Breakfast in bed instruuctions not quite clear. It stated staff would check every fifteen minutes for orders, but I had to call an hour after hanging the order voucher on the door before they came and picked it up. At delivery, only one of the two breakfast trays was delivered. Had to wait another twenty minutes.

Started my month long tour of the Guiana's (French Guiana, Suriname, Guyana) here. Was really impressed with the rooms and service. Excellent. A definite recommend!!

We stayed here only to conveniently catch a flight out of Cayenne the following day and were dazzled. Our standard room was small, but brilliantly designed. Somehow they get racks for two 36” duffles, a full-length mirror, laundry hanging options and all other truly necessary amenities into that Novotel-scale space! The pool looked large and inviting, everything was spotless, the... More

There was not a lot of choice of hotels when this trip was organised so the preference for the Novotel chain was easy and made fast. The first experience was amazing positive. The outdoor reception desk, the bar and restaurant area, the pool area all in one line brought in under a very modern design but in the same time... More

We didn't book in advance this hotel. Chose because was late and had a central location. Ok for one night stay, but not longer.

Very nice team. Excellent reception. Especially Lloyd made us feel very welcome & provided very good tips & help for the stay. Excellent English. Very close to the beach. Bus to town in front of the hotel. Hire care highly recommended though to get around. Compared to local standards, everything was very good. Unfortuanely, the hallway to the rooms (2nd... More

L’hôtel a été rénové et tout est propre et net. Le personnel est aimable en général, avec quelques petites exceptions, mais pour la plupart ce sont des personnes affables et prêtes à aider les clients avec un sourire. Le petit déjeuner est copieux et le cadre agréable. Mais si vous voulez utiliser Internet, préparez-vous à quelques frustrations. Le signal est... More

There is no competition in hotel business here in Cayenne so quality of service is none of the concern. This hotel is catered mostly to tour groups so for independent travelers be prepared to encounter minimal service. We asked the reception for the operating hours of certain Cayenne attractions and were told to look them up ourselves on the internet.... More