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Emirates Palace

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West Corniche Road, Abu Dhabi, United Arab Emirates
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Emirates Palace
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1,712 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed today NEW

Organised a nice last minute staycation for our family to revisit and celebrate. Arrival experience was poor as the concierge don't know if you are a tourist coming for a walk around or a hotel guest, so car ignored and I had to ask to be checked in. Check in was as poor as last time, with a 50 minute... More 

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Bangkok, Thailand
Top Contributor
251 reviews 251 reviews
84 hotel reviews
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A wonderful hotel - much has been written about the building and the exquisite restaurants. Today I would like to extend a great praise to the people behind the scenes who offer a great in-room dining experience. On my recent trip and stay at the Palace, I enjoyed both a fabulous breakfast and on another day a perfect lunch feast.... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The palace is amazing and rooms and services good. Its more for old couple and families. It is very quiet and extremely beautiful. You can relax. The palace indoors is stunning but room average. Is decorated with 80 tones of gold so you will see lots of it aroumd. Prices are okay.

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

this is an amazing hotel. I think the highlights for this hotel are the sheer beauty of the hotel with its vastness and amazing grounds and service. I know others have commented on the service but we thought it was wonderful and we were treated so well from the moment we arrived. We stayed in a suite and my word... More 

Was this review helpful? Yes 1
Bakersfield, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One day trip to Aubi Daubi and spent couple of hours at emirate palace. Absolutely beautiful! We ate lunch and food was great. Our waiter Ashish Chawla was very welcoming, helpful and courteous. He made our dining experience memorable.

Was this review helpful? Yes 2
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, It was a pleasure to welcome you to Emirates Palace this month. Thank you for taking the time to share your kind feedback. I am happy to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back to the Palace soon. Sincerely, Holger Schroth General Manager More 

Malaga
Top Contributor
52 reviews 52 reviews
45 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We came here to celebrate my friend B-day and decided to go to Havana club.We were aware of super strict dress code this hotel have so we dress up accordingly. We had really wonderful time in here with amazing cocktails and good cigars.They even played Happy Bday song on piano.That was really nice touch. The service could improve a bit.After... More 

Was this review helpful? Yes 1
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to share your kind feedback on your stay with us. We value the feedback of our guests in a continuous effort to provide the best service and hospitality in Abu Dhabi. We look forward to welcoming you back to the Palace soon. Sincerely, Holger Schroth General Manager More 

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Our Abu Dhabi weekend visit started from Shk Zayed’s Mosque. Then decided to have a “posh” lunch in Emirates Palace Hotel. From the entrance gate we were re-direct to use the other gate, for what reason I don’t know. Unless there was a signage for guest/visitor to avoid approaching the wrong entrance. At the hotel entrance, the valet did not... More 

Was this review helpful? Yes 2
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I regret to hear about your experience with us at Le Vendome restaurant, and I would like to apologize on behalf of my team. This is not reflective of the level of service we are known for, and I will follow this up with my team. Thank you... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I visted the Emirates palace last Sunday on my last fay of a trip to India and UAE. I wanted to have high tea at the palace as it's a little thing I like to do when visiting fine hotels in foreign cities. The staff were snooty and incompetent as what could or could not be served (I asked for... More 

Was this review helpful? Yes 4
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Please accept my sincere apologies for what has happened during your stay. I am surprised to hear of your experience with slow service at Le Cafe. This is not a reflection of the service we hold ourselves to, and I do apologize on behalf of my team. I would like to thank you very much for bringing these... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Luxury and a real Palace with lots of marble and an amazing entrance hall. Fantastic decoration, large rooms,too oriental, but comfortable, outstanding breakfast.But for a Hotel belonging to the Kempenski, very disappointed from the personnel, not very professional and helpful.

Was this review helpful? Yes 4
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to share your kind feedback on your stay with us. I am very sorry to read that the service did not meet your expectations. We value the feedback of our guests in a continuous effort to provide the best service and hospitality in Abu Dhabi. We look forward to welcoming you back... More 

Athens, Greece
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The Emirates Palace is exactly as its name says. A Palace. In the Emirates. Everything about is palatial. Except the food. Which is mediocre. But really no other complaints. Excellent service throughout. Except in the restaurants. Where it is average at best. Breakfast was perhaps an exception, it was almost good. Seriously, once you see the view and the property... More 

Was this review helpful? Yes 2
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Emirates Palace. I am very sorry to read that our food did not meet your expectations. Thank you very much for bringing this matter to my attention so we are able to continuously work on improving our level of service. Sincerely, Holger Schroth General Manager More 

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