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Holiday Inn Resort Vanuatu

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Tassiriki Park, PO Box 215, Port Vila, Efate, Vanuatu (Formerly Palms Resort and Casino Vanuatu)
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Holiday Inn Resort Vanuatu
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Holiday Inn Resort Vanuatu
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544 Reviews from our TripAdvisor Community

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Traveler rating
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    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (544)
  • Mar-May only
    (91)
  • Jun-Aug only
    (181)
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    (173)
  • Dec-Feb only
    (99)
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Port Moresby, Papua New Guinea
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 7 nights in an over water villa. The kids loved the pool and water activities. The staff were friendly and exceptionally helpful. The over water villas are a short walk from the main facilities, which we enjoyed. However, you could call for a buggy at anytime if you didn't want to walk. The room had a PlayStation for... More 

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Port Vila, Vanuatu
Level Contributor
69 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed June 4, 2015

We have stayed at the holiday inn in port Vila many times, and always enjoyed its friendly, hospitable staff, good food, great amenities and facilities, especially those for kids, and beautiful outlook. My most recent memory of the holiday inn is from during cyclone Pam, during which my kids and I bunkered with many others as category 5 Pam whipped... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 27, 2015

Stayed here for 11 nights in Feb with a toddler for my 40th. We had not expectations and as a result wehad a good time. Staff are very friendly. Even the most minute inconveniences was taken care of promptly eg, we had insects coming through the air conditioning in the evening and we were upgraded to a suite the next... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Resort Vanuatu, responded to this review

Dear Corporategal92, Thank you for providing us with a very considerate review and thank you for staying with us. It is great to hear you had a pleasant stay and a good time in our hotel. I especially appreciate the positive comments about our helpful and friendly staff and am happy you were satisfied with the sleeping quality. However, even... More 

Sydney, Australia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 13, 2015

What a place! Fantastic people, fantastic hotel. Breakfast buffet had everything a tropical resort should have, including fresh coconuts and a view of the lagoon. Had so much fun dancing the night away in the lobby bar with the staff.

Was this review helpful? Yes 1
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning Chenoa Thank you for such a fantastic review. Hopefully we can welcome you back to Vanuatu in the future. Tankiu tumas Thomas Tait General Manager Holiday Inn Resort Vanuatu More 

Maitland, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Dont go anywhere else. The holiday inn is the number one place to go in Vanuatu. We had a ball. Staff were awesome. Our three year old loved our stay and asks to go back every day. We will be returning in a year for another perfect holiday!

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Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning nicchris77 Thank you for 'the best' review. Sounds like the team left a last impression on you all. Look forward to welcoming you back to Vanuatu in the future. Tankiu tumas Thomas Tait General Manager Holiday Inn Resort Vanuatu More 

Wellington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 3, 2015

We have been travelling for years and this is seriously the most impressed we have ever been with the staff of a hotel. The hotel was amazing, but the management were INCREDIBLE! We were there during the cyclone and if it hadn't been for the staff we wouldn't have known what to do or where to go. They also kept... More 

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning Rachel W Well what can you say to that review it except WOW and thank you. Hopefully we will see you back on resort with a little less rain and wind in the future! Tankiu tumas Thomas Tait General Manager Holiday Inn Resort Vanuatu More 

1 review
5 of 5 stars Reviewed March 31, 2015

We were here for our honeymoon (and cyclone pam). The staff made us feel so special, the over water villa was gorgeous, nothing was too much trouble. During cyclone pam the resort did everything they could to put everyone at ease and did it with a smile. We will definitely be coming back!!

Was this review helpful? Yes
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning Mandy B Well firstly thank you for sharing such a special occasion with us it is sure to be a honeymoon that won't be forgotten that's for sure. I hope we can welcome you back to Vanuatu in the near future. Tankiu tumas Thomas Tait General Manager Holiday Inn Resort Vanuatu More 

New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 26, 2015

We were moved to the Holiday Inn due to the approaching Cyclone Pam. The location, rooms , food and entertainment were all great!!!!! The staff are absolutely amazing, we were extremely well looked after and very well informed on the approaching cyclone and felt very safe the whole time. As Cyclone Pam unleashed her fury the staff worked tirelessly to... More 

Was this review helpful? Yes 2
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning Bryce and Trace... F Thank you for the 'great' review and sorry to hear that Cyclone PAM interrupted your holiday. As you mentioned the team were amazing throughout the event and have continued to be during the cleanup. Look forward to welcoming you back to Vanuatu in the very near future. Tankiu tumas Thomas Tait General Manager Holiday... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 19, 2015

We have just returned home after being in Vanuatu during the category 5 cyclone Pam. The country has been devastated and people are suffering dreadfully, however I want to applaude the Holiday Inn for the way that they looked after us during this dreadful situation. In the days leading up to the cyclone we had a wonderful time lying by... More 

Was this review helpful? Yes 7
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Afternoon RachelAldikacti Thank you for review and sorry to hear that your holiday was ended by PAM! The road to recovery is well underway and the Ni-Vanuatu just get on with life rather tahn waiting for someone to come and help them it will take sometime but Vanuatu will return to it's natural beauty in the coming months ready... More 

Brisbane, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 18, 2015

Moved to this property due to the arrival of Cyclone Pam. Welcomed as part of the family, the staff made what was a stressful time much more bearable. The Resort was amazing the way in which they coped with an influx of unexpected guests and we could not have been in a more safe and secure environment. Upon arrival we... More 

Was this review helpful? Yes 5
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review

Good Morning Ray P Thank you for the review. I think you have summed the Ni-Vanuatu team very well as no matter where you stay or visit in Vanuatu you are always welcomed like you are part of the family. Extremely warm and genuine people who haven't changed because of one event. Look forward to seeing you back in Vanuatu... More 

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