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RoyalPark Metrotel

3.5 of 5 Calle 74 No. 13 - 27, Bogota, Colombia
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RoyalPark Metrotel
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RoyalPark Metrotel
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120 reviews from our community

Traveler rating
    20
    54
    33
    5
    8
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14
8
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My mom and I stayed here as part of Gate 1's 5-Day Colombia trip. The best thing about this hotel is the location. There are grocery stores about a 10-15-minute walk from the hotel, and you can also walk to the Andino shopping center, Andres Carne de Res restaurant, other restaurants and stores, etc. in about a half hour. I... More

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1 review
4 of 5 stars Reviewed 3 weeks ago

I have been here on a 9 day business trip. As with most things in Bogota, things don't always go according to plan, but the willingness of staff to assist in getting it right will have me coming back. There were some issues with my reservation and I was left stranded at the airport, but the issue was quickly resolved... More

Was this review helpful? Yes
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you kindly for your review. We are committed to serving our guests and strive to be the best in the industry. We do apologize, however, for not going above and beyond with the coffee. We will take that into consideration to better ourselves in how we respond to these requests. We hope you decide to stay with us again... More

Skaneateles, New York
Top Contributor
80 reviews 80 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 10, 2014

We stayed in this hotel as part of a tour with Gate 1 tour company. The check-in was ok but they were not very accommodating. The breakfast was ok with a good selection of fruits, the rooms were clean, they don't have AC but the rooms were ok and they have a small long window that you can open for... More

Was this review helpful? Yes 2
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you for your review. We will take your comments into consideration and work hard on making our services better. We hope you will stay with us again upon your next visit to Bogota. More

Boston, Massachusetts
Top Contributor
186 reviews 186 reviews
120 hotel reviews
221 helpful votes 221 helpful votes
2 of 5 stars Reviewed August 24, 2014 via mobile

We were placed here by Gate1 tours. The hotel is in a nice area about a 15 minute safe walk to the most exclusive shopping and restaurant district in Bogota surrounding the Adino Mall. Rooms are very clean but basic. They have no ventilation and our not sound proof. Breakfast is fine and adequate. Food is good. We had a... More

Was this review helpful? Yes 2
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you so much for your feedback. We want to express our deepest apologies for the inconvenience you have experienced at our hotel. We are taking appropriate measures to avoid this type of situation in the future. Thank you again for being one of our guests and we hope to be able to serve you again on your next visit... More

Aberdeen, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 11, 2014

We were recommended this hotel by local friends. The location is great as it's safe to walk around. There are malls and restaurants all within 10min walk. As it's surrounded by universities the location was own busy and lively. Their hotel taxis are expensive. But they are fixed price and with the busy bogota streets, perhaps it really just comes... More

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servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

siempre estaremos para servirles a nuestros huéspedes, Bogota y el Hotel RoyalPark los esperan nuevamente, trabajaremos para seguir ofreciéndole lo... More

Lisbon
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 25, 2014

I stayed here for 3 weeks last November during a business trip. The location is in the business center, so if you go on work it's well located. The rooms are spacious and pleasant, you have free internet service all around also. One bad thing about my bedroom, it faced the inside patio so I had the noise of air... More

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servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

gracias por sus comentarios , estamos trabajando día a día para mejorar y ofrecerle el mejor de los servicios ,... More

Irving, Texas
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 16, 2014

The Park Royal came to my rescue on a recent visit to Bogota. I had booked a room at another Hotel Royal (Urban Royal), but a power failure after a rainstorm shut down the other hotel. The Park Royal’s services are on a par with the other Hotel Royals – good security, good breakfast, helpful concierge services, etc. One warning... More

Was this review helpful? Yes 2
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

lamentamos el inconveniente que tuvo con el servicio de transporte esperamos esto no haya empañado la imagen que tiene de... More

Bogota, Colombia
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 29, 2014

I stayed at the hotel for one night on the recommendation of a Colombian friend. On checking in an imprint of my credit card was taken as was the CVV (security number) on the rear of the card. This is the only business in Colombia where I have provided those details. Approximately 3 to 4 days after the amount due... More

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servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

En relación a su queja en la cual usted expresa que en el Hotel clonaron su tarjeta y la utilizaron... More

Chennai, Tamil Nadu, India
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 17, 2014

Had a great experience with the hotel. I stayed in King Suite with Kitchen. Huge space and value for money. Helpful front office. The only disappointment was with the Laundry costs. It is really really expensive. They don't allow us to do our laundry in a common place too have a washer and dryer. If you give laundry it is... More

Was this review helpful? Yes 1
servicio al cli... R, Director de Relaciones Públicas at RoyalPark Metrotel, responded to this review
Google Translation

Gracias por sus amables comentarios, cada uno de ellos los tendremos en cuenta para mejorar día a día en nuestro... More

Tirupur, India
Contributor
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2014 via mobile

I was here for the second time, management is highly professional, safe environment but the reception has to be little attentive during checkouts! I stayed for 6 nights, with weekends too, in my bill the weekend discount rated were not put, I actually checked out but came back after 10 mins , to get the discount for which cash was... More

Was this review helpful? Yes
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

Estimado huésped, Agradecemos sus amables comentarios. En relación a su sugerencia para nuestro personal de recepción, hemos tomado las medidas... More

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Additional Information about RoyalPark Metrotel

Address: Calle 74 No. 13 - 27, Bogota, Colombia
Location: Colombia > Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — RoyalPark Metrotel 3.5*
Number of rooms: 337
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Also Known As:
Royalpark Metrotel Hotel Bogota
Metrotel Royalpark Bogota

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