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Novotel Abu Dhabi Al Bustan

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Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
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Novotel Abu Dhabi Al Bustan
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Novotel Abu Dhabi Al Bustan
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96 reviews from our community

Traveler rating
    40
    29
    18
    4
    5
See reviews for
13
6
7
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (96)
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    (25)
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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for two nights. Usually frequent visitor to UAE & silver member club of leclub accor group.. This particular hotel i hste staying and i do not recommend as either staffs are racial or they are rude except a few of them. Some of them dont follow any procedures of Accor, they do their own and claim to be good... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for bringing your concerns to our attention. It is indeed disappointing to read what you might have had experienced following your stay with us. Your comments with regards to the guest service by our associates have been taken on board and currently being looked into internally. Nevertheless, rest assured that our employees do not show... More 

Dubai, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very busy at reception and not the most polite welcome (regardless if I am an Accor Platinum members) which is surprising! The check-in lady seemed to struggle with multi-tasking and was very focused on doing only 1 thing. The question that was asked when she was checking us in was "what are the benefits of being a Platinum"...she did not... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for sharing your experience following your stay with us. Please allow me to express my apologies for the inconvenience you have experienced during your check-in. I have addressed the issues mentioned with my Front Office team to look into it for remedial action. We appreciate your comments and hope that you will give us the... More 

Mumbai
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

i am a long stay guest at novotel, i am very impressed with the hotel rooms and the interior, it is a new property so every thing seems new. but there is a vast difference when it comes to hotels services 1. the internet is horrible in the rooms, have to stay close to the door to have a good... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your constructive review. We are sorry that the internet and laundry service were not to your satisfaction. The WiFi is continuously being checked to rectify the connection issues. We are working on upgrading the system. I have also advised our laundry to be strictly cautious on not sticking identification strips on garment stitches. Please... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at novotel for about a month and has been the best staying ever. The staff is kind, prepared and welcoming. They rally take care of you and trying to make you feel comfortable in anyway! The amenities are great and the restaurants are really good. Couldn't have more!

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to share your experience following your stay with us. It is elating to read your positive comments. It is our delight to have exceeded your expectations with our amenities, restaurants and services. As well, we are happy that we were able to make your stay comfortable. Your compliments will be shared... More 

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As most 4/5 star hotels in the gulf, the al bustan has beautiful architecture and amenities. The lobby and building are so impressive, it raises your expectations. so when the little inconveniences arise, it's unsettling. Good: Location convenient to ADNEC and airport, room, bed: spacious and comfortable. Bath was high tech and big, with shower and tub. Breakfast buffet was... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your review. We are grateful for your positive comments on our architecture, ameninities, services, rooms facilites and breakfast. It will also be a delight for me to share to the team your compliments about their service attitude Nevetheless, I have likewise noted the points that missed to impress you and apologize for the inconveniences... More 

Lystrup, Arhus, Denmark
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed the better part of a week for business. Very nice hotel with friendly service. Nice pool/relaxing area, very good gym and breakfast. Really excellent wifi - best I have had in the region. Close proximity to ADNEC for trade shows but long distance to downtown AD.

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, I am delighted that you were pleased with our recreation facilities, breakfast and services. As the hotel is not in the city center, guests can go with our complimentary shuttle service to Abu Dhabi downtown - Al Wahda Mall. It is scheduled twice daily -10:00am and 04:00pm. We are grateful for your positive review and look forward... More 

Syracuse, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Novatel Al Bustan, Abu Dhabi for 12 nights and it was one of the best decisions I made when arranging my travel. The most impressive feature was the attentive staff, respectful, hard working and considerate to my needs. Based on my experience I will recommend the Novatel Al Bustan to all of my colleagues. Thank you... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is our continuous endeavour to provide excellent quality service to our guests and it is truly rewarding that our efforts are acknowledged by reviews such as yours. I will be delighted to share your appreciation to my entire team, I'm sure they will be equally grateful and inspired by your kind compliments. We look forward to... More 

Espoo, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed for 5 nights in this great hotel. The overall service is really excellent. After long days at the fair it was relaxing to have a few beers at the hotel bar Amber. The atmosphere there was really nice and its staff courteous. Our special thanks from Finland go to Sahadev and its colleagues.

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your kind compliments. We are delighted that our services have exceeded your expectations and that you have enjoyed your visit to our Amber Bar. It will be my pleasure to pass on your appreciation to Mr. Sahadev and the entire Amber team. We look forward to welcoming you back to the Novotel Abu Dhabi... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Stayed for a week during fair, fairground is pretty close, which is the only advantage of this hotel. Price was 350€ per night, w/o breakfast (approx 25€ for very average buffet). There is obsoletely no infrastructure in walking distance, a mall is 5 min away by taxi. Rooms are standard franchise, ok but nothing special. First maintenance required after first... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We regret that your expectations were not met during your stay with us. I have noted your comments and shared it with my team for further review. We have immediately changed your room with the same category, from 6th to 4th floor after learning that there were maintenance issues in your room, we are sorry for the... More 

Manila, Philippines
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Novotel while attending a major exhibition in Abu Dhabi. My taxi driver had some difficulty finding the hotel but it is near the ADNEC venue and had a regular shuttle service. Check in was smooth and the staff are well turned out. The rooms are large and the bed was especially comfortable - important after a long... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for sharing your experience following your stay with us. We are grateful that you had a comfortable stay and appreciate your positive feedback on the bed and room. We apologise for the shortfalls on the internet service. As well, your comment on the egg omelet was addressed with our kitchen team and the Le Club... More 

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