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Conrad Punta del Este Resort & Casino

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Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
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Conrad Punta del Este Resort & Casino
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Conrad Punta del Este Resort & Casino
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1,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kingston, Jamaica
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is a bit of upgrading needed, partcularly in the rooms. Overall the hotel is clean and quiet with magnificient views of the ocean. The amenities are perfect (with the exception of having to pay U$14 (2015) for the gym. Food is good and service is excellent otherwise. Once the rooms are upgraded I hope I have the opportunity to... More 

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Zurich, Switzerland
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the second stay during the past 12 month`s, was pleasantly surprised with the room, nice and clean with a nice balcony overlooking the beach. Breakfastroom still very, very busy, and unfortunately in my opinion not enough personal. Difficult to get a waiter or waitress, as well as Long waiting at the egg station. All in all however a... More 

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Los Angeles, California
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Very basic rooms and didn't feel worth the price at all. In a nutshell: The service and amenities are great but the room condition let us down. I would likely not consider staying at the Conrad in Punta again. There are other, great, thoroughly modern and updated resort/hotel options in town. In the least, at a price like this, you... More 

Review collected in partnership with Conrad Hotels & Resorts

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Tony, Thank you very much for sharing your opinion regarding your recent stay at our hotel. Your comments are highly important to us, in order to improve the quality of the products and the service we deliver to our guests. Please accept our sincere apologies for the inconvenience you may have experienced. We have shared your comments with... More 

Senior Contributor
47 reviews 47 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has changed a lot since now it offers free wifi, there are new remodelated rooms which are very nice and it has it's own beahc club on the beach with free sunbeds,etc. What it still annoys me about this hotel is that there is a line for everything, check-in, breakfast, elevators!! When the hotel is full the employees... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Jedme, We would like to thank you for your feedback regarding your recent stay at our hotel. It is a great pleasure to receive nice comments about our remodeled rooms and our new F&B proposal, Ovo Beach. We would like to let you know that we have shared your comments with our Hotel and Food & Beverage Director, in... More 

Hollywood, Florida
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

At arrival,we were greeted by the representatives of the strike going on against management.they had taken over the lobby with signs while using the space a their campground for their fight which later we learned to be totally justified. Nevertheless it was not a good impression . There was a misunderstanding with our reservation and the person in charge of... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Ms. Minny W., First of all we would like to thank you for sharing your comments regarding your recent stay at our hotel. We understand your experience was not entirely satisfactory and we would like to offer our sincere apologies. We would like to let you know that we have shared your comments with our Hotel Director, in order... More 

England
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We travelled for a work conference, we where about 500 people from the company. Our stay (my husbands and mine) was fabulous, the room view over the bay was stunning, the service in the room was second to none, they opened our bed every night for us, set up our bed wear and left a chocolate in our pillows, the... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Musujpacha, We would like to thank you for your feedback regarding your recent stay at Conrad Punta del Este Resort & Casino. We really appreciate your kind words and compliments about our hotel in Punta del Este. At Conrad we are highly committed to provide outstanding experiences to our guests. We look forward to welcome you back soon to... More 

North Palm Beach, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband & I spent a week here recently & I should have known that from the start it was no coincidence that despite the stately exterior, the hotel actually needed painting upon closer look. This applied to pretty much all aspects of our stay here. The lobby was beautiful, but the rooms were sub par; particularly, the bathroom which... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Ms. Leanne B, Thank you very much for sharing your opinion regarding your recent stay at our hotel. Your comments are highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have brought to our attention... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 24, 2015

First of all I came to the Hotel and the first thing the front desk person tells me is that eventough the room is ready I will be charged if I want to get it before the official check in time. Second: the room is really old, dirty carpet, lots of dust beside the night table, lack of power outlets.... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Ms. Camila Colme, We would like to thank you for your feedback regarding your recent stay at the hotel. Your comments are highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have brought to our... More 

Torremolinos, Spain
Top Contributor
171 reviews 171 reviews
75 hotel reviews
984 helpful votes 984 helpful votes
3 of 5 stars Reviewed January 9, 2015

This hotel is an original CONRAD and sadly shows the signs. We had a suite on the 6th Floor where the painters not only painted the walls but also the carpets !!. Breakfast is still a major issue with cold food and the hostesses show absolute total disinterest in bringing issues to their attention. Some of them show more interest... More 

Was this review helpful? Yes 3
Monaco
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2015

The hotel has a good location, in front of the ocean and 15 minutes walk from the Port. Having said that, the facilities are quite old and need to be updated. This is certainly miles away from European & International 5* standards. The Blend bar in the casino is worth going, good cocktails and live band every night. The Ovo... More 

Was this review helpful? Yes 1
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