We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Abu Dhabi Al Bustan

Hotel website
Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Book on
TripAdvisor
Trusted partner. We work directly with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Novotel Abu Dhabi Al Bustan
Professional photos View all
Browse nearby
Novotel Abu Dhabi Al Bustan
Add Photo Write a Review

120 Reviews from our TripAdvisor Community

Traveler rating
    56
    34
    20
    5
    5
See reviews for
17
11
8
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (120)
  • Mar-May only
    (49)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (36)
All months
Abu Dhabi, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hi, this is a nice accommodation place just like home. The services are good. The staff especially Mr.Yonous & Mr.Hamza are very caring, helpful, sweet talkers and customer devoted. I don't know the hotel policy but one suggestion, if the seating arrangement is provided for the reception staff will be good and helpful for them as they have to stand... More 

Was this review helpful? Yes 2
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is such a delight to read that you feel at home staying with us and that you are pleased with our services. Thank you for your kind compliments for our Guest Service Agents especially Mr. Younus and Mr. Hamza. It is always my pleasure to share guest appreciations to the entire team. We very much appreciate... More 

Gold Coast, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel itself is very nice, rooms are big and comfortable and the hotel offers a range of different dining/ entertainment options. All of the staff our pleasant and helpful, but the staff at the waves bar are well and truly the best ambassadors that the hotel has. The biggest issue I have with the hotel is that it lacks... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to share your experience following your stay with us. We are delighted that you had a comfortable stay and that our rooms, dining and entertainment options and guest service has exceeded your expectations. Your compliments will be passed on to the Waves Bar team and I am certain that they will... More 

Lahore, Pakistan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is good; reception is OK to helpful; Rooms medium sized; view generally good; Room service leaves a bit to be desired; switching on the TV was a hastle and similarly, readjusting AC temperature as well.

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your kind review. I have noted your comment on the A/C and the TV, please accept our apologies for the inconvenience caused. As well, we are sorry that the room service was not to your full satisfaction. Nonetheless, we are glad that you were satisfied with our location, reception and rooms. We appreciate feedback... More 

Paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I regulary go to this hotel for professional reasons. I am always surprised by the high quality of the personal there. The hotel is perfect, very pratical for business trip, good restaurants and nice atmosphere, not to forget to Gym Club (probably the best in AbuDhabi), massage and spa! A special thank you to Mahesh, in the Steack House Restaurant.... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are grateful for your positive feedback on our guest services. It is such an inspiration for us to read such comments and drives us more to continue, if not do better to fulfill and exceed our guest expectations. I am also delighted that you were impressed with our restaurants and wellness facilities. It will be my... More 

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on a stopover to Europe. Never having been to Abu Dhabi. The hotel is very nice. Rooms are spacious and clean and overall a great pick if you need to stay in the area The service from every single employee was top rate. They would all do anything to help you at any time. We... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your kind review. We are pleased that our rooms were to your liking. As well, we are glad that our associates have left you a remarkable impression. I will definitely relay your compliments to the entire team citing Nandeetha for a job well done. We hope you will have the opportunity of staying with... More 

Cairo, Egypt
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I Liked the Hotel, Hotel team are very helpful . Specialy Aziz from Reception, who's professional and got knowledge about City that helped me during my tour around the Hotel Internet is perfect as well as the Hotel Cleanness. Hotel services are provided in a professional way

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are glad that you were happy with your stay with us and that the hotel internet and services were to your expectations. It is always my pleasure to pass on your appreciation for Aziz as well to the entire team for inspiration. Thank you for your kind review. We look forward to welcoming you back to... More 

Shaftesbury, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I picked this hotel for the price and was really surprised with the cleanliness, professionalism of staff, services and location. 5 different place to eat and room service, spacious rooms with a shower and bath separate, great leisure facilities and about 20 minus from main Abu Dhabi like the Corniche and also 20 minutes from Yas island. Great hotel, just... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, I am happy to see that the hotel's cleanliness, professionalism of staff, services and location have surprised and impressed you. Likewise, we are glad that you were pleased with F&B outlets, rooms and bath, as well our leisure facilities. Thank you for your positive review and we look forward to welcoming you back for a pleasant stay... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I visit the Choice Cut Steak steakhouse every week. The staff and management are extremely professional and kind. The overall value for the money is excellent. The quality of the food and service is as good as anywhere in the world. The Management treats us like family. We recently visited for my wife's birthday. The staff went... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is great to read that your dining experience and service attitude of the associates in Choice Cut Steakhouse have exceeded your expectations. We thank you for your positive and inspiring comments. It will not only be shared with Jitendra, Akbar, Jonel,Chef Palitha, Duaga, Lindy and Katrina but to the entire team as well. It will be... More 

Amman
Top Contributor
70 reviews 70 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed twice within 2 weeks there. smooth check in and friendly staff. breakfast buffet comes with a big choice. room is specious and clean. the only difficulty was with the wifi. about 15 minutes drive away from the corniche

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We grateful for your compliments on the check-in, staff friendliness and breakfast buffet and glad that you were pleased with your overall stay despite some service shortfalls. I am sorry that the WiFi service did not meet your expectations. We are continuously working on rectifying issues with the connection. Please accept our apologies. Thank you for your... More 

Dubai, United Arab Emirates
Top Contributor
55 reviews 55 reviews
19 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed April 28, 2015

Plus points: -Clean rooms with basic amenities -Decent size pool -Kid's pool for the little ones -Play area for kids -Pool extended timings to the late evening Negatives: -Room pretty small -Many rooms facing the backside of the hotel have no view -Check in procedure was slow due to heavy influx and only 2 check in counters -Kids allowed to... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, I am delighted that your were impressed with the room amenities and cleanliness, swimming pool and kid's corner. Nonetheless, we are sorry for your check-in experience and thank you for your kind understanding of the circumstances during that time. You may enjoy our jacuzzies separately for male and female inside the spa where children are not permitted... More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Pool/beach area (8)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (7)
Viewed
Bathroom (3)
Viewed
Dining (2)
Viewed
Family/play areas (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (5)
Viewed
Dining (6)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (4)
Viewed
Other (4)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay