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Hotel Estelar La Fontana

Av.127 15A-10, Bogota, Colombia
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1 room 1 guest
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Hotel Estelar La Fontana
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Miami
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We reserved a Suite at La Fontana based on previous TripAdvisor reviews. When we arrived, we waited for about half an hour before they told us that the room was not available and they would give us an apartment instead. We accepted and we were disappointed with the room. It looked more like a mid-range time share which is fine... More 

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Boynton Beach, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

See Erwin at the concierge desk. Been there for 15 years. They are all very accommodating. We arrived at 8am and while our room was not ready, they put us into another room and moved our things for us when the room was ready.

Was this review helpful? Yes
Hoteles_Estelar, Manager at Hotel Estelar La Fontana, responded to this review

Dear James, It is a pleasure for us to know your comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient. we hope you come back soon and once again feel like home. Best regards Juan Carlos Valencia General Manager More 

1 review
1 of 5 stars Reviewed 3 weeks ago

After reviewing my bill, found several repeated charges and over charges. Took almost 3 hours to get resolved. Initial desk staff not at all helpful or nice. Night manager little or no help himself. Won't stay here on our next trip to Bogota Columbia.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Dear Guest First of all we wanted to thank you for the time you spent giving us your comments. We are sorry for the situation that became at the moment of your check out, our compromise is that our guests feel like home, that is why we have taken the corrective actions to avoid this things to happen again. We... More 

Montreal, Canada
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 21, 2015

Fabulous hotel, service was impeccable, the rooms and suites were very clean, lots of space as well. The bathroom in our suite was so big, I almost got lost in there! We were staying there for a wedding, so we had a special price but it looked correctly priced for the quality.

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Dear Mr. Warester We are greatfull with your coments, this makes our staff be better each time it is always a pleasure to see that our gests feel like home when the stay with us. I am sure the next time you visit us you will enjoy your stay as the first time. Best regards Juan Carlos Valencia General Manager More 

Caracas, Venezuela
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 22, 2015

We got a suite for the family, with two rooms and two bathrooms. Immaculate. The location is perfect, just across the street of one of the main shopping malls, Unicentro. Traffic is hectic, as usual in Bogota, despite their driving restrictions (pico y placa are days you can not drive your car depending on the license plate numbers). Only negative... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, Thank you for your stay with us and to take the time to comment about it, we appreciate each one of the observations like an opportunity to improve and take the best decisions to solve the aspects that you are talking about. We hope an opportunity to serving you in our hotel in your next trip to Bogota.... More 

Waltham, Massachusetts
Level Contributor
95 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 16, 2015

We rented the Junior Suite at Estelar la Fontana for a 3-night stay in Bogota. The hotel was gorgeous with a great fountain out front (who could have expected that) and friendly staff some of whom spoke enough English. The room itself was fantastic, separated into a living room, bedroom and bathroom with LCD TV's in both living room and... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Dear Eric , It is wonderful to know that we meet their expectations , we hope to have the pleasure to assist in our hotel for your next trip to Bogota again. Best regard, Juan Carlos Valencia General Manager Hotel Estelar La Fontana More 

1 review
1 of 5 stars Reviewed June 14, 2015 via mobile

I have stayed at La Fontana in April and I was very happy with the service although this time around it was less than good, I am still staying at the hotel but very close to changing it! When I arrived my hot water wasn't working, I couldn't take a shower and had to wait to them to come fix... More 

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Hoteles_Estelar, Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Zeenath We want to thank You for your coments they make us a better hotel and lets us improve each time we are working on every detail you advised. Regards, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana More 

Toronto
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 10, 2015

At first, you can see a impressive building as Spain styled when you arrive in, and then you make yourself to be smile because of a pretty kind staffs. Although a room is a little old, a fantastic mood and delicious meal can make you feel happy and comfort in there. Entirely, I felt to be comfortable and so nice.... More 

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Hoteles_Estelar, Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Alex, For us it is a pleasure to receive your comments and know that we meet their expectations , this confirms our commitment to our customers and enable us to improve . For us it will be a pleasure to have him back in our hotel. Regards, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana More 

Brookline, MA
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 16, 2015

Staying for over a week in Bogotá, I had an extremely pleasant stay at La Fontana. The apartment I had was spacious, with a very convenient kitchen, cosy and beautiful furniture, and everything extremely clean and polished. Breakfast was good, and it really felt like I was home. I absolutely recommend this place! My only complaint is that elevators are... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Estimated Guest, It is a pleasure for us to know your feedback and comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota.... More 

Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed May 14, 2015

I have stayed here three times now, and would never stay anywhere else in Bogota. The architecture and courtyards are just lovely, and the customer service is the best! The breakfast is interesting and delicious. Rooms at superior class and higher are large and cozy.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Lynn P, We will like to thank you for choosing us and for giving us your opinion it makes us better each time, and grow as a company, this allows us to evaluate the efficiency and quality of our services. We will wait for you during your next trip to Bogota. Yours Faithfully, Juan Carlos Valencia General Manager Hotel... More 

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