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NH Collection Bogota Hacienda Royal

#8 of 245 Hotels in Bogota
Certificate of Excellence
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Calle 114 No 6 - 02, Bogota, Colombia
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NH Collection Bogota Hacienda Royal
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166 Reviews from our TripAdvisor Community

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Traveler rating
    111
    38
    11
    3
    3
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21
22
11
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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  • All months
    (166)
  • Mar-May only
    (42)
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    (39)
  • Dec-Feb only
    (25)
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Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The Staff of the Hacienda Royal are very kind. I have stayed here multiple times and they always treat myself and my colleagues great. The hotel is clean and quiet with very comfortable rooms. Again the folks how work here make it special.

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Good afternoon. Thank you so much for your comments. These make us happy and encourage us to keep on working in order to make our guest’s stay, an extraordinary experience. We are glad you enjoy your stays with us in NH Collection Royal Hacienda. Hope to have you back soon! Sincerely, Laura Londoño Guest Service More 

Hollywood, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Friendly and helpful staff allways giving the extra mile to accommodate all your needs. Hotel is located in a very high end area of bogota close to restaurants shopping malls and financial institutions. Very safe area you can walk to usaquen main square with no worries.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thank you so much for leaving this comment about your saty with us at NH Collection Royal Hacienda. It is great knowing you enjoy our location, surroundings, but most of all it is great knowing you enjoy our service. Hopefully you can be back soon to Bogotá. It would be a pleasure having you back as our guest... More 

Eclectic, Alabama
Level Contributor
3 reviews
5 of 5 stars Reviewed July 13, 2015

The customer service was above and beyond in so many ways, from check in to check out. I felt extra safe with the presence of a security guard at the front door, around the clock. While it's always fun to venture out for local food, the dishes I sampled in the restaurant were outstanding! The rooms were spacious and beautiful.... More 

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Ms. Beth J, Thank you for taking some minutes and leaving us your comments about how you found your stay at NH Collection Royal Hacienda. It is a pleasure to know that you found or service beyond and above. This comment encourages us to keep on working hard and make our guests feel comfortable, happy and make you have... More 

Bogota, Colombia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 7, 2015

Definitely the best hotel in Bogota. I have stayed here several times and the service never ceases to amaze me, each time the attention to detail has gone up a notch and the friendliness and positive attitude of the entire staff is a pleasure to behold, furthermore it would appear that a working knowledge if not fluency in English is... More 

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Chris G, Thank you so much for taking some minutes to leave a message about your stay in NH Collection Royal Hacienda. All these words encourage us to keep working hard in order to make our guests stays an extraordinary experience. We are very happy knowing you had an amazing and peaceful stay and that you also enjoyed our... More 

Dunsborough, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 5, 2015

I've stayed at the Hacienda a few times and this visit was longer than normal but that just meant the staff were calling me by my name by the time I left. The rooms are spacious and clean, the staff and courteous and helpful and the location is very good apart from the Zumba classes held downstairs at the shopping... More 

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thank you for let us know how you find your stay at our hotel. Our guest’s comments help as make the necessary adjustments on what you think is not so good, and keep improving those on which you think we are good. Now that we are part of the international chain NH Hotel Group, we are improving our... More 

Houston, Texas, United States
1 review
5 of 5 stars Reviewed July 4, 2015

Fab, Fab hotel. Loved it, loved it. Staff was terrific, breakfast was one of the best I've EVER had & every need was answered. Hotel is connected to an indoor shopping mall. Super mani/pedi. Children's park across the street. Would totally stay here again.

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Mr. Mike B. Thank you so much for letting us know about your experience at the new NH collection Royal Hacienda. We are very happy you enjoyed your stay! It will be a pleasure having you back as our guest. Hope to see you soon. We will be pleased to help you with anything you could need. Thanks again... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 26, 2015

I have taken 10-12 trips to Bogota for business from January thru June of 2015, and during each trip I have stayed at this hotel. Each stay has been consistently enjoyable and complaint-free. The rooms are clean, comfortable, and well equipped for both business and leisure stays. The beds are comfortable, pillows are large, and the lighting is plentiful. Every... More 

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Ms. IntlFlightAttendant Thank you so much for taking the time to leave this message about your previous stays in our Hotel NH Collection Royal Hacienda. We are so glad you have been enjoying our services and facilities. Now that we are part of NH Collection, we are improving standards and services, but our staff will remain the same. We... More 

Medellin, Colombia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 6, 2015

The location of this hotel is unbeatable it is aside with one of the best malls in Bogota. It is near (walking distance) from Usaquen with it's myriad of bars and restaurants. The hotel itself is nice with a very friendly and polite staff. The room is really comfortable and the sleep quality is very good.

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thank you for leaving your comments about your last stay in our new NH Collection Royal Hacienda. It is a pleasure knowing you enjoyed your time with us. We are a very lucky hotel, besides the excellent location, day by day we work hard as a team to offer our guests a friendly and personal service. We want... More 

Boston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2015

This hotel is wonderful. The rooms are quite comfortable. My room had a very inviting sofa which is nice since you don't always have to lay on the bed. The breakfast has nice variety and they have a great happy hour! It's location is convenient with many restaurants and bars nearby. There are also easy transportation connections. What really sets... More 

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, It is a pleasure to receive such comments. We are happy to hear that you enjoyed your stay at Hacienda. Thanks for taking a few minutes to write about your experience. These comments encourage us to continue working for our guests to have an extraordinary experience. We hope to have you back with us soon. This is your... More 

Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 16, 2015

great location near restaurant, high end, clubs and lounges. parke 93 and Zona T...excellent location to explore city and romantic moments, rooms modern and excellent for inviting guests to your room...

Was this review helpful? Yes 1
Laura L, Director de Relaciones Públicas at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thanks for taking a few minutes of your time and write about your stay in Hacienda Royal. We are glad you had a pleasant and enjoyable time with us. We are privileged to have a nice location which is great for our guests, thanks to the great variety of restaurants, bars and the shopping mall Hacienda Santa Barbara... More 

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