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All 43 Port Vila hotels

Coconut Palms Resort

3.0 of 5 Resort   |   Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
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Coconut Palms Resort
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Ranked #32 of 43 hotels in Port Vila
A recent review
4 of 5 stars reviewed 2 weeks ago
markdimad Brisbane, Australia
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197 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Auckland Region, New Zealand
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For the price that we paid for our room, I was expecting something pretty nice. Words used to describe our actual room... crowded, dated, run down. The valance on the bed was crooked and grubby, the toilet was jammed in next to the shower next to a dated brown curtain hanging over a window, the tap leaked out of the... More

Was this review helpful? Yes 3
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Thank you for your comments, well received. We do apologise for the leaking tap in your room. That is not satisfactory! I wish I had known about your situation. All our Maintenance requests are now being better tracked to completion using a task allocation software. I am not sure if you reported your leaking tap issue to front desk, and... More

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at Coconut Palms 6 times now & about to stay again in a few weeks for my 7th stay. Its a small resort where my expectations meet cost. As you can see from the price, its good value when your expectations meet the lifestyle of the Vanuatu. You can pay $250+ a night in Vila for a room &... More

Was this review helpful? Yes 2
Hong Kong, China
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are on a budget, this is a very good value place to go. It's basic and clean, come with breakfast and pool. Staff are friendly and fairly good location. Can't complaint with the cheap price that I was paying!

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Queenstown, New Zealand
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in the superior orchard room with a queen-sized bed, air con, bathroom (cold water only), tiny fridge and TV. It was reasonably clean but I wouldn't like to be stuck in the resort on a rainy day. The outside swimming pool is quite large compared to other resorts in Vanuatu. However, they need to keep it cleaner, there... More

Was this review helpful? Yes 1
Canberra, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2014

The pristine pool set among gently swaying palms and a symphony of birds was like an oasis. Internet access was free - a Godsend after having to pay $10 per hour at our previous resort on the lagoon. Meals were of high quality so we were very pleasantly surprised that they were only about half the price of our previous... More

Was this review helpful? Yes 3
Toronto, Canada
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2014

Set amongst swaying coconut palms and tropical gardens, Coconut Palms Resort seemed like a comfortable paradise sent from the heavens above. The staff are always happy and friendly. Loved the eclectic mix of tropical and colonial style with contemporary features.

Was this review helpful? Yes 1
Wellington, New Zealand
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 17, 2014

Not an option, unless your idea of a holiday is to engage 24/7 with staff to get the most basic of amenities. The Superior Orchid rooms ($189 full rate NZD a night) are more accurately described as inferior. Very few of the features advertised on the website are actually available. Core basics such as air conditioning and a shower with... More

Was this review helpful? Yes 3
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 15, 2014

The friendly staff, who did their best for us, did not make up for the substandard management, facilities & service. We moved rooms three times to get our minimum requirements of working air con and hot water, ending up upgrading ourselves from 'Superior Orchid' to the 'Deluxe' apartment in order to get it without moving to another resort. It was... More

Was this review helpful? Yes 5
Canungra, Australia
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 15, 2014

First of all the hotel is only 5 mins down the road from a prison where earlier that week prisoners had escaped from .... The bathrooms are shared and showers are cold , the buffet brekky and service was disgusting . One morning myself and other guest's came down to have breakfast to find nothing left and when we asked... More

Was this review helpful? Yes 5
Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed June 4, 2014

Firstly, The location is Fantastic. Short stroll into Port Villa. We stayed for 10 nights Summary : A thin veneer hides reality. Like a Rolex watch knock-off (when you expect the real thing and pay for it) - it looks and sound great, works almost like the real thing, but though it presents as a Rolex - it just isn't.... More

Was this review helpful? Yes 8
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Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Palms Resort 3*
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

129 photos of this hotel

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Pool/beach area (13)
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Hotel & grounds (22)
Dining (11)
Bathroom (1)
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Room/suite (6)
Hotel & grounds (10)
Dining (7)
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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style
#13 Top resorts Hotel in Port Vila
Hotel Class
Official Description (provided by the hotel)
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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