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Grand Hotel And Casino

Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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Grand Hotel And Casino
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380 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast, Australia
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a Panoramic Suite. Very spacious with great views all around. Very close to town, markets, restaurants and for general shopping. Views across the harbour to Irririki and the sunsets are just so picturesque. Sit on the balcony and watch the world go by. The bed was comfy and the pillows standard. The restaurant downstairs was great, the staff... More 

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Cooktown
Top Contributor
53 reviews 53 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Like many accommodations in Port Vila the Grand is in need of a makeover and some maintenance but is clean. The position is great because you are near the Markets, Bon Marche Mini Supermarket, Restaurants, Pubs and Clubs, Cafes, Water taxi area to Iririki, and Goodies Money Exchange. The Friday Curry night option for 20,000 Vatu should not be missed.... More 

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Hope Island, Australia
Top Contributor
74 reviews 74 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Here for 3 days for work. The building seemed in need of a freshen up, but that could have been affected by the weather (rained the whole time). Fantastic food in the restaurant and staff very friendly.

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Port Vila, Vanuatu
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a resident of Vanuatu I chose to leave my home the day before TC Pam hit due to its proximity to the water in Mele Bay. There was only ever one option in my mind for me to choose from in terms of a hotel I knew would be safe for my friends and I. We chose the Grand... More 

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
56 reviews 56 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went to Vanuatu for work for a one-night stay post Cyclone Pam so it's hard to make a qualified judgement on what it would usually be like. However, I will say the room was in very good nick and clean. The bar/lobby/restaurant were also good. I popped my head into the casino and even as a sometimes smoker the smell... More 

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Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 28, 2015

Stayed here April 2014 a couple of nights either side of our main stay at Espiritu Santo. Walked everywhere. Close to markets, shops, great dining out locations. Staff were friendly, room was great. Visited the Casino - found it incredibly smoky due to the enclosed small size of it. Found the room with all the pokie machines where the locals... More 

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Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Lisa S Thank you for sharing your holiday experience. We definitely have a great location overlooking the harbour and close walk to most markets and shops. We have made a few changes over the past year to alleviate some of your concerns. Hopefully you're due for another short break and can visit us again soon. Regards Chris More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

We were booked for 5 night stay at the Grand Hotel, this turned into 7 because of cyclone Pam. The hotel is conveniently situated in the town, the view is amazing, the beds were comfortable the food is good. All the Management and staff are helpful, happy, caring and above all fantastic in a crisis. If I had to choose... More 

Was this review helpful? Yes 2
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear ColSul Thank you for providing a review if your Cyclone Pam interrupted holiday. We were certainly relieved that all guests returned home safely and staff were accounted for and well. I will ensure Carey and his wife receive the feedback you have provided. It was a tremendous effort from all staff to ensure our guests were looked after and... More 

Goulburn and Surrounds, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

I was here during the cyclone, and the service, friendliness and loyalty of the staff was superb. The hotel is an easy walk to the shops, market and nice eateries. The view is stunning from floors 3 - 5, room service and the restaurant were great and my room clean. I hope to go back again one day, just to... More 

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear LizzicatM Dear mannig2015 Thank you for sharing your recent experience here at the Grand Hotel and Casino. We are very pleased that through such an extreme weather event all our guests and staff were safe and well. We certainly have a great location in town to be able to walk to local markets and shops. Additionally we are central... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

I stayed in the hotel for couple of weeks, even during Cyclone 2015 PAM. This hotel is one of the strongest building in Port Villa. Staff here showed their commitment during Cyclone and provided shelter and food to not only guests in the hotel but to the locals also. Even after cyclone, they are providing rooms and food to the... More 

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear mannig2015 Thank you for sharing your recent experience here at the Grand Hotel and Casino. We are very pleased that through such an extreme weather event all our guests and staff were safe and well. We are very fortunate to have such a strong building. Thank you for recognizing the staff over this time, their contribution and commitment to... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2015 via mobile

The hotel is in a central location, whether you are going to the Breakas for a surf, or Mele or Havana habour, it's quite easy to get to. The hotel staff organises buses for us when we are travelling outside of the town to ensure we don't get 'ripped off'. I have noticed a few reviews regarding the price of... More 

Was this review helpful? Yes 1
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear travelcat00 Thank you for providing us with feedback on your recent stay. We certainly have prime position in town and central to just about everything Vila has to offer. We are very fortunate to have such wonderful staff who really complete the hotel experience. We are always looking to improve and appreciate your comments regarding cigarette odor from the... More 

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