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Sheraton Khalidiya Hotel

Zayed the First Street, Abu Dhabi 6727, United Arab Emirates
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Sheraton Khalidiya Hotel
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198 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abu Dhabi, United Arab Emirates
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I suspect the management has been taking heed of the feedback from tripadvisor and taking steps to address past issues. Otherwise, the difference in experience from the previous reviewers with brickbats to share could be attributed to our visit during Ramadan and summer season and the hotel was very quiet. Our tour group was given rooms on the Preferred Guest... More 

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Abu Dhabi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel has a great reputation but the rooms must be updated. The bathroom had a great deal of black mold or simply old cauking around the tub and sink. The tiles on the floor needs to be professionally cleaned or replaced. You wouldn't want to walk on them with your bare feet. Lastly, it would be kind to inform... More 

Was this review helpful? Yes 1
SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear/ Letty M, First of all I would like to thank you for choosing Sheraton Khalidiya Hotel Abu Dhabi to stay in UAE, We are disappointed to know that your stay was below your expectation specially for the cleanliness and the Check-in/out procedure during your stay, Regarding the appropriate upgrades we have already started our renovation plan so we can... More 

Sharjah, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 18, 2015

Coming all the way from Sharjah, we stayed here for 1 night to spend the new year's eve in this hotel and so far I only enjoyed the food being served in the restaurant in the lobby area. I enjoyed the pizza, pasta, and the deserts.Would totally recommend the hotel restaurant if you need to eat out if your're within... More 

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SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear/ vourethegeoul, First of all I would like to thank you for choosing Sheraton Khalidiya Hotel Abu Dhabi to stay in UAE. We appreciate for your time in sharing with us your comments and apologize for the inconvenience caused, your comments are taking seriously for actions, Any feedback is valuable to us as it helps us improve and serve our... More 

Midleton, Ireland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 12, 2015

The reason for the title of my review is straight forward. Why book the very cheap rates at the No. 93 hotel of 120 in Abu Dhabi on Trip Advisor and then bash it online? I hope my review is a little more practical for those looking for all round, accurate feedback regarding this hotel. One such review I am... More 

Was this review helpful? Yes 2
SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear Mr. Patrick S, Thank you so much for your detailed review.... much appreciated. Sadly, I did not get the chance to meet you in person. We shared your points and comments with the department heads. Apologize for the inconvenienced happened in the pub due to the Micros timing. The IT is working on it to find a solution. One... More 

Abu Dhabi
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 11, 2015

First of all this hotel not deserve the 4* We arrived at 11 pm and no bellboy we wait for a while till someone came, the man who came look at us and went to local man was on the car behind us!!!! Then we did the checkin very staff not friendly at all, we are 4 persons with booking... More 

Was this review helpful? Yes 1
SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear Nawal K, Thank you for sharing your review on Tripadvisor. We are very sorry that your stay was not happy and satisfying. All your comments are been taken seriously and forwarded to the concerned department for immediate action. We promise to eliminate those incidents. Again, please accept our apology. Khaled Mekky General Manager More 

London, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 8, 2015

I liked this hotel because it is less than a 5 min walk to where the complementary dubai-abu dhabi emirates bus stops. the hotel is also a very short walk from the beach and khalidiya mall. i took a taxi to the yas marina circuit (approx. 70 Dhs), then yas marina circuit to the grand mosque (approx. 40 dhs) and... More 

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SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear curioustraveller104, Thank you for your review and comments. We truly apologize for the points which disturbed your stay. We have forwarded thesr points to the concerned departments to take the necessary action. We will do our best to avoid those disappointing points in the future. Best regards. Khaled Mekky General Manager More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2015

We stayed at the Khalidiya on our way to and on the return to visit family in Australia. The hotel is really good and in a great location a short walk to both sea front and a large shopping mall, there is a good bus service passes the hotel taking you to the attractions in doth directions, that said the... More 

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Was this review helpful? Yes 1
SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear Michael, Thank you for your time in writing the review. We are very pleased to know that you liked the hotel and the stay with us. We are doing our best to provide the best service for our guests. We hope to see you again in Sheraton Khalidiya hotel. Best regards. Khaled Mekky General Manager More 

Navan, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

A group of us stayed here for two nights and were not disappointed. Friendly staff who went out of their way to help you, good location and nice decor. Food was good and pool area was clean. Would recommend

Was this review helpful? Yes 1
SheratonAlkhalidiya, General Manager at Sheraton Khalidiya Hotel, responded to this review

Dear Sarah R Thank you so much for your review. We are very happy to read your nice comment about our hotel and to know that your stay with us was satisfying. We hope to welcome you in the hotel. Best regards. Khaled Mekky General manager More 

Caloundra, Australia
Level Contributor
415 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
1 of 5 stars Reviewed May 3, 2015 via mobile

We stayed here because of location, and the Sheraton reputation. I was previously part of the Sheraton club and expect certain standards. None of which were present here. We had a king room, with 2 people on the booking but there was only one towel and one coffee mug, and even after asking we only received the extra towel, not... More 

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