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Coconut Palms Resort

Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
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Coconut Palms Resort
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Ranked #36 of 46 Hotels in Port Vila
A recent review
4 of 5 stars Reviewed February 5, 2012
JeremyandJess
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230 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Coconut Palms Resort
See the most recent reviews
Singapore, Singapore
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed February 8, 2012

Stayed here over christmas of 2011. Booked a budget hibiscus room and I think here is my mistake. Ceiling fan was dangerously low, yes I am tall but I felt like my head was going to be chopped off, every time I walked into the room I crouched. The room was a bit of a heat box and really was... More 

Was this review helpful? Yes 4
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Hi there D Dav Thank you for your feedback in the way of a Trip Advisor review. We welcome all feedback good and bad. The good feedback lets us know we are on the right track, and the bad helps us to pick up our game in areas we are lacking. In regards to your feedback, I am sorry you... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 5, 2012

I stayed at Coconut Palms with my wife for a week in January, and found it to be a fantastic hotel that is in a great location, easily in walking distance of the main centre of Port Vila. The rooms were comfortable - we stayed in a room with air conditioning and ensuite, though there are cheaper rooms without these... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Hi Jeremy & Jess Thank you for your review and more importantly for staying with us during your time in Vanuatu. We enjoyed having you around the hotel. All the staff are missing you guys already. We hope you had a safe trip back home & we are all looking forward to seeing you both in the future. Kindest Regards,... More 

Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 1, 2012

The staff at Coconut Palms are fantastic, they were so cherrful and happy and nothing was to much trouble for them. My daughter and I cannot wait to return and see them all again. The food was fantastic and very well priced, and I loved the Coconut palms sunsets!! We wouldnt stay anywhere else.

Was this review helpful? Yes 6
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Hi there, It was a pleasure having you and your daughter here at the hotel with us. Thanks for staying with us and we look forward to having you again in the future. Many thanks Management More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 1, 2012

We spent a week here and had a apartment for 3 people the place was pretty local to everything. we had a car,but if you had to rely on public transport there are buses going past all the time 150 vatu will get you just about anywhere. the rooms were small but adequate serviced daily. the girls swept made up... More 

Was this review helpful? Yes 2
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Hi there, Thank you for your review. We will pass on all your kind words to our team. I am happy to hear you enjoyed our selection of vegetarian and vegan meals available, and everything else our resort had to offer. All of us at Coconut Palms look forward to seeing you again soon. Many thanks Management More 

Brisbane, Australia
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 30, 2012

We really enjoyed our stay at Coconut Palms. We chose it as it was budget-priced, and centrally located. Our room was basic but clean and neat and had most of the facilities you would expect. A few more clothes hangers would be nice. The dining and lounge areas,garden and pool are all lovely, with a tropical ambience. Staff are willing... More 

Was this review helpful? Yes 5
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Hi there, Thank you very much for your review. We are over the moon that you had a good time with us at Coconut Palms Resort. We have been trying hard to create daily events which are fun and an experience in themselves. Reggae Nuts on Saturday is a favourite with the fire dances. We have added more coast hangers... More 

Port-Vila, Efate, Vanuatu
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 24, 2012

Highly recommended resort. Large spacious room with a kitchen and shower + aircon. This hotel caters for in house functions. Fantastic entertainment - keep an eye out for the breathtaking Fire Dancers, outstanding performance. The Melansian evening is a must. Kava is served before the main meal. During the meal a story is told about Vanuatu's culture. Lee, the food... More 

Was this review helpful? Yes 2
Brisbane, Australia
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed January 21, 2012

Absolutely terrific place to stay. Even if you have to walk down 52 stairs to get to the centre of Port Vila the location is perfect. Very friendly helpful staff, lovely rooms, great restuarant and amazing entertainment. Make sure you take a morning walk around the area surrounding the resort to see the real side of Port Vila and the... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Hi there, Thank you very much for your review. We will be sure to pass your kind words on to our whole team. You mentioned that our staff at the front desk are very helpful, we have decided to also add to that with a dedicated tour desk which will be separate from the front desk so you can spend... More 

Nagambie, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 19, 2012

Vanuatu in general is very expensive so all the reviews that complain about the prices of things and the quality-remenber you are in a developing country and prices are comparable to Australia. If you wanted cheap, go to Fiji. My Fiancee and I stayed here in the first week of January and found it both a little disappointing but nice... More 

Was this review helpful? Yes 4
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

HI there, Thank you so much for your candid review of our hotel. We are very lucky to have so many guests who stay with us offering their kind words, honest opinions and most importantly welcomed feedback. We would like to apologise for any power outages which you may have experienced when staying with us at the hotel. What I... More 

Palmerston North, Manawatu-Wanganui, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 17, 2012

Very happy with our stay here. Had a few hiccups with our room but the staff did the best they could to remedy the situation. Met some AMAZING people and staff there. So friendly and welcoming! Definately made our trip and wil be back!

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 17, 2012

We thoroughly enjoyed the food, service and facilities. We have a toddler so the room service came in handy. Even though we were in a self catering room. We will be back next year.

Was this review helpful? Yes 1
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Hi there Thank you very much for your review. We look forward to seeing you later in the year, if you need any information regarding room types next time you book, please don't hesitate to contact us via phone or email. Many thanks Management More 

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