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All 13 Port Moresby hotels

Grand Papua Hotel

Mary Street, Port Moresby, Papua New Guinea
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Grand Papua Hotel
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Ranked #2 of 13 Hotels in Port Moresby
A recent review
3 of 5 stars reviewed 2 weeks ago
Elizabeth T Sydney, Australia
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97 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the only hotel I've stayed at in PM, so I have nothing to compare it to locally. However, compared to Aust hotel prices it is very expensive. The food at dinner was good - I had the buffet which had an OK range of food. The hot breakfast options were average and expensive. Service is slow, not too... More

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Baltimore, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for about 2 weeks on a business visit. In most countries this hotel would be considered a 3-star hotel but it is one of the best available in PNG (Papua New Guinea). It is really expensive. My expensive room did not have a microwave, yet the hotel couldn't get me one. The staff is mostly nice, they are... More

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Bangkok, Thailand
Top Contributor
78 reviews 78 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 1, 2014

I stayed for one night and had a very pleasant experience. The room was clean and comfortable. The restuarant and staff are very good. In particular Joshua at the front desk and Allan at the concierge really went the extra mile to make sure my requests were promptly and efficiently attended to. I would definitely stay again Doug Kirwin

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Sydney, Australia
Top Contributor
76 reviews 76 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 29, 2014

Prior to my trip, I was advised this was the best hotel available in Port Moresby. There is still a way to go for local staff to understand the minimum requirements of servicing a hotel room but hopefully they will get there. There was a book on a coffee table in the room which I picked up to read. To... More

Was this review helpful? Yes 2
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Mmm. M Thank you for bringing to our attention the issues you faced during your recent stay at the Grand Papua hotel. I acknowledge your comment that local staff may not know what very high standards are as in Asian 5 star hotels but we are committed to continually improving. We are addressing these issues by investing a lot... More

Xxxxxxxx
1 review
5 of 5 stars Reviewed August 26, 2014

We were four female colleagues staying for a week at the Grand Papua. We did not have any time to go shopping during the day and most places close early. The staff and management of the Grand Papua went out of their way and arranged for a local artist to show us his paintings at the hotel as we so... More

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Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Afiefah Thank you and your colleagues for the great compliments It is very rewarding to hear our staff had gone out of their way to organize and present services you personally required on site. Our staffs are very proud people and they understand that security is paramount in PNG and Port Moresby. I acknowledge feedback as yours will also... More

Julatten, Australia
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 24, 2014

So this was our first time to PNG. I found this hotel on here and went out finding the best rate I could get. I looked on the web site, then rang the hotel direct who put me on to reservations. Reservations offered me an executive room for around 100 kina less than the website but the Grand Junior Suite... More

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Claire B I see you enjoyed our Executive Lounge which is very popular and I am glad to hear you find our staff very friendly on your first trip to PNG? Although it is disappointing we failed well short of what we capable of, we are addressing these issues you mentioned? We have addressed our miscommunication of what we... More

Canberra, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 16, 2014

I spent a week in Port Moresby and this place will wear you out. I will give staff their due credit, they try. My room was on the 8th floor and it was like a wind tunnel, so I contacted the front desk to have maintenance come look at the sliding doors. After three calls to the front desk I... More

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Cooperr61 We note your disappointments and frustrations during the course of your stay at the Grand Papua hotel and we thank you for bringing these issues to our attention? Cooperr61 we have taken preventative measures and action what was required to stop where we failed in and we will continue actioning whatever it takes to continually improve. We acknowledge... More

Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 13, 2014

The Grand Pap is a very nice hotel. It ticks the boxes necessary for a 4 star - but the problem is that it needs some character. The bar is not a hang out for anyone not staying in the hotel. The food is not particularly special. The staff are friendly and welcoming, but given a choice, I would stay... More

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Russell4157 I am pleased to hear of your suggestions the Grand Papua hotel needs character and it needs to improve the Bar and Food. Russell4157, we acknowledge your comments and have implemented actions to resolve these problems. We endeavour to provide the best value and better offerings in PNG. We hope you will return soon. Lukim yu Alex Wilson... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 26, 2014

Stayed at the Grand Papua on a one-week business trip. As with all PNG hotels, the prices are very high by standards of most countries, but this hotel is very comfortable. It is new, in a good location with great views, rooms are reasonably sized and comfortable. Hotel has a reasonable and modern gym on the top floor with great... More

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Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear MarkD Thank you so much for the great feedback regarding our Gymnasium, Great views, Location and friendly staff. Our staff say "Thank you and Lukim yu" MarkD I agree we are limited with the pool but hopefully our other facilities such as the Gymnasium, the tranquil Grand Spa, Sauna on the 15the level and Pool areas are very relaxing.... More

Perth, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

Staying here for some time. Staff extremely courteous and friendly. Always welcoming to receive a salute as you drive through the gates to the car park. Exec lounge is lovely although the way it is configured means that it isn't the most social of environments if you want to meet people. However, on the flip side if you want good... More

Was this review helpful? Yes 1
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear LeaningTowerOfPizza I am glad to hear you enjoyed the Executive Lounge and our staff being very courteous and friendly. I also note your suggestions for the Executive Lounge to be more sociable and interactive in its layout - a very positive feedback. I assure you we will look into various options that will accomodate other guests preferences and your... More

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Additional Information about Grand Papua Hotel

Address: Mary Street, Port Moresby, Papua New Guinea
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Price Range (Based on Average Rates): $$$
Number of rooms: 161
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