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Gateway Hotel & Apartments

Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
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Gateway Hotel & Apartments
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Gateway Hotel & Apartments
Gateway Hotel & Apartments
Gateway Hotel & Apartments
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115 reviews from our community

Traveler rating
    14
    34
    33
    21
    13
See reviews for
4
14
18
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Sydney, Australia
Contributor
16 reviews 16 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Tiny rooms in which nothing works properly for over PNK600 per night! Overpriced food and drink. The only thing this hotel has going for it is proximity to the airport, so you can go and check in early (a must on PNG domestic flights) and then come back later. The hotel bus goes back and forth to the airport all... More

Was this review helpful? Yes
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear richard_barcham, Thank you for your candid feedback about your recent stay with us at the Gateway Hotel & Apartments. I was disappointed to read that you found your stay to be less than value for money. We recognise that the cost of hotel accommodation is higher in this location and wherever possible try to provide upgrades to provide a... More

Adelaide Hills, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My husband and I were travelling with our adult son (born in PNG) and had reserved 2 rooms a fortnight ahead, for our last night in PNG (after 16 days). We arrived from Madang to find that only 1 room was available (and at 4.30pm, not ready for an hour; go and have a drink (at your own expense) we... More

Was this review helpful? Yes
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Christine T, Thank you for taking the time to post feedback about your recent stay with us at the Gateway Hotel & Apartments. I have noted with great disappointment that your stay simply did not reflect the kind of pleasant experience we try and provide our guests. May I please request you to contact me directly on AKedar@coralseahotels.com.pg as... More

Melbourne
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 16, 2014

My husband & I used to Gateway Hotel as a stopover twice on our recent to PNG, very close to the airport & you avoid the traffic jams that delay progress to & from other hotels in Moresby. I had grabbed an online deal on the rooms months prior to our trip & so had no problems with the cost... More

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GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear JenzMelbourne, Thank you for sharing feedback about your last 2 stays with us at the Gateway Hotel & Apartments. I was disappointed to read that you were unhappy with your first stay and I sincerely apologise for any billing errors that occurred. I’m glad this was rectified prior to your departure although it should not have happened to begin... More

Amsterdam, The Netherlands
Top Contributor
56 reviews 56 reviews
48 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 3, 2014

I want to be fair and balanced with this review - especially because individual staff members in this hotel are very friendly and kind and my negative remarks should not reflect directly upon them. I used this hotel for a prolonged period of time and have stayed in both the Executive Room (which I would recommend because it is a... More

Was this review helpful? Yes
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear due_passi, Thank you for sharing feedback about your stay at the Gateway Hotel & Apartments. I take note and am appreciative of the time and effort you have put into writing this detailed review. I was pleased to hear that you found our team to be friendly and also enjoyed the swimming pool. Thank you for making mention of... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2014

Traveling back from a dive trip with some friends to Brisbane. The staff at the Gateway were all friendly and helpful, breakfast was good and the drinks cold. Prices are high, but to all the wingers out there can I simply say get over it. Obviously you have never traveled to some of the boom resource areas in Australia. Try... More

Was this review helpful? Yes 1
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear KeithB911, Thank you very much for the kind feedback about your recent stay with us at the Gateway Hotel & Apartments. It was indeed refreshing to read and I am glad you enjoyed your time with us. I’ll be sure to share your comments with the rest of our team. Once again, thank you and we look forward to... More

Perth, Australia
Top Contributor
78 reviews 78 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 9, 2014 via mobile

From what I understand most things in Papua New Guinea are overpriced in that things are expensive but the quality is low. Unfortunately the gateway is no exception. Below is a summary of positives and negatives: Positives: close to airport, clean, has a nice pool, well equipped gym with treadmills, bikes and extensive free weights and machines Negatives: wifi is... More

Was this review helpful? Yes 1
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear caitlinmrw, Thank you for taking the time to share feedback about your recent stay at the Gateway Hotel & Apartments. It was nice to hear that you enjoyed our pool and gym facilities. I also apologise for the delay in having your safe attended to. This should have happened a lot quicker and with less effort on your behalf.... More

Camberley, United Kingdom
Top Contributor
85 reviews 85 reviews
23 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed September 9, 2014

We recently stayed there for a few hours before our flight from Port Moresby to Hoskins airport. We were very happy with our room and made use of the coffee making tray and the iron. It was good to have a shower and a rest before flying as we had flown from London to Singapore then on to Port Moresby... More

Was this review helpful? Yes 3
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear swift-simba, Wow! And thank you! This is such a great piece of feedback about your recent experiences at the Gateway Hotel & Apartments. It is indeed pleasing to know that our efforts at continuous improvement are working and the team will be absolutely delighted to hear about it. On behalf of the team at Gateway, thank you so much... More

横浜市, 神奈川県
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 9, 2014

Arrived early morning due to the flight schedule, they gave me a room without extra charge. Staff were well educated and very friendly to the guest. Room is just standard but a little old, my room had a drain problem when I off the hot water from my bathtub, it was over flooded from the main drain. Restaurant, swimingpoor are... More

Was this review helpful? Yes 1
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Stagetomoyoshi, Thank you for sharing feedback about your recent stay with us at the Gateway Hotel & Apartments. Generally running at very high occupancy, I am glad we were able to accommodate you early. I do apologise for the issue you experienced with the drain. It would be great to have further information about this (your stay dates and... More

Cairns
Contributor
19 reviews 19 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 3, 2014

I agree with an earlier reviewer who advised that the Gateway is improving substantially. I too have stayed at the Gateway several times over the past 10 years. In the past I felt there were issues with the food, rooms, and customer service. All of these have improved to the point that it offers a far more cost effective place... More

Was this review helpful? Yes 3
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Jocy_12, Thank you for taking the time to share feedback about your recent stay with us at the Gateway Hotel & Apartments. We are indeed pleased to know that you found a marked improvement in the quality of your stay. As we are working on constantly improving, feedback such as this is very encouraging and I will be sure... More

Denver, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2014

We stayed at the Gateway twice, going in and out of PNG. The rooms we had were excellent--beyond our expectations for an airport hotel anywhere in the world. But the staff is what sets this hotel at a high level. From the efficiency and service of the check-in counter, to housekeepers and maintenance people who rushed to fix a problem... More

Was this review helpful? Yes 3
GatewayPOM, Manager at Gateway Hotel & Apartments, responded to this review

Dear Mary A, Thank you very much for your lovely feedback about your recent stay at the Gateway Hotel & Apartments. We are constantly working on lifting the standards in everything we do and feedback such as yours is gratifying. Yes, the Executive rooms are very popular and our regular guests make them their preference. I will pass on your... More

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Additional Information about Gateway Hotel & Apartments

Address: Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Price Range (Based on Average Rates): $$
Number of rooms: 130
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Also Known As:
Gateway Hotel And Apartments
Quality Inn Port Moresby

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