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Gateway Hotel & Apartments

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Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
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Gateway Hotel & Apartments
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131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Japanese first
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English first
  • All months
    (131)
  • Mar-May only
    (44)
  • Jun-Aug only
    (33)
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    (37)
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    (17)
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Townsville, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 20, 2015

Right near the airport, this hotel offers a lot of convenience. It also offers good service, good food, and well appointed rooms. Everything was clean and quite well maintained by PoM standards. Restaurant served decent food and there is a bar next door.

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Minneapolis, MN
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 7, 2015

We were booked here entering and leaving PNG via Trans Nuigini Tours. The Gateway is just minutes away from the airport and reported to be located in one of the safest areas in Port Moresby. The staff is pleasant and accommodating. Rooms were adequate, although noisy on the side near the highway. Huge, gorgeous pool was the highlight for me... More 

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Case_USA, Thank you for taking the time to share feedback about your recent stays with us at the Gateway Hotel & Apartments. Yes, our pool is indeed very popular and a great place to relax. Also our close proximity to the airport is a highlight for many. I was disappointed to hear that you did not find much variety... More 

Bali, Indonesia
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 27, 2015

Came for business and stayed a night. Facilities were clean. Room to was adequate and clean bed comfy. Restaurant for dinner was good and stand out for service worthy a mention was Ruth. Breakfast buffet in morning was a good start but ordinary coffee. In all not a bad place to stay so close to airport.

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear WayneMoffat1, Thank you very much for sharing feedback about your recent stay with us at the Gateway Hotel & Apartments. We are pleased to hear that you enjoyed your stay and I have advised Ruth about your praise of her. She was one happy girl! Thanks also for your comments about the coffee. I have passed this onto our... More 

Nottingham, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 22, 2015

Stayed on old wing for two transit stop overs ,two different rooms second was room 508 second floor no lift traveling with 30 kgs luggage , room clean and ok but not out standing ,bathroom rubbish , tap on wash basin not turn completely off shower area needs completely retiling ( see photo ) noisey at night left feed back... More 

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Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 16, 2015

I stayed in this hotel for 5 nights and it was pretty good. Really safe and professional hotel. Pool is immaculate. Staff are great and helpful and trustworthy. Food was not too bad as well, buffet on every night of the week plus other options.

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear WaltSMASH, Thank you for taking the time to share feedback about your recent stay at the Gateway Hotel & Apartments. I was very pleased to read that you enjoyed your stay and I will be sure to share this with our team. Rest assured they will be delighted. Our pool is indeed very popular with a large number of... More 

Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 13, 2015

This hotel is quite ok for the average traveller. The location is close to the airport but far from the city center. The rooms are ok and the restaurant is average. This place is far cheaper than Airways hotel and targets different types of visitors. I would say this is amongst the top 5 in the city.

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear DrTravell007, Thank you for taking the time to share feedback about your recent stay with us at the Gateway Hotel & Apartments. I appreciate your comments and as we are constantly working on improving ourselves, I do hope that on your next stay, we will have provided you with an above average experience. Once again, thank you and we... More 

Albury, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 1, 2015

We stayed at Gateway for 2 nights each pre and post Kokoda Trek with our large group. We arrived after 3pm with much of our group having to wait up to 2 hours for our rooms. As we were pretty excited about the trip, we made the most of the lovely pool area and expensive beers to pass the time.... More 

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Metromandy_bushie, Thank you for taking the time to share feedback about your recent stays with us at the Gateway Hotel & Apartments. I spent considerable time talking with our team about your comments and in particular the concerns you experienced during your time with us. We are all disappointed that you left us on a negative note however thankful... More 

Burleigh Heads, Australia
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed April 27, 2015

Quality hotels are a rarity in PNG. Because of this there is little choice but to stay at the few and favoured and don't they know this when it comes to charging. Stayed here for 2 nights -- one either side of trekking the Kokoda track -- where rooms are in need of a major make-over. In our room number... More 

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear brudii, Thank you for taking the time to share feedback about your recent stay with us at the Gateway Hotel & Apartments. I appreciate your candour and am disappointed to learn that we failed to meet your expectations. The current Kokoda season has been an extremely busy and popular one for us and on certain days, over 95% of... More 

Level Contributor
100 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed March 27, 2015

Things have improved since new owners took over- the quality of the rooms and service is so much better than years back. Of course, it remains expensive as there are still few hotels in Port Moresby. Day rates are available so you can crash to snatch a few hours of sleep after an overnight flight. The food at their restaurant... More 

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Deogracias M, Thank you for taking the time to share feedback about your recent stay with us at the Gateway Hotel & Apartments. We are very pleased to hear that you noticed an improvement compared to your previous stays. Pricing wise we are still very competitive when compared to other hotels in town and we try to position ourselves... More 

Redcliffe, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 20, 2015

I had a comfortable bed, good food and Wi-Fi which is about all I need for a business trip. The hotel staff were very friendly and helpful, the meals were good, and relaxing by the pool with a cold SP Ice was a great way to end a busy day. Highly recommended for Business travellers, quite reasonably priced compared to... More 

Was this review helpful? Yes
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear I_Love_Adventure72, Thank you very much for taking the time to share feedback about your stay with us at the Gateway Hotel & Apartments. It is great to hear that you enjoyed your time and we met your expectations. We pride ourselves on our friendly team and have been engaging in continuous improvement programmes to ensure that we provide the... More 

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