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Le Surf Hotel

55 Prom. Roger Larroque | Anse Vata Bay, Noumea, Grand Terre 98847, New Caledonia (Formerly Novotel)
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Le Surf  Hotel
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Le Surf  Hotel
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192 reviews from our community

Traveler rating
    9
    42
    65
    42
    34
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36
68
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Nanaimo, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel is tired and in need of renos. The room was clean but chinzty in the details....only one small pillow for each of us, one bar of soap and no other amenities. We had one bath towel each, one hand towel for the two of us and no face cloths. The room had a balcony overlooking the pool but... More 

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Kingaroy, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 19, 2015

Firstly, it is more than 10 years since we visited this hotel so please ignore the year of visit (wasn't listed) I stayed here with my family quite a few years ago and when I returned home I advised people never to bother going there, It was supposed to be a 10 day family holiday, I wish I had stopped... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 5, 2015

My husband and I stayed here for New Years night. We booked online and had a confirmation, the hotel was not able to find our confirmation, however one of the hotel managers honoured the booking. The female manager we dealt with was absolutely lovely, she was professional and accommodating. We had read all the bad reviews on the hotel but... More 

Was this review helpful? Yes 1
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Bronsiada, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedback are valuable, and we sincerely apologize if... More 

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 8, 2014

A hotel that was in its colonial styled prime probably in the 60's...architecturally beautiful but tired and showing signs of wear. It seems to be a very hard working hotel that covers its costs but has little left for renovation - but they are slowly working through it, new air con units going in, gardens being re-done, we saw maintenance... More 

Was this review helpful? Yes 2
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Uksharpy, First of all we wanted to thank you so much for taking the time to share a so positive review on TripAdvisor. You are so happy that you enjoyed your recent stay in New Caladonia, and being able to participate to deliver to you a great experience of our beautiful destination. Le Surf Hotel Noumea offers effectively an... More 

Newcastle, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 1, 2014 via mobile

My stay here was full of issues. Room was ordinary, towels threadbare, air conditioner didn't work, carpets very old and it took 2 days to eventually get moved to a room where the air conditioner worked. Staff were friendly just not able to assist quickly enough.

Was this review helpful? Yes 1
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Paulpower, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if... More 

2 reviews
1 of 5 stars Reviewed November 27, 2014

Stayed there for a week, just seemed longer. Breakfast was minimal at best and you had to fight the birds off from picking at the bread inside the restaurant & swat away the insects off the fruit. Service next to non existent. I put laundry in one morning, that night I was trying to find out where it was. After... More 

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Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Bali P Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize... More 

Bangkok, Thailand
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 22, 2014

When we travel, I always look for a good bargain. This hotel official rates were +- 15000 PCF, but using an hotel reservation web site we got it for less than 8000 per night. What can I say, we read all the reviews good and bad and decided to book the Surf for our short 3 nights stay in Noumea.... More 

Was this review helpful? Yes 1
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Zeflyingchef Thank you very much for your caccurate review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if... More 

Caloundra, Queensland, Australia
Top Contributor
171 reviews 171 reviews
43 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed June 20, 2014

We were booked somewhere else but on arrival there wasn't accommodation for us.the hotel,no names here, decided to upgrade us to Le Surf.most happy we were. Original room given us faced away from the pool/ ocean but arranged a change.room overlooked the pool and good ocean views.room pleasant,clean and all mod cons. Food excellent.brekkie,buffet,dinner etc all with good presentation and... More 

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FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Sir and Madam, Good afternoon from Le SURF HOTEL. We had the pleasure to receive your kind comment, and we would like to thank you again for it. We try hard to bring more obligatorily in the control of the invoices of the restaurant We hope to see you again at our hotel for your next trip to New... More 

Noumea, New Caledonia
Contributor
20 reviews 20 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 18, 2014

Stayed in this hotel for 2 nights only (weekend break) Staff is friendly and always willing to help in their manner (not always professional but ok). Nice diner buffet with dancing shows. Nice balcony with great view over the lagoon. Just lovely. Awesome location as it's next to Lemon Bay nightlife and next to reputable restaurants. But... Bad internet connection... More 

Was this review helpful? Yes 1
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Clemtrave, We are delighted to learn that you appreciated your stay within our house and in particular our sideboards(buffets) as well as the magnificent view on the lagoon since your room. It is true that our private parking lot is limited in number of place and that locations outside are to be shared with the Casino. Looking forward to... More 

Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 10, 2014

First room smelt so bad it made my eyes water, second room we had to leave the balcony doors open , just walking down the halls you could smell the rotten mould in the building.House keeping was questionable at best , forgetting to replenish the rooms , dirty bathroom floor,no face cloths etc.Mattress so soft they gave us backache. The... More 

Was this review helpful? Yes 5
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