We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 116 Abu Dhabi hotels

Novotel Abu Dhabi Al Bustan

4.0 of 5 Hotel   |   Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Hotel website
Hotel amenities
Save Saved
You added Novotel Abu Dhabi Al Bustan to your Saves list
Novotel Abu Dhabi Al Bustan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
76%
Ranked #55 of 116 hotels in Abu Dhabi
A recent review
5 of 5 stars reviewed 1 week ago
William C Muscat, Oman
  • Overview
  • Reviews (27)
  • Photos (30)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (5)
  • Location
  • More
Write a Review

27 people have reviewed this hotel

Traveler rating
    16
    5
    3
    1
    2
See reviews for
1
Couples
0
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Muscat, Oman
Contributor
19 reviews 19 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a four star-priced hotel with five star service and amenities. The gym/sauna/pool area alone is enough to fool one into thinking that it's an urban five star. All high quality. The service is also of extremely high quality. Very professional and friendly at all times. Don't expect flawless English language skills, but this is the norm for the... More

Was this review helpful? Yes
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Firstly, thank you for staying with us here in Novotel Abu Dhabi Al Bustan. Knowing that you have enjoyed your stay and were pleased with our facilities and services inspires us more to exceed our guest's expectations. We truly appreciate your positive review and recommendation and look forward to welcoming you back on your next stay. Best... More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Its a new property..rooms are clean, staff is courteous, nice pool and gym. But internet is poor plus Skype voip is blocked. its no more blocked by telecom providers in UAE but it is still blocked in hotel. Viber sites are also blocked.

Was this review helpful? Yes
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Firstly, thank you for staying with us and for your constructive review. We appreciate that you were pleased with our rooms, staff, pool and gym. As a hotel, we provide our guests the same internet facility provided by Etisalat which is the major internet provider in the UAE. We have checked Skype VoIP and it is working... More

Staffordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

As ever time over takes and i intended writing this ages ago as stayed at this Novotel just after its opening in May. Our first stay in Abu Dhabi and third stay in a Novotel Hotel, our daughter working there and living close by hence using this brilliant hotel. Arriving midday we were allocated a superbly modern room with a... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Firstly, thank you for sharing your experience with us and to the TripAdvisor community. We are glad that you were pleased with our facsilities and services. I have noted your commendation of Fatima and will be delighted to pass your appreciation to her. Reviews such as yours inspire us to continue to exceed our guests expectations. We... More

Abu Dhabi, United Arab Emirates
Top Contributor
96 reviews 96 reviews
19 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed July 6, 2014

I was pleasantly surprised on my recent stay here. Firstly, I like the location. It is not in the city itself - more on the outskirts, in the suburbs. I found the location very peaceful compared to the hustle and bustle of the city. Furthermore, it is close to the embassies, Carrefour, a convenience store and a shopping mall. My... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Greetings from Novotel Abu Dhabi Al Bustan! We thank you for taking the time to share your experience with us to the TripAdvisor community. We are delighted that you enjoyed your stay and were pleased with our hotel's location, your room features and design, as well our kids club and pool. We are also thankful of your... More

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 27, 2014

Without doubt the staff at Novotel Al Bustan were outstanding. I arrived at the hotel exhausted from a long flight and sick with the flu; from then on, the staff ensured that I was as comfortable as can be. During the first night at the hotel there was a noise coming from the smoke detector I'm my room. Being too... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Your review has truly inspired me and my team. The comments on their service has motivated them more to deliver not only outstanding service but one that will be cherished by our valuable guests. Then again, please accept my sincerest apologies for the inconvenience caused by the noise of the smoke detector. Rest assured our Engineering team... More

Zurich, Switzerland
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 25, 2014

We ended up at the Novotel because our designated hotel in Abu Dhabi was overbooked. They sent us to the Novotel which has just been opened a few weeks ago. Not a too good start, especially as I'm not fond of Novotel Hotels. But it took a turn for the better already at the check-in. Friendly and efficient stafff welcomed... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are delighted that were able to change your view about Novotel Hotels. I have noted your feedback on the iron and ironboards and we do offer them upon request. Likewise, we are glad that you were impressed with our room facilities and amenities, as well our gym and delectable breakfast spread. My team is grateful that... More

Al Ain, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

I have been staying here for the past few months and it's getting better by the day. Here is the thing!! The hotel is new and furnished to a very high standard, the service is lovely in all area,s, The food choices in the restaurants is a good cross section, with "choice cut" being the sort of flagship, open grilled... More

Was this review helpful? Yes
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is encouraging to read that we have exceeded your expectations with our facilities and pleased with our dining outlets. I have shared your inspiring comments to my team and they are elated that their efforts have not gone unnoticed. Our utmost appreciation for your kind review. It will be our pleasure to welcome you again at... More

Abu Dhabi, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

I stayed at the Novotel Al Bustan in Abu Dhabi for 5 weeks during my transition from the UK to work in the UAE, although recently opened the staff were well trained and very pleasant throughout the hotel. The waves pool bar is very relaxing and there are two members off staff Gemunu and Lavender who always greet you with... More

Was this review helpful? Yes 3
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Greetings from Novotel Abu Dhabi Al Bustan! We are glad that you were pleased with our services at Waves Pool Bar and impressed with our Choice Cut Restaurant. I have passed on your comments to Gemunu and Lavender and they are gratified by your appreciation. Thank you for your kind review and we look forward to welcoming... More

Abu Dhabi, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 5, 2014

I am writing this review to make sure that this property gets a fair shake. We did not get to stay in any of the rooms and can not comment on them, but would like to share our experience of dining at Choice Cut Steak and our experience with hotel staff, etc.. Arriving at the hotel we were greeted with... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Trip Advisor Member, Greetings from the Novotel Abu Dhabi Al Bustan! Thank you for taking the time to share your comments to the TripAdvisor community. We are glad that the hotel interior and ambience was to your liking and also that you were pleased with our F&B service. Your inspiring comments were shared to my team and they were... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2014

Although the rooms in the hotel are very nice and comfortable the service in the bars and restaurants is terrible. The staff appear to be completely overwhelmed when you try and order food or drinks. The ordered items either then take forever to arrive or do not arrive at all. On more than one occasion the staff had to ask... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Novotel Abu Dhabi Al Bustan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Novotel Abu Dhabi Al Bustan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Abu Dhabi Al Bustan

Address: Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Hotels.com, Priceline, Travelocity, Tingo, Agoda, TripOnline SA, BookingOdigeoWL and Venere so you can book your Novotel Abu Dhabi Al Bustan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (5)
Viewed
Dining (6)
Viewed
Room/suite (4)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Abu Dhabi with
any amenities

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#23 Spa Hotel in Abu Dhabi #46 Luxury Hotel in Abu Dhabi
Hotel Class
Official Description (provided by the hotel)
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 
Number of rooms
361

Questions & Answers

Questions? Get answers from Novotel Abu Dhabi Al Bustan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer