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Coconut Palms Resort

Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
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Coconut Palms Resort
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Ranked #38 of 46 Hotels in Port Vila
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224 reviews from our community

Traveler rating
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    33
    27
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago NEW

A friend and I spent 17 nights at the Coconut Palms Resort and the staff were just fantastic. Always going out of their way to make sure our stay was enjoyable, always happy. At the end if felt very much like family. Its location is great, a few minutes walk down the hill into the centre of Port Vila. (Buses... More 

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 1 week ago

We stayed there for 3 nights just only 3 weeks after Cyclone Pam and it was amazing how resilient the Ni-Vanuatu people are. Coconut Palms had received some damage during the cyclone so when I arrived they had not fully reopened and rooms were limited yet the staff were going above and beyond to ensure our stay was as comfortable... More 

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Broadbeach, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed there for 1 night because our flight got cancelled at the last minute I would rate this place as a backpackers resort I use the word resort loosely . We were offered a share bathroom room. Come on share bathroom !!!! We paid $215 for the night. Not at all cheap. The power went off when we first... More 

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CoconutPalmsVanuatu, Owner at Coconut Palms Resort, responded to this review

Dear Jennyjon Thank you for your review which you posted on Tripadisor. We position ourselves as a 3 star full service property which caters for a wide variety of budgets. Of our 46 rooms here at Coconut Palms Resort we have 12 rooms with shared facilities, 24 rooms with private facilities and 10 apartments with the kitchenette. I am a... More 

Travelers are raving about these Port Vila hotels

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A very warm thankyou to all the management and staff at the resort, its hard enough to be put through a cyclone and then clean up the mess, the resort is slowly getting back on there feet, to the whole team at coconut palms resort 110% effort for your hospitality , i wouldn't have been this relaxed without them, there... More 

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Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015

Stayed with my lovely friend - loved the place and the accessibility to the main township of Port Vila. Staff were warm and friendly, special thanks to Meri-Lou at the front desk for helping with arrangements.. Found the whole Vanuata holiday so pleasant, un-complicated and relaxing. Just want to go back and will stay at Coconut Palms again!

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Murray for the 5 Star review! We are glad that you really enjoyed your relaxing holiday. I shall pass onto Meri-Lou in particular your wonderful words about her service and the staff overall being warm and friendly. We shall see you on your next stay with us. Warm regards, GM More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

We stayed for 12 days in Port Vila. We loved it. Started of with a few hassles in the rooms. The staff came and fixed them all no problem. One was mainly air conditioners. We found out that's about to be fixed with new ones on the way. The staff were outstanding, right down the line they all did a... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Leanne for the wonderful review. I have passed on your comments to the staff and am glad you enjoyed the various activities we put on here at Coconut Palms Resort. It was a pleasure having you all join us and we shall see you next year. Warm regards, GM More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

Facilities were clean and adequate. Staff capable and happy to provide assistance regarding recreational activities, facilitating chosen activities, and ensuring that my needs were met for the duration of my stay. It did not feel like a budget hotel.

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Dear Ivan, Thank you for taking the time to review Coconut Palms Resort. What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Warm regards, GM More 

Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 14, 2015

I stayed in the Coconut Palms resort twice whilst in transit in Vila in the single rooms with shared facilities. I found it more than fulfilled my basic requirements, and was well within my price range. The staff are very welcoming and most accommodating to do anything you require. On my last night there, we asked one of the staff... More 

Was this review helpful? Yes 3
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Dear Mia, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Our pool during your stay was used a lot more than we expected and our pool team... More 

Alexandra Headland, Australia
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 8, 2015

We stayed 10 days in December 2014. At the outset I would like to say that we found the staff at Coconut Palms to be very courteous and friendly. The resort itself did have a number of negatives. In the first few days w experienced plumbing problems with the toilet and shower, our superior room was just a couple of... More 

Was this review helpful? Yes 5
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

John, we appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our engineering and events management. We do hope you give us another chance as we will... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 28, 2014

I stayed here for a week (21 - 28 Dec) in a single room (shared facilities). Room was a bit small, but I was out most of the time anyway, I don't go to places to sit in the room, so didn't care, it was clean and comfy although with a fan, it was getting quite warm in the evening... More 

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our restaurant service didn't meet your expectations. This critical feedback will be used in training our staff. We do have nightly events though during the festive season we do change it around due to so many functions. Thank... More 

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