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Conrad Punta del Este Resort & Casino

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Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
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Conrad Punta del Este Resort & Casino
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1,275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 28, 2015

Amazing hotel, we had a club room on 16th floor with amazing views over the bay. There was a power cut on the first night. Would love to see the hotel again in the summer, very quiet in the winter months. Restaurants in the hotel are very expensive. Breakfast was included and was excellent.

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Medellin, Colombia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

Weekend stay. The room was comfortable and well maintained, nice CLEAN terrace overlooking the ocean. However, the service and food was subpar. We had a very disappointing lunch at the main restaurant. The food was poor and the service mediocre. It's positive that we were not charged, but that's not the point. The hotel's business centre is also subpar. Extremely... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Mark M., Thank you for sharing your comments regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We are pleased to know that you have enjoyed the comfort and cleanliness of your room and our excellent... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

Conrad is among the most luxurious hotels in Uruguay. In spite of its beautiful architecture and superb casino, everything is a bit overpriced and some rooms deserve ample revitalization. Punta makes up for it though.

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Fort Pierce, United States
1 review
3 of 5 stars Reviewed May 11, 2015

Food is extremely overpriced, service is mediocre at best and parts of the hotel are in need of repair and remodeling. Looks old and worn. US$8 for 2 bottles of water and US$16 for a jug of black, common coffee is outrageous. Great location in front of the beach. Staff is numerous but not looking out for your needs (coffee... More 

Review collected in partnership with Conrad Hotels & Resorts

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Stuart E., Thank you for sharing your comments in Trip Advisor, regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have brought to our... More 

Coconut Creek, Florida
Level Contributor
195 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed April 30, 2015

This hotel is well located plus a very good service. Rooms are spacious and well kept. Good restaurants, good casino and a big swimming pool with a nice area to enjoy. Also many places if you just want to walk around. The only suggestion I would mention is they pillows are not the best but everything else is very good

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Houston, USA
Level Contributor
144 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed April 30, 2015

This was my second stay here for a conference. The hotel is outdated, needs mayor renovations to be at a Hilton Honors level. Check-in had some wait. And throughout my one-week stay, waiting lines at reception were common. I was not impressed with the front desk/concierge staff. With a few friendly/helpful exceptions, staff was merely taking care of business without... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Vero_PK, Thank you for sharing your opinion regarding your recent stay at the hotel. Your feedback is extremely important to us, in order to improve our training process and the service we deliver to our guests. We would like to offer our sincere apologies for the issues you have encountered during your stay and let you know that we... More 

Punta del Este, Uruguay
1 review
2 of 5 stars Reviewed April 18, 2015

Not suitable for business traveler. Restaurants are poor quality and very overpriced. Room furnishings are dated and not suitable for the business traveler. Poor service. Old and outdated plumbing fixtures needed updating. Overall a poor experience.

Review collected in partnership with Conrad Hotels & Resorts

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Steven D., First of all, we would like to thank you for sharing your comments on Trip Advisor, regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We would like to offer our sincere apologies for... More 

Kingston, Jamaica
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 16, 2015

There is a bit of upgrading needed, partcularly in the rooms. Overall the hotel is clean and quiet with magnificient views of the ocean. The amenities are perfect (with the exception of having to pay U$14 (2015) for the gym. Food is good and service is excellent otherwise. Once the rooms are upgraded I hope I have the opportunity to... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Brian R., Thank you for sharing your comments regarding your recent stay at the hotel. Your opinion is extremely important to us, since it help us improve the quality of the products and the service we deliver to our guests. We would like to offer you our sincere apologies for the issues you have encountered during your stay... More 

Zurich, Switzerland
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 9, 2015

This was the second stay during the past 12 month`s, was pleasantly surprised with the room, nice and clean with a nice balcony overlooking the beach. Breakfastroom still very, very busy, and unfortunately in my opinion not enough personal. Difficult to get a waiter or waitress, as well as Long waiting at the egg station. All in all however a... More 

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ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Robert V., Thank you for sharing your comments regarding your recent stay at the hotel. Your feedback is highly important to us, in order to improve the quality of the products and the service we deliver to our guests. We are pleased to know that you have experienced the improvement of our updated rooms and facilities, and we... More 

Los Angeles, California
2 reviews
3 of 5 stars Reviewed April 4, 2015

Very basic rooms and didn't feel worth the price at all. In a nutshell: The service and amenities are great but the room condition let us down. I would likely not consider staying at the Conrad in Punta again. There are other, great, thoroughly modern and updated resort/hotel options in town. In the least, at a price like this, you... More 

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
ConradPunta, Director de Relaciones con Clientes at Conrad Punta del Este Resort & Casino, responded to this review

Dear Mr. Tony, Thank you very much for sharing your opinion regarding your recent stay at our hotel. Your comments are highly important to us, in order to improve the quality of the products and the service we deliver to our guests. Please accept our sincere apologies for the inconvenience you may have experienced. We have shared your comments with... More 

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