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BEST WESTERN Hotel Amazonia

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28 Avenue Du General De Gaulle, Cayenne 97300, French Guiana
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BEST WESTERN Hotel Amazonia
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121 Reviews from our TripAdvisor Community

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Traveler rating
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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (35)
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    (28)
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Tucson, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

I arrived and left very early in the morning from the airport. My stay was 2 weeks in summer 2015. The hotel staff was friendly and helpful. They ordered me taxis and made sure the room was prepared for my arrival. The room was kept clean by the rather thorough and respectful cleaning staff. A safe in the closet made... More 

Was this review helpful? Yes
Joel G, MANAGER at BEST WESTERN Hotel Amazonia, responded to this review

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Skien Norway
Level Contributor
93 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two Nights in July 2015. The room was rather small and was with window (no balcony) towards pool. Not much noise in room. Cleanliness good.Ok A/C. Wifi not very good in room, but ok in reception and free. Ok breakfast.The location is perfect by main square and all you may need of shops, restaurants, bars etc is next... More 

Was this review helpful? Yes
Joel G, MANAGER at BEST WESTERN Hotel Amazonia, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Roselle, New Jersey
Level Contributor
27 reviews
7 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Staff speak very little english, we did not fresh towels and did not like the room floor covered with tiny flies because the window was left open during the cleaning. Our. Friend said it was because of the heavy rain. Breakfast was super,eggs way too soft for me almost like a custard.

Was this review helpful? Yes
Joel G, MANAGER at BEST WESTERN Hotel Amazonia, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Paramaribo, French Guiana
1 review
4 of 5 stars Reviewed May 30, 2015

Amazonia hotel is located in the center of Cayenne within walking distance shopping and the ocean. It is near the Palmiste, a central gathering place for cultural events and almost nightly local eating experiences. I have stayed in the Amazonia many times and will again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joel G, Manager at BEST WESTERN Hotel Amazonia, responded to this review
Google Translation

Cher client, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est... More 

Miami, Florida
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed February 22, 2015

The location is very good. Everything else about this hotel is basic and in urgent need of update. Staff was nice and took good care of us. It is far from the airport but it is at the centre of town. If you don't know Cayenne this is a safe choice. Has pool and WiFi.

Was this review helpful? Yes 2
Joel G, Manager at BEST WESTERN Hotel Amazonia, responded to this review

Dear, Thank you so much for sharing with us your experience. I am glad to see that you had a pleasant overall stay in the BEST WESTERN Amazonia hotel. Thank you for taking the time and writing this. Come back soon ! Best wishes More 

Travelers are raving about these Cayenne hotels

Bangkok
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 31, 2015

Great location for this hotel right in downtown Cayenne. Nice service and rooms. Restaurant is nice with good setting and selection on the menu. room was large and comfortable . Worth a stay if in Cayenne and want to stay central in town .

Was this review helpful? Yes
Joel G, Manager at BEST WESTERN Hotel Amazonia, responded to this review

Dear , Thank you for taking the time and sharing your experience in the BEST WESTERN Amazonia. We are indeed very close to the action. Hoping to see you soon. Regards Maria Chidiac More 

Paris, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 26, 2015

Bad location Rooms are old and not comfortable Noisy street Noisy AirCon The breakfast was not great prices are too high compare bto the quality of the hotel Never again STAFF IS NOT NICE AND NOT HELPFUL

Was this review helpful? Yes 1
Joel G, Manager at BEST WESTERN Hotel Amazonia, responded to this review

Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More 

Minneapolis, MN
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed December 19, 2014

Spent one night here before leaving Guiana for home. Room was relatively new, I'll note that it looked nothing like the older photos posted here. It might have been updated, or it might be that rooms vary in different parts of the hotel. Wifi was just fine during my stay. My room faced the main street. There was a little... More 

Was this review helpful? Yes 1
Joel G, Responsable relations clients at BEST WESTERN Hotel Amazonia, responded to this review

Dear guest thank you for your review, that help us to made some changes for give better services and quality, we hope to satisfy you for your next stay in our hotel, you'll be welcome. your sincerely More 

Sydney, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 1, 2014

It took four rooms and 40 minutes before the indifferent staff came up with an acceptable room at the rear of the complex. The first one shown to me looked acceptable but faced a noisy street and had crumpled, what looked like used sheets. The second one across the corridor had dirty upholstery and the door lock wouldn't work; the... More 

Was this review helpful? Yes 1
Joel G, Responsable relations clients at BEST WESTERN Hotel Amazonia, responded to this review

dear customer can you accept our apologies , we're sorry. Thanks for your help, with this, we look to improve our services. We hope to see you for an upcoming trip with a better stay in our hotel. best regards D.C More 

Oslo, Norway
Level Contributor
155 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
3 of 5 stars Reviewed February 11, 2014

Amazonia is centrally located just off Cayenne's main square. Bear in mind this is not a large city. I paid €110 for a standard room including breakfast. This was some kind of special offer. The pricelist stated that the room was €120 plus an additional €12 for breakfast. The room was quite small and definitely not deserving of the price... More 

Was this review helpful? Yes
Joel G, Responsable relations clients at BEST WESTERN Hotel Amazonia, responded to this review

dear customer thanks for your help, with this, we look to improve our services. We hope to see you for an upcoming trip with a better stay in our hotel. you'll be welcome best regards More 

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