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Chantilly's on the Bay

Lini Highway | Fatumaru Bay, Port Vila, Efate, Vanuatu
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116 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
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  • All months
    (116)
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    (32)
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Greater Wellington, New Zealand
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

Fantastic. Fantastic, get a room by the pool, really cheap wine and enjoy the barbecue. Relax and chill out. Very friendly and helpful staff, absolutely no negatives to this place. Weak to everywhere and meet lots of interesting people.

Was this review helpful? Yes
Greater Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly place back to what it was in 2011 after some disruption from Cyclone Pam. Good food helpful staff and good accommodation with sea facing balconies. Good internet access close the town and other amenities. Love my trip to the place. Efatte is a paradise

Was this review helpful? Yes 1
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear Alan S Thank you for your review , being on track has been the main focus for the team and your past experience of staying with us and feedback is valuable to me in letting the team know their efforts have been nothing short of amazing. Take care and I hope to see you again Regards Andrew More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for the second time during our Vanuatu holiday unfortunately the experience was worst the second time around - everything about the room we had was 'tired' from the bed linen to the towels. You needed to be a contortionist to use the bathroom: open the door, step into the shower, close the door, step out the shower to... More 

Was this review helpful? Yes 1
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

HI Bill T Thanks for your feedback, your comments have been considered and actions taken to ensure next visit is amazing. Kind Regards Andrew More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed here as part of our tour package. Good location an easy 5 minutes walk into Vila. The rooms are OK if not a bit 'tired'. Wouldn't choose to stay here if I was in town for a week - quite a bit of road noise.

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GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear Bill T Thank you for giving me your feedback. Apologies we did not meet your standard thou be rest assured post cyclone delays to our upgrades have gone, with the newest and comfiest beds in town, big screen televisions, new paint work throughout and soft furnishing upgrade on track. I hope to have the jetty rebuilt over the next... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 23, 2015

Enjoyed my stay here. Only one meal I was disappointed in and that was the pork belly, but restaurant gave credit, so was happy. All service and other meals were great. Stunning views and walk to town. Will be back. Staff were great.

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GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear Karen O Thanks for the review. I am pleased you enjoyed your time with us and will be coming back. Appreciate your feedback on the pork belly, I will definitely follow up as this is one of our top dishes and a personal favourite with a nice pinot. See you soon Andrew More 

Cooktown
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 15, 2015

Having stayed in Port Vila for three weeks, moved accommodation 6 times and visited friends in other accommodations I must say Chantilly's ticks the boxes for me. The common denominator with accommodation in Port Vila is the price, lack of maintenance and the lack of urgency attitude with service. (Can take 20-30mins to checkout) The cyclone cannot be blamed for... More 

Was this review helpful? Yes 3
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear Nadine S Thank you for your review. There will be some very big smile's at today's meeting when I pass on your review. Thank you for staying with us and becoming part of the Chantilly's family. Kind Regards Andrew More 

Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 14, 2015

Lovely place even if showing signs of age - rooms large air conditioning and fans worked. Food good if limited and unchanging. Nice Friday happy hr. Efficient helpful and friendly staff (especially the housecleaning). Convenient to the town for a walk and good eating alternatives around. Probably would try the massage across the road rather than the in house on... More 

Was this review helpful? Yes 1
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear Alan U Thanks for taking the time to review us after the cyclone. As you know we fared pretty well despite the battering. Things are almost back to normal in paradise with fresh produce available to run our full menu options, building materials to fix the cosmetic damages and our amazing team delivering great service. Sunset Fridays overlooking the... More 

Mullumbimby, Australia
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 24, 2015

We stayed here for just 1 night as a family of 4. When we arrived they did not have our WOTIF booking, luckily there was a room available anyway. The room had a good view over the harbour but was not very clean & quite basic & dated, considering it cost us almost $300 per night. There was a bedroom... More 

Was this review helpful? Yes 1
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear Danielle D Thank you for reviewing Chantilly's. Looks like we have resolved the online alert issues with your booking thanks to good follow up and resolution from our internet provider TVL. Apologies on your room our housekeeping team usually are well on top maintaining our high standards and are only too happy to remedy any guest issue immediately regarding... More 

Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 11, 2015

Over the Easter weekend my friends and I stayed here. The hotel and city is open for business. The location of the hotel is centrally located and the services great. I know some people are concerned amenities and services are not ready post cyclone. Don't be concerned, and enjoy the wonders that is Vanuatu.

Was this review helpful? Yes 1
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Thanks David It has been an amazing recovery. Guests yesterday said they had one of the best tours around the island, the people were so friendly and happy and the beaches amazing. Thanks for taking the time to send through your feedback. Kind Regards Andrew More 

Campbelltown, Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed March 12, 2015

We spent one night at chantillys this trip. We asked to be moved from the first room because the aircon just wasnt doing the job. In the second room the aircon wasnt much better but decided to put up with it since it was only one night. We discovered the room hadnt been properly cleaned. The bin was still full... More 

Was this review helpful? Yes
GeneralManager279, General Manager at Chantilly's on the Bay, responded to this review

Dear jodybelinda Thanks for your feedback. The air con settings had been changed in the room possibly by a previous guest and was tested and back up and running the next morning. Apologies for the room change and small problems you had, the team have addressed those with the unexpected room change. The housekeeping team take great pride in their... More 

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