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Hotel Hacienda Royal

3.5 of 5 Calle 114 No 6 - 02, Bogota, Colombia
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Certificate of Excellence 2014
Hotel Hacienda Royal
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Hotel Hacienda Royal
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125 reviews from our community

Traveler rating
    74
    35
    9
    3
    4
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17
13
7
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (125)
  • Mar-May only
    (25)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (25)
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed January 25, 2015

I have stayed at the Hacienda Royal on business numerous times over the past couple months and always leave with a desire to return! The staff is helpful, courteous, patient, and genuinely kind. From the front desk staff and management (Juan David, Javiar, Julian) to the bar/restaurant staff (Anita,Juan,Bryan) service is outstanding. A majority of the staff speaks English (and... More 

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Park City, Utah
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2015

Very nice, quiet rooms. But what really sets this hotel apart is the incredibly helpful staff. From the desk clerks to the doormen to the bartenders, every staff member at the Hacienda Royal were exceptionally helpful and courteous. The hotel is locaed in a super quiet residential neighborhood which is just two blocks from many great bars and restaurants.

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New York City, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 13, 2014

In the last 2 months I have stayed in the Hacienda Royal 8 times, traveling to Bogota for business. The staff has consistently offered superior service and been very helpful with my specific requests. The breakfast buffet is always delicious and plentiful. Happy Hour, 5 to 7 pm, provides 2 free drinks for all guests, no strings attached. The attached... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear guest, We like to thank you for your nice review and for your stay at Hacienda Royal. It’s great to hear that you liked the hotel and the friendly staff. All our guests are special but we really take special attention to our crew members because we understand their needs and we are committed to solve and situation they... More 

Brasilia, DF
1 review
5 of 5 stars Reviewed December 13, 2014

I was called by the guy at thre reception who told me' dear Mr X, when can we deliver the gym gears you let with us the 23rd March (9 months ago!...)? ..I not even remembered it...and this was my second time in the hotel. Congrats to them for the service. I never contribute in tripadvisor but this time it... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear guest, It is always a pleasure to have feedback from our guests. I clearly remember you. All the employees of Hacienda are glad to know that our service overcame your expectations. We would like to thank you for your good comments and we hope to see you soon. Kind regards, Ricardo Gutierrez Guest Service Manager More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

I spent three nights in this hotel and I was extremely impressed. The staff were wonderful and could not do enough for you. Sylvia in particular made my stay comfortable and easy. She was always smiling and willing to oblige me on those little things I. Needed advice on. The room was spotless and showed the overall dedication to cleanliness... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear guest, It is always a pleasure to have feedback from our guests. We are pleased to know that you have enjoyed your stay and you have also appreciated the friendliness of your staff. We know that team work is the best way to achieve our goal which is to improve our customer service to satisfy our guests. We would... More 

Atlanta, Georgia
Top Contributor
111 reviews 111 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

This is a clean, comfortable modern hotel in a great location next to the Santa Barbara mall complex, but what makes it great is the warm staff. Amenities are nice, rooms are very large. On Sundays and holidays there is also a wonderful street market with local crafts and arts just outside and next to the mall. The hotel front... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest I am delighted to read how much you enjoyed your stay with us at HACIENDA ROYAL. I am happy to learn that our facilities and service exceed your expectations. Once again, thank you for recommending our hotel. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely, Ricardo Gutierrez Guest Service... More 

Munich
Top Contributor
109 reviews 109 reviews
98 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed November 16, 2014

My second stay at this hotel. My first stay was in a clean room. This time I stayed in a suite which was (severely) not clean. This may happen - but after I reported to the staff at the reception, their handling of this issue was a desaster. They even asked me to fill out and sign(!) a complaint form... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for letting us knows where we have to improve to offer an outstanding service. I’m really concern to see your room was not as clean as our standards demand. I’m going to ask you to please contact me via email so I can determine which room and which date you experience this inconvenience. On the other... More 

Dalian, Liaoning, China
1 review
4 of 5 stars Reviewed November 11, 2014

The hotel is located in the new area of Bogota, just within the complex of "CC hacienda Santa Barbara" shopping mall (within the blocks of Carrera 7 & 6, Calle 114 & 116). Cross Carrara 7, a lot of modern office buildings, restaurant and Cafe as well as Santa Ana shopping mall, at the top floor, you can find Wok... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, I am delighted to read how much you enjoyed your stay and our location. Once again, thank you for recommending our hotel. I’m glad you enjoyed Tardes Royal where you can have 2 complementary cups of wine, local beer or soft drinks every day during your stay. We certainly look forward to the opportunity to welcoming you back... More 

Florida
Top Contributor
82 reviews 82 reviews
42 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed November 3, 2014

I had the pleasure of staying here for a couple of days last month. The hotel is about 30 minutes from the airport, about $12 to $ 20 depending on traffic etc. Check in was quick and without any issues. The front desk staff, pretty much all of them speak English in case you do not speak Spanish. All interactions... More 

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for your positive comments. Your detail feedback has been very helpfull.Along with all the team, we certainly looking forward to welcoming your return in the very near future. Sincerely, Ricardo Gutierrez Guest Service Manager. More 

Silver Spring, Maryland
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2014

The reviews here are true, this hotel is a great place to stay if work is in the North side of the city. Amazing restaurants in the area like La Mar and 716 just down the block. The rooms are great and the service is amazing. The bar crew during the evening are super friendly! Thank you Anita, Robert and... More 

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I appreciate your comments regarding our rooms, location and service. I would definitly share your nice words with all the employees. We certainly look forward to welcoming you back in the very near future. Sincerely, Ricardo Gutierrez Guest Service Manager. More 

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Additional Information about Hotel Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Hacienda Royal 3.5*
Number of rooms: 82
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Also Known As:
Hacienda Royal Bogota
Hotel Style:
#8 Family Hotel in Bogota
#10 Spa Hotel in Bogota
#24 Business Hotel in Bogota
#49 Romantic Hotel in Bogota

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