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Holiday Inn Abu Dhabi Downtown

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Sheikh Zayed The First ( Electra/7th) | P.O. Box 32430, Abu Dhabi 32430, United Arab Emirates (Formerly Sands Hotel Abu Dhabi)
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Holiday Inn Abu Dhabi Downtown
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Holiday Inn Abu Dhabi Downtown
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78 reviews from our community

Traveler rating
    50
    19
    6
    1
    2
See reviews for
6
8
6
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff from front desk to housekeeping was excellent. we had reserved two rooms they upgraded us to suite. My kids and mom stayed in the suite. The room service was nice however we had request additional towels and other required things.

Was this review helpful? Yes 1
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “Jawwad A”, Thank you for sharing a review about your recent stay at our hotel. We are very happy to know that you enjoyed the room upgrade and your experience with our staff was one to remember. We look forward to the opportunity of hosting you again in the near future! With very best regards, Cedric Gaillard General Manager More 

Palm Coast, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Even though the Holiday Inn was recently purchased and being renovated it provides excellent service. I have stayed at the Holiday Inn four (4) times for weeks at a time and found the food to be well prepared, staff courteous, and room cleaning (especially by Mahesh) to be impeccable. Highly recommend this hotel. I have stayed at Executive Suites, City... More 

Was this review helpful? Yes
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “Ronald R”, Thank you for your patronage and for writing this wonderful review. It is most rewarding to know you received the positive hotel experience that we have proudly promised to our valued customers. Your valuable feedback is truly appreciated and we will share it with the team to motivate them to continue on their great efforts in making... More 

Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at this property for over a month. The staff is exceptional. The rooms are clean and are newly refurbished (some are still in process of refurbishing). The staff was very helpful. Housekeeping was also exceptional. Freddy(?) was the main person who cleaned my room and was always asking if there was anything else I needed and looking out... More 

Was this review helpful? Yes
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “Raymond M”, Thank you for taking time to write a review about your stay on Tripadvisor. It is great to hear that you enjoyed your stay with us and that our staff was able to create great memories for you. We will pass your compliment to our housekeeper Freddy, he is truly a gem of our staff. Thank you... More 

Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am staying here at holidayinn.it.s good here filling something diffirance with my stay.staff are very friendly with there work.helping always what I need to make my stay enjoyable.I gettin everyday very clean room form housekeeping.I want to give big thanks to ALAUDDIN who is doing his work execellent.

Was this review helpful? Yes 1
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “chuangchuang s”, Thank you for sharing a review about your stay with us. We are thrilled that you enjoyed your stay. Our housekeeper Alauddin is an extremely valuable member of our team. We will definitely share your comments with him and thank him for creating such a great impression on you. Thank you and we look forward to welcoming... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been in this hotel in April 2015 for 10 days. Nice hotel .friendly staff. Clean room and best thing is in city centre Facilities in hotel is very good. Restaurant and food is very good. Hopefully the maintenance project in hotel will finished soon.

Was this review helpful? Yes 2
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “mohamed g”, Thank you very much for choosing Holiday Inn Abu Dhabi Downtown for your recent trip to Abu Dhabi. We are very happy to know you enjoyed our guest rooms, location, staff and food. Thank you for sharing your high praise with the online community. We hope this nice experience will entice you to return to us whenever... More 

Galway, Ireland
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is about a 10-15 minute walk to the Corniche. The staff were all so friendly and check in/out was very quick and easy. While the first room we received wasn't what matched what was booked, we were upgraded to the club room. It was a beautiful room with a nice view and the wi-fi was excellent. Breakfast was... More 

Was this review helpful? Yes 1
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “ADRIANPGalway”, Thank you for sharing a review with us. It is fantastic to know how so many facets of our hotel, such as our ideal central location, guest room and breakfast provided you with an unforgettable experience. Additionally, thank you for taking notice of the high quality service you received from our staff. We hope this positive impression will... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Conducive for a business traveller like me with the Holiday Inn Hotel excellent services to mention a few, the room service is very good and I personally commend the good service of Mr. Alauddin. Restaurant, tried the mouth-watering foods on the table ever since it was still the Sands Hotel. I love the Tipar Bar service crew and the CO2... More 

Was this review helpful? Yes 3
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “Edgar V”, Thank you for the wonderful feedback regarding your stay at Holiday Inn Abu Dhabi Downtown. There is no greater award to us than receiving kind words and satisfaction from our valued guests. We are very pleased that you enjoyed your stay with us. We will let our staff, including Alauddin, Emmylou and the front desk team know... More 

Dubai
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was warmly greeted by Mohsin at reception...first impressions mean so much and he went out of his way to make sure my stay would be enjoyable. The concierge, Wilfred, was very friendly and helpful. Also Jazab gave me great help with directions....I enjoyed the buffet breakfast in La Piazza..Roden, the head waiter, called me by name..had never met before..I... More 

Was this review helpful? Yes 1
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “alexander b”, Thank you for sharing about your experience at Holiday Inn Abu Dhabi Downtown. It is wonderful to know that you enjoyed so many facets of your stay, including our hotel’s amenities, food, warm welcoming environment and caring service. Thank you for letting us know about the five-star service you received from every single team member and we... More 

Emirate of Abu Dhabi, United Arab Emirates
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2015

I have stayed in holidaying downtown for 2 weeks.it,s my first time here.all staff are frindly good attitude. allways ready to help. it,s a good place where I am staying.I feeling happy to stay here. staff are smiling with us.alos lisiting proper attintion.they knows very well haw to solve the problem.room cleaning is excellent form the housekeeping.every day before I... More 

Was this review helpful? Yes 3
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “hong8772”, Thank you very much for sharing the details of your recent stay. We are very happy to know that you enjoyed your first stay at our hotel and that your experience with our staff was one to remember. We look forward to exceeding your expectations for many trips to come! Best regards, Cedric Gaillard General Manager More 

1 review
5 of 5 stars Reviewed April 15, 2015

The staff was more than friendly and made every kind of effort to satisfy our needs. We enjoyed the breakfast every morning and really appreciate the help from the concierge team. We also want to thank the room boy Mahesh for providing us with a perfectly cleaned and lovely decorated room every day. We´ve stayed at the Holiday Inn Abu... More 

Was this review helpful? Yes
AUH_DTWN, General Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear “Sissi d”, Thank you for your wonderful feedback. To satisfy every guest’s needs is our specialty here at Holiday Inn Abu Dhabi Downtown. We are thrilled that you enjoyed the stay with us as well as the breakfast and our amazing staff. A positive review from our guest is definitely the highest honor that we can earn. We look... More 

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