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Hotel Hacienda Royal

3.5 of 5 Calle 114 No 6 - 02, Bogota, Colombia
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Certificate of Excellence 2014
Hotel Hacienda Royal
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Hotel Hacienda Royal
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107 reviews from our community

Traveler rating
    62
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    8
    3
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17
11
2
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weston, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel Hacienda Royal is very well located beside Hacienda Santa Barbara shopping mall, if you are traveling for business in the north of the city is great, consider the traffic could be very heavy if you have to go to downtown or south headed. Service is very good, great staff always bringing prompt attention. Restaurant and room service food is... More

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Your feedback is highly appreciated. Indeed, the heavy traffic in Bogota makes us a good choice cause you can enjoy a peaceful environment blocks away from one of the most important business centers and a good gastronomical area. Thank you once again and we hope to have you back in a near future. Sincerely; Ricardo Gutierrez Guest Service... More

Porto Alegre, RS
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

No issues to report during my stay there. Surprised by attenders' sympathy and gifts like drink and free international calls. Good breakfast (very good fruits) and location near to excellent restaurants and shopping mall. Very nice accommodations. I certainly recommend!

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; We are proud that your experience in Hacienda Royal was as good as expected and that we have won your loyalty. Hope to have you with us in a near future. Sincerely; Ricardo Gutierrez Guest Service Manager More

Weston, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location to have a business meeting out of the office, nice environment, located in a good, beautiful and safe neighborhood, good service, delicious food in the in house restaurant, employees are very polite and helpful, I will come back!

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you for choosing Hacienda Royal for your stay and for sharing your good experience with others. As you say, our location, nice restaurant and good service makes us become our guest favorite choice. Sincerely; Ricardo Gutierrez Guest Service Manager More

Oranjestad, Aruba
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We choose this hotel mostly for the location. But you can't beat the service, politeness, safety,breakfast buffet and of course, the location was better than we expected. It's adjacent to a mall that has about EVERYTHING. There are a lot of good restaurants in the neighbourhood. The staff in the restaurant is very very nice. The rooms are very clean,... More

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you for taking your time and sharing your experience here on Trip Advisor. I was delighted to read that you truly enjoyed your recent stay at the Hotel Hacienda Royal especially its prime location in the northern Bogota area ( Usaquen) and all the attractions that it has to offer. I was also pleased to read that... More

Austin, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I travel to Bogota frequently and have stayed at the BH El Retiro, Hilton, and El Porton. This was definitely the nicest of the hotels. Too bad they don't have a loyalty program. The hotel is near Usaquen so depending on where your business location is it might not be the best location

Was this review helpful? Yes
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest Firstly I would like to thank you for choosing the Hacienda Royal for your stay in Bogota and for sharing your amazing experience with us. I was delighted to read that you truly enjoy your stay. We always strive to make our guests experience special and memorable and I am very happy to read that all your expectations... More

nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For good stayand excellent service,good and lots of food,These guys got my luggage that got lost in Panama when i connected to Bogota--Colombia and offered to give me alternative supplies before i got my suit case. They made me keep my time to all appointments.Called me when the Taxi Driver arrived.Treated me with love and respect. KUDOS HACIENDA AND YOUR... More

Was this review helpful? Yes 2
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; I clearly remember you and let me tell you that your kind words will be forwarded to all our staff. In Hacienda we are committed to make you feel at home away from home. I hope your travel plans will bring you back so we can offer you our very best service once again. Sincerely; Ricardo Gutierrez Guest... More

Guadalajara
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

Excellent service, everybody treats you like a special guest. Employees care about you and strive to serve the best way possible. Calm and quite area, at walk distance to Usaquen, a nice little village fine dinning and street arteseans fair on sundays. Safe and cozy.

Was this review helpful? Yes 1
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you very much for your kind words. We do treat you special because you are special. We are glad you liked our exceptional location that makes us unique. We count on having you back if your future plans bring you back on business or pleasure. Ricardo Gutierrez Guest service Manager More

Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 23, 2014

The staff are extremely friendly and helpful and the rooms are very large, clean and comfortable. Located in a very nice neighborhood in the Usaquen area, it has great shopping and restaurants just a short walk from the hotel. I have stayed at a different hotel each time I have come to Bogota in the past, but this will be... More

Was this review helpful? Yes 2
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; Thank you very much for your nice works that only make us keep doing what we love most, to make our loyal guest feel at home. Our nice location and friendly staff are usually highlighted by our visitors. We hope to have you back in a near future. Sincerely; Ricardo Gutierrez Guest service Manager More

Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 22, 2014

It is a small hotel with personal, friendly service. Just close enough to the business district, but even closer to an excellent variety of restaurants, bars, and shopping. View from the east-facing rooms is breathtaking.

Was this review helpful? Yes 1
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest; It´s our pleasure to see that you enjoyed our great location and friendly service. Please let us know when your travel plans brings you back to Bogotá on pleasure or business so we can take care of you as our loyal guest. Sincerely; Ricardo Gutierrez Guest Service Manager More

Fort Lauderdale, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

Amazing hotel...very friendly staff...professional clean, very comfortable beds....a little cold in certain times of the years because of the mountains elevation but they even have small space heaters they will graciously bring to your room if you ask. Ironing boards in the room. nice big shower.....Excellent buffet breakfast 6am-10am in the morning. Location is perfect...in the north end of the... More

Was this review helpful? Yes 2
Jefe S, Director de Relaciones con Clientes at Hotel Hacienda Royal, responded to this review

Dear Guest, Thank you so much for your very nice reply after your stay in our Hacienda. We are happy to hear that you enjoyed your stay with us and that we could in exceed all your expectations, especially regarding our service. Pedro and Ana will be very honor receive your nice comments. Please visit us soon again, we would... More

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Additional Information about Hotel Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Hacienda Royal 3.5*
Number of rooms: 82
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Also Known As:
Hacienda Royal Bogota

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