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All 46 Port Vila hotels

Coconut Palms Resort

3.0 of 5 Resort   |   Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
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Coconut Palms Resort
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Ranked #37 of 46 Hotels in Port Vila
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217 reviews from our community

Traveler rating
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    83
    30
    26
    14
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29
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Facilities were clean and adequate. Staff capable and happy to provide assistance regarding recreational activities, facilitating chosen activities, and ensuring that my needs were met for the duration of my stay. It did not feel like a budget hotel.

Was this review helpful? Yes
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Dear Ivan, Thank you for taking the time to review Coconut Palms Resort. What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Warm regards, GM More 

Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed in the Coconut Palms resort twice whilst in transit in Vila in the single rooms with shared facilities. I found it more than fulfilled my basic requirements, and was well within my price range. The staff are very welcoming and most accommodating to do anything you require. On my last night there, we asked one of the staff... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Dear Mia, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Our pool during your stay was used a lot more than we expected and our pool team... More 

Alexandra Headland, Australia
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed 10 days in December 2014. At the outset I would like to say that we found the staff at Coconut Palms to be very courteous and friendly. The resort itself did have a number of negatives. In the first few days w experienced plumbing problems with the toilet and shower, our superior room was just a couple of... More 

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

John, we appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our engineering and events management. We do hope you give us another chance as we will... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a week (21 - 28 Dec) in a single room (shared facilities). Room was a bit small, but I was out most of the time anyway, I don't go to places to sit in the room, so didn't care, it was clean and comfy although with a fan, it was getting quite warm in the evening... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our restaurant service didn't meet your expectations. This critical feedback will be used in training our staff. We do have nightly events though during the festive season we do change it around due to so many functions. Thank... More 

Mount Isa, Australia
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 11, 2014

Stayed here just 1 night in a twin room. The rooms themselves are very dated, simple but well decorated with the flowers and towel shaped animals on the bed. The room smelt strong of bleach when i entered the room, which told me at least its clean, too much bleach though. The Air-con above the door leaked and the shower... More 

Was this review helpful? Yes 3
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Cassie for taking the time to review Coconut Palms Resort. I shall pass on to the staff your comments about their service being fantastic! I am glad to hear that overall your experience was positive. I am disappointed to hear that our property didn't meet all of your expectations. This critical feedback will be used in training our... More 

Junee, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2014

The Coconut Palms is a smaller resort where the staff really care for the clients, you get to know them and they get to know you. They will help you with any request and really listen to all the feedback from their clients. It is a quick walk to the main street and has wonderful views. The rooms are not... More 

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Karen for your wonderful review. It is always gratifying to hear about our friendly service which I shall pass on to our staff. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Looking forward to seeing you again soon. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014 via mobile

When stayed overnight we found happy friendly staff, fresh clean room. There was an ice cold welcome drink at reception on arrival. The complimentary breakfast was excellent. Next time we are in Vila we know where we will be staying. It has everything we wanted and needed for a pleasant stay.

Was this review helpful? Yes 2
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for taking the time to write this Great review! I will pass onto the staff about their great & friendly service which you pointed out and yes we have been training hard to improve our service and product as a whole. We have now a new menu in the restaurant! We shall see you next time you are... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2014

Although we didn't stay at coconut palms we visited a few times for breakfast. We were staying at the sister apartments 'mariner apartments' Our breakfast was included in our deal at mariner and so every morning a bus would turn up to privately drive us the short drive to coconut palms for breakfast and when we had finished bring us... More 

Was this review helpful? Yes 1
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Laura for taking the time to review Coconut Palms Resort and give such great comments. I shall pass onto the staff that their service was 5 Star and will single out Solomon especially. We hope to see yourself, John and Mehgan again. Warm regards, GM More 

Brisbane, Queensland, Australia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2014

stayed 7 days with the wife and 2 boys and found the staff to be very friendly and the services they provided was excellent. stayed in the apartment room with ensuite which is more spacious then the p&o cruise we did last year. coconut palm resort location was ideal for our type of holiday as we did daily tours of... More 

Was this review helpful? Yes 3
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you Desmond for taking the time to write this good review. I will pass onto the staff how their service was friendly. We appreciate such good feed back especially from a return guest. We shall see you next year. Warm regards, GM More 

Cairns, Australia
1 review
5 of 5 stars Reviewed September 22, 2014

While staying at coconut palm resort for elven days found the accomadation very good. Staff very helpful and friendly Always going out of there way to mack you welcome on my return I would want to stay there again . thanks to managment all so

Was this review helpful? Yes
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for taking the time to review Coconut Palms Resort. I will pass onto the staff your comments about their friendly and helpful service. Thank you once again for your kind comments and we shall see you on your next stay with us here at Coconut Palms Resort. Warm regards, GM More 

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Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila
Hotel Style:
#13 Top resorts Hotel in Port Vila

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