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Airways Hotel

Certificate of Excellence
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Jacksons Parade | Jacksons International Airport, Port Moresby P O Box no 1942, Papua New Guinea
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1 room 1 adult
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Airways Hotel
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300 Reviews from our TripAdvisor Community

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San Antonio, Texas
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 22, 2015

This hotel is excellent, it just has NO connection with Papua NG, limited assortment in its stores, WiFi is not very efficient. Restaurant quality is very good. But overall it is way too expensive for the area, but if money is no object ......???

Helpful?
1 Thank Frans d
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Franz d Thank you for your comments. You may have missed the 5 traditionally hand carved tree trunks telling stories about 5 different provinces at the entrance of the hotel. You can not get any more authentic than that. The pictures of the hands and faces of the people that build this hotel, Pillars at the pool side restaurant.... More 

Sydney, New South Wales, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 12, 2015

Stayed here for three months in both the Baccuss wing and Fountain wing. Staff were very very helpful and kind. Mel, the guest relations manager went out of her way to make sure I had everything to make my long-term stay very comfortable and as homely as possible. Her husband, the GM was a gentleman and the front office staff... More 

Helpful?
1 Thank Greg V
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Greg V Happy New Year and thank you for your kind words. We appreciate your loyalty that you choose Airways Hotel for your business. All our guests are important to us and we like to make them feel very special every time. I am pleased to know that you enjoyed your stay with us. We would like to welcome... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 10, 2015 via mobile

We brought 15 people there for Thanksgiving, foolishly lured by the web ad of luscious seafood and turkey. We'd been before to their buffet and came away disappointed but thought we'd give them another go - not again. The turkey was cut up into pieces and put into a stew. The seafood was a few sushi rolls. We complained and... More 

Helpful?
2 Thank Ronan M
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Ronan. M Thank you for providing feedback on your recent dining experience at the Airways Hotel restaurant. I sincerely regret the incident, it is never our intentions to mislead guests who patronize the restaurant, rather it is a miscommunication and an oversight by our culinary team. I have taken this matter into serious consideration and necessary steps to ensure... More 

Auckland
Level Contributor
3 reviews
5 of 5 stars Reviewed December 7, 2015

Congratulations to Sushil and his team - your awards and accolades are well deserved. A magnificent hotel with great service and facilities, an oasis and sanctuary in Port Moresby. Well worth the visit. Vinaka vakalevu.

Helpful?
Thank Peter G
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Peter G Thank you for comments. I am pleased to know that the team looked after you on your recent visit to Port Moresby. We are very appreciative of your comments. I will certainly share with the team. I am thrilled to hear that our guests feel the natural warmth and care of our staff. We look forward to... More 

Eagle River, Alaska
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 5, 2015

I had booked this blindly because I'd never been to PNG before. I was in town for business and had quite a bit of running around I had to do and visited with some community leaders as well. The hotel exceeded my expectations, but I guess I had booked the VIP suite by accident so of course that would've been... More 

Helpful?
Thank Keith N
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Keith N Thank you for your comments. Its always nice to hear that our guests have a comfortable stay with us and enjoyed the facilities and the service. The new highway is now operational and it has cut down a considerable time from our place to the city. It takes less than 10 minutes. It really depends where you... More 

Sydney North
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

Eight guys stayed twice on way to surfing trip and way home. This is a nice place to stay close to the airport and is very safe. The guards with the security guards with the pump action shotguns are friendly and help mAke your stay in a rough town easier. Food is exceptional the boys recommend the pizzas. Pool is... More 

Helpful?
Thank Ken B
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Ken B Thank you for your comments. I remember your group as the concierge were trying to put those big boards in the storage and loving it. Not many days we get big surf boards. The security is run by industry qualified professionals. All our guards go through a training training program on safety and security. This is backed... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed November 29, 2015

There's a reason why this hotel wins so many awards and hosts so many VIP visitors. It's simply the best. I've been staying at Airways for ten years and have seen the property grow and develop from a good hotel into one of the Pacific's very best. Just minutes from Moresby's Jacksons International Airport, the campus style property overlooks the... More 

Helpful?
Thank Andrew W
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Andrew W Thank you for making Airways Hotel your first choice to stay when you are in Port Moresby and also for your wonderful review. Airways, a privately owned hotel has been an icon of Port Moresby for over 27 Years. All these years our owner's focus is on quality service and quality product. From rooms, food, beverages, retail... More 

Brisbane, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 22, 2015

I had visited Airways several times in the past during transits. Having to spend a night in POM on this occassion, I was keen to see if the hotel lived up to its reputation. It didn't disappoint. The staff are very professional and well trained. The layout of the hotel is brilliant and the entire facility is exceptionally well maintained.... More 

Helpful?
Thank Hermanmw4
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Hermanmw4 Thank you for your comments. I am pleased to know that we passed the test. I am very proud of our people. They make our guests happy and keep them coming back. We have more than 60 staff that have been with us for more than 5 years, some as long as 23 years. I always say that... More 

Canberra, Australian Capital Territory, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 20, 2015

This is a lovely place to relax and break your journey if you stop over in Moresby. The service begins with the hotel bus taking you the short distance to and from the airport. All the staff I encountered were polite, friendly and most attentive to my needs. The rooms I have had were not particularly large but quite adequate... More 

Helpful?
Thank Mike F
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Mike F Thank you for choosing Airways Hotel for your recent stay in Port Moresby. I am very pleased to read your comments. Its always nice to hear from our guests. You are right and I agree that there are other cheaper choices that you can make for your accommodation in Port Moresby and you get what you pay.... More 

Port Moresby, Papua New Guinea
1 review
1 of 5 stars Reviewed November 20, 2015 via mobile

We came a bit early around 11:20 AM and asked the waitress if we can sit around until food is ready? She said no....I was shocked it sounds very unwelcoming to us. If they were not allowed us to sit on their tables and wait that means we have to leave....and this place is isolated it will take hours to... More 

Helpful?
Thank Estelo Q
Sushil G, General Manager at Airways Hotel, responded to this review

Hello Estello Q Thank you for your comments. Its really disappointing to hear that one of our staff did not let you take a seat in the restaurant just because the buffet was nor ready for another 10 minutes. I have no words to explain as to why that happened. Please allow me to offer my sincere apologies for this... More 

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