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All 116 Abu Dhabi hotels

Mafraq Hotel

4.0 of 5 Hotel   |   Mafraq, Abu Dhabi 6770, United Arab Emirates
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Mafraq Hotel
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Ranked #59 of 116 hotels in Abu Dhabi
A recent review
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86 people have reviewed this hotel

Traveler rating
    26
    44
    8
    2
    6
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10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Gurgaon, India
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel, away from Abu Dhabi city. Rooms were large and functional Big swimming pool, lot of locals are members here. Well looked after hotel. Internet connection was a little slow on wifi About 20 kms out of AbuDhabi city area

Was this review helpful? Yes 2
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 15, 2014

Mafraq Hotel has nice rooms with bathrooms. However there is very poor soundproofing and with many of the rooms having doors connecting them to the next room, bedrooms are very noisy. On 2 nights until 3 am the opening and closing of bedroom doors did not allow me to sleep. The balcony was filthy and full of dirt from pigeons.

Was this review helpful? Yes 4
Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Mark V, Thank you for the time sharing your experiences on Trip Advisor during your last stay at Mafraq Hotel. Your feedback is considered as an opportunity for us to enhance our services thereby creating wonderful memories to all our guests. We take note your comments about the noise disturbance coming from the doors causing you restless sleep. Please... More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 3, 2014

I stayed in this hotel and found it a value for money hotel. Overall the staff are nice and I even had a chance to talk to the General Manager and he was very open to learn the small annoyances that guests may have. The location of the hotel is great and the room rates are quite affordable. The only... More

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Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Ajarn_Mark, Greetings. Thank you for sharing your wonderful experiences on Trip Advisor during your last stay at Mafraq Hotel. It was my pleasure talking to you and learning your insights on areas that needs improvement in our property. I wish you good luck and looking forward welcoming you back on your next trip to Abu Dhabi. Kind regards, Mario More

rode heath
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 28, 2014

We stayed here one night as a guest of Emirates airline as they did not have an onward flight to Melbourne!It was a fair way away from the airport ,some 20-25 minutes and stuck in the middle of nowhere.Don,t let thatput you off if you have transport or there are plenty of Taxis about.The bar in the hotel is very... More

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Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Guest, Thank you for taking time sharing your experiences at Mafraq Hotel on Trip Advisor. Your feedback and comments are significant in our efforts to continuously exceed guest’s expectation. It has been our pleasure knowing that you are happy and satisfied with our products and facilities. However, I would like to personally apologize with regards to the misunderstanding about... More

Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

Great facilities, good rooms, a convenient and quite good restaurant and very reasonably priced, it all sounds unbeatable, but it does have some problems, the problems are not so great that I will look for somewhere else but they are annoying. All of the downsides relate to services, everything else is fine, but while some of the staff are professional... More

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Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Guest, Thank you for taking the time sharing your feedback on Trip Advisor following your recent stay at Mafraq Hotel. It is with great pleasure knowing you are satisfied with our facilities. Furthermore, I would like to commend your insights on the areas on our services which can be improved. These constructive comments shall be coordinated to our colleagues... More

Sharjah, United Arab Emirates
Contributor
19 reviews 19 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 15, 2014

This hotel definitely makes it to the bottom of my list for the worst service I've ever experienced. Actually sorry.. there was no service ever provided. Called for housekeeping? Didn't turn up. Called for dinner? Arrived only after a couple of calls (and an hour later, after my friend's kids were asleep). Need a dental kit? You may as well... More

Was this review helpful? Yes 1
Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Guest, Thank you for taking time to write on TripAdvisor regarding your recent stay at Mafraq Hotel. We take your comments as one of our valuable tool to improve our product and services. I was most concerned that you left the hotel feeling frustrated in reference to your experiences particularly in the way our team members respond and handle... More

High Point, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2014

An off the beaten path location and a bit dated, but a very nice pool area. Do NOT get the paid ahead breakfast as it is over priced, but I will definitely stay again. VERY good price! I live in the WESTERN REGION (desert), and come to Abu Dhabi every week or so to shop and this hotel works fine... More

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Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Guest, Thank you very much on sharing your feedback related to your recent stay at Mafraq Hotel. We are delighted that you commended our pool facilities. We truly hope that you enjoyed your stay. We take note your opinion about the breakfast value, the matters has been relayed to the concern department for necessary reviews and changes. Once again,... More

Preston, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 5, 2014

This hotel is on the outskirts of the city. The neighbourhood surrounding it is suburban and developing but it is an easy drive to Abu Dhabi. First they put us in a smoking room. When we objected, the bell hop took us to a different room immediately. Very professional. The customer service at the front desk was outstanding, but the... More

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Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Estebe H, Thank you for taking time sharing your feedback on Trip Advisor regarding your recent stay at Mafraq Hotel. I have noted your comments about our Room Service staff and the matters has been relayed to the concern department for further actions. Moreover, I will certainly recognized the professionalism and flexibility of our Concierge team in responding to... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

Sent here by the airline while on a stopover and treated very well. The customer service from all the staff is excellent, especially Chrizza on reception who was so polite and willing to help with any requests (not only for me, but for anyone who asked). The female manager was also very pleasant. Nice buffet in the restaurant. Would recommend... More

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Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Sam S, Thank you very much for sharing you great experiences during your stay at Mafraq Hotel. We truly appreciate your opinion and surely we will commend our staff, Chrizza, her manager and the entire Front Desk team for their exemplary service. We wish you good luck and we hope to see you again on your next trip to... More

Ireland, Indiana
1 review
1 of 5 stars Reviewed February 3, 2014 via mobile

We stayed here for two nights we arrived wrecked after a flight from singapore and got to bed at 130 am and had to be moved an hour later due to noise the hall carpets were filthy the next night there was loud noises again from the room next door and people up and down the hall it is in... More

Was this review helpful? Yes
Mafraq-Hotel, General Manager at Mafraq Hotel, responded to this review

Dear Guest, Thank you for taking time to write on TripAdvisor following your recent experience at Mafraq Hotel. It was with great concerns that I read your comments with regards to the service shortfalls you have experienced during your stay. We have taken serious consideration on your comments about the noise, carpets and the breakfast. All these details have been... More

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Additional Information about Mafraq Hotel

Also Known As:
Ramada Abu Dhabi
Address: Mafraq, Abu Dhabi 6770, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Abu Dhabi
#48 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mafraq Hotel 4*
Official Description (provided by the hotel):
Mafraq is a four-star independent hotel situated in the heart of the Mafraq, away from all the hustle and bustle of the city. The hotel is ideally located a mere 20 minute drive to Abu Dhabi city centre, 10 minutes from Abu Dhabi International Airport, 20 minutes from Abu Dhabi National Exhibition Centre, 20 minutes from Yas Island and an hour's drive from Dubai.The property provides warm minimalist indulgence with well thought-out finishing’s, facilities and food and beverages outlets.The subtle tones and simple lines of the hotel is mirrored by the humble approach the hotel takes to delivering a quality modern product built on strong customer service.Mafraq Hotel offers 250 modern deluxe rooms and suites boasting tranquil garden & pool views, and is well equipped with in-room amenities and facilities such as:•24 hours room service•IP telephones with bathroom extension•Wire/wireless with high speed internet access in guest rooms•Free complementary Tea & Coffee making facilities•Interactive 32” LCD Sony TVs with satellite channels, alarm clock, weather & news feed•Well-supplied mini bar•Iron & Ironing Board•Free in-room electronic safety box•Daily complimentary water•Laundry services•Swede Dreams 5 star mattresses•Pillow Menus ... more   less 
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