all the downtown restaurants and bars. The room itself was spacious with a king size bed and the... More

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear SherryO_11 Thanks for the great feedback, our location, views and staff are a great feature of this hotel. The hotel has been through a recent refurbishment of the pool, restaurant, lobby and hallways. We continue to work on ensuring the hotel is looking the best it can be. We look forward to welcoming you back soon. Kind regards Carey More

Whangarei, New Zealand
Contributor
20 reviews 20 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great views from all balconies. Rooms need a bit of attention to cleaning and fixtures but all public areas were very very clean. The food at dinner time was fantastic, we ate here 4 or 5 times, room service not so good, breakfast was average. Check in time was really bad, arrived 15 mins before check in and had to... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Faye G Thanks for taking the time to provide your feedback. It is good to hear that overall you enjoyed your stay. Please be assured we will follow up on all you feedback. We hope to see you soon. Kind regards Carey More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Grand Hotel in late July 2014. The location was excellent and walking distance to town and all the shopping and restaurant you need. The rooms were large and comfortable with nice hot showers after a long day out touring the island. The buffet breakfast was excellent and plenty of variety, juices, cereals, bacon, eggs, sausages, toast, island... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Mick G Thanks for the great feedback, it is good to hear you enjoyed your stay and that we were able to warm you day up with our smiles! We look forward to welcoming you back soon. Kind regards Carey More

Sydney, Australia
Top Contributor
83 reviews 83 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are wanting to be in the thick of things this is the place to stay. Right in town so you can walk to all the restaurants and bars. Rooms all have a water view with glorious sunsets looking towards Iririki Is. Rooms were nice though the air con is fairly non-existent - a constant 25 really and that... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear gaylegreg Thanks for the great feedback it is good to hear you enjoyed Vila. Please be assured that we will look in to the air-conditioning immediately. With regards to The Hemisphere Room, it is available for hotel guests with the only exception being if it has been reserved for private use. We look forward to seeing you soon. Kind... More

Canberra Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 18, 2014

My husband and I stayed here in June this year. We found it to be an excellent choice. It seems that all rooms have an excellent view of the harbour, are clean and comfortable. The shower was hot and had good water pressure. The buffet breakfast had a good variety of bakery products, cereals, fruits, juices and hot food, with... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear JayBee5409 Thanks for the great feedback and the word of mouth advertising! It is pleasing to hear you enjoyed your stay and all that both Vanuatu and the Grand have to offer. We look forward to having you back in the near future. Kind regards Carey Norton More

Brisbane, Australia
1 review
5 of 5 stars Reviewed August 17, 2014 via mobile

Wonderful place to stay. Right in the center of town. Walking distance for shopping. Staff where friendly and nothing was too much. Highly recommended. Thank you for making our trip stress free and easy.

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear hdring Thanks for the great feedback, it is good to hear that you enjoyed your stay and we were able to make it as stress free as possible. We look forward to seeing you soon. Kind regards Carey Norton More

Gold Coast, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 10, 2014

Is a good choice if you just want to walk out the front door, the hotel rooms are very comfortable and in good condition. The views are fantastic and are probably the best in town. The restaurant was a let down, not alot of service and the manager smelt of cigarettes every time we where there.

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Willy S Thanks for taking the time to give your feedback. It is good to hear that overall you enjoyed your stay. Please be assured we will be following up on your comments regarding the restaurant. We look forward to welcoming you back soon. Kind regards Carey Norton More

Port Lincoln
Top Contributor
74 reviews 74 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 7, 2014

Finished off our stay in Vanuatu with 3 nights here. Booked online - panorama suite, requested high floor and early check in. Arrived early, couldnt check in til 2 so left our bags and went to town. Convenient location within walking distance to shops, duty free alcohol shop and restaurants. Pros - Great Location, every room has a balcony with... More

Was this review helpful? Yes 3
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear frangipani69 Thank you for your posting and feedback, it is most appreciated. It is good to hear you enjoyed your stay. Our location is certainly king as are our staff. We are sorry to hear of your difficulty with the air-conditioning, we do endeavour to have it serviced regularly however it is sourced from Australia. Please be assured we... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 6, 2014

Spent 7 days at this hotel in Port Villa. overall, feelings are quite positive. It is the best accommodation in Port Villa - there are resorts further out. Staff are very friendly and helpful. Overall the people in Port Villa are the genuinely friendly people we have ever met. The hotel lacks sometimes as it tries to meet international standards... More

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear ColinHopkings Thanks for the review, we are certainly endeavouring to achieve higher standards at all times. It is good to read that you enjoyed your stay. We certainly look forward to welcoming you back soon. Kind regards Carey Norton More

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Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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