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Sheraton Asuncion Hotel

Certificate of Excellence
Aviadores Del Chaco, Asuncion 2066, Paraguay
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Sheraton Asuncion Hotel
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Sheraton Asuncion Hotel
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262 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asuncion, Paraguay
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

First time we stayed in Sheraton Asuncion was in May 2014, for a week. Then, we stayed there for a month in August 2014, while waiting for the transfer to our house in Asuncion. It has been our HOME! First of all, the hotel staff (front desk, restaurants, spa/health club, room service, concierge) were all friendly, helpful, and professional. Breakfast... More 

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Bogota, Colombia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 21, 2015

Good overall experience but mostly topped by the staff friendliness. Not sure if it is a Paraguayan thing more than an SPG standard, but definitely the best aspect of the hotel. The room was in high rise, probably due to Gold SPG status so the noise was good for a night sleep. There is a nice rooftop pool with a... More 

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Puraverdad, Thank you very much for taking the time to share your comments a Trip Advisor and share your comments. We greatly appreciate your positive feedback about your experience at the Sheraton Asuncion Hotel. We feel rewarded in our efforts and our employee s grow and gain confidence through positive reinforcement. I noted your comments regarding the rooftop and... More 

Sao Paulo, SP
Top Contributor
77 reviews 77 reviews
60 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 7, 2015

Positives: - Very well located in a good region and close to a new mall - Very good rooms - Nice GYM and swimming pool (outdoor) - Good wifi (not the best) Negatives: - Service in the breakfast needs to be better - They could have an exclusive breakfast area for SPG Elite members

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Denyson, Thank you for sharing your comments at Trip Advisor and give us your important opinion. We greatly appreciate the pros and cons of your honest feedback about your experience at our Hotel. I shared with the Food & Beverage Director your comments regarding breakfast and the designated area for the SPG Elite Members in order to work on... More 

Lima, Peru
Top Contributor
137 reviews 137 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 4, 2015

Just a Sheraton, no more and no less. Don't expect luxuries or details, except the service which was exceptional at all levels. Clearly, somebody is going out of its way to make sure the highest standards are observed for service. In terms of cleanliness.... cigarette smell could be felt in my room on the 5th floor even though it is... More 

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Gazap0, Thank you for taking the time to share your comments at Trip Advisor and your positive feedback regarding our exceptional service! I also noted the comments regarding the cleanliness and the cigarette smell in your room. I shared this information with the Housekeeping Supervisor in order to work on this and prevent similar situation in the future Once... More 

Buenos Aires
Top Contributor
174 reviews 174 reviews
87 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed February 17, 2015

This is a standard Sheraton, with the expected comfortable bed, quiet rooms and bathroom amenities. The lobby is very modern, staff are very friendly and professional, Sunday brunch buffet was outstanding (although at $40 USD, a bit pricey), and club lounge was small but sufficient with a nice spread of hot/cold snacks between 6 pm and 8 pm. The only... More 

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Matthewfromct, Thank you for sharing your comments at Trip Advisor and give us your important opinion. We greatly appreciate your positive feedback about your experience at our Hotel. I´m pleased to note that you have enjoyed our rooftop; it is certainly a warm and comfortable space with a magnificent view of the city. I shared your comments with the... More 

La Paz, Bolivia
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 15, 2015

During my third visit to the hotel I was glad to see that they uphold the standard of quality. Now they even introduced artisanal soaps in the rooms. Service is still great. You get a great sleep as it is really quiet. Close to the airport which makes it great to get to bed and accesibility to the town center... More 

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Meurquidi, Thank you for taking the time to write and share your comments at Trip Advisor. We greatly appreciate your positive feedback about your experience at our Hotel, I´m pleased to note your comments regarding our soap; I want to mention that they are specially prepared for our guests. We fell rewarded in our efforts to offer great services... More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 26, 2015

The classic Sheraton, is a package that never fails. The standard is very good, the outside pool, the gym and the spa. When you reach a Sheraton you know what to spect. The best service for the price. Every time I reach Asuncion I stay at Sheraton Asuncion. The staff is very Profesional and the atmosphere very good

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear SFernandezS. Thank you for sharing your comments at Trip Advisor, we greatly appreciate your positive feedback about your experience at the Sheraton Asuncion Hotel. We greatly appreciate your feedback about your experience with our facilities and staff. We are grateful for your support and do sincerely hope that we may have the pleasure of welcoming you in the future.... More 

Top Contributor
77 reviews 77 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 5, 2014

My first time in Asuncion, despite was the most expensive i decided to stay here as Sheraton gives you some expectation. The hotel is nice, location is perfect, room are good, but somehow it misses that service for the price you pay. Overall is just ok.

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Marco P, Thank you very much for taking the time to share your comments at Trip Advisor and give us your important opinion regarding your recent stay at the Sheraton Asuncion Hotel. We greatly appreciate your feedback about your experience with our facilities. Your comments are our most valuable tool to improve our services. Please note that your comment... More 

Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 30, 2014

I stayed at this hotel for a 4 days meeting that was held in the hotel. The staff was very helpful and ready to support solving any issues. Breakfast offered plenty food options. The rooms are great and with teh renovated bathroom you could really enjoy staying there a bit longer. Even the gym, on the roof top, is modern... More 

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear Reiner Pungs, Thank you very much for choosing the Sheraton Asunción Hotel for your recent stay and for taking the time to share your comments at Trip Advisor. We greatly appreciate your positive feedback about your experience at our Hotel. We would like to offer excellence services and warm facilities to all guests when visiting us and we certainly... More 

Vero Beach, Florida
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 23, 2014

I've stayed at this hotel several times, and always had a good experience. And Asuncion is simply an awesome city. Wonderful people, excellent restaurants, nice hotels, great wine and beer, pretty girls, reasonably low prices...one of my favorite places to visit. A bit of a long flight from the US, though. The Good: => Comfortable, clean, well equipped rooms. =>... More 

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Cinthia_Fragnaud, Quality Representative at Sheraton Asuncion Hotel, responded to this review

Dear David P, Thank you for sharing your comments at Trip Advisor and give us your important opinion. We greatly appreciate your positive feedback about your experience and for recommending the Sheraton Asunción Hotel. We share your comments with the team and they felt rewarded in their efforts and gain confidence through positive reinforcement. Without any doubt your comments are... More 

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