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Novotel Abu Dhabi Al Bustan

Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
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1 room 1 guest
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Novotel Abu Dhabi Al Bustan
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162 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (162)
  • Mar-May only
    (49)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (36)
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Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed today NEW

I have been staying at Novotel for quite some time now on a long stay basis.The facilities and general services provided are just like othe 4star hotels,but most of the staff exceeds my expectations by delivering an impeccable level of hospitality and warmth. Since i visit the gym,pool and the spa facility regularly,I am amazed at the cleanliness of the... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I so happy in the hotel Novotel Al bustan.And so lovely.Merci to director,and Shristi and receptionist.I thanks to all of you who is working in Novotel Al bustan,you have 3 things is respect,delicious food,all ways clean,and beautiful hotel.And I all ways I praying to be in this lovely hotel al bustan.and please Help me me to get this type of... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are elated by your positive comments following your stay with us. I am delighted to read that we have exceeded your expectations and our guest service attitude has left a remarkable impression on you. Your comments serve as an inspiration for us to continue in improving our services. It will be my pleasure to convey your... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for almost an year in room 1322 and have a lot of positive review to share about this hotel. My first point of contact at Front Desk with Ms. FATIMA assured me a comfortable stay at very first glance. She was consistently helpful & smiling throughout my stay. The room was nice, neat, and clean. All thanks... More 

Was this review helpful? Yes 5
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, There is nothing more rewarding than to learn that our guests feel at home during their stay in the hotel. It gives us an indication that our associates are doing their jobs well and beyond that. We are truly delighted that our rooms and facilities have met your full satisfaction. More than this, we are elated that... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would like to Thanks Novotel Al Bustan Hotel, Management and staff for a surprise birthday cake. I was so impressed during my last two weeks stay with their quality of service and friendliness in the restaurants, the front office and the housekeeping. I will always recommend Novotel Al Bustan and thanks for everyone from the bell boys and valet... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your kind words, we greatly appreciate it. We are elated to learn that we have made both your stay and birthday memorable. It is our continuous endeavor to provide quality service to our guests. Making you feel welcome is our utmost priority. Your commendations and compliments will be shared with the entire team. I... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we keep on coming back to this hotel because it gives us an awesome experience, the staffs are so nice and always ready to offer help, esp we met "mildred" 😘 she's so sweet 😘 ...what more can I say excellent service..tnx a lot.. we'll see u again..

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your great review. We are delighted that you have had an awesome experience during your stay with us. Your positive comments inspires us more to make our guests feel welcome and exceed their expectations. Rest assured, your kind compliments will be passed on to Mildred and the entire team. Looking forward to welcoming you... More 

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 2 weeks ago

It was ausumn experince.nice pool.nice service.staff is very helpfull and cleanliness is proper with full maintainance facility.Nice steam and sauna in novotel access.Gym was nice.overall very nice experince

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are delighted to have fulfilled you expectations during your stay with us. Glad that you were happy with our recreation facilities and impressed with our guest service attitude. Your comments will be shared with the team to serve as an inspiration to continue in our efforts to satisfy our guests. Thank you for your kind review... More 

Bangor, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

During March 2015 I held a Police Training event in the Novotel. I remarked regarding the very high standard of facilities and personnel regarding the conference. However I would like to add that the restaurant personnel also contributed to a very enjoyable stay. I remarked regarding certain staff previously but inadvertently forget the professional service of waiter Sanjeewa who went... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, I am pleased that our banquet team exceeded your expectations during your conference in our hotel and equally delighted that our Restaurant team complemented this and contributed to making your stay enjoyable. It makes me proud whenever an associate is mentioned in reviews for their remarkable service so much so that it is a pleasure for me... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Its a great experience staying here at Novotel,since day 1 up to now we're enjoying a peaceful place yet excellent sevice.Our room is so neat and my two daughters love swimming at the pool.We just love the foods,and accomodating staffs named mildred and cathy..

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your kind review. Glad that our food, facilities and guest service attitude have exceeded your expectations. It will be my pleasure to relay your compliments to Cathy and Mildred of Pepper All Day Dining Restaurant. Please enjoy the rest of your stay with us. Best Regards, Dominique Mercier General Manager More 

Ottawa, Ontario
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found the food very good and of sufficient variety, and no, you can not taste it all on a short trip. The restaurant personnel were very helpful and friendly, conducting themselves in a very professional manner. My appreciation goes to Sanjeewa, Catherine, Reinetta, Govind, Mildred, Charity, Irene, Arjiht, and all their colleagues, my special thanks to Maya, who always... More 

Was this review helpful? Yes 3
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Glad to read that you were happy with our buffet offerings and that you were impressed with our Pepper Restaurant team's guest service attitude. Our main goal is to make our guests FEEL WELCOME during their stay. Your comments affirm that we have achieved this goal. This serves as an inspiration to us to continue our efforts... More 

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