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Ritz Carlton Abu Dhabi, Grand Canal

#16 of 120 Hotels in Abu Dhabi
Certificate of Excellence
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Al Maqta Area | PO Box 91888, Abu Dhabi, United Arab Emirates
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Complimentary Breakfast
Best prices for: 1 room 1 guest
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Ritz Carlton Abu Dhabi, Grand Canal
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Ritz Carlton Abu Dhabi, Grand Canal
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544 reviews from our community

Traveler rating
    369
    110
    41
    18
    6
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127
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140
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Everything was very good and we will definitely be back. Only two issues: 1 - the beds were a little small and room was a bit cramped for 2 adults and 2 kids. 2 - a huge group of 500 people arrived on our last day and breakfast was rather chaotic to say the least. Apart from that, excellent service... More 

Was this review helpful? Yes 3
Perth, Australia
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Goodbye Ritz Carlton! We are so sad to leave our “family” after staying in a two bedroom villa for six months. It is hard to find words to describe this wonderful experience. Every day and in every way the Ladies and Gentlemen looked after us perfectly. Nothing was too much trouble and our needs were catered for perfectly in every... More 

Was this review helpful? Yes 6
Senior Contributor
22 reviews 22 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I keep coming mostly every Friday for the brunch here, one of the best if not the best brunch in Abu Dhabi, the food there is just perfect, a very big variety that will cater for various tastes, from the oysters to shrimps, meats and so on, cheese lovers have a big variety to choose from, and sweet lovers will... More 

Was this review helpful? Yes 3
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

I am very pleased to read that the creations and the variety offered here with us have made our brunch one of your personal favorites. Your review will surely delight my chefs and my Ladies and Gentlemen working throughout the brunch, so thank you for taking the time to leave these words here with us. We already look forward to... More 

Annapolis, Maryland
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Ritz Grand Canal three times in the past 4 months. It's a great place to stay with great people. The facilities are amazing, the staff is friendly, and there are many choices for great food and drinks. My favorite place to have a drink is Sorso. It is a small bar tucked in the Lobby... More 

Was this review helpful? Yes 10
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

I am glad to hear that you have thoroughly enjoyed each and every one of your stays with us during the past several months. It is always very rewarding to read when our guests explicitly write that their experience with our Ladies and Gentlemen have been nothing but special. Let me share this with my entire team with a special... More 

Leeds, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at the Ritz Carlton previously and it is without doubt an exceptionally good hotel. I would struggle to find any area in which I felt the hotel needed to improve. So when we returned to the hotel this April we knew it would be great. Our experience of the Ritz Carlton over the 9 days was outstanding.... More 

Was this review helpful? Yes 7
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

As the General Manager, I would like to thank you for recognizing and commending the service level of our Ladies and Gentlemen, especially of Blanca and her Villa team. It is always very rewarding for my team to read these kinds of encouraging words from our guests that the dedication and their efforts shown to them have made a difference.... More 

Dublin, Ireland
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at the Ritz Calton was simply amazing. Our room on the 8th floor was extremely comfortable , spacious, spotless , and with a great view. The services was excellent throughout the hotel. The staff were more than helpful and went out of their way to make sure we had a great stay. We used the Executive Lounge, which... More 

Was this review helpful? Yes 3
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

Thank you for those lovely pictures and for the kind words you have left behind here on TripAdvisor. It was a pleasure having you here with us, and I am glad that you have found our room and the service level of Ladies and Gentlemen to be excellent. I will make sure to share this with my team - they... More 

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Having stayed 8 nights at the Ritz Carlton Abu Dhabi, I felt compelled to write about our experience. The staff are fantastic, room keeping to restaurant to concierge, all wanted to help, all went out of their way to make out holiday special. The facilities are great, heated pool is fab great restaurant options, boat across the canal very useful.... More 

Was this review helpful? Yes 8
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

I am very glad to hear that your experience with the service level of our Ladies and Gentlemen, the facilities of the hotel, and the creations of our chefs have delighted your entire family. I do apologize that you have faced several unexpected issues; however, I would like to thank you for mentioning it to us. However small or large... More 

Edinburg, Virginia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This stay was one of the best experiences I have ever had overall. The hotel is absolutely gorgeous inside and out. The staff aim to please especially the Concierge Vincent who I contacted before my stay and booked transportation, a tour, and received Easter worship advice as well. We stayed in two rooms in the club lounge access area. One... More 

Was this review helpful? Yes 7
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

Let me first thank you for the wonderful photos; as the General Manager, it is always exciting to see a few glimpses of what our guests experience here with us. Secondly, words of recognition and encouragement is something that I do not take for granted, so thank you again your words and praises for our facilities and the service of... More 

York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel last year and had such a wonderful time that we decided to tie it in again as part of a multi centre holiday to celebrate my husbands 50th birthday. I did review the hotel in detail last time so will keep this one brief. Our 2nd visit was just as good if not better than... More 

Was this review helpful? Yes 6
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

Dear Paul and Wendy, Reading your reviews always give me great joy - so please do write as much as your heart's content. Thank you for giving us the opportunity to stay with you at such a special milestone; and for always always taking the time to recognize and commend our Ladies and Gentlemen. I know that all of my... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I don’t know from where to start ! I think I will be writing the longest review in my life! This hotel is simply below average and totally not worth what you will pay for. My son had an event in abu dhabi and this hotel was aprox 5 mins away from his event, I called the hotel directly and... More 

Was this review helpful? Yes 3
Ritz-CarltonADGC, General Manager at Ritz Carlton Abu Dhabi, Grand Canal, responded to this review

Thank you for taking the time to write about your recent stay with us. I understand that the issues you have faced have disappointed your expectations here with us, and for that I would like to apologize to you. If you do not mind, please do send me a contact number to rc.auhrz.exec.office@ritzcarlton.com. I would be glad to take the... More 

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