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Grand Hotel And Casino

Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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394 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

We stayed 10 days at The Grand Hotel and Casino and the staff, rooms and view were wonderful. The food in the restaurant was excellent and the included breakfast was well worth it. They offer free Wifi which worked very very well. The position is central to Port Vila and gave easy access to the town and transport. We spent... More 

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Wellington, Wellington, New Zealand
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Grand Hotel is an excellent for its location. Close to the township, market, supermarket, bar and restaurants. Friendly staff all around as well. Stayed here for a week for work at the hospital, and mostly walked every morning. A nice hike up a set of stairs across the road and about 15mins later I was there, which is handy. "Buses"... More 

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5 of 5 stars Reviewed 3 weeks ago

Grand Hotel And Casino is what you see when you think of a five star hotel. It is lovely and clean. The restaurant has large sized meals at a very affordable price. Most importantly the meals taste great! The rooms are clean and tidy and the staff are truly wonderful. Definitely worth going to.

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Georgia W Thanks for the great feedback. The staff are certainly wonderful, though I am pleased to hear you took advantage of our excellent restaurant as well. We look forward to seeing you again soon. Kind regards Carey Norton More 

Wirral, UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I frequently visit Port Vila for work reasons, and for the day the Grand is one of my go-to places to relax. A great pool to chill out by then a nice lil gamble in the casino, which is often smokey but never too overpowering.

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Philbreen Thanks for the positive affirmation, and your ongoing support. I hope your trips to the casino have been worthwhile. Kind regards Carey Norton More 

Cairns, Australia
Level Contributor
185 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Only visited the Grand to play the tables on a Friday night. Grand might relate to the hotel but not the casino which was more "petit" than grand. Had a fun time, the other players were talkative, not many patrons at all considering it was a Friday night, a reasonable number of pokie machines if that's your fancy. This wasn't... More 

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear LizzyJitney Thanks for the feedback, while small we do look to assist where we can, we also run a VIP room on our 6th floor which is open to in-house guests. Best luck for future efforts in the casino. Kind regards Carey Norton More 

Bermagui
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

Well once again we stayed at The Grand and were welcomed back warmly by friendly faces we have come to know and love. Check in was prompt, room ready and pre-booked reservation for dinner all taken care of. Curry Night was great value and extremely well presented and beautiful food. We were also treated to a bottle of Champagne as... More 

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Bermagui Tahiti Thanks for the excellent endorsement, and your ongoing loyalty. Our staff are our best asset and are certainly wonderful to work with. Looking forward to seeing you soon. Kind regards Carey Norton More 

Sydney, Australia
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 12, 2015

Not sure about the hotel rooms but the rest of the place could do with an upgrade. Great position with pool and bar overlooking the water and rooms would all have a great view. Restaurant is average. Casino is small but a bit of fun - you can wear anything except don't wear a hat.

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Michael J Thanks for the feedback, we are certainly endeavouring to maintain our four star standard, though appreciate your thoughts. Kind regards Carey Norton More 

Sydney, Australia
Level Contributor
133 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed June 9, 2015

Nice hotel great staff panoramic rooms are nice not sure if the air con would cope in summer but nice. Fridges and a/c stay on when out so nice and cool Hotel is in the centre of Vila walk to everything in town Perfect water views of bay great views from restaurant

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Drew S Thanks for the positive feedback it is great to hear you enjoyed your stay and our marvelous views. Kind regards Carey More 

Sydney, Australia
Level Contributor
107 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed June 4, 2015

Overall a very good say. The Casino is quite small and really on par with an Australian RSL, however if you’re gambler please gamble away. The hotel rooms are fine and the panorama suites definitely worth paying a little extra for. The rooms are comfortable and the view is very good. The pool area is great and service excellent. This... More 

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Wayne G Thanks for the overall great feedback and your constructive feedback regarding the casino. Both are most appreciated and will certainly be followed up on. Kind regards Carey More 

Taihape, New Zealand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 30, 2015

We have stayed many times and thoroughly enjoy the Panorama Suites and the wonderful views from the balcony. Again the staff were very friendly and helpful and it is nice to be recognised in the restaurant and bar. We will be back in August Thanks again

Was this review helpful? Yes
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear George M Great to hear you enjoyed your return to Vanuatu and your stay with us. I will pass your feedback on to the team. We look forward to welcoming you again soon. Kind regards Carey More 

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