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NH Collection Bogota Andino Royal

#34 of 254 Hotels in Bogota
Certificate of Excellence
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Calle 85 No 12 - 28, Bogota, Colombia
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1 room 1 adult
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NH Collection Bogota Andino Royal
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168 Reviews from our TripAdvisor Community

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Devon, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed at the NH Andino in December 2015. I work for a Hotel company my self so I am really picky when I choose a hotel to stay that is not ours. This hotel was perfect in every sense of the word. The location is superb (walking distance from the Andino Mall and la zona rosa)... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Javier C
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Mr Coll, Thank you for your kind comment, we really appreciate you gave us the opportunity to receive you with your family. Being part of your family trip and great memories from Bogota is what makes us love what we do every day. We would like to remember you are all always welcome at our property, and we will... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed December 26, 2015

This hotel was perfectly located in zona T where there are plenty of things to do. The Staff was on point on everything they did, they were friendly and courteous all the time. I would definitely come back to the Hotel.

Review collected in partnership with NH Hotels

Helpful?
Thank 807hernando
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Thank you very much for taking time and writing your feedback to us. It is very pleasant for us to know that our love and dedication is reflected in the service we give to our guests. We hope to have you again with us very soon. We wish you a very good day! Best regards, Maria Alejandra Molina... More 

Dublin
1 review
5 of 5 stars Reviewed December 24, 2015

Nice large rooms, superb location, gourmet breakfast, lovely rooftop lounge and gym. When housekeeping attended my room they arranged my bags and toiletries neatly. Attentive helpful staff, no complaints

Review collected in partnership with NH Hotels

Helpful?
Thank timbrady007
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Thank you for letting us be your hosts in your visit to Bogota, and thank you very very much for your positive comments. We try every day to improve our service and to do our job with love and commitment, we are truly happy that your comments evidence this. Best regards, Maria Alejandra Molina Customer Service Manager More 

Rio de Janeiro, RJ
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Let's start with the fact that once I arrived I was offered a hot towel and cold fruit flavored water. Rooms are nicely sized, brand new, toiletries are top notch, bed is very comfortable, shower is also very good. Internet is fast and included. All staff is very pleasing and make an effort to make you feel at home. Breakfast... More 

Helpful?
Thank Paul_Smith_2301
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Receive a warm welcome to our NH Collection Royal Andino Hotel. Your comments are our main incentive to continue doing our work with love and dedication. We want you to know that our doors will always be open for you and we hope you feel like home staying here with us. Best regards, Maria Alejandra Molina Customer Service... More 

Miami, Florida
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 10, 2015 via mobile

Spent a few days at this property and had a great experience. Nicely appointed, comfortable, modern rooms, great flat screen tv, full channel lineup, neat desk area, comfortable bed, nice bathroom, full size hair blower, good lighting, great A/C. Nicolas at front desk was exceptionally helpful with last minute requests. This is a winner!

Helpful?
1 Thank oibarra3
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Thank you for letting us be your hosts in your visit to Bogota, and thank you very very much for your positive comments.. Our service, human resources and location are some of the things we are most proud of ad we try every day to improve our service and to do our job with love and commitment, we... More 

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed December 3, 2015

Great Service! Really kind staff, very helpful.. The rooms were very nice too. The location was good, but may have been a little better if it would have been off the beaten path. Either way, I would highly recommend Hotel Andino to anyone traveling to Bogota

Review collected in partnership with NH Hotels

Helpful?
Thank Cristopher T
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear guest Thanks for your comments. Our staff works on a daily basis to improve our service. It is very important for us that every guest we have lives the same experience you did. We highly appreciate your words and feedback, this motivates us to work with love and dedication. Wishing you the best, Maria Alejandra Molina Customer Service Manager More 

London, United Kingdom
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 22, 2015

I have stayed at this hotel a few times and despite feedback, there has been no improvement. The hotel is well located and has good amenities. The service is very good and the staff are very attentive. However, the quality of the room service cuisine is desperately disappointing - the soups come without bread, the sandwiches are average, the soft... More 

Helpful?
Thank culchavulcha
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest: Good morning, Thank you very much for your comment, this is the type of things that continuously help us improve our service and make the experience of our guests memorable. We truly appreciate your visit and we are deeply sorry for the inconvenient that you had in the restaurant. The hotel’s staff is working daily to improve and... More 

Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 18, 2015 via mobile

This is a very nice hotel in a very nice location with very nice staff. The breakfast was very nice and the room was very nice. The bed was a bit too firm for my liking, but the linens were very nice. I felt safe walking around in the area, even when it got a bit later at night. That... More 

Helpful?
Thank Linda S
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Thank you very much for your words; it is a fortune for us to be able to receive this type of comments from our guests. We are very proud of our hotel and of our service, this is what we work for in our daily basis. We look forward to have you again with us very soon. Best... More 

Novosibirsk, Russia
1 review
5 of 5 stars Reviewed November 8, 2015

Nice comfortable hotel. Good location. Shopping center and many restaurants only 5 minutes walk. Very good breakfast. Comfortable bed, completely equipped bathroom. And most important very friendly and helpful staff.

Review collected in partnership with NH Hotels

Helpful?
Thank 692mark
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Thank you for letting our hotel to be part of your trip, of your experience here in Bogotá. Our service, human resources and location are some of the things we are most proud of. We will continue improving; hope that in your next visit you feel even better. Best regards! Best regards, Maria Alejandra Molina Customer Service Manager More 

Iowa City, Iowa
2 reviews
5 of 5 stars Reviewed November 3, 2015

My stay at this hotel was extremely pleasant. The workers at the front desk were very friendly and got me checked in and to my room very quickly. The room was very clean and the bed was extremely comfortable. The staff was very fast in taking care of any requests I had and were also very knowledgable about the surrounding... More 

Helpful?
Thank Tyson F
Maria Alejandra M, Jefe de Servicio al Cliente at NH Collection Bogota Andino Royal, responded to this review

Dear Guest Thank you very very much for your positive comments, your words are our motivation and something to be proud of. Please remember that we are at your disposal. Our hotel will always be your home, feel welcome always. Best regards, Maria Alejandra Molina Customer Service Manager More 

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