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Hotel Estelar La Fontana

#84 of 240 Hotels in Bogota
Certificate of Excellence
4.0 of 5
Hotel website
Av.127 15A-10, Bogota, Colombia
Hotel Estelar La Fontana
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Ranked #84 of 240 Hotels in Bogota
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Dre2013 Bogota, Colombia
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303 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bogota, Colombia
Top Contributor
83 reviews 83 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the first time I have had the occasion of stay at the Hotel La Fontana which is part of the Estelar group. The first impression I had was of a very competent staff. The reception was very good from the parking area, and then hotel staff at the reception desk. The room was organized and clean from the... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Estimated Guest, It is a pleasure for us to know your feedback and comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota.... More 

Brussels, Belgium
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel facilities are marvelous, luxurious and well located. But the best feature of the hotel it´s definitely its personnel. They are always friendly, offering big smiles and ready to help you with whatever request you may have (no matter if it´s out of their tasks). You just feel like royalty being spoiled your whole stay.

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, It is very important for us and our staff to receive your comments and observations, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope a next opportunity to have the pleasure to serve you and to express how important you are for us. Yours Faithfully, Juan Carlos Valencia General... More 

Mexico City, Mexico
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 20, 2015

Colleagues and me went there for a business meeting, it is a very nice place, the service was ok, food ok and well cleaned, well maintained, wifi not so good, the only issue while I was there you could see a lot of security people around you, I am not sure if a very important person was there or what... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company. We will wait for you during your next trip to Bogota Yours sincerely, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana More 

Savannah, Georgia
2 reviews
2 of 5 stars Reviewed February 19, 2015

Very disappointed with the service here. Our room was only cleaned about half the nights we were there. When someone did come, it was very late in the afternoon when we had already returned. It became very difficult to even get fresh towels. After bringing this up to management, they would not even give us the courtesy of a call... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We appreciate and value your feedback and comments, these allow us to improve in order to provide the best service which has characterized us. We apologize for what happened during your stay, we will take the relevant corrections to avoid this situation happen again. We hope an opportunity to have you back in your next visit to Bogotá.... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2015

The staff was friendly and attentive but most of all very polite. The food was average. Particular liked the local cuisine which I got to taste on the last day of my stay. Generally well located although a about 45 minutes, depending on traffic, from some of the main attractions of the city. The room was pretty spacious and comfortable.... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company. We will wait for you during your next trip to Bogota Regards, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana More 

MInneapolis
Top Contributor
95 reviews 95 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 1, 2015

This is a great hotel to stay in Bogota, about 30 minutes from the airport (with no traffic), on the north part of the city. This is a good location, with a big mall just on the next corner as well as many convenience stores. The neighborhood is clean, safe and very green, with high standard residential buildings and houses.... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review
Google Translation

Apreciado Paulo, Reciba un cordial saludo de parte de nuestro equipo de trabajo y de la Gerencia, agradecemos y valoramos... More 

Top Contributor
155 reviews 155 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 29, 2015

It's a nice hotel, good location. When you stay there, make sure you don't have a room facing the main road, otherwise it will be very loud, the whole night. The staff is very friendly and helpful. The breakfast buffet is very nice. They also have a Café in the hotel. The gym is rather small, but it's ok, you... More 

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Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We will like to thank you for giving us your opinion and comments, it makes us better each time, and grow as a company. It will be a pleasure having you back during your next trip to Bogota. Regards, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

I stayed for afew days in a double room on my own... huge room. Great view and awesome amenities. I came in late on night, kind of a last minute trip. And i was hit with altitude sickness in the taxi from the airport to the hotel. The hotel staff mate sure I got to my room and even called... More 

Was this review helpful? Yes 1
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

ppreciated Guest, We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company. We will wait for you during your next trip to Bogota Regards, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana More 

Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2015

a very nice and unusual hotel. the staff is helpful and always on attention. the rooms are a bit older but you got everything you need. i had a little problem with my shower once, but the housekeeping handled it swift and sure! cloging can happen everywhere. be sure to try the Texas Burger from roomservice.

Was this review helpful? Yes
Hoteles_Estelar, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Martin, We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company, We will wait for you during your next trip to Bogota Regards, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana More 

Miami Beach, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2014

This was the second time I've had the opportunity to stay at La Fontana. The first time was an impeccable experience and the second time was completely on point. The staff is extremely attentive and always looking to WOW you from the check-in to the check-out. The the food was delicious from breakfast to lunch. The hotel itself stands strong... More 

Was this review helpful? Yes
Hoteles E, General Manager at Hotel Estelar La Fontana, responded to this review

Appreciated Guest, We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company, We will wait for you during your next trip to Bogota Regards, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana More 

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