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Le Surf Hotel

55 Prom. Roger Larroque | Anse Vata Bay, Noumea, Grand Terre 98847, New Caledonia (Formerly Novotel)
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1 room 1 adult
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Le Surf Hotel
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226 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed October 30, 2015

We wanted to book at Le Surf as one of us had previously stayed there, but our agent told us it was fully booked. The actual fact is that it is currently closed;not sure if this is just for renovation or if it is permanent. Parts of it look very run down indeed. We were very disappointed to see that... More 

Helpful?
Thank Eclair1951
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 16, 2015

This hotel was one of the least expensive, and the location looked pretty good. The hotel is actually run down, the wifi as good as non-existent, and I was woken up at 3am by a party in the hotel restaurant. I had actually paid extra for a sea view, so was pretty annoyed when I realised that this meant my... More 

Helpful?
2 Thank susiej23

Travelers are raving about these Noumea hotels

Toowoomba, Queensland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 9, 2015

I know I am a bit late putting this review up but we actually stayed at le Surf January 2014, not Jan '15. Was a bit disappointed when first saw the room as it wasn't exactly what was portrayed on the website but our view was spectacular so we didn't mind and the staff were very friendly and obliging. We... More 

Helpful?
Thank fireyfearn
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

Building in poor condition - smelly carpets I hallway on level 4; old bath room needing repair, leaky tap, cracked hand basin, old shower recess. No hot water one night. We had poor sleep caused by Casino patrons at 3 am EVERY morning and Casino air-conditioner.

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Helpful?
1 Thank johntP3712DS
Nusa dua
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 30, 2015

We are in no way fussy travellers and selected this hotel for its location BUT thats where the positives end ......We called from previous accomm to see if 12 check in was ok instead of 2 because we had food with us, usually a $48 fee but reception advised this would be waved. On arrival 1 staff member was extremely... More 

Helpful?
1 Thank Andyw4242
FloreM1, responsable Hébergement at Le Surf Hotel, responded to this review

Dear Andyw4242, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if... More 

Christchurch, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 9, 2015

While the staff were friendly and pleasant, there was an air of sadness about what seemed to have once been a very well-heeled hotel. Maintenance seemed to have stopped several years ago and cleaning not long after that. The bathroom walls were very small tiles, lots of grout, lots of very dirty grout, with dirt built up in all corners,... More 

Helpful?
1 Thank 06chrissie60
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear 06chrissie60, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if... More 

Nanaimo, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 24, 2015

The hotel is tired and in need of renos. The room was clean but chinzty in the details....only one small pillow for each of us, one bar of soap and no other amenities. We had one bath towel each, one hand towel for the two of us and no face cloths. The room had a balcony overlooking the pool but... More 

Helpful?
1 Thank wharris0n
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear WharrisOn, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if... More 

Kingaroy, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 19, 2015

Firstly, it is more than 10 years since we visited this hotel so please ignore the year of visit (wasn't listed) I stayed here with my family quite a few years ago and when I returned home I advised people never to bother going there, It was supposed to be a 10 day family holiday, I wish I had stopped... More 

Helpful?
1 Thank Keith W
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Keith, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if... More 

Melbourne, Australia
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed January 5, 2015

My husband and I stayed here for New Years night. We booked online and had a confirmation, the hotel was not able to find our confirmation, however one of the hotel managers honoured the booking. The female manager we dealt with was absolutely lovely, she was professional and accommodating. We had read all the bad reviews on the hotel but... More 

Helpful?
1 Thank bronsiada_27
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Bronsiada, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedback are valuable, and we sincerely apologize if... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 8, 2014

A hotel that was in its colonial styled prime probably in the 60's...architecturally beautiful but tired and showing signs of wear. It seems to be a very hard working hotel that covers its costs but has little left for renovation - but they are slowly working through it, new air con units going in, gardens being re-done, we saw maintenance... More 

Helpful?
2 Thank uksharpy
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Uksharpy, First of all we wanted to thank you so much for taking the time to share a so positive review on TripAdvisor. You are so happy that you enjoyed your recent stay in New Caladonia, and being able to participate to deliver to you a great experience of our beautiful destination. Le Surf Hotel Noumea offers effectively an... More 

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