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Hotel Hacienda Royal

3.5 of 5 Calle 114 No 6 - 02, Bogota, Colombia
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Certificate of Excellence 2014
Hotel Hacienda Royal
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Hotel Hacienda Royal
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116 reviews from our community

Traveler rating
    67
    33
    9
    3
    4
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17
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5
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
95 reviews 95 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is a clean, comfortable modern hotel in a great location next to the Santa Barbara mall complex, but what makes it great is the warm staff. Amenities are nice, rooms are very large. On Sundays and holidays there is also a wonderful street market with local crafts and arts just outside and next to the mall. The hotel front... More

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Munich
Top Contributor
105 reviews 105 reviews
94 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 1 week ago

My second stay at this hotel. My first stay was in a clean room. This time I stayed in a suite which was (severely) not clean. This may happen - but after I reported to the staff at the reception, their handling of this issue was a desaster. They even asked me to fill out and sign(!) a complaint form... More

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Dalian, Liaoning, China
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in the new area of Bogota, just within the complex of "CC hacienda Santa Barbara" shopping mall (within the blocks of Carrera 7 & 6, Calle 114 & 116). Cross Carrara 7, a lot of modern office buildings, restaurant and Cafe as well as Santa Ana shopping mall, at the top floor, you can find Wok... More

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Florida
Top Contributor
77 reviews 77 reviews
38 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying here for a couple of days last month. The hotel is about 30 minutes from the airport, about $12 to $ 20 depending on traffic etc. Check in was quick and without any issues. The front desk staff, pretty much all of them speak English in case you do not speak Spanish. All interactions... More

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Silver Spring, Maryland
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The reviews here are true, this hotel is a great place to stay if work is in the North side of the city. Amazing restaurants in the area like La Mar and 716 just down the block. The rooms are great and the service is amazing. The bar crew during the evening are super friendly! Thank you Anita, Robert and... More

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Guadalajara
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great experience again. This time i was given the room 404 nice view with sun shining thru the ample window as wake up call. A specialty mango chocolate bar was welcoming me for long week staying. Thx Ricardo for the attention! Pedro and the restaurant team made sure i was feeling at home. Had a great conversation with the account... More

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, We would like to thank you for your recent stay and we are glad to learn that you have enjoyed your stay with us. Your kind words make us proud. I would personally share your message with the rest of the employees. We look forward to welcoming you back in the near future. Best wishes for the forthcoming... More

Weston, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 10, 2014

Hotel Hacienda Royal is very well located beside Hacienda Santa Barbara shopping mall, if you are traveling for business in the north of the city is great, consider the traffic could be very heavy if you have to go to downtown or south headed. Service is very good, great staff always bringing prompt attention. Restaurant and room service food is... More

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Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Your feedback is highly appreciated. Indeed, the heavy traffic in Bogota makes us a good choice cause you can enjoy a peaceful environment blocks away from one of the most important business centers and a good gastronomical area. Thank you once again and we hope to have you back in a near future. Sincerely; Ricardo Gutierrez Guest Service... More

Porto Alegre, RS
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed October 4, 2014

No issues to report during my stay there. Surprised by attenders' sympathy and gifts like drink and free international calls. Good breakfast (very good fruits) and location near to excellent restaurants and shopping mall. Very nice accommodations. I certainly recommend!

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; We are proud that your experience in Hacienda Royal was as good as expected and that we have won your loyalty. Hope to have you with us in a near future. Sincerely; Ricardo Gutierrez Guest Service Manager More

Weston, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

Good location to have a business meeting out of the office, nice environment, located in a good, beautiful and safe neighborhood, good service, delicious food in the in house restaurant, employees are very polite and helpful, I will come back!

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you for choosing Hacienda Royal for your stay and for sharing your good experience with others. As you say, our location, nice restaurant and good service makes us become our guest favorite choice. Sincerely; Ricardo Gutierrez Guest Service Manager More

Oranjestad, Aruba
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 23, 2014

We choose this hotel mostly for the location. But you can't beat the service, politeness, safety,breakfast buffet and of course, the location was better than we expected. It's adjacent to a mall that has about EVERYTHING. There are a lot of good restaurants in the neighbourhood. The staff in the restaurant is very very nice. The rooms are very clean,... More

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for taking your time and sharing your experience here on Trip Advisor. I was delighted to read that you truly enjoyed your recent stay at the Hotel Hacienda Royal especially its prime location in the northern Bogota area ( Usaquen) and all the attractions that it has to offer. I was also pleased to read that... More

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Additional Information about Hotel Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Hacienda Royal 3.5*
Number of rooms: 82
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Also Known As:
Hacienda Royal Bogota

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