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RoyalPark Metrotel

Calle 74 No. 13 - 27, Bogota, Colombia
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RoyalPark Metrotel
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RoyalPark Metrotel
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156 reviews from our community

Traveler rating
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    70
    36
    6
    9
See reviews for
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85
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Top Contributor
73 reviews 73 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel Royal park Metrotel. in Bogota Colombia A five star hotel all modern amenities with tight security . One cannot press the floor no. In the lift , without inserting the room key , pretty impressive . They had a full fledged restaurant which was clean and had a good ambience. The breakfast was sumptuous and good lots of variety... More 

Was this review helpful? Yes
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thanks for your comments about our hotel and the recognition of our team effort to make your stay wondefull, we will be waiting to have you again at our Hotel very soon. Regards, More 

Arlington, Virginia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel is clean and comfortable with decent dining room and friendly staff. Rooms are a tad small and I would not want to stay here for more than one or two nights as there is little room to spread out. But for a good place to rest and then travel on, this works.

Was this review helpful? Yes
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for your review and kind words about our staff. We look fordward to serving you again upon your next trip to Bogota. In your next visit to our hotel, we will like to show you other romms that are bigger and will make your stay more comfortable. We Hope to see you soon in our Hotel... More 

Sao Paulo, SP
Top Contributor
61 reviews 61 reviews
38 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for one night and picked a business room. Average hotel without anything extra. In the shower water was just warm, not hot. Hotel needs some remodeling. Reception staff speaks English. There is a separate breakfast for guests from business rooms and it is very nice area on the 11th floor with a beautiful view. Room service was... More 

Was this review helpful? Yes 2
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for your special comments. We look forward to serving you again upon your next visit to Bogota. We also want to tell you that we are aware about the remodeling that is needed in our hotel, that is why we already initiated the process in the bathrooms, the terrace and we are also planning to remodel... More 

Sydney
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for 8 nights in February, the location and room quality are okay but found it overrated and pricey compare to another hotels in Bogota, as the room is actually old and their service is not good. The worst part is their receptionist is very tricky, they were trying to charge me 'optional' insurance without letting me know before hand.... More 

Was this review helpful? Yes
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for your review. We will take your comments into consideration and work hard to make our services better. We want to express our deepest apologies for the inconvenience you have experienced at our hotel with the insurance charge. We fail in our procedure which is to explain our guests about the hotel insurance and taxes at... More 

Ardsley, New York
Top Contributor
175 reviews 175 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 30, 2015

We recently stayed at this hotel as part of a Gate 1 tour. Hotel ammenities were very good. Wifi was free and easy to get on.The hotel is in a very nice area but it is far from the city center. Breakfast was varied.

Was this review helpful? Yes 2
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thanks for your comments about our hotel. We look fordward to serving you again upon your next visit to our city. More 

kent
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 30, 2015

We stayed at start and end of a tour. Internally room same as many anywhere in the world, including subdued room lights. In our first room tv did not work but we did not report it and have had instead 2 weeks with no tv. . Great. On our second stay had problems with bathroom door at 3 am and... More 

Was this review helpful? Yes 2
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for your review. We want to express our deepest apologies for the difficulties with our television services, we are sorry we never had this this information so we could have made the corrections you deserve. We have taken corrective measures to prevent this from happening again. We are glad that our location was convenient for you... More 

Port Townsend, Washington
Top Contributor
235 reviews 235 reviews
46 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 20, 2015

Not a bad place. Rooms and not much character. Too stingy to leave fresh hand creme. Silly stuff like that. Comfy beds. Seemed confused when a group comes in or out as far as collecting baggage etc. Food mediocre. Which is sad since you are discouraged from walking about at night. A little far from city center.

Was this review helpful? Yes 2
servicio al cli... R, Director General at RoyalPark Metrotel, responded to this review

Dear Guest, thank you for you review. We look fordward to serving you again upon your next visit to Bogota and talk with you about alternatives of meals that reach your expectation as you deserve. Hope to see you soon in our Hotel. More 

Holbrook, New York
Top Contributor
140 reviews 140 reviews
58 hotel reviews
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed December 25, 2014

I just stayed here for 3 nights during a Gate1 tour of Colombia. Location is excellent (business district) and a lot of places are easily accessible on foot or by taxi. The northern-business district is the area in Bogota, but not that the Candeleria area is dangerous either. Check in was quick and smooth. The room was nice although I... More 

Was this review helpful? Yes 5
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review
Google Translation

Respetado Huésped, gracias por haber visitado nuestro Hotel en días pasados y por sus valiosos comentarios. Trabajaremos en esos puntos... More 

Glasgow, United Kingdom
Top Contributor
70 reviews 70 reviews
65 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 7, 2014

Stayed here for 2 nights at start of tour and 1 night at end of tour. Excellent location within a walk from the shopping malls and also not far from the restaurants and pubs in the T Zone. Staff very helpful and rooms very clean. Plenty of food choice for breakfast as well.

Was this review helpful? Yes
servicio al cli... R, Gerente at RoyalPark Metrotel, responded to this review

Thanks for your words and the recognition of our team effort to make your stay wondefull, we will be waiting to have you again at our Hotel very soon. Regards More 

Darwin, Australia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 3, 2014

I spent 4 nights at this hotel which is in a great location in the city. Very easy to explore on foot from here, easy walking distance to local bars, cafes, restaurants and shops. I also walked from the hotel to the Zona Rosa which was a lot further and I had no problems doing this at night. Always plenty... More 

Was this review helpful? Yes 1
servicio al cli... R, Director de Relaciones con Clientes at RoyalPark Metrotel, responded to this review

Thank you for your feedback and thoughtful post. We are happy to hear you enjoyed your stay with us. We hope to see you again on your return visit to Bogota. More 

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