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All 43 Port Vila hotels

Coconut Palms Resort

3.0 of 5 Resort   |   Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
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Coconut Palms Resort
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72%
Ranked #32 of 43 hotels in Port Vila
A recent review
5 of 5 stars reviewed 2 weeks ago
Lin W Canberra, Australia
  • Reviews (194)
  • Photos (129)
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  • Room tips (57)
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194 people have reviewed this hotel

Traveler rating
    56
    75
    26
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    13
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27
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Queenstown, New Zealand
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed in the superior orchard room with a queen-sized bed, air con, bathroom (cold water only), tiny fridge and TV. It was reasonably clean but I wouldn't like to be stuck in the resort on a rainy day. The outside swimming pool is quite large compared to other resorts in Vanuatu. However, they need to keep it cleaner, there... More

Was this review helpful? Yes 1
Canberra, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The pristine pool set among gently swaying palms and a symphony of birds was like an oasis. Internet access was free - a Godsend after having to pay $10 per hour at our previous resort on the lagoon. Meals were of high quality so we were very pleasantly surprised that they were only about half the price of our previous... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Set amongst swaying coconut palms and tropical gardens, Coconut Palms Resort seemed like a comfortable paradise sent from the heavens above. The staff are always happy and friendly. Loved the eclectic mix of tropical and colonial style with contemporary features.

Was this review helpful? Yes 1
Wellington, New Zealand
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Not an option, unless your idea of a holiday is to engage 24/7 with staff to get the most basic of amenities. The Superior Orchid rooms ($189 full rate NZD a night) are more accurately described as inferior. Very few of the features advertised on the website are actually available. Core basics such as air conditioning and a shower with... More

Was this review helpful? Yes 3
Wellington
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The friendly staff, who did their best for us, did not make up for the substandard management, facilities & service. We moved rooms three times to get our minimum requirements of working air con and hot water, ending up upgrading ourselves from 'Superior Orchid' to the 'Deluxe' apartment in order to get it without moving to another resort. It was... More

Was this review helpful? Yes 5
Canungra, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First of all the hotel is only 5 mins down the road from a prison where earlier that week prisoners had escaped from .... The bathrooms are shared and showers are cold , the buffet brekky and service was disgusting . One morning myself and other guest's came down to have breakfast to find nothing left and when we asked... More

Was this review helpful? Yes 4
Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed June 4, 2014

Firstly, The location is Fantastic. Short stroll into Port Villa. We stayed for 10 nights Summary : A thin veneer hides reality. Like a Rolex watch knock-off (when you expect the real thing and pay for it) - it looks and sound great, works almost like the real thing, but though it presents as a Rolex - it just isn't.... More

Was this review helpful? Yes 7
Australian Capital Territory, Australia
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 25, 2014

My wife and i made 2 trips to efate and stayed at coconut palms twice. As a birthday gift she booked me in for 7 nites in may. No draft beer no fresh fish or lobster.the staff were great and hard working but this place is going down hill fast. Award winning chef ruben has left and the other chefs... More

Was this review helpful? Yes 8
San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 21, 2014

I am not happy here, but unfortunately, I was required to pay the full amount at check-in, therefore I can't leave. They have a menu with average priced items - but they don't have any food in the kitchen. 2 nights after I arrived and I have tried to order fish every night but still no fish in the restaurant... More

Was this review helpful? Yes 9
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 17, 2014 via mobile

I will start with the good. Some of the best food I have anywhere in this part to the world. The chef is a very skilled man! Had to move room four times as the first room was not ready. Second room flooded out from the air conditioning. Room 3 had no A/C or wifi. Back in the same room... More

Was this review helpful? Yes 4
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Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Palms Resort 3*
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

129 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style
#13 Top resorts Hotel in Port Vila
Hotel Class
Official Description (provided by the hotel)
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
Number of rooms
46

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