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Grand Papua Hotel

Certificate of Excellence
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Mary Street, Port Moresby, Papua New Guinea
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Grand Weekender
Grand Papua Hotel
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Ranked #3 of 13 Hotels in Port Moresby
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Sydney_AustraliaTom Sydney, Australia
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121 Reviews from our TripAdvisor Community

Traveler rating
    35
    44
    36
    5
    1
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2
5
3
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying in the GPH on and off since July last year, 11 visits, The best feature is the staff. They have the best customer service in PNG. From little things like quickly learning you name, to getting the service right with all meals. The staff love to engage with you and help every aspect of your stay... More 

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Sydney_AustraliaTom My staff and I are thrilled to hear of your lovely compliments especially about our staff. It is very pleasing to hear you enjoyed your visits and stays at the Grand Papua hotel, we wish all our regular guests become part of the Grand Papua hotel family away fom home? Thank you for mentioning that my team and... More 

FJ
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed at other Port Moresby hotels I was interested in experiencing the Grand Papua in my most recent visit. The check-in was smooth and staff we happy and inviting. My room was on a high floor with views over the ocean. The room was reasonably appointed, but not overly-so. It was quite windy during my stay and being up... More 

Was this review helpful? Yes
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear MR FJ Thank you so much for your sincere and great feedback. Although it is disappointing when we fall short in areas such as not rectifying the whistling sound on your sliding door, the coffee cup in the room and your incorrect billing, we will continue to improve. MR FJ I agree we need to improve our consistency in... More 

australia
Level Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked here for 1 night as we couldn't make our onwards connection and no real desire to stay in Port Moresby. The foyer, bar and restaurant are very grand however the rooms are quite compact and cheaply built. A comfortable king size bed with great pillows, bathroom and a 5minute wait for hot water, tiny balcony with a lovely... More 

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear loretta q Thank you for your feedback, I am pleased you enjoyed our facilities and services including our Foyer, Bar an Brasserie? Although it is disappointing we gave you bad advice on travel times to the airport, I am confident when all road developments and city road closures for the Pacific Games is completed it will be very exciting... More 

Kolkata (Calcutta), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The check in and check out was smooth and fast. Good food variety in the restaurant. Breakfast lounge overlooks the sea shore and is cozy .All facilities available like complimentary wifi. PortMoresby has not much to do .Nightclub is there behind the hotel.So if nothing to do in the evening one can stroll across for beer n music.As they say... More 

Was this review helpful? Yes
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Sambhram_g, Thank you for the lovely compliments, I am pleased to hear you enjoyed the views during while having breakfast from our Executive Lounge on the 15th floor and the variety of food we offer? Our internet "Complimentary wifi internet" is very popular with our corporate guests, I am glad you also managed to access and enjoyed it through... More 

Brisbane
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 29, 2015

This is a large multi storey hotel with a bar and restuarant. My room had and enormous bed, great view of the bay and a few basic kitchen items including a microwave, crockery and cutlery. Hair dryer in room was full sized. Staff are very friendly and the breakfast buffet was lovely.

Was this review helpful? Yes 2
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear LB1966 Thankyou! My team and I are pleased to hear you enjoyed your recent stay, especially with the enormous bed and great views of the harbour. Thank you for complimenting the friendliness of our staff and the lovely buffet breakfast, I will certainly share your feedback with ever single staff member. LB1966 your feedback will encourage our team to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

Excellent amenities. Comfortable rooms. Professional staff. Good security. Executive bar on top floor offers good views and happy offers chance to relax. Restaurant on ground floor offers excellent buffet menu.

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Greg L Thank you for taking the time to provide great feedback on your recent stay at the Grand Papua hotel. My team and I are pleased to hear you enjoyed our services and facilities including our Bar, its views and Restaurant buffets? I will certainly relay your feedback to every single staff. Greg L my team and I... More 

Port Moresby, Papua New Guinea
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 26, 2015

The Grand Papua is a rational choice,considering its alternatives. But by no means it is a fair choice since most of the alternatives are depressingly bad. Little coakroaches are everywhere in the room, the decor is dark and depressing - like a caricature of a gentleman's club from Victorian London - not to mention the carpet. The restaurant is skyhigh... More 

Was this review helpful? Yes 3
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Davidlet Thank you for taking the time to provide feedback on your recent stay with us. We strive to provide a comfortable, clean, good standards and a very safe environment for our guests to enjoy and staff to work at? David I am sorry to hear about cockroaches, I take this very seriously and have addressed this with our... More 

Perth
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 20, 2015

It is definitely the best hotel in Port Moresby with amazing views of the sea and port on the other side. Ask for sea side view room, check the Grand Papua bar it is very popular and crowded on weekends. They have a very nice restaurant, check the buffets. They also have an executive lounge on 15th floor for which... More 

Was this review helpful? Yes
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Nitin G, Thank you for choosing to stay at the Grand Papua Hotel recently. My team and I are pleased that you enjoyed our facilities and services especially the restaurant buffets and the popular Grand Bar on weekends. Yes! the views from the rooms are even better at this time of year. Nitin G feedback as yours will encourage... More 

New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 20, 2015

Moved from one of the hotels at the airport because I had business in Port Moresby town close to Ela Beach. The hotel was excellent. Clean and neat rooms. The food was absolutely outstanding. The views of the city were very pleasant and the security in the hotel is first class.

Was this review helpful? Yes
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Ajith S Thank you for choosing the Gand Papua hotel in CBD Port Moresby recently. I am pleased you experienced our first class security and enjoyed our neat, clean rooms and the food from our F&B outlets. Ajith S, I will share these compliments with each individual employee in the coming days, they will certainly appreciate it vey much.... More 

Coolum Beach, Australia
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 19, 2015

Without any doubt this Hotel has exceptional Staff !!! During a 3 night stay every day in every area the staff were happy, helpful and genuinely pleased to say hello and look after your every need. One of the best I have received in several years.The room and the view were terrific from the 7th floor. Soft white towels and... More 

Was this review helpful? Yes
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Richard B Thank you for taking the time to provide feedback on your recent stay at the Grand Papua hotel. I appreciate you words of encouragement and will certainly share these with our staff. I apologise sincerely for the inconvenience of no mini bars in our premier rooms and with only 2 lounge chairs in the foyer? I will... More 

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