Stayed 3/2 to 3/4. Check in normal but Room #317 just ok nothing charming. Almost drank a mini bar water before noticing it was $17,000 COP WT-F. 9 bucks for water in S. America. Nearby shop had EXACT same agua for 6X less 3100 full retail. Comp Breakfast OK no omelette bar or egg cook. Sausage / salsicha was no...
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Dear guest:
Best regards to all staff of the Hotel Dann Carlton Bogota.
Thanks for choosing us to stay and let us know your comments about the service received. We apologize for any inconvenience caused during your last stay with us. We have reported the case to our different Managers who will take the necessary steps to correct the faults,...
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We stayed there for overnight so as to catch an early flight the following morning and we were swiftly taken to our room. I had specifically ordered one of the the upper floors during my booking arrangements (booking.com) and was delighted to see that it was indeed honoured.
They also didn't let me down on transport to the airport. Very...
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I have stayed in much better hotels in Bogota for the same rate --a number of them located on the avenue that connects El Dorado airport with the city- The hotel is about 40 minutes from the airport --on a rare but possible good traffic day. There is no hotel shuttle from the airport so before you travel make sure...
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Dear Guest:
Thanks for choosing us to stay and let us know your comments about the service received.
We regret the inconvenience during your last stay, we have reported the case to the managers of each process involved, which are taking appropriate actions to correct all the faults, and avoid repeat similar situations in future.
We hope that what happened...
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Nice hotel, worth to be booked when in offer. Clean, pretty good restaurant inside, good free wi-fi internet connection accessible also from the desktops on the lobby but, but... pretty far away from downtown. Unfortunately saturday night is open a disco and if you have the room on the back of the hotel, well... easier to dance in the room...
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It is an honor for the hotel have guests like you. When we know your comments about the drawbacks in your room, inmediatly we made tracks and monitores to avoid a recurrence of a similar failure in the future, to improve our quality of service.
We reiterate our interest in being your hosts in Bogota to assist with future visits.
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I have to travel extensively around the world for my job and this is one of the hotels where I feel more comfortable and it is just for their hospitality. I think that for what the hotel offers the value you pay is very low. they have several meeting rooms, the restaurant where food is really good and a nice...
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Dear Guest...
Pleased to assist you, the team of the Hotel Dann Carlton Bogota appreciates your comments.
It is an honor for the Hotel have guests as you, because your nice comments are very important to us because these encourages us to continue improving day by day for being excellent.
We hope the Dann Carlton Bogota Hotel continues being your...
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The service at this hotel is seriously bad. It seems that the employees have no training in hospitality management. I've been to 32 countries and countless hotels. This is the only hotel that has oppressive restrictions and rules. They do not allow any visitors period in the hotel after 6pm. So, if you're meeting friends, which I was, they cannot...
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Dear Customer,
We regret the inconvenience for the attention of our staff, which already were trained in customer service and attention.
In terms of visits, our politics are very clear, because our priority is the security of our guests. Which does not allow the entry of visitors from 7:00 pm to 7:00 am in the rooms, but guests have the...
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Overall it is a good hotel, but if you look in detail you can notice some spots that need maintenance. And also, the breakfast is really basic for this kind of hotel.
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Dear Guest,
Good afternoon, On behalf of all the team of the Hotel Dann Carlton Bogota.
We welcome your comments and expect to serve once again to ensure quality service and continuous product renewal
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Stayed here 3 nights during a 2 day training. It isn't a bad hotel of which I would say "do not stay here", it's just that bit below average to say "you can probably do better". It is more a conference facility with hotelrooms, than hotel with conference facilities, I you catch my drift..
Reception staff were very process oriented,...
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Best regards and thanks for your valuable comments, which will be considered for our continuous improvement. We will continue to work on your next visit to the hotel and our services consistent to your expectations ....
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Despite some of the previous reviews a colleague and I stayed for one night at the Dann Carlton, Bogotá. There was some confusion at check-in which was entirely our fault and the desk staff was courteous and professional making the changes required. The room was clean, quiet and comfortable. We did not eat in the hotel or use the bar....
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Dear Guest,
Good afternoon, On behalf of all the team of the Hotel Dann Carlton Bogota.
We welcome your comments and expect to serve once again to ensure quality service and continuous product renewal.
More
Rating is really 2.5 stars
Check-in Process – Arrive at 11:15 which granted, is ahead of the official check in time of 3 pm. Tatiana (front desk) gives me a room key, but tells me room will take 1 hour to get ready. While this is a bit disappointing after a long morning of travel, I certainly understand. Take a...
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