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NH Collection Bogota Hacienda Royal

#12 of 244 Hotels in Bogota
Certificate of Excellence
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Calle 114 No 6 - 02, Bogota, Colombia
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NH Collection Bogota Hacienda Royal
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161 Reviews from our TripAdvisor Community

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Traveler rating
    105
    38
    11
    3
    4
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21
22
10
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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  • All months
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Hollywood, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Friendly and helpful staff allways giving the extra mile to accommodate all your needs. Hotel is located in a very high end area of bogota close to restaurants shopping malls and financial institutions. Very safe area you can walk to usaquen main square with no worries.

Review collected in partnership with NH Hotels

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Eclectic, Alabama
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

The customer service was above and beyond in so many ways, from check in to check out. I felt extra safe with the presence of a security guard at the front door, around the clock. While it's always fun to venture out for local food, the dishes I sampled in the restaurant were outstanding! The rooms were spacious and beautiful.... More 

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Ms. Beth J, Thank you for taking some minutes and leaving us your comments about how you found your stay at NH Collection Royal Hacienda. It is a pleasure to know that you found or service beyond and above. This comment encourages us to keep on working hard and make our guests feel comfortable, happy and make you have... More 

Bogota, Colombia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Definitely the best hotel in Bogota. I have stayed here several times and the service never ceases to amaze me, each time the attention to detail has gone up a notch and the friendliness and positive attitude of the entire staff is a pleasure to behold, furthermore it would appear that a working knowledge if not fluency in English is... More 

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Chris G, Thank you so much for taking some minutes to leave a message about your stay in NH Collection Royal Hacienda. All these words encourage us to keep working hard in order to make our guests stays an extraordinary experience. We are very happy knowing you had an amazing and peaceful stay and that you also enjoyed our... More 

Dunsborough, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed at the Hacienda a few times and this visit was longer than normal but that just meant the staff were calling me by my name by the time I left. The rooms are spacious and clean, the staff and courteous and helpful and the location is very good apart from the Zumba classes held downstairs at the shopping... More 

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thank you for let us know how you find your stay at our hotel. Our guest’s comments help as make the necessary adjustments on what you think is not so good, and keep improving those on which you think we are good. Now that we are part of the international chain NH Hotel Group, we are improving our... More 

Houston, Texas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Fab, Fab hotel. Loved it, loved it. Staff was terrific, breakfast was one of the best I've EVER had & every need was answered. Hotel is connected to an indoor shopping mall. Super mani/pedi. Children's park across the street. Would totally stay here again.

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Mr. Mike B. Thank you so much for letting us know about your experience at the new NH collection Royal Hacienda. We are very happy you enjoyed your stay! It will be a pleasure having you back as our guest. Hope to see you soon. We will be pleased to help you with anything you could need. Thanks again... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 26, 2015

I have taken 10-12 trips to Bogota for business from January thru June of 2015, and during each trip I have stayed at this hotel. Each stay has been consistently enjoyable and complaint-free. The rooms are clean, comfortable, and well equipped for both business and leisure stays. The beds are comfortable, pillows are large, and the lighting is plentiful. Every... More 

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Ms. IntlFlightAttendant Thank you so much for taking the time to leave this message about your previous stays in our Hotel NH Collection Royal Hacienda. We are so glad you have been enjoying our services and facilities. Now that we are part of NH Collection, we are improving standards and services, but our staff will remain the same. We... More 

Medellin, Colombia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 6, 2015

The location of this hotel is unbeatable it is aside with one of the best malls in Bogota. It is near (walking distance) from Usaquen with it's myriad of bars and restaurants. The hotel itself is nice with a very friendly and polite staff. The room is really comfortable and the sleep quality is very good.

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thank you for leaving your comments about your last stay in our new NH Collection Royal Hacienda. It is a pleasure knowing you enjoyed your time with us. We are a very lucky hotel, besides the excellent location, day by day we work hard as a team to offer our guests a friendly and personal service. We want... More 

Boston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2015

This hotel is wonderful. The rooms are quite comfortable. My room had a very inviting sofa which is nice since you don't always have to lay on the bed. The breakfast has nice variety and they have a great happy hour! It's location is convenient with many restaurants and bars nearby. There are also easy transportation connections. What really sets... More 

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Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, It is a pleasure to receive such comments. We are happy to hear that you enjoyed your stay at Hacienda. Thanks for taking a few minutes to write about your experience. These comments encourage us to continue working for our guests to have an extraordinary experience. We hope to have you back with us soon. This is your... More 

Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 16, 2015

great location near restaurant, high end, clubs and lounges. parke 93 and Zona T...excellent location to explore city and romantic moments, rooms modern and excellent for inviting guests to your room...

Was this review helpful? Yes 1
Laura L, Director de Relaciones Públicas at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thanks for taking a few minutes of your time and write about your stay in Hacienda Royal. We are glad you had a pleasant and enjoyable time with us. We are privileged to have a nice location which is great for our guests, thanks to the great variety of restaurants, bars and the shopping mall Hacienda Santa Barbara... More 

Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 12, 2015

If your first time to Colombia, this hotel is a great starting point to stay. Location is one of the best, connected to a small mall, wth nice shops, great bars and nice walks (its quite safe) just outside where you can often find street stalls. The hotel itself, rooms, staff, breakfast are just great. This hotel you cant go... More 

Was this review helpful? Yes
Laura L, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review

Dear Guest, Thank you for taking a few minutes to leave these comments about your stay in Hacienda Royal. We are very glad you had an extraordinary experience with us. Our hotel has a great location and day by day we keep working to make our guests feel the extraordinary. Sincerely, Laura Londoño Guest Service Manager More 

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