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Coconut Palms Resort

Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
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Coconut Palms Resort
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220 reviews from our community

Traveler rating
    65
    83
    32
    26
    14
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30
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015

Stayed with my lovely friend - loved the place and the accessibility to the main township of Port Vila. Staff were warm and friendly, special thanks to Meri-Lou at the front desk for helping with arrangements.. Found the whole Vanuata holiday so pleasant, un-complicated and relaxing. Just want to go back and will stay at Coconut Palms again!

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Murray for the 5 Star review! We are glad that you really enjoyed your relaxing holiday. I shall pass onto Meri-Lou in particular your wonderful words about her service and the staff overall being warm and friendly. We shall see you on your next stay with us. Warm regards, GM More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

We stayed for 12 days in Port Vila. We loved it. Started of with a few hassles in the rooms. The staff came and fixed them all no problem. One was mainly air conditioners. We found out that's about to be fixed with new ones on the way. The staff were outstanding, right down the line they all did a... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Leanne for the wonderful review. I have passed on your comments to the staff and am glad you enjoyed the various activities we put on here at Coconut Palms Resort. It was a pleasure having you all join us and we shall see you next year. Warm regards, GM More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

Facilities were clean and adequate. Staff capable and happy to provide assistance regarding recreational activities, facilitating chosen activities, and ensuring that my needs were met for the duration of my stay. It did not feel like a budget hotel.

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Dear Ivan, Thank you for taking the time to review Coconut Palms Resort. What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Warm regards, GM More 

Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2015

I stayed in the Coconut Palms resort twice whilst in transit in Vila in the single rooms with shared facilities. I found it more than fulfilled my basic requirements, and was well within my price range. The staff are very welcoming and most accommodating to do anything you require. On my last night there, we asked one of the staff... More 

Was this review helpful? Yes 3
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Dear Mia, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Our pool during your stay was used a lot more than we expected and our pool team... More 

Alexandra Headland, Australia
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 8, 2015

We stayed 10 days in December 2014. At the outset I would like to say that we found the staff at Coconut Palms to be very courteous and friendly. The resort itself did have a number of negatives. In the first few days w experienced plumbing problems with the toilet and shower, our superior room was just a couple of... More 

Was this review helpful? Yes 4
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

John, we appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our engineering and events management. We do hope you give us another chance as we will... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 28, 2014

I stayed here for a week (21 - 28 Dec) in a single room (shared facilities). Room was a bit small, but I was out most of the time anyway, I don't go to places to sit in the room, so didn't care, it was clean and comfy although with a fan, it was getting quite warm in the evening... More 

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our restaurant service didn't meet your expectations. This critical feedback will be used in training our staff. We do have nightly events though during the festive season we do change it around due to so many functions. Thank... More 

Mount Isa, Australia
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 11, 2014

Stayed here just 1 night in a twin room. The rooms themselves are very dated, simple but well decorated with the flowers and towel shaped animals on the bed. The room smelt strong of bleach when i entered the room, which told me at least its clean, too much bleach though. The Air-con above the door leaked and the shower... More 

Was this review helpful? Yes 5
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Cassie for taking the time to review Coconut Palms Resort. I shall pass on to the staff your comments about their service being fantastic! I am glad to hear that overall your experience was positive. I am disappointed to hear that our property didn't meet all of your expectations. This critical feedback will be used in training our... More 

Junee, Australia
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 7, 2014

The Coconut Palms is a smaller resort where the staff really care for the clients, you get to know them and they get to know you. They will help you with any request and really listen to all the feedback from their clients. It is a quick walk to the main street and has wonderful views. The rooms are not... More 

Was this review helpful? Yes 4
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Karen for your wonderful review. It is always gratifying to hear about our friendly service which I shall pass on to our staff. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Looking forward to seeing you again soon. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2014

When stayed overnight we found happy friendly staff, fresh clean room. There was an ice cold welcome drink at reception on arrival. The complimentary breakfast was excellent. Next time we are in Vila we know where we will be staying. It has everything we wanted and needed for a pleasant stay.

Was this review helpful? Yes 3
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for taking the time to write this Great review! I will pass onto the staff about their great & friendly service which you pointed out and yes we have been training hard to improve our service and product as a whole. We have now a new menu in the restaurant! We shall see you next time you are... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2014

Although we didn't stay at coconut palms we visited a few times for breakfast. We were staying at the sister apartments 'mariner apartments' Our breakfast was included in our deal at mariner and so every morning a bus would turn up to privately drive us the short drive to coconut palms for breakfast and when we had finished bring us... More 

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Laura for taking the time to review Coconut Palms Resort and give such great comments. I shall pass onto the staff that their service was 5 Star and will single out Solomon especially. We hope to see yourself, John and Mehgan again. Warm regards, GM More 

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