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All 65 Punta del Este hotels

Serena Hotel Punta del Este

4.5 of 5 Hotel   |   Rambla Williman- Parada 24 | Playa Mansa, Punta del Este, Uruguay
Hotel amenities
Serena Hotel Punta del Este

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Ranked #4 of 65 hotels in Punta del Este
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed February 4, 2014
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174 people have reviewed this hotel

Traveler rating
    97
    55
    12
    5
    5
See reviews for
9
112
4
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 4, 2014

Once more, our stay at Serena was perfect. We were in Punta for a long weekend, from November 13 to Nov.17, 2013. It is not a luxury hotel, but it has the elegance of simplicity, in an environment with a minimalist design, in a black and white decoration, with great jazz as musical background. Serena is a small hotel, and... More

Was this review helpful? Yes 1
Serena H, Gerente at Serena Hotel Punta del Este, responded to this review
Google Translation

GRACIAS!! estamos esperando que vuelvan! saludos! More

Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 31, 2014

We thought the hotel was near restaurants and bars but it is miles from anywhere 6 km from punta del este and not a bar or restaurant in walking distance . The restaurant and beach part are 4 star but our room was like a 1or 2 star hospital . The staff are very nice but does not make up... More

Was this review helpful? Yes 1
Porto Alegre, RS
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2014

The rooms, except the suites, are very small. However you will stay most of the time around the pool. The music and the service gives you a relax sensation and sometimes you do not wish to leave the hotel for anything.

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Sao Paulo, SP
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 27, 2013

I was expecting a lot more from the Serena. The staff is very helpful, but the hotel doesn’t deliver on its promise. The lobby and common areas are interesting but rooms lack charm and are very noise. Breakfast quality and offering is poor.

Was this review helpful? Yes 1
Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 15, 2013

This hotel is one of the few in Punta del Este right on the beach which is nice. It also does not allow children which is a plus. The staff was very nice and uniformly helpful and friendly. The pool is amazing and overlooks the beach. We had dinner and lunch at the restaurant which was very nice and had... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2013

We originally booked 3 prepaid nights at Casapueblo which is dark and dirty. We had dinner at Serena Hotel and moved to Serena Hotel the next night having to forfeit our prepaid reservation. I am glad we did! The service was excellent, the food was excellent and the beach is beautiful. A very relaxing adult hotel.

Was this review helpful? Yes 3
New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2013

I cannot say enough great things about our stay at the Serena Hotel. The staff and customer service were phenomonal. They went out of their way to help. The food was fantastic and the wait staff were incredible. When we arrived, we were upgraded to a suite overlooking the pool and beach. While not all of the rooms appeared to... More

Was this review helpful? Yes 3
Los Angeles, California, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2013

The five days we spent at Serena Hotel were the perfect experience after the busy and noisy time in Buenos Aires. Do not underestimate the importance of the fact that this is the only hotel in Punta Del Este that's right on the beach. So many have incredible views of the beach, but here you are actually right there. The... More

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Rio de Janeiro, RJ
2 reviews
5 of 5 stars Reviewed December 2, 2013

The hotel is a place for adults to relax. Right on the beach "Playa Mansa", in the middle of the center of Punta Del Leste e Punta Ballena. Beautifull Hotel, simple and elegant. Nice, beautiful bedroom. Very clean. Wonderful restaurant and breakfast. Very lovely staff. My only complain would be that the matress is way to hard for my taste,... More

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San Francisco
1 review
4 of 5 stars Reviewed May 17, 2013

I reserved a room with two beds, which the hotel didn't have when we arrived due to a miscommunication, so they gave us two rooms for the first night at no extra cost. Every interaction with the staff was pleasant, feeling like they would jump to their feet at a moment's notice to help us with anything we needed. The... More

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Serena H, Manager at Serena Hotel Punta del Este, responded to this review

Thank you very much for your nice comments! We have contacted tripadvisor to change the wrong map. We hope you visit us again soon 8.) More

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Additional Information about Serena Hotel Punta del Este

Also Known As:
Serena Punta Del Este
Address: Rambla Williman- Parada 24 | Playa Mansa, Punta del Este, Uruguay
Location: Uruguay > Maldonado Department > Punta del Este
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Punta del Este
#3 Luxury Hotel in Punta del Este
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Serena Hotel Punta del Este 4.5*
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