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All 231 Bogota hotels

Hotel Hacienda Royal

3.5 of 5 Hotel   |   Calle 114 No 6 - 02, Bogota, Colombia
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Ranked #33 of 231 Hotels in Bogota
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
ArubianAruba Oranjestad, Aruba
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102 reviews from our community

Traveler rating
    60
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    8
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    4
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17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oranjestad, Aruba
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We choose this hotel mostly for the location. But you can't beat the service, politeness, safety,breakfast buffet and of course, the location was better than we expected. It's adjacent to a mall that has about EVERYTHING. There are a lot of good restaurants in the neighbourhood. The staff in the restaurant is very very nice. The rooms are very clean,... More

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for taking your time and sharing your experience here on Trip Advisor. I was delighted to read that you truly enjoyed your recent stay at the Hotel Hacienda Royal especially its prime location in the northern Bogota area ( Usaquen) and all the attractions that it has to offer. I was also pleased to read that... More

Austin, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel to Bogota frequently and have stayed at the BH El Retiro, Hilton, and El Porton. This was definitely the nicest of the hotels. Too bad they don't have a loyalty program. The hotel is near Usaquen so depending on where your business location is it might not be the best location

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest Firstly I would like to thank you for choosing the Hacienda Royal for your stay in Bogota and for sharing your amazing experience with us. I was delighted to read that you truly enjoy your stay. We always strive to make our guests experience special and memorable and I am very happy to read that all your expectations... More

nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

For good stayand excellent service,good and lots of food,These guys got my luggage that got lost in Panama when i connected to Bogota--Colombia and offered to give me alternative supplies before i got my suit case. They made me keep my time to all appointments.Called me when the Taxi Driver arrived.Treated me with love and respect. KUDOS HACIENDA AND YOUR... More

Was this review helpful? Yes 1
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; I clearly remember you and let me tell you that your kind words will be forwarded to all our staff. In Hacienda we are committed to make you feel at home away from home. I hope your travel plans will bring you back so we can offer you our very best service once again. Sincerely; Ricardo Gutierrez Guest... More

Guadalajara
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent service, everybody treats you like a special guest. Employees care about you and strive to serve the best way possible. Calm and quite area, at walk distance to Usaquen, a nice little village fine dinning and street arteseans fair on sundays. Safe and cozy.

Was this review helpful? Yes 1
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you very much for your kind words. We do treat you special because you are special. We are glad you liked our exceptional location that makes us unique. We count on having you back if your future plans bring you back on business or pleasure. Ricardo Gutierrez Guest service Manager More

Texas
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 23, 2014

The staff are extremely friendly and helpful and the rooms are very large, clean and comfortable. Located in a very nice neighborhood in the Usaquen area, it has great shopping and restaurants just a short walk from the hotel. I have stayed at a different hotel each time I have come to Bogota in the past, but this will be... More

Was this review helpful? Yes 2
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you very much for your nice works that only make us keep doing what we love most, to make our loyal guest feel at home. Our nice location and friendly staff are usually highlighted by our visitors. We hope to have you back in a near future. Sincerely; Ricardo Gutierrez Guest service Manager More

Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 22, 2014

It is a small hotel with personal, friendly service. Just close enough to the business district, but even closer to an excellent variety of restaurants, bars, and shopping. View from the east-facing rooms is breathtaking.

Was this review helpful? Yes 1
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; It´s our pleasure to see that you enjoyed our great location and friendly service. Please let us know when your travel plans brings you back to Bogotá on pleasure or business so we can take care of you as our loyal guest. Sincerely; Ricardo Gutierrez Guest Service Manager More

Fort Lauderdale, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

Amazing hotel...very friendly staff...professional clean, very comfortable beds....a little cold in certain times of the years because of the mountains elevation but they even have small space heaters they will graciously bring to your room if you ask. Ironing boards in the room. nice big shower.....Excellent buffet breakfast 6am-10am in the morning. Location is perfect...in the north end of the... More

Was this review helpful? Yes 2
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you so much for your very nice reply after your stay in our Hacienda. We are happy to hear that you enjoyed your stay with us and that we could in exceed all your expectations, especially regarding our service. Pedro and Ana will be very honor receive your nice comments. Please visit us soon again, we would... More

Leuven, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

I stayed in this hotel for business purposes for almost 3 weeks. Here's my opinion. Staff/Service: Very friendly, always smiling, saying hello and willing to help for 'problems'. Their English is as good as their Spanish. I really like people who seem to enjoy what they're doing! Room: I have to say that the walls are a bit thin indeed,... More

Was this review helpful? Yes 2
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; In deed all our personnel are selected to offer their very best and ensuring they do enjoy the job they performed. Actually is not a hard work to do what you really love doing. Hacienda is proud to offer a service performed with passion. Best Regards; Ricardo Gutierrez Guest Service Manager. More

Georgetown, Guyana
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 9, 2014

My family and I stayed at this fabulous hotel for one week in April 2014. The service is superb and the hotel is centrally located. It was wonderful and we truly enjoyed our week. The hotel is located in Usaquen and there are are great restaurants within a short walking distance. There is a park directly across the street and... More

Was this review helpful? Yes 1
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank your for your comments about your recent stay at our Hotel Hacienda Royal. We are glad to hear that you enjoyed your stay with us.In our buffte breakfast you always will find fresh fruit, assorted breads and pastry , egggs of your choice and 100% Colombian coffee. As you say, our location is on of the best... More

Mexico City, Mexico
Top Contributor
193 reviews 193 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed June 2, 2014

Starting with the positive, the service is excellent, the staff is friendly and always willing to help. Also the location is really good, your can walk around the USaquen (colonial part of the city with restaurants)-. The room is spacious. Walls are really thin so you can hear everything that is happening in the other room. The breakfast is a... More

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you for taking the time to share your comments. We really appreciate all the feedback we receive from valuable guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincere apologies if you didn’t get the internet you expected and for not having more options... More

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Additional Information about Hotel Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Hacienda Royal 3.5*
Number of rooms: 82
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Also Known As:
Hacienda Royal Bogota

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