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Emirates Palace

Travelers' Choice award winner
Hotel website
West Corniche Road, Abu Dhabi, United Arab Emirates
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Emirates Palace
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Emirates Palace
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1,800 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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Abu Dhabi, United Arab Emirates
Top Contributor
70 reviews 70 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our stay began with a 1 hour delay at Reception which was blamed on the high occupancy rate the night before which, as we pointed out at the time, was not our fault. This was at 2.50pm ten minutes before the 3pm check-in time as advertised on the website. Admittedly, as compensation we were upgraded although that said, we could... More 

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Birmingham, United Kingdom
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have never felt emotional when leaving a hotel until now.Had a fantastic reception given white roses,hibiscus drink and dates. The meet and great gentleman was friendly and charming. We arrived from an overnight flight around 11am to find our room was ready. We were in a basic room in the west room, but this room was defo not basic... More 

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Bordeaux, Aquitaine, France
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Unfortunately I could only stay for 3 nights. It is definitely a game over. This hotel is incredible! Yes it's expensive obviously. But fortunately there was a promotion for residents in U.A.E. And that's why I really wanna say thank you to our recepcionist Stephanie, for informing me about that. So helpful by the way. Congratulations everybody for the great... More 

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HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Franco, Thank you for taking the time to write a kind review of your stay with us. We continuously strive to offer the best accommodation and hospitality in Abu Dhabi, and we appreciate the feedback of guests such as yourself. I will be glad to pass your kind words on to Stephanie and the rest of the team. We... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

A very grand, luxurious hotel. Not to mention huge! Everywhere you look is gold. Even has a gold ATM machine! The beach is amazing, also has camel rides. Very luxurious rooms & many great outlets offering great food & with great music. A must see even if not staying in the hotel.

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HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Michelle, Thank you for taking the time to share your kind feedback on your stay with us. It was a pleasure to host you and I am pleased to hear that you had an exceptional time. We look forward to welcoming you back to the Palace soon. Sincerely, Holger Schroth General Manager More 

lisburn
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We're really lucky to have stayed in what are regarded as some of the best hotels in the world but none are as amazing as Emirates Palace. From the second we arrived at the airport, we were greeted by our driver and guided past the queues and straight through customs. Checkin is a wonderfully personal experience and my mum and... More 

Was this review helpful? Yes 4
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, It was an absolute pleasure to welcome you to Emirates Palace. Thank you for taking the time to write a kind review of your stay. I am delighted to hear that you were impressed with our property and the level of service you received. We continuously strive to offer the best accommodation and hospitality in Abu Dhabi, and... More 

NYC
Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Even if you don't stay in the hotel (we did not), this is a must for coffee or cocktails and walking the grounds to take in the opulence of the property. Be sure to check out the gold ATM in the main lobby :)

Was this review helpful? Yes 2
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, It was a pleasure to welcome you to Emirates Palace. Thank you for taking the time to share your kind feedback. I am happy to hear that you enjoy our coffee and cocktails and that you had a wonderful experience. We hope to have the pleasure of welcoming you back to the Palace soon. Sincerely, Holger Schroth General... More 

Leigh-on Sea, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

having booked a break for my hubbys birthday at emirates palace.we arrived to find a problem with our booking which left us feeling very let down and unhappy.so if you have to complain go to the top,which is what I did.i spoke to duty manager Krishna yadav a charming man who listened to me and with no hesitation put things... More 

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HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Vincent, Thank you for taking the time to share your kind feedback on your stay with us. My sincere apologies for the problem in the beginning but I am pleased that Krishna was able to assist you and that you and your husband had an exceptional birthday at Emirates Palace. We value the feedback of our guests in a... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is my 3rd visit with family to Emirates Palace. During our 2012 & 2013 visits, we had an excellent experience in all outlets we dined in especially the Italian outlet & Hakasan, the food and presentation was very high end. This year we dined in the buffet restaurant and swimming pool and we found the food quality dropped down,... More 

Was this review helpful? Yes 4
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to share your kind feedback on your visit to Emirates Palace. I am pleased that you enjoyed your stay. I have taken note of your comments about the food quality you experienced during your last visit. I will certainly follow up on the points made. We value the feedback of our guests... More 

Southampton, United Kingdom
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

i had a 14 night stay previously. I fell in a hole on my first full day suffering injuries to my wrist, ankle and knee which pretty much ruined the rest of my holiday. Since then, I've been trying to return to the hotel at a discounted rate, as the fall was due to the hotel not filling in a... More 

Was this review helpful? Yes 5
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, I regret to hear about your experience at Emirates Palace and the response that you have received, and I would like to apologise on behalf of my team. Thank you for bringing this issue to my attention. The safety and security of our guests is important to us. We hold our service to a high standard, and when... More 

Dubai, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We was looking forward to the experience of an Emirates Palace High Tea only to be very disappointed Having booked as we thought for High Tea and confirmed two days prior we arrived to find no seating set for eight people. We asked and informed the staff of our reservation and gave our conformation code. We were offered seating at... More 

Was this review helpful? Yes 2
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback after having high tea at Emirates Palace. I regret to hear about your experience with us, and I would like to apologize on behalf of my team. This is not reflective of the level of service we are known for, and I will follow this up with my... More 

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