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Sheraton Bogota Hotel

#62 of 254 Hotels in Bogota
Certificate of Excellence
Calle 25 B 69 C-80, Bogota, Colombia
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Sheraton Bogota Hotel
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473 Reviews from our TripAdvisor Community

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West Midlands
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for 5 nights. I normally stay at the Holiday Inn next door but decided to try this for a change. I took a Club room on the 10th floor. Nice, clean but a little dated. The internet was quick and free, no complaints here. All the staff were really friendly and very helpful and deserve mention. First... More 

Helpful?
Thank Rich_Sue_UK
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

Long-stay for a month. This is an OK hotel, with a decent breakfast, a very good location considering it is near the airport and most staff are friendly. Pool and gym amenities are good. Rooms are clean with all the basic perks.

Helpful?
Thank Luis H
Queretaro, Mexico
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 3, 2015

This hotel has a great location, very comfortable rooms, a nice restaurant and the staff are extremely helpful. Unfortunately all of that is irrelevant if you are going on a business trip and need to access the Internet to perform your activities. I stayed in this hotel and every night I was expecting to do a little email but the... More 

Helpful?
Thank Fernando M
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Mr. Fernando M. Warm greeting from the Sheraton Bogota Hotel. Your feedback is very important for us. We would like to thank you for the great comments regarding to the rooms, restaurant and service provided by the staff. On the other hand, I would like to apologize for the inconvenience you had due to the internet connection, we are... More 

Buenos Aires, Argentina
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 14, 2015 via mobile

MIGUEL at front desk simply wasn't able to manage a platinum (gold for life) customer. Check in took for ever. Lied to me telling me he was giving me an upgrade when actually he was giving me plain room with no amenities at all. He didn't know what was keyless registration either.

Helpful?
Thank alejandro c
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Mr. Alejandro C: Warm greeting from Sheraton Bogotá. It is always our goal to provide a pleased and warm stay to our guest. I regret that you had not perceived it like this. I would like to offer our most sincere apologize for the inconveniences that you had. Unfortunately, during your stay the Hotel has a high occupancy which... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 13, 2015 via mobile

I am mixed in this hotel. Had two totally different experiences within the same week. Stayed at this on a Monday in a lower floor "regular" room and stayed a Friday night in an executive room. Spend the extra for the executive floors. Well worth the extra $. For dinner, walk over to the Pimento at the Marriott. Crazy good.

Helpful?
Thank cgmitch123
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Guest Warm greeting from Sheraton Bogota. I am glad to hear the executive floor fulfill your expectation and the location of the Hotel have contributed to make more comfortable the visit to the city. Looking forward to your next stay. Best regards, Dario Gonzalez General Manager More 

Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed November 8, 2015 via mobile

All well went as we do expect from a Sheraton. People very friendly service AAA and nice sushi bar where food was excellent. Just a little negstive note on the airplaines noise that sometime hurts. But for a night stop over does not really matters much.

Helpful?
Thank Franco T
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Mr. Fanco T Receive a warm greeting from Sheraton Bogota Hotel. I would like to thank you for the great score awarded to our property. We are glad to know the customer service provided meet your expectations, which it is always our main goal. We hope to have the opportunity to serving you in coming visits to the city... More 

Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 26, 2015

This was probably the best customer service I have ever received at any hotel! The staff is very friendly, helpful and willing to accommodate you. They pay attention to detail, and have mastered providing excellent service. The concierge, Leydy, was an absolute pleasure to work with, and was very helpful. The rooms are clean and are a nice size. The... More 

Helpful?
Thank Kphi
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Guest : Greetings from Sheraton Bogota. Thank you for the great review about our property and its location. I am glad to hear the customer service offer by our associates exceed your expectations and the transport contributes to make more comfortable the visit to the city. I have shared your congratulations with the team in special with the concierges,... More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 22, 2015

I am right now reporting from the Sheraton Bogota and I must say I am not impressed at all. It must be one of the worst hotels in South America. I only wish I had known better and would have booked the W Anyway, I had booked a Junior Suite for 2 nights and was given a dark, depressing suite... More 

Helpful?
1 Thank THIERRY A
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Mr. Thierry: I would like to offer our sincere apologies for the inconvenience caused during your stay. As you have mentioned in your post, we are currently undergoing rennovation work on the outside façade of the hotel which is temporarily affecting the view from some of our rooms. As you were not satisifed with your first room, we immediately... More 

Boston, Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 20, 2015

This rating is based on a number of visits to this facility, which over the years has started to look and feel more and more worn and unfriendly. I am an SPG Platinum member and due to my work am a high frequency traveler across South America and Europe. On the whole, Sheraton and related SPG properties are excellent and... More 

Helpful?
Thank DutchBostonTraveller
Bangkok, Thailand
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 14, 2015 via mobile

Good sized rooms well appointed, nice staff who do there best to be helpful. Restaurant is good and food of a good standard. Well worth the stay if on business but not really a family hotel. Several good restaurants in close proximity but the main benefit of the hotel is its closeness to the airport.

Helpful?
Thank KennnethBKK
DARIO G, Gerente at Sheraton Bogota Hotel, responded to this review

Dear Mr. Kennneth B Warm greeting from Sheraton Bogota. Thank you for the great review about our property, and the local area. It is very important for us to know that the room conditions and the quality of the food at the restaurants fulfilled your expectation. We are glad to hear the staff helps to make you stay warm and... More 

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