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Conrad Punta del Este Resort & Casino

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Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
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Conrad Punta del Este Resort & Casino
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1,143 reviews from our community

Traveler rating
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    384
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
47 reviews 47 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel has changed a lot since now it offers free wifi, there are new remodelated rooms which are very nice and it has it's own beahc club on the beach with free sunbeds,etc. What it still annoys me about this hotel is that there is a line for everything, check-in, breakfast, elevators!! When the hotel is full the employees... More 

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Hollywood, Florida
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

At arrival,we were greeted by the representatives of the strike going on against management.they had taken over the lobby with signs while using the space a their campground for their fight which later we learned to be totally justified. Nevertheless it was not a good impression . There was a misunderstanding with our reservation and the person in charge of... More 

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England
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We travelled for a work conference, we where about 500 people from the company. Our stay (my husbands and mine) was fabulous, the room view over the bay was stunning, the service in the room was second to none, they opened our bed every night for us, set up our bed wear and left a chocolate in our pillows, the... More 

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North Palm Beach, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My husband & I spent a week here recently & I should have known that from the start it was no coincidence that despite the stately exterior, the hotel actually needed painting upon closer look. This applied to pretty much all aspects of our stay here. The lobby was beautiful, but the rooms were sub par; particularly, the bathroom which... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First of all I came to the Hotel and the first thing the front desk person tells me is that eventough the room is ready I will be charged if I want to get it before the official check in time. Second: the room is really old, dirty carpet, lots of dust beside the night table, lack of power outlets.... More 

Was this review helpful? Yes 1
ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Ms. Camila Colme, We would like to thank you for your feedback regarding your recent stay at the hotel. Your comments are highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have brought to our... More 

Torremolinos, Spain
Top Contributor
169 reviews 169 reviews
74 hotel reviews
968 helpful votes 968 helpful votes
3 of 5 stars Reviewed January 9, 2015

This hotel is an original CONRAD and sadly shows the signs. We had a suite on the 6th Floor where the painters not only painted the walls but also the carpets !!. Breakfast is still a major issue with cold food and the hostesses show absolute total disinterest in bringing issues to their attention. Some of them show more interest... More 

Was this review helpful? Yes 3
Monaco
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2015

The hotel has a good location, in front of the ocean and 15 minutes walk from the Port. Having said that, the facilities are quite old and need to be updated. This is certainly miles away from European & International 5* standards. The Blend bar in the casino is worth going, good cocktails and live band every night. The Ovo... More 

Was this review helpful? Yes 1
Campinas, SP
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 27, 2014

Huge hotel, with great infrastructure and offers one of he most disputed casino in Punta del Este.I thought Conrad would have impeccable rooms, but unfortunately they were old. I visited Mantra (which is far though) and Serena (which is right in the beach) and they had better and modern rooms. But, Conrad will always be a Conrad.

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San Pedro Sula, Honduras
Top Contributor
66 reviews 66 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 18, 2014

My wife and I were at this hotel out of the peak season, because I actually went on a business trip, but I did not know that before the trip, so it was a surprise to see the city like a ghost town, and I think the hotel should have been less expensive in those days. I liked the lobby,... More 

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TheEqualizerTen
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 22, 2014

Before I begin the physical common area id fabulous. My rating is based on what I believe your over all experience will be when comparing other Hilton Conrad Hotels. That being said, I drove from Montevideo to the Conrad Punta del Este to visit friends at the hotel; I elected to arrive as a poor tourist, driving a vehicle that... More 

Was this review helpful? Yes 2
ConradPunta, Director de Habitaciones at Conrad Punta del Este Resort & Casino, responded to this review

Dear Guest, We thank you for taking the time to send us your comments and suggestions. Your reflections are of enormous help when it comes to learning about our customers’ visions and knowing of their needs in order to better the quality and level of our service. We have made several changes at our property since your stay. We have... More 

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