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Hotel Hacienda Royal

#24 of 240 Hotels in Bogota
Certificate of Excellence
Calle 114 No 6 - 02, Bogota, Colombia
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Hotel Hacienda Royal
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Hotel Hacienda Royal
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129 reviews from our community

Traveler rating
    78
    35
    9
    3
    4
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83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Columbia, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I loved everything about this hotel. The service was great; the food was good; the surrounding neighborhood was safe and quiet; my room was spacious and clean; the staff spoke English very well; their taxi service was much appreciated; and they were attached to a mall with multiple banks and money change stations. Overall, although small and a little outside... More 

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Vancouver, BC
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has it all: Service (with a capital "S"), spacious, clean rooms and a great location. Being a single, primarily English speaking, woman there's certain aspects that make or break a hotel. Hacienda Royal has covered all the bases. Every staff member I've encountered has smiled & greeted me and for the first time ever, I received a thank... More 

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Las Vegas, Nevada
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel is wonderful: the friendly and helpful staff (who were kind enough to speak English to me), the food, the spacious and well-appointed rooms, the location, and the decor. I would stay here again in a heartbeat.

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed January 25, 2015

I have stayed at the Hacienda Royal on business numerous times over the past couple months and always leave with a desire to return! The staff is helpful, courteous, patient, and genuinely kind. From the front desk staff and management (Juan David, Javiar, Julian) to the bar/restaurant staff (Anita,Juan,Bryan) service is outstanding. A majority of the staff speaks English (and... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you for sharing your nice experience with millions of Tripadvisor users. Our convenient location is appreciated by our guests because they are able to have shopping areas, nice dinner places, banks and business offices walking distance from where we are located. Please come back and let us offer you once again the outstanding service our employees have... More 

Park City, Utah
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2015

Very nice, quiet rooms. But what really sets this hotel apart is the incredibly helpful staff. From the desk clerks to the doormen to the bartenders, every staff member at the Hacienda Royal were exceptionally helpful and courteous. The hotel is locaed in a super quiet residential neighborhood which is just two blocks from many great bars and restaurants.

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you so much for your kind words. Indeed we are proud of the level of service our trained personnel offers to our valuable guests. We hope your travel plans will bring you back to Bogota where we would be glad to offer you once again outstanding service. Sincerely; Ricardo Gutierrez Guest Service Manager More 

New York City, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 13, 2014

In the last 2 months I have stayed in the Hacienda Royal 8 times, traveling to Bogota for business. The staff has consistently offered superior service and been very helpful with my specific requests. The breakfast buffet is always delicious and plentiful. Happy Hour, 5 to 7 pm, provides 2 free drinks for all guests, no strings attached. The attached... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear guest, We like to thank you for your nice review and for your stay at Hacienda Royal. It’s great to hear that you liked the hotel and the friendly staff. All our guests are special but we really take special attention to our crew members because we understand their needs and we are committed to solve and situation they... More 

Brasilia, DF
1 review
5 of 5 stars Reviewed December 13, 2014

I was called by the guy at thre reception who told me' dear Mr X, when can we deliver the gym gears you let with us the 23rd March (9 months ago!...)? ..I not even remembered it...and this was my second time in the hotel. Congrats to them for the service. I never contribute in tripadvisor but this time it... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear guest, It is always a pleasure to have feedback from our guests. I clearly remember you. All the employees of Hacienda are glad to know that our service overcame your expectations. We would like to thank you for your good comments and we hope to see you soon. Kind regards, Ricardo Gutierrez Guest Service Manager More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

I spent three nights in this hotel and I was extremely impressed. The staff were wonderful and could not do enough for you. Sylvia in particular made my stay comfortable and easy. She was always smiling and willing to oblige me on those little things I. Needed advice on. The room was spotless and showed the overall dedication to cleanliness... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear guest, It is always a pleasure to have feedback from our guests. We are pleased to know that you have enjoyed your stay and you have also appreciated the friendliness of your staff. We know that team work is the best way to achieve our goal which is to improve our customer service to satisfy our guests. We would... More 

Atlanta, Georgia
Top Contributor
113 reviews 113 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

This is a clean, comfortable modern hotel in a great location next to the Santa Barbara mall complex, but what makes it great is the warm staff. Amenities are nice, rooms are very large. On Sundays and holidays there is also a wonderful street market with local crafts and arts just outside and next to the mall. The hotel front... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest I am delighted to read how much you enjoyed your stay with us at HACIENDA ROYAL. I am happy to learn that our facilities and service exceed your expectations. Once again, thank you for recommending our hotel. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely, Ricardo Gutierrez Guest Service... More 

Munich
Top Contributor
111 reviews 111 reviews
100 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed November 16, 2014

My second stay at this hotel. My first stay was in a clean room. This time I stayed in a suite which was (severely) not clean. This may happen - but after I reported to the staff at the reception, their handling of this issue was a desaster. They even asked me to fill out and sign(!) a complaint form... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for letting us knows where we have to improve to offer an outstanding service. I’m really concern to see your room was not as clean as our standards demand. I’m going to ask you to please contact me via email so I can determine which room and which date you experience this inconvenience. On the other... More 

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