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Hotel Estelar La Fontana

Av.127 15A-10, Bogota, Colombia
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Hotel Estelar La Fontana
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Ranked #78 of 242 Hotels in Bogota
A recent review
5 of 5 stars reviewed 1 week ago
CSB_Caracas Caracas, Venezuela
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338 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Caracas, Venezuela
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We got a suite for the family, with two rooms and two bathrooms. Immaculate. The location is perfect, just across the street of one of the main shopping malls, Unicentro. Traffic is hectic, as usual in Bogota, despite their driving restrictions (pico y placa are days you can not drive your car depending on the license plate numbers). Only negative... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, Thank you for your stay with us and to take the time to comment about it, we appreciate each one of the observations like an opportunity to improve and take the best decisions to solve the aspects that you are talking about. We hope an opportunity to serving you in our hotel in your next trip to Bogota.... More 

Waltham, Massachusetts
Level Contributor
64 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We rented the Junior Suite at Estelar la Fontana for a 3-night stay in Bogota. The hotel was gorgeous with a great fountain out front (who could have expected that) and friendly staff some of whom spoke enough English. The room itself was fantastic, separated into a living room, bedroom and bathroom with LCD TV's in both living room and... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Dear Eric , It is wonderful to know that we meet their expectations , we hope to have the pleasure to assist in our hotel for your next trip to Bogota again. Best regard, Juan Carlos Valencia General Manager Hotel Estelar La Fontana More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at La Fontana in April and I was very happy with the service although this time around it was less than good, I am still staying at the hotel but very close to changing it! When I arrived my hot water wasn't working, I couldn't take a shower and had to wait to them to come fix... More 

Was this review helpful? Yes
Hoteles_Estelar, Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Zeenath We want to thank You for your coments they make us a better hotel and lets us improve each time we are working on every detail you advised. Regards, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana More 

Toronto
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At first, you can see a impressive building as Spain styled when you arrive in, and then you make yourself to be smile because of a pretty kind staffs. Although a room is a little old, a fantastic mood and delicious meal can make you feel happy and comfort in there. Entirely, I felt to be comfortable and so nice.... More 

Was this review helpful? Yes
Hoteles_Estelar, Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Alex, For us it is a pleasure to receive your comments and know that we meet their expectations , this confirms our commitment to our customers and enable us to improve . For us it will be a pleasure to have him back in our hotel. Regards, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana More 

Brookline, MA
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 16, 2015

Staying for over a week in Bogotá, I had an extremely pleasant stay at La Fontana. The apartment I had was spacious, with a very convenient kitchen, cosy and beautiful furniture, and everything extremely clean and polished. Breakfast was good, and it really felt like I was home. I absolutely recommend this place! My only complaint is that elevators are... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Estimated Guest, It is a pleasure for us to know your feedback and comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota.... More 

Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed May 14, 2015

I have stayed here three times now, and would never stay anywhere else in Bogota. The architecture and courtyards are just lovely, and the customer service is the best! The breakfast is interesting and delicious. Rooms at superior class and higher are large and cozy.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Lynn P, We will like to thank you for choosing us and for giving us your opinion it makes us better each time, and grow as a company, this allows us to evaluate the efficiency and quality of our services. We will wait for you during your next trip to Bogota. Yours Faithfully, Juan Carlos Valencia General Manager Hotel... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 13, 2015

I had big expectations before staying in this hotel, but I was a bit disappointed after wise. This property has good reputation in Bogota, but clearly its best days are gone. There are areas that require maintenance and the rooms should be subject to many updates. I was not necessarily satisfied with the attention from the staff; they are not... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We appreciate and value your feedback and comments, these allow us to improve in order to provide the best service which has characterized us. We apologize for what happened during your stay, we will take the relevant corrections to avoid this situation happen again. We hope an opportunity to have you back in your next visit to Bogotá.... More 

Miami, Florida
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 28, 2015

I am never disappointed by the overall service I receive in Bogota, as it seems to be a source of pride in the culture. However, I must say that I was quite impressed with the level of service we received at La Fontana Hotel. I was there for an event so I interacted with the event staff and Humberto and... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Dear guest, Thank you for review our hotel, your coments motivate us to keep working hard in order to improve our products and services. Also It is very important for us and our staff, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope you return soon to our country and choose... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 21, 2015

This was my first time staying in the Estelar in Bogota. The rooms were large and well appointed. Also, the reception area is warm and relaxing.The staff were very friendly and accommodating. The hotel is centrally located for walking to area restaurants ands shopping. I would definintely choose this hotel again.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, It is very important for us and our staff to receive your comments and observations, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope a next opportunity to have the pleasure to serve you and to express how important you are for us. Yours Faithfully, Juan Carlos Valencia General... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 17, 2015

I have stayed at the La Fontana before whilst traveling to Bogota for work and always had a good experience. Both Estella Parque de la 93 and La Fontana stand out with exceptional customer service. There is no task too big or too small to make the stay comfortable. I would like to personally thank Juan Carlos Valencia and Diana... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, It is a pleasure for us to know your comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota. Yours faithfully,... More 

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