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Grand Hotel And Casino

Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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1 room 1 adult
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Grand Hotel And Casino
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437 Reviews from our TripAdvisor Community

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Tokyo, Japan
Level Contributor
111 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our room was 110. from the room, outside view was disturbed by the eaves of pool. Then we went up to the highest floor, 6th to see outside, there was the casino. The master of casino just passed, and we told him that we stayed at room No. 110 and want to see outside. he agreed to come into casino... More 

Helpful?
Thank Tadahiro H
Melbourne, Australia
Level Contributor
145 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel and very central,we had the Panorama Room on the 5th floor and the views were great. Staff very friendly and helpful,Cyclone on the reservation was great when we were asking about and booking some of our trips. Room was very clean and comfortable,but you had to open your door with a key instead of a swipe card,I don't... More 

Helpful?
5 Thank ThaiTraveller2015
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear ThaiTraveller2015 Thanks for a great review, it is pleasing to hear you enjoyed your stay. We are blessed with great staff and will certainly ensure that Cyclone in particular is made aware. With regards to your room key, the swipe card key system is no longer available, we have reverted to using hard keys. We look forward to welcoming... More 

Port Vila, Vanuatu
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This was a pleasant evening in a beautiful setting overlooking the harbour in Port Vila. The meals were beautifully presented, & the service from all the waitressing staff was of high standard. We found every employee friendly, polite, professional & extremely efficient. All meals came out promptly. A fabulous place for couples & families. We will definitely be visiting again....our... More 

Helpful?
1 Thank SimeNchar
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear SimeNchar Thanks for the great review, it certainly sounds like you had a memorable birthday occasion. I will certainly pass your comments on to all concerned. Hope to see you again soon. Kind regards Carey More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Grand Hotel is the most beautiful spot in Port Villa, as a guest you get treated like a king by the staff, nothing is too much trouble. The views are amazing, the food is excellent, the rooms are clean and very comfortable. Ive been back 4 times would not stay anywhere else.

Helpful?
3 Thank 123Carina123
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear 123Carina123 Thanks for the excellent endorsement, it is great to be able to pass this on to the team. We will look forward to seeing you again for your sixth stay soon! Kind regards Carey Norton More 

Port Vila, Vanuatu
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Lovely facilities and rooms. We. Moved here from Coconut Palms resort which was a dump. Great food and lovely pool, right by the sea and few minutes walk to markets etc. Great air con, nice and modern. Recommend!

Helpful?
Thank donnamH3441LR
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear donnamH3441LR Thanks for the great endorsement, glad we were able to recover your stay in Vanuatu. We look forward to seeing you again soon. Kind regards Carey Norton More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

My partner and I stayed here for five nights. The rooms are clean, nice and well maintained, as are all the facilities. The pool area is lovely, the breakfast is delicious and the staff are incredibly friendly and helpful. They helped us with anything and everything - from recommendations to booking dinner at various places and helping us when things... More 

Helpful?
Thank Michael H
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Michael H Thanks for the great review, it is pleasing to hear you enjoyed your time at the hotel and in Vanuatu. Our staff are certainly our strongest asset, smiles and friendly natures abound. We look forward to seeing you again soon. Kind regards Carey Norton More 

Noosa Heads, Australia
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 4, 2016

The Grand Hotel & Casino is located in the heart of town with easy access to restaurants, shops and money exchange counters. It has an old feel to it, but it is very clean and has all the technology including air conditioning, tv and wifi access. And unbeatable views on the bay. You can watch the sunset from your balcony... More 

Helpful?
Thank Maccabelle
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Maccabelle Thanks for the endorsement, glad to hear you had an enjoyable stay and a great time in Port Vila. With regards to the bus vs taxis, taxis are referred as they are more regulated than the buses with a greater ability to manage the service and experience. In addition, they do go from point to point without stopping... More 

Sydney, Australia
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 1, 2016

My first impression was not great. As I walked in, it had the old beer and cigarette smell. A bit like an RSL. The room was nice, however the hotel is in need of an upgrade. It is probably Vanuatu's version of a fancy hotel. There is no pool side service but you can get up and go order your... More 

Helpful?
Thank Desgam
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Desgam Thanks for the review, I appreciate your feedback. It is disappointing you did not enjoy your stay though please be assured your comments are valued. Kind regards Carey Norton More 

Taranaki
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 15, 2015

We always enjoy our stay at the Grand Casino Hotel right in the heart of Port Vila. The staff are very welcoming and the rooms superb. Each room looks out to Iririki Island and the dawn sky and sunsets are absolutely gorgeous. The food at the hotel is superb and if you feel like a change, there are many restaurants... More 

Helpful?
3 Thank vomo2i
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear vomo2i Thanks for the great feedback and the endorsement. Glad to hear you enjoyed your most recent stay. We are blessed with great staff, great location and great food....what more could you ask for. We hope to see you again soon. Kind regards Carey Norton More 

Port Vila, Vanuatu
Level Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

The Grand is port vila's version of a fancy hotel. Situated smack bang in the middle of town, it is in a great location, with many sights and shops in walking distance. Boasting vila's only elevators, it also has brilliant air conditioning, a great spa, good room service - and the convenience of a poker machine den beside the lobby!... More 

Helpful?
1 Thank malolava
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear malolava Thanks for the great review, our views and staff are definitely second to none. Look forward to seeing you again soon. Kind regards Carey Norton More 

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