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All 47 Port Vila hotels

Grand Hotel And Casino

4.0 of 5 Hotel   |   Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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80%
Ranked #25 of 47 hotels in Port Vila
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Tina E Brisbane, Australia
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284 people have reviewed this hotel

Traveler rating
    110
    114
    46
    9
    5
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30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Brisbane, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently spent a week with my Mum Dad and sister what a memorable place to stay the staff were so eager to please, We both had a room on the sixth floor the view fantastic. The food was great we loved the curry night on Friday night. Every day the room was serviced like magic. We would all love... More

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Tina E Thank you for such a wonderful review, it is good to hear the family had such a great time. We will certainly look forward to welcoming you back! Kind regards Carey Norton More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

When you go into the lobby you almost want to vomit on the smoke fumes, as a non smoker and a resident here this is disgusting for me, why don't you do what other hotels do and send smokers outside, do you not know how dangerous it is to take in second hand smoke, if I was checking in here... More

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Sandra W Thanks for your feedback, please be aware that while our lobby is non-smoking however our casino remains a smoking venue. I am sorry to hear that this has had such an effect, please be assured we are looking at ways to lessen the impact as much as possible. Thanks again. Kind regards Carey Norton More

Auckland Central, New Zealand
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

friends invited us to join them for dinner here on the Friday evening and when we heard it had airconditioning, we were keen to go.the foyer and entrance were welcoming and very clean.we were shown to our reserved table that overlooked the water.it was stunning as the sun was just going down and the boats coming in. the menu had... More

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear goldy538 Thanks for the great review for Crystals Restaurant. It is good to hear that you enjoyed your experience. Perhaps we can encourage you to come and stay next time you are in Port Vila. Kind regards Carey More

SYD
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Perfect location in town Close to restaurants Close to shops Nice staff good service Breakfast included in price good value Need a refurbishment No gym bad point No parking Problem with the lock ( key )

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear SydAndy Thanks for your recent feedback, it is good to hear that overall you enjoyed your stay. I am pleased to advise that we are currently replacing all corridor carpet with completion scheduled for the end of April. In addition we are repainting parts of the hotel and changing lighting also. SydAndy, we look forward to welcoming you back... More

Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Plonk the Grand Hotel down just about anywhere else, and it would be just an ordinary, standard 3 star sort of property, in need of a bit of a face-lift. But as they say in the real estate trade, position is everything, and the Grand Hotel, situated as it is right on the harbour-side of Port Vila, makes it something... More

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Raoul656 Thank you for taking the time to provide your feedback. It is great to hear that you enjoyed your stay in Port Vila and at the Grand. Our staff are certainly our best asset, we are also working hard on making sure the hotel is the best it can be. We are currently re-carpeting all our floor corridors... More

Woolpit, United Kingdom
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2014

This place was great for us. Lovely room very well appointed with comfortable bed and linens, great bathroom with bath, separate shower and toilet, safety deposit box, iron and board, tea making facilities and fridge. Tv had BBC world. Balcony facing the sea. Lovely swimming pool. Right by the market for fresh fruit and avocado, plus other shops. Who cares... More

Was this review helpful? Yes 3
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Madam Jackie Thanks for the great review, it is good to hear that you enjoyed both the hotel and all that Port Vila has to offer. WiFi is challenging as the available services are currently quite limited. However, I understand that this is currently being rectified by the local suppliers and we hope to have better service later this... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 12, 2014

Two of us stayed at the Grand hotel from 31 January until 7 February. We were on Level 3, which had fantastic views from the balcony, watching the cruise ships (4 within the week) come in and the colourful taxi boats going to and fro beneath the Hotel were spectacular and interesting. The staff and food of the hotel were... More

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Anton V Thanks for the great feedback, it is good to hear you enjoyed Vanuatu and the hotel. We look forward to welcoming you back soon. Kind regards Carey Norton More

Gold Coast, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 5, 2014

Myself and my partner stayed here for 5 nights, such a great hotel, location is amazing right in the heart of Port Vila, the restaurant is very nice along with the casino and pool area, the rooms are good with an amazing view of the harbour and across port vila, the only downside to our stay was the bathroom would... More

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear emilyazzopardi Thanks for taking the time to provide your feedback, I am glad to hear you enjoyed your stay. I am pleased to advise that we are scheduled to receive shipment of replacement carpet by the end of March and anticipate these works to be completed by the end of April. Please also be assured I have discussed your... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 29, 2014

The hotel has a beautiful restaurant with a great view. The casino is pretty basic, mainly pokies. The rooms are basic and just ok. The lifts and hallways really need work straight away. Grest for dinner and a pokies night out ; )

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear ScottParsons Thanks for your feedback, we certainly are proud of our restaurant as the quality of food is second to none. With regards to the corridors I am pleased to say we are due to replace the carpet in late March with completion due the end of April this year. Thanks again ScottParsons, we look forward to welcoming you... More

Wellington, NZ
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2014

Me and my partner loved this hotel! We had previosuly been staying at another resort in port vila but it was such a circus we decided we had to change and after reading a magazine we came across The Grand. It was such good value and the service was amazing. We found Colette to be brilliant she made our stay... More

Was this review helpful? Yes 3
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Lisa Y Thanks for the great feedback, am glad to hear that we were able to assist and that you enjoyed your stay. Perhaps we will see you soon. Kind regards Carey Norton More

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Additional Information about Grand Hotel And Casino

Also Known As:
Grand Hotel And Port Vila
Grand Hotel And
Sebel Vanuatu Port Vila
Sebel Vanuatu
Grand Hotel And Casino Vanuatu/Port Vila
Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Port Vila
#15 Family Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Reservation Options:
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