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RoyalPark Metrotel

3.5 of 5 Calle 74 No. 13 - 27, Bogota, Colombia
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RoyalPark Metrotel
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RoyalPark Metrotel
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146 reviews from our community

Traveler rating
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    66
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    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ardsley, New York
Top Contributor
167 reviews 167 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed at this hotel as part of a Gate 1 tour. Hotel ammenities were very good. Wifi was free and easy to get on.The hotel is in a very nice area but it is far from the city center. Breakfast was varied.

Was this review helpful? Yes 1
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thanks for your comments about our hotel. We look fordward to serving you again upon your next visit to our city. More 

kent
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at start and end of a tour. Internally room same as many anywhere in the world, including subdued room lights. In our first room tv did not work but we did not report it and have had instead 2 weeks with no tv. . Great. On our second stay had problems with bathroom door at 3 am and... More 

Was this review helpful? Yes 2
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for your review. We want to express our deepest apologies for the difficulties with our television services, we are sorry we never had this this information so we could have made the corrections you deserve. We have taken corrective measures to prevent this from happening again. We are glad that our location was convenient for you... More 

Port Townsend, Washington
Top Contributor
219 reviews 219 reviews
45 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed January 20, 2015

Not a bad place. Rooms and not much character. Too stingy to leave fresh hand creme. Silly stuff like that. Comfy beds. Seemed confused when a group comes in or out as far as collecting baggage etc. Food mediocre. Which is sad since you are discouraged from walking about at night. A little far from city center.

Was this review helpful? Yes 2
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for you review. We look fordward to serving you again upon your next visit to Bogota and talk with you about alternatives of meals that reach your expectation as you deserve. Hope to see you soon in our Hotel. More 

Holbrook, New York
Top Contributor
132 reviews 132 reviews
56 hotel reviews
223 helpful votes 223 helpful votes
4 of 5 stars Reviewed December 25, 2014

I just stayed here for 3 nights during a Gate1 tour of Colombia. Location is excellent (business district) and a lot of places are easily accessible on foot or by taxi. The northern-business district is the area in Bogota, but not that the Candeleria area is dangerous either. Check in was quick and smooth. The room was nice although I... More 

Was this review helpful? Yes 3
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

Respetado Huésped, gracias por haber visitado nuestro Hotel en días pasados y por sus valiosos comentarios. Trabajaremos en esos puntos... More 

Glasgow, United Kingdom
Top Contributor
59 reviews 59 reviews
55 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 7, 2014

Stayed here for 2 nights at start of tour and 1 night at end of tour. Excellent location within a walk from the shopping malls and also not far from the restaurants and pubs in the T Zone. Staff very helpful and rooms very clean. Plenty of food choice for breakfast as well.

Was this review helpful? Yes
servicio al cli... R, Gerente at RoyalPark Metrotel, responded to this review

Thanks for your words and the recognition of our team effort to make your stay wondefull, we will be waiting to have you again at our Hotel very soon. Regards More 

Darwin, Australia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 3, 2014

I spent 4 nights at this hotel which is in a great location in the city. Very easy to explore on foot from here, easy walking distance to local bars, cafes, restaurants and shops. I also walked from the hotel to the Zona Rosa which was a lot further and I had no problems doing this at night. Always plenty... More 

Was this review helpful? Yes 1
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you for your feedback and thoughtful post. We are happy to hear you enjoyed your stay with us. We hope to see you again on your return visit to Bogota. More 

Baltimore, Maryland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 10, 2014

My mom and I stayed here as part of Gate 1's 5-Day Colombia trip. The best thing about this hotel is the location. There are grocery stores about a 10-15-minute walk from the hotel, and you can also walk to the Andino shopping center, Andres Carne de Res restaurant, other restaurants and stores, etc. in about a half hour. I... More 

Was this review helpful? Yes 1
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you for your review. We want to express our deepest apologies for the difficulties with our television services. We have taken corrective measures to prevent this from happening again. We are glad that our location was convenient for you and look forward to serving you again upon your next visit to Bogota. More 

1 review
4 of 5 stars Reviewed October 25, 2014

I have been here on a 9 day business trip. As with most things in Bogota, things don't always go according to plan, but the willingness of staff to assist in getting it right will have me coming back. There were some issues with my reservation and I was left stranded at the airport, but the issue was quickly resolved... More 

Was this review helpful? Yes
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you kindly for your review. We are committed to serving our guests and strive to be the best in the industry. We do apologize, however, for not going above and beyond with the coffee. We will take that into consideration to better ourselves in how we respond to these requests. We hope you decide to stay with us again... More 

Skaneateles, New York
Top Contributor
80 reviews 80 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 10, 2014

We stayed in this hotel as part of a tour with Gate 1 tour company. The check-in was ok but they were not very accommodating. The breakfast was ok with a good selection of fruits, the rooms were clean, they don't have AC but the rooms were ok and they have a small long window that you can open for... More 

Was this review helpful? Yes 3
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you for your review. We will take your comments into consideration and work hard on making our services better. We hope you will stay with us again upon your next visit to Bogota. More 

Boston, Massachusetts
Top Contributor
194 reviews 194 reviews
121 hotel reviews
227 helpful votes 227 helpful votes
2 of 5 stars Reviewed August 24, 2014 via mobile

We were placed here by Gate1 tours. The hotel is in a nice area about a 15 minute safe walk to the most exclusive shopping and restaurant district in Bogota surrounding the Adino Mall. Rooms are very clean but basic. They have no ventilation and our not sound proof. Breakfast is fine and adequate. Food is good. We had a... More 

Was this review helpful? Yes 2
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you so much for your feedback. We want to express our deepest apologies for the inconvenience you have experienced at our hotel. We are taking appropriate measures to avoid this type of situation in the future. Thank you again for being one of our guests and we hope to be able to serve you again on your next visit... More 

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Additional Information about RoyalPark Metrotel

Address: Calle 74 No. 13 - 27, Bogota, Colombia
Location: Colombia > Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — RoyalPark Metrotel 3.5*
Number of rooms: 337
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Also Known As:
Royalpark Metrotel Hotel Bogota
Metrotel Royalpark Bogota
Hotel Style:
#27 Spa Hotel in Bogota

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