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All 44 Port Vila hotels

Grand Hotel And Casino

4.0 of 5 Hotel   |   Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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Ranked #24 of 44 Hotels in Port Vila
A recent review
5 of 5 stars reviewed 4 days ago
AshleighJade141 Melbourne, Australia
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348 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My partner and I stayed at the Grand for two weeks and we absolutely loved it. The location is conveniently right on the shopping strip and the boat to Iririki island is literally right next to it. The views from our room were amazing, the hotel itself is right beside the sea and you can see many islands and greenery... More

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear AshleighJade141 Thanks for the great review, it is very pleasing to hear that you enjoyed every aspect of your stay during your two weeks in Vanuatu. We certainly look forward to seeing you both again soon. Kind regards Carey Norton More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Never again will I stay here! Hubby n I decided to go on a spur of the moment trip to Vanuatu. We ended up being directed to this place. Yuk! It stink of smoke and filth. There were stains on the carpet leading up to our room. We did however have dinner in the restaurant and again YUK! We ordered... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Nicole S Thank you for your feedback, I do apologise that we were not able to make your stay a good one. I pleased to say that since December 2013 when you stayed we have had great progress in improving our service levels and food standard. I do hope we have the opportunity to welcome you back and show you... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at grand nov 8 to 12th. It is central location which I liked and lovely hotel. Good service and clean, nice pool which is open 24 hrs which is nice as most hotels close It down at 9pm. Transport - Walk out the hotel door and catch anyone of the many buses anywhere (the buses are mini vans... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear onlyfools24 Thanks for the very thorough feedback. It is good to hear that you explored Port Vila. Thanks also for the hotel endorsement, we are certainly very well located to enjoy everything Port Vila and Efate has to offer, As a tourist destination we are always working towards improvements so such feedback is valued, and passed on through the... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Spent a wonderful ten days staying here and loved it. Great location and the staff were wonderful. Willie at the front desk was so efficient and was so helpful. Sylvia and Alice were so warm and friendly, I will definitely be coming back.

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear jessicat1981 Thanks for the great feedback, it is good to hear we were able to make your ten days memorable. Our staff are certainly our greatest asset. We look forward to seeing you soon. Kind regards Carey Norton More

Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just back from 9 wonderful nights at the Grand Hotel and Casino. Our room was on level 2 but still with a 180 degree view of the harbour and island. Our holidays usually combine scuba and gambling so the hotel choice was great. The location is right in the heart of Vila with plenty of dining options a short walk... More

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear GiantPaperClip Thanks for the great feedback and congratulations on your casino success. It is good to hear you enjoyed your time, we will look forward to welcoming you back soon. Kind regards Carey Norton More

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at Grand Hotel and Casino for 3 nights. Location is good as it is near to the centre of the town and nearby there are restaurants and supermarket available. There is also a Thai massage palour right in front of the hotel but I din get to try it. There is also elevator in the hotel, whuch is not... More

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear CausalTraveller Thanks for taking the time to provide your feedback, it is good to hear you enjoyed your time at the hotel. We are superbly located and blessed with great staff, no better combination. Perhaps we will have the opportunity to welcome you back soon. Kind regards Carey Norton More

Sandy Creek Qld
Top Contributor
85 reviews 85 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We did not stay at this resort so cannot comment on anything other than the dining experience. We had considered diner here earlier in our stay but delayed doing it. We left it to the last night of our stay and were not disappointed with our choice. Earlier in the week we enquired if the lobster was available and after... More

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear poppy_gsandycre Thanks for the great feedback, we have been working hard on our dining experiences and it is pleasing to hear it is paying off. Perhaps we can persuade you to come and stay next time you are in Vanuatu. Kind regards Carey Norton More

Taihape, New Zealand
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were back this last August and enjoyed the space of a Panorama unit. The pool area looks really great with the artificial lawn, feels a lot cooler. Thoroughly enjoyed our stay again and will be back next year. Many of the staff we remembered and it was good to see them still enjoying their jobs, sorry we drank all... More

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear George M Thanks for the great feedback, it was a pleasure to host you here again. Glad to hear you enjoyed the sauv blanc we can always get more! We are blessed with a great team and fortunate to retain them. We look forward to seeing you again soon. Kind regards Carey Norton More

Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Grand hotel for our first trip to Vanuatu, we loved the service the views from our room, the food was wonderful could not fault it, BUT Your staff member Virginia has been there far too long ,she needs a job change ,she is rude arrogant and has attitude the way she talks to the staff there... More

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear chantelle61 Thanks for the great feedback it is good to hear that your first trip to Vanuatu was a positive one. Please be assured that we will follow up on your feedback. We look forward to welcoming you back to Vanuatu in the not too distant future. Kind regards Carey Norton More

Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

I had three nights just last week at this hotel. Location is fantastic, staff are great very helpful, pool setting is beautiful. The rooms are very nice and clean. Could not fault the Grand Hotel and Casino.

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Kerrie W Thanks for the excellent feedback, it is great to hear you enjoyed your stay. We look forward to seeing you soon. Kind regards Carey Norton More

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Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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