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Hotel Estelar La Fontana

Av.127 15A-10, Bogota, Colombia
Hotel amenities
Hotel Estelar La Fontana
Best prices for: 1 room 1 guest
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Ranked #83 of 242 Hotels in Bogota
A recent review
5 of 5 stars reviewed 1 week ago
sbitran Brookline, MA
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323 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brookline, MA
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying for over a week in Bogotá, I had an extremely pleasant stay at La Fontana. The apartment I had was spacious, with a very convenient kitchen, cosy and beautiful furniture, and everything extremely clean and polished. Breakfast was good, and it really felt like I was home. I absolutely recommend this place! My only complaint is that elevators are... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Estimated Guest, It is a pleasure for us to know your feedback and comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota.... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed here three times now, and would never stay anywhere else in Bogota. The architecture and courtyards are just lovely, and the customer service is the best! The breakfast is interesting and delicious. Rooms at superior class and higher are large and cozy.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Lynn P, We will like to thank you for choosing us and for giving us your opinion it makes us better each time, and grow as a company, this allows us to evaluate the efficiency and quality of our services. We will wait for you during your next trip to Bogota. Yours Faithfully, Juan Carlos Valencia General Manager Hotel... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had big expectations before staying in this hotel, but I was a bit disappointed after wise. This property has good reputation in Bogota, but clearly its best days are gone. There are areas that require maintenance and the rooms should be subject to many updates. I was not necessarily satisfied with the attention from the staff; they are not... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We appreciate and value your feedback and comments, these allow us to improve in order to provide the best service which has characterized us. We apologize for what happened during your stay, we will take the relevant corrections to avoid this situation happen again. We hope an opportunity to have you back in your next visit to Bogotá.... More 

Miami, Florida
Top Contributor
76 reviews 76 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am never disappointed by the overall service I receive in Bogota, as it seems to be a source of pride in the culture. However, I must say that I was quite impressed with the level of service we received at La Fontana Hotel. I was there for an event so I interacted with the event staff and Humberto and... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Dear guest, Thank you for review our hotel, your coments motivate us to keep working hard in order to improve our products and services. Also It is very important for us and our staff, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope you return soon to our country and choose... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 21, 2015

This was my first time staying in the Estelar in Bogota. The rooms were large and well appointed. Also, the reception area is warm and relaxing.The staff were very friendly and accommodating. The hotel is centrally located for walking to area restaurants ands shopping. I would definintely choose this hotel again.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, It is very important for us and our staff to receive your comments and observations, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope a next opportunity to have the pleasure to serve you and to express how important you are for us. Yours Faithfully, Juan Carlos Valencia General... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 17, 2015

I have stayed at the La Fontana before whilst traveling to Bogota for work and always had a good experience. Both Estella Parque de la 93 and La Fontana stand out with exceptional customer service. There is no task too big or too small to make the stay comfortable. I would like to personally thank Juan Carlos Valencia and Diana... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, It is a pleasure for us to know your comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota. Yours faithfully,... More 

Bogota, Colombia
Top Contributor
83 reviews 83 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 25, 2015

This is the first time I have had the occasion of stay at the Hotel La Fontana which is part of the Estelar group. The first impression I had was of a very competent staff. The reception was very good from the parking area, and then hotel staff at the reception desk. The room was organized and clean from the... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Estimated Guest, It is a pleasure for us to know your feedback and comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota.... More 

Brussels, Belgium
1 review
5 of 5 stars Reviewed March 11, 2015

The hotel facilities are marvelous, luxurious and well located. But the best feature of the hotel it´s definitely its personnel. They are always friendly, offering big smiles and ready to help you with whatever request you may have (no matter if it´s out of their tasks). You just feel like royalty being spoiled your whole stay.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, It is very important for us and our staff to receive your comments and observations, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope a next opportunity to have the pleasure to serve you and to express how important you are for us. Yours Faithfully, Juan Carlos Valencia General... More 

Mexico City, Mexico
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 20, 2015

Colleagues and me went there for a business meeting, it is a very nice place, the service was ok, food ok and well cleaned, well maintained, wifi not so good, the only issue while I was there you could see a lot of security people around you, I am not sure if a very important person was there or what... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company. We will wait for you during your next trip to Bogota Yours sincerely, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana More 

Savannah, Georgia
2 reviews
2 of 5 stars Reviewed February 19, 2015

Very disappointed with the service here. Our room was only cleaned about half the nights we were there. When someone did come, it was very late in the afternoon when we had already returned. It became very difficult to even get fresh towels. After bringing this up to management, they would not even give us the courtesy of a call... More 

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We appreciate and value your feedback and comments, these allow us to improve in order to provide the best service which has characterized us. We apologize for what happened during your stay, we will take the relevant corrections to avoid this situation happen again. We hope an opportunity to have you back in your next visit to Bogotá.... More 

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