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Ramada Downtown Abu Dhabi

Travelers' Choice award winner
4.0 of 5
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8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
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Ramada Downtown Abu Dhabi
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Ranked #12 of 120 Hotels in Abu Dhabi
A recent review
5 of 5 stars Reviewed December 18, 2014
Nick15708 Dubai, United Arab Emirates
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492 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Ramada Downtown Abu Dhabi
See the most recent reviews
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 18, 2014

Stayed in the hotel over a weekend I was working so it was based on something cheap and close to the cornice. When I checked in at about 10pm(long working days) the staff were very helpful and quick. When I asked where I could get a drink they informed me they had their own bar on the 10th floor which... More 

Was this review helpful? Yes 1
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Nick15708, We are glad to know that you enjoyed your stay with us and we're grateful for such a high appreciation of our service. You pointed one of our biggest strengths, which is the great value for the price. Thank you for choosing Cristal Salam Hotel and we are looking forward to hosting you again. Warm regards, Milad Andraws... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 12, 2014

Stayed in this hotel with my wife. We booked a deluxe room, which was very spacious and tidy. The illumination inside was very romantic. Very clean bathroom and toilet. Excellent service by the hotel staffs. We had access to the pool and gym. One other thing is the super speed Wifi..

Was this review helpful? Yes 1
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Jithin M, Thank you for the wonderful review. We are happy to know that you and your wife enjoyed your stay at our hotel. We will definitely look forward to welcoming you soon. Warm regards, Milad Andraws General Manager More 

Chesterfield, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2014

I stayed at the hotel with friends and the reception team went to a lot of trouble to allocate us rooms next to each other. The rooms were very stylish and modern. The bed was big and comfortable. The hotel is well situated in Abu Dhabi with underground parking The staff were all friendly and helpful. I would definitely stay... More 

Was this review helpful? Yes 2
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear wendy_pinchbeck, Thank you from behalf of the Cristal Salam Hotel team for your great review and words of appreciation. It is our utmost pleasure to see our guests satisfied with the service that we deliver. We will definitely look forward to welcoming you again in our hotel. Warm regards, Milad Andraws General Manager More 

Miami, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2014

I was very well delighted with my stay at Cristal Salam. The location, service and kindness of the hotel staff was amazing. The furniture and decoration of the room is very modern and clean. The breakfast buffet was nice and abundant. Nice boutique hotel with good price and service. I definitely recommend it for business travelers.

Was this review helpful? Yes 4
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear KittyMiami, Thank you for your positive feedback about our service and facilities. It is very motivating to read your review, and we are looking forward to welcoming you again in our property. Warm regards, Milad Andraws General Manager More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2014

The receptionist (Leen) very much pleasing with good hospitality. After reaching the room boy knocked to door to ask whether everything is ok or I require anything more. I liked his approach, also the rooms are quit spacey. Being a new property, all the rooms and the surround are still clean. The underground parking is very narrow. I couldn't maneuver... More 

Was this review helpful? Yes 1
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Dhanam J, We are delighted to know that you enjoyed your stay with us. Thank you for high appreciation of our staff, particularly Leen. We hope to welcome you again in our hotel in the nearest future. Warm regards, Milad Andraws General Manager More 

Warfield, United Kingdom
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 3, 2014

We wish to thank this hotel for a wonderful overnight stay. We only stayed one night as we were on a stopover on our way home. We received wonderful assistance from Ajimon with help with tourist information, he is a great gentleman. The only disappointing thing is we were told in the restaurant breakfast was one price and charged differently... More 

Was this review helpful? Yes 2
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Drury1970, Thank you for the constructive feedback and sharing your experience with us in our hotel. We are glad to know that your short stay was enjoyable and our staff, Ajimon, was efficient and helpful. It will be our utmost pleasure to host you again. Warm regards, Milad Andraws General Manager More 

Paignton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

My wife and I stayed at the Cristal Salam on the F1 weekend for three nights, excellent hotel , very good staff especially Ajimon the concierge who could not do enough to help us. Our room was 4th floor and was very smart and modern with a large bathroom , Overall the room was superb. We had diner on the... More 

Was this review helpful? Yes 1
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Luggage-9491, We are delighted to read about your stay with us. It is always encouraging to know that we manage to meet the expectations of our guests. Thank you for your positive feedback about our concierge Ajimon, our facilities and service. We are looking forward to welcoming you and your friends in our hotel very soon. Warm regards, Milad... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

We jus checked in for a night. With my husband and my cousin brother with his wife.The hotel is beautiful, the reception staff is very friendly and welcoming.The price per night is a bit expensive , the property is good and neatly presented in the rooms.l loved the bathroom most.Above all the cristal Salam hotel must improve in cleaning their... More 

Was this review helpful? Yes 2
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Blessings T, Thank you for your review and suggestions on improving some aspects of our service. We are happy to see that our staff (front office) efforts are appreciated by you. Give us another chance to welcome and surprise you with the improved and personalized service. Warm regards, Milad Andraws General Manager More 

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 29, 2014

We didn't actually end up staying here as our taxi driver had taken us to the wrong 'Cristal'... We were warmly greeted with juices and upon finding out we were at the wrong hotel, arranged us a taxi to our actual hotel. Staff were extremely helpful and friendly!

Was this review helpful? Yes 1
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Alessia M, Thank you for taking the time and reviewing our hotel. We are glad to know that our staff was helpful and friendly in assisting you. It will be our privilege to welcome you in our property in the future. Warm regards, Milad Andraws General Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 27, 2014

Our group of friends stayed in Cristal Salam during Formula 1.. Though hotel is fully booked the staff managed to give us a room on the same floor which we don't usually get during busy period.. The rooms were so clean and modern..last stay of our stay we had a short visit to vertical bar located on the roof top... More 

Was this review helpful? Yes 2
Milad A, General Manager at Ramada Downtown Abu Dhabi, responded to this review

Dear Suzaneieiphyu, Thank you for such a wonderful feedback regarding our hotel and the staff. We are glad to hear that your stay with us was flawless and we promise to meet your expectations during your next visit as well. Looking forward to welcoming you in Cristal Salam Hotel very soon. Warm regards, Milad Andraws, General Manager More 

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