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Holiday Inn Resort Vanuatu

4.0 of 5 Tassiriki Park, PO Box 215, Port Vila, Efate, Vanuatu (Formerly Palms Resort and Casino Vanuatu)
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Certificate of Excellence 2014
Holiday Inn Resort Vanuatu
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Holiday Inn Resort Vanuatu
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513 reviews from our community

Traveler rating
    273
    184
    41
    8
    7
See reviews for
240
151
13
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (513)
  • Mar-May only
    (78)
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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed yesterday NEW

We had a wonderful time at the Holiday Inn in Vanuatu in January 2013. Not only did we meet many people, but we met many staff who are so friendly and polite. The hotel room was cool, clean and the hotel had amazing food and service. Someone was always cleaning somewhere and the people were so polite. Our kids loved... More 

Was this review helpful? Yes
Townsville, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Holiday Inn Resort was absolutely gorgeous. My husband and I stayed for four nights in early December. We fell in love with this property, the service, the facilities and the team! Nothing was too much trouble and the resort was immaculate. We would definitely stay here again!

Was this review helpful? Yes 1
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon KellHay Thank you for the 'beautiful' review. Great to hear you enjoyed time your time in Vanuatu and with us. Look forward to welcoming you both back in the near future. Tankiu tumas Thomas Tait General Manager Holiday Inn Resort Vanuatu More 

Mount Isa, Australia
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here as part of my job as a travel agent, i have to say when you think of the holiday inn you think of a standard hotel, i was very surprised at how nice this resort is! Huge resort with many different room types, if you are a family request the family room it is decked out especially... More 

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon Cassie W Thank you for the review and coming to visit us during your trip. The Kid Suites/Vila's are very popular and as you found out not only do the kids feel nice and comfortable but we also ensure that the parents do to. Thanks for the recommendation and hopefully we will see you back for a Holiday... More 

Perth, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

Holiday Inn is a great stay. When we arrived they had us in a wrong room type from what we paid. They sorted it easily and the next day a manager found us to apologise. Set the pace for the rest of the stay. Friendly, efficient and clean.

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Evening Phil W Thank you for the review. Sounds like you enjoyed your time with us here in Vanuatu. I am sorry to hear that your arrival was into the wrong room type on arrival which I know the team have discussed to ensure it does not occur in the future. Look forward to welcoming you back to Vanuatu... More 

Hobart, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would not normally stay at a Holiday Inn facility and only stayed here because my flight had been delayed and Air Vanuatu provided the accommodation. It is perfect for families with small children as they are well catered for. However, as a senior lady I did not feel welcomed and was not greeted in the same way that I... More 

Was this review helpful? Yes 1
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon Jampot666 Thank you for the review. Sorry to hear that your travel home was disrupted as we know how frustrating that can be and especially with children which is usually why the team make sure we look after the families first however it shouldn't be to the detriment of our other guests a point we have discussed after... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there for a week. We had a mix of good and bad experience. Good: Resort is fairly new and well maintained. There are two pools one with kids pool attached and is next to pool bar. This pool is next to the lagoon beach too. My daughter had lots of fun in the pool and sand while we... More 

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon Kiran V Thank you for the review and photo's of the fire show. Overall it sounds like you enjoyed the resort and the facilities it has to offer. I am sorry to hear about the Air-conditioning problems in the room and also the TV channels some valuable feedback for us. The Melanesian culture is certainly quite different from... More 

Newcastle
Contributor
16 reviews 16 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Holiday Inn will be a very good choice for many. It is well run, clean, friendly and safe. It felt safe to allow older children some freedom (off-peak time). There are always lots of staff around that know the kids and are kind and attentive to them. There are not many kids outside of school holidays. Good for couples... More 

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon Sparklymum Thank you for the extensive review. Sounds like you enjoyed your time here in Vanuatu and were lucky enough to try a couple of places to stay during your time here. As you found its the team that makes the resort in fact you could say the warm and genuine friendly people make Vanuatu! Hopefully we will... More 

Sunshine Coast
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed on a family Vila on the water for a week, the room were clean and tidy. The staff were very friendly and absolutely loved our daughter, always walked passed with a smile and a hello. Only thing I can complain about was the food, we were disappointed that there wasn't more seafood on the menu and not much... More 

Was this review helpful? Yes 1
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning annalovetotravel Thank you for the review and photos. Overall sounds like you enjoyed your time with us and the Family Vila's and suites certainly are proving to be one of our most popular room type. I am sorry to hear that the food and beverage experience didn't meet your expectations and I have discussed your feedback with the... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2014

Such an amazing, beautiful hotel and the staff were so friendly and welcoming. The room was clean and housekeeping cleaned it and changed the linen daily. The pool and beach were warm and beautiful. The only downside is how long it takes food and drinks to come out. We had a standing joke the the hospitality staff ran on 'Vanuatu... More 

Was this review helpful? Yes 1
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon Chloe M Thank you for review. As you found the resort is close to many fantastic activities that are offered on Efate but also there are wide range of activities available on resort. The IHG Rewards Club is one of the largest reward clubs globally and gives you some great benefits not only with us but across the... More 

Greystanes, New South Wales, Australia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2014

We stayed for 10 nights and after first being given a room with no balcony (356) the staff happily provided us a different room. Great staff plenty to do. Fire dancers a must see. Easy access back into town with taxis always at the ready. Would definitely come back again.

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon Wayne E Thank you for 'fantastic' review. The fire show on a Thursday night is definitely a must see. The show is performed by won smol bag who are a youth group that have created these performances to help fund their theatre which works throughout the villages in Vanuatu educating the youth through different shows. Look forward to... More 

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Additional Information about Holiday Inn Resort Vanuatu

Address: Tassiriki Park, PO Box 215, Port Vila, Efate, Vanuatu (Formerly Palms Resort and Casino Vanuatu)
Phone Number:
Location: Vanuatu > Efate > Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Vanuatu 4*
Number of rooms: 148
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Also Known As:
Holiday Inn Resort Vanuatu Hotel Port Vila
Port Vila Le Meridien
Le Meridien Vanuatu
Le Meridian Vanuatu
Holiday Inn Resort Vanuatu Port Vila
Hotel Style:
#2 Business Hotel in Port Vila
#3 Spa Hotel in Port Vila
#5 Luxury Hotel in Port Vila
#6 Family Hotel in Port Vila
#9 On the Beach Hotel in Port Vila
#15 Romantic Hotel in Port Vila

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