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All 116 Abu Dhabi hotels

Novotel Abu Dhabi Gate

4.0 of 5 Hotel   |   P.O. Box 92 156, Road 34, Gate City Bain Al Jessrain, Abu Dhabi, United Arab Emirates
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Novotel Abu Dhabi Gate
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Ranked #47 of 116 Hotels in Abu Dhabi
A recent review
4 of 5 stars Reviewed December 24, 2013
Esa H Ruwais, Abu Dhabi, United Arab Emirates
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159 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Abu Dhabi Gate
See the most recent reviews
Amman, Jordan
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 10, 2013

The hotel is generally good, new rooms and building. However, they made me stay in a smoking room while I had asked for a non smoking room, they said I can change it later but I was super busy to change rooms the next day. I did not like the smell of the sheets, they were clean but smelled like... More

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Al Ain, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 9, 2013

Chick-in procedurs was not good and the payment mothed as well so annoing do not take money prior to come but more staff in the recption to finish all the guset it was so busy no vallet parking driver

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Dedes P, Manager at Novotel Abu Dhabi Gate, responded to this review

Dear Valued guest, It is a pleasure to have you stayed in Novotel Abu Dhabi Gate and thank you for your feedback. We will certainly review the Check-In procedure to see the area of improvement as necessary and enrich our booking choices ensuring our guests are comfortable with the payment method according to the booking made. We also take this... More

Derby, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2013

This is a lovely hotel with well appointed rooms and excellent facilities.The rooms have a lovely comfortable bed with excellent bathroom facilities.The hotel offers you a choice of restaurants to eat in,the horizan restaurant was our favourite place to eat in of an evening after a day sight seeing in this beautiful city. Sugath F& B supervisor was the main... More

Was this review helpful? Yes 6
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 20, 2013

This is such a nice hotel, with excellent facilities. Unfortunately, it is let down by the attitude of some staff and the systems employed. In order to charge anything to the room you continually have to add to your credit, staff don't understand how to find bookings and when you pre-pay for breakfast they chase you for further payment. All... More

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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2013 via mobile

Would like to recommend fully staying over any period,mainly thanks Sugath (F&B superv.),outlet Horizon for immedite assistance,nice attitude and personal/professional help,due to his guideance we have found the stay much more relaxing and unforgetable.thank you Sugath!!

Was this review helpful? Yes 4
Durban, South Africa
17 reviews 17 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2013 via mobile

My friends and I prebooked a triple room sharring...to our dismay we get 2comfy beds & half a couch large enough for a 5 yr old!The room was clean,outside pool area great,breakfast was ok!Check credit card prebookings as i was charged incorrectly and in advance!The reception staff can improve on their service!

Was this review helpful? Yes 1
Zurich, Switzerland
1 review
3 of 5 stars Reviewed October 20, 2013

Even though booked and paid weeks in Avance, room was not ready for the booked occupancy incl two extra children beds. Good breakfast buffet, nice open air pool. Good underground parking. Friendly straff.

Review collected in partnership with Accorhotels.com

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Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 17, 2013

After waiting 45 minutes to check-in as only one person was working on Reception, it then took over 3 and a half hours and 2 complaints to get the extra bed which was already pre-booked. However, the F & B manager, Bernard O'Neill dealt with the matter immediately and very effectively. He turned the stay around completely! The food in... More

Was this review helpful? Yes 3
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Additional Information about Novotel Abu Dhabi Gate

Address: P.O. Box 92 156, Road 34, Gate City Bain Al Jessrain, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Abu Dhabi Gate 4*
Number of rooms: 224
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