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Sheraton Abu Dhabi Hotel & Resort

5.0 of 5 Corniche Road | P.O. Box 640, Abu Dhabi, United Arab Emirates
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Certificate of Excellence 2014
Sheraton Abu Dhabi Hotel & Resort
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Sheraton Abu Dhabi Hotel & Resort
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738 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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There are newer reviews for Sheraton Abu Dhabi Hotel & Resort
See the most recent reviews
Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2011

My partner and I stayed at the Sherton for a week in March. We were really impressed with the hotel, our room was spacious and scrupulously clean with a lovely bathroom and a seaview as requested. The staff were pleasant and charming . A special mention to Andrea here , who , despite being new to the hotel , assisted... More

Was this review helpful? Yes
Management response:

Dear Kate, Thank you for taking the time to share your recent experience in our hotel on tripadvisor. I was well pleased to see that our team took good care of you and your partner and that you thoroughly enjoyed our hospitality and your holidays. You may rest assured that I will share your kind comments with our associates as... More

bristol
Contributor
16 reviews 16 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 12, 2011

fine hotel, and if you can get a cheap rate on an internet website go for it. but be warned, they charge you per day for internet, which isnt even wireless, and you can only access ONE DEVICE. i wasnt able to even use my work laptop or my ipad. i spent over an hour with the help desk who... More

Was this review helpful? Yes
Management response:

Dear Laulaupi, I firstly would like to thank you for taking the time to post the review of our property on tripadvisor and you may rest assured that we will treat your comments with great importance as it is with such firsthand customer feedback that we can improve our services. I was happy to hear that you enjoyed your overall... More

Frankfurt, Germany
Contributor
12 reviews 12 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 6, 2011

I was impressed by the friendliness of the staff. The Hotel is well kept, despite the fact, that it is not one of the latest Hotels in AUH. I enjoyed (not enough) the pool - and can recommend the Hamburger at the pool Bar - Just excellent ! The restaurants offer a great variety of flavours - the italian restaurant... More

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Management response:

Dear PengPeng, Thank you very much for posting a review of our hotel on Trip Advisor. I was very pleased to learn that you enjoyed your stay at our hotel and that the service, the quality of food in our restaurants and the location of our hotel met your approval. As you rightly mention, our hotel is not the “youngest”... More

Curitiba, PR
1 review
5 of 5 stars Reviewed April 4, 2011

Our stay of only 3 days left longing. Very high-end hotel, with highly professional, friendly, courteous and helpful. The room, decorated with exquisite taste, without undue exuberance proved to be very functional. Hygiene is one of the strengths. The care of small details are visible. Finally, a highly recommended hotel, without any observation we could do. We will stay in... More

Was this review helpful? Yes
Management response:

DearCROliveira, Thank you very much for your review on TripAdvisor. I was very pleased to learn that you enjoyed your stay at our hotel and that the services and facilities were up to your expectations. I also noted that you intend to return to our hotel again in the future and I look very much forward to welcoming you back... More

Cheshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 28, 2011

Excellent location, good value for money especially the breakfast package which includes buffet breakfast, snacks,soft drinks and hot beverages until 1800 and drinks from 1800-2000hrs. Hotel has a good gym which is free for guests to use. Room of good standard, wifi available in room. Large impressive bathroom with bath and seperate shower

Was this review helpful? Yes
Management response:

Dear Millie09, Thank you very much for taking the time to post a review of our hotel on TripAdvisor. I was very pleased to learn that you enjoyed your stay at our hotel and were overall very satisfied with the facilities and the services we provide to our guests. I do hope that we will have the pleasure of welcoming... More

London, United Kingdom
1 review
5 of 5 stars Reviewed March 21, 2011

Great relaxing hotel I assure you that you will not only get 100 % reward Plus complete satisfaction too , I decided to visit AbuDhabi for a holiday as i was looking for a warm climate, located close enough to the UK for a day flight and no jet lag. The sheraton was the perfect choice of hotel. Having stayed... More

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Management response:

Dear Robenson, Thank you very much for posting a review of our hotel on TripAdvisor. I was very pleased to learn that your stay with us met your expectations and that my colleagues were able to make your stay a comfortable one. I have taken the liberty to share your kind comment about our Pool Manager with the associate concerned... More

Amman, Jordan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 20, 2011

I stayed 5 days in this hotel , the hotel is very old ,the rooms is very small we even could not walk in the room and the bed was uncomfortable , there was construction in street . and the worst thing in the hotel is the staff , they were unhelpful at all . they should pay to as... More

Was this review helpful? Yes 1
Management response:

Dear Ded_End9, Thank you very much for posting a review of our hotel on TripAdvisor. I am sorry that you did not enjoy your stay at our hotel but I am frankly, quite surprised about your negative comment particularly as it relates to the service of our team members. As you can see from the other reviews on TripAdvisor, our... More

Dublin
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 19, 2011

This is a genuine 5 Star luxury resort with ample amenities and perfect service! Mid-week rates are high but their prices drop dramatically Friday and Saturday nights so we got lucky and booked a two-night stay en route to Australia. This provided the perfect opportunity for some very welcome R&R an otherwise arduous journey. Transport from the airport is easy.... More

Was this review helpful? Yes
Management response:

Dear MP1 Dublin, Thank you very much for taking the time to post a review of our hotel on TripAdvisor. We were very pleased to note that you enjoyed your stay at our hotel and that you were satisfied with both the services we provide and the facilities and restaurants at our resort. I would appreciate it if you were... More

Liverpool, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2011

We stayed at the Sheraton for a few days on route back to the UK from Melbourne. We arrived at the hotel @ 06.00hrs, 8hrs before the official check-in time. We were greeted by a friendly, warm receptionist who advised us that due to the early arrival time only one of our two rooms was ready however they would get... More

Was this review helpful? Yes
Management response:

Dear Woody, I would like to thank you for taking the time to post your kind feedback on your recent experience in our hotel. I was very pleased to hear that you enjoyed your time with us and that our associates made you and your family feel welcomed and comfortable. Such customer feedback is what we strive for in our... More

Bethesda, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 25, 2011

I travel frequently for business and pleasure and am a loyal Starwood hotels customer; currently Gold level. That led me to the Sheraton Hoel & Resort Abu Dhabi. I was in residence there for nearly 3 weeks in February 2011. I would recommend the hotel but if you have a concern you may not get any response. One week into... More

Was this review helpful? Yes
Management response:

Dear Mr. Hanson, Thank you for sharing your feedback with us on your recent stay in the hotel and while I certainly appreciate your comments sent in regards to your experience, I was left with an uncomfortable feeling in regards to what you have mentioned about our follow up and response on customer concerns. I had personally sent you an... More

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Additional Information about Sheraton Abu Dhabi Hotel & Resort

Address: Corniche Road | P.O. Box 640, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Abu Dhabi Hotel & Resort 5*
Number of rooms: 272
Reservation Options:
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Also Known As:
Sheraton Abu Dhabi Hotel Abu Dhabi
Sheraton Abu Dhabi Hotel And Resort
Abu Dhabi Sheraton

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