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Gateway Hotel & Apartments

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Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
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1 room 1 adult
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Gateway Hotel & Apartments
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151 Reviews from our TripAdvisor Community

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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Took our family of 5 to stay on a stopover through Moresby. Unfortunately we had to book 2 rooms due to our number which cost us about $460 so not an inexpensive trip. The porters were fabulous, helped with our luggage both at the hotel and then the next day at the airport. The rooms were spotless, albeit getting a... More 

Helpful?
Thank Susan A
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback from a recent stay. We really appreciate the compliments regarding our porters, the cleanliness of the rooms and the complimentary pizza as part of a current special! And most importantly the kids were kept entertained and happy during your stay. We do have a refurbishment plan commencing shortly... More 

Cairns
Level Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed December 27, 2015

All the things you expect of a 4.5 star hotel were there. Unfortunately the food and beverage service at the pool bar was very poor and slow. We were part of a group and so made a big difference to our ability to network - having to wait ages at the bar to get a drink and then not receiving... More 

Helpful?
1 Thank EssenceOfGoodTaste
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. We are pleased to read that your expectations of a 4.5 star hotel was met during a recent stay with us. However, disappointing to read that the service provided at the pool bar was not up to standard especially given it was an opportunity for your group to... More 

Level Contributor
637 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
3 of 5 stars Reviewed December 17, 2015

Overnights in POM are common with the flight schedules and as long as you don't baulk at the price (and apparently it's much cheaper than the alternatives), the Gateway will be OK. Staff are generally very good (except for the ones that reek of cigarettes), starting from the pickup from the airport. Then you get into a lobby that looks... More 

Helpful?
Thank mrdom
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Thank you for your detailed and honest feedback on the TripAdvisor website regarding your recent stay. The Gateway Hotel and Apartment Management will use the feedback you have provided to look at how we can further improve both our guest services and facilities at the property. We are always working on ways to continuously improve the standard of the hotel... More 

Port Moresby, Papua New Guinea
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2015

I spent time in this beautiful hotel in Port Moresby. Gateway Hotel is located near Papua New Guinea's largest airport, Jacksons Airport. This hotel is quite and you will be met by helpful staff who will assist you throughout your stay. Gateway hotel is a perfect place for you.

Helpful?
Thank Noel D
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Noel D, Thank you for recently taking time to contribute feedback to TripAdvisor on your recent stay at the Gateway Hotel and Apartments. We currently have a number of projects being undertaken to further improve the guest experience at the Gateway Hotel and Apartments including K20.0M worth of new F&B facilities and the full renovations of all 95 guest bathrooms... More 

Rabaul, Papua New Guinea
1 review
4 of 5 stars Reviewed October 21, 2015

Value for money. The staff were very friendly and helpful. Rooms and private. Great outdoor pool for kids and adults. The food is great especially the dessert. The bars, pizza and conference facilities are great. Oh and did I mention excellent WiFi around the hotel and in the rooms.

Helpful?
Thank Jane R
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Dear Jane R, Thank you for your recent contribution to TripAdvisor pertaining to your recent stay at the Gateway Hotel and Apartments. The upgrade of existing and introduction of the FREE Wifi in the hotel and all public areas has been well received by guests and travellers alike, this certainly compliments the other services that we offer that are popular... More 

Port Moresby, Papua New Guinea
1 review
5 of 5 stars Reviewed October 21, 2015

My stay at the Gateway was rejuvenating experience in port moresby. Great customer service and facilities that were very user friendly. The hotel is close to the airport and linked to the new flyover which allows you to get into the city quickly without enduring traffic. For business it is an essential requirement.

Helpful?
Thank Carolyn M
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Dear Carolyn M Thank you for your recent feedback on your stay at the Gateway Hotel and Apartments which I am please to note was "rejuvenating". The Hotel Management has worked very hard over the past twelve months to further improve our customer service delivery by ensuring we do go the extra yards to provide a complete and satisfying guest... More 

Newcastle, Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed October 20, 2015

Stayed here for 2 nights when we did the track - Probably the best thing about this place is that it is only 3 min from the airport - It is an older hotel but the rooms are clean and comfortable - pool is quite nice and staff are friendly Pool was booked as part of our package ..but I... More 

Helpful?
Thank Phillip T
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Phillip T, Thank you for making the time to provide feedback on your recent visit to the Gateway Hotel and Apartments. The property caters for many different types of travellers, noting you were on a stop over while walking the Kokoda track. The staff have a strong understanding of our guests needs, especially those returning exhausted from hiking the hills... More 

Oxford, United Kingdom
Level Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed October 18, 2015

I stayed here for a few nights and everything was great. Room was comfy, pool was cool and the food at the restaurant was pretty good. They'll pick you up from the hotel, and drop you off again, and arrange a taxi if you need one.

Helpful?
Thank Wilfood
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Dear Wilfood, Thank you for choosing the Gateway Hotel and Apartments during your recent trip to Port Moresby - PNG. It is great to hear such positive feedback from our guests. All feedback is used for ongoing staff training purposes to assist staff understand the importance of excellent and consistent customer service. Again, thank you for choosing the Gateway Hotel... More 

Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 15, 2015

Stayed here for one night before an early morning flight back to Australia. I'd rate it as a pretty decent place to stay. The food was not bad. We had the bbq, salad and dessert. For 70 kina it was simple but one of the better meals I've had in Port Moresby (and I've just had almost two months of... More 

Helpful?
Thank Bev P
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Dear Bev P, The Management of the Gateway Hotel and Apartments would like to thank you for your recent feedback on TripAdvisor. I have taken on board your feedback pertaining to the water pressure during your stay, with current dry conditions here in Port Moresby we are currently looking at improving our water tank storage as well as water reticulation... More 

Bali, Indonesia
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed October 13, 2015 via mobile

Only stayed for a night......over all was ok. Have stayed in worse. Bed was clean and room was tidy but dated, generally service was good and stand out at Dinner was Ruth in Restaurant. The brekkie buffet next morning included was ample to start the day. Here is the tip; Keep expectations low and will not be disappointed,

Helpful?
Thank WayneMoffat1
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Dear WayneMoffat1, Thank you for your recent interesting feedback on the TripAdvisor website. The Gateway Hotel and Apartment Management will use the feedback you have provide to look at how we can further improve both our guest services and facilities at the property. We are currently upgrading all bedding to King Size beds and we have introduced a Snr Room... More 

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