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Grand Hotel And Casino

Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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1 room 1 guest
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400 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • All months
    (400)
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    (89)
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    (111)
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All months
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have a 10 day stay booked for October 2015. Our decision was made after the awful cyclone as Vanuatu need our tourist input in this lovely area. This will be our fourth visit, The Ni-Vanuatu people are fantastic. We visited the Grand Hotel to check it out and had a cool drink by the pool and to look at... More 

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Caloundra, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for nine nights, room was very good, bed was comfortable, staff were very helpful, breakfast was very good and the lobby and pool bar were quite good. Easy walk to shops , markets and everything else on offer in the main street.

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Port Vila, Vanuatu
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Why this kind of resort, supposed to be luxury, still serve frozen lowest quality croissants and vienoiseries when they could order nice fresh ones in town ? That's a mystery. Clean rooms but choose an other restaurant for all meals.

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Taranaki
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just spent 7 days staying at the Grand Hotel Pt Vila. The staff were very welcoming and we were quickly shown to our room. We always choose a Panorana room as the extra area in the room makes for a pleasant stay. The breakfast which is inclusive is very good with an excellent variety of foods to suit... More 

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear vomo2i Thanks for the great feedback, it is good to hear you enjoyed both the hotel and Efate. The staff here are great with smiles a mile wide. With regards to the signage on the piano, we can certainly provide access to those who are able to play, this can be done on request. I have updated the signage... More 

Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were told that the casino was a great place for lunch, however, compared to Australian casinos it is a good pub. Unfortunately we don't frequent too many pubs. As you walk in the smell of cigarettes and stale cigarettes hits you and as none smokers, we just turned round and walked out.

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear john w Thanks for the feedback, we do restrict smoking to the casino and external sites only. With regards to non smoking in the casino, unfortunately we are not able to offer a non-smoking environment at this stage. Please be assured the hotel remains committed to offering non-smoking accommodation and dining services. Kind regards Carey Norton General Manager More 

queensland
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The view from the rooms are terrific over the harbour and the working wharf below, but when you have to wait from 2.20pm to 3.40pm whilst they refresh the room when the hotel would be lucky to be a third full is rediculuse to say the least. After travelling to get there and with 11.00am checkout it was not a... More 

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Garry B Thanks for the feedback, I am sorry to hear you had to wait for your room. With regards to the hotel exterior we do endeavour to water blast this on a regular basis though will certainly take your feedback on board. Kind regards Carey Norton More 

Auckland Region, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed there twice on our trip to Vanuatu. It's really nice hotel for island accommodation. Room is very clean with very nice marble bathrooms. The thing I like the most about this hotel and the view to the Iririki Island and the location very central. Near market and restaurants. I loved the pool area, very nice and luxurious with... More 

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Jenny S Thanks for the great review, it is good to hear you enjoyed your stay. I have passed your wonderful feedback on to all concerned.. I do hope we have the opportunity to welcome you back soon. Kind regards Carey Norton More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 23, 2015

We stayed 10 days at The Grand Hotel and Casino and the staff, rooms and view were wonderful. The food in the restaurant was excellent and the included breakfast was well worth it. They offer free Wifi which worked very very well. The position is central to Port Vila and gave easy access to the town and transport. We spent... More 

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear elannascar Thanks for the positive review, our staff and location are nothing short of amazing while we work hard on making sure our dining experiences are second to none. I do apologise for the impact of the cigarette smell, we have invested in a fragrance vaporiser which is located near the casino entrance, we do find that this goes... More 

Wellington, Wellington, New Zealand
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 16, 2015

Grand Hotel is an excellent for its location. Close to the township, market, supermarket, bar and restaurants. Friendly staff all around as well. Stayed here for a week for work at the hospital, and mostly walked every morning. A nice hike up a set of stairs across the road and about 15mins later I was there, which is handy. "Buses"... More 

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear N4V Thanks for the positive comments, and the constructive feedback. I am sorry to hear that you did not enjoy your meal as this has been a strong point for us. Currently we are reviewing our menus as a means of keeping the dining options fresh and interesting. I look forward to the opportunity of welcoming you back to... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed July 5, 2015

Grand Hotel And Casino is what you see when you think of a five star hotel. It is lovely and clean. The restaurant has large sized meals at a very affordable price. Most importantly the meals taste great! The rooms are clean and tidy and the staff are truly wonderful. Definitely worth going to.

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Georgia W Thanks for the great feedback. The staff are certainly wonderful, though I am pleased to hear you took advantage of our excellent restaurant as well. We look forward to seeing you again soon. Kind regards Carey Norton More 

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