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Conrad Punta del Este Resort & Casino

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Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
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Conrad Punta del Este Resort & Casino
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1,328 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montevideo, Uruguay
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

this is high class in punta del este. drive up the sweeping entry where a valet jumps to attention and takes the vehicle away. Grandiose lobby to greet you where it is a pleasure to sit around or to meet people. And then the Casino, which appears to have been renovated lately. My Fav is roulette, but there is Black... More 

Was this review helpful? Yes
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It used to be a great hotel, well located, with great service, attentive + efficient staff, clean and well decorated rooms, luxurious ammenities and a nice casino. Now, after many owner changes..., its a great Casino (Vegas, not Punta style), some nice rooms (mostly new suites) available for high rollers and only sometimes to elite Hilton members. Overcrowded breakfast, some... More 

Was this review helpful? Yes 1
ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Elio B., First of all, we would like to thank you for sharing your comments regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you... More 

Sorocaba, SP
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is just the best I've Ever been. The staff is very will trainer, the room is clean and confortable beyond imagination and the view is stunning. The Hot pool is the best. It is very Hot and doesn't small like pool. Is amazing!

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London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 28, 2015

Amazing hotel, we had a club room on 16th floor with amazing views over the bay. There was a power cut on the first night. Would love to see the hotel again in the summer, very quiet in the winter months. Restaurants in the hotel are very expensive. Breakfast was included and was excellent.

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Medellin, Colombia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 27, 2015

Weekend stay. The room was comfortable and well maintained, nice CLEAN terrace overlooking the ocean. However, the service and food was subpar. We had a very disappointing lunch at the main restaurant. The food was poor and the service mediocre. It's positive that we were not charged, but that's not the point. The hotel's business centre is also subpar. Extremely... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Mark M., Thank you for sharing your comments regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We are pleased to know that you have enjoyed the comfort and cleanliness of your room and our excellent... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 20, 2015

Conrad is among the most luxurious hotels in Uruguay. In spite of its beautiful architecture and superb casino, everything is a bit overpriced and some rooms deserve ample revitalization. Punta makes up for it though.

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Fort Pierce, United States
1 review
3 of 5 stars Reviewed May 11, 2015

Food is extremely overpriced, service is mediocre at best and parts of the hotel are in need of repair and remodeling. Looks old and worn. US$8 for 2 bottles of water and US$16 for a jug of black, common coffee is outrageous. Great location in front of the beach. Staff is numerous but not looking out for your needs (coffee... More 

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Stuart E., Thank you for sharing your comments in Trip Advisor, regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have brought to our... More 

Coconut Creek, Florida
Level Contributor
198 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed April 30, 2015

This hotel is well located plus a very good service. Rooms are spacious and well kept. Good restaurants, good casino and a big swimming pool with a nice area to enjoy. Also many places if you just want to walk around. The only suggestion I would mention is they pillows are not the best but everything else is very good

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Houston, USA
Level Contributor
148 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed April 30, 2015

This was my second stay here for a conference. The hotel is outdated, needs mayor renovations to be at a Hilton Honors level. Check-in had some wait. And throughout my one-week stay, waiting lines at reception were common. I was not impressed with the front desk/concierge staff. With a few friendly/helpful exceptions, staff was merely taking care of business without... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Vero_PK, Thank you for sharing your opinion regarding your recent stay at the hotel. Your feedback is extremely important to us, in order to improve our training process and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have encountered during your stay and let you know that we... More 

Punta del Este, Uruguay
1 review
2 of 5 stars Reviewed April 18, 2015

Not suitable for business traveler. Restaurants are poor quality and very overpriced. Room furnishings are dated and not suitable for the business traveler. Poor service. Old and outdated plumbing fixtures needed updating. Overall a poor experience.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Steven D., First of all, we would like to thank you for sharing your comments on Trip Advisor, regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for... More 

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