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Novotel Abu Dhabi Al Bustan

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Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
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Novotel Abu Dhabi Al Bustan
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Novotel Abu Dhabi Al Bustan
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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Sao Paulo, SP
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel in my visit to AD last march. The internet is fast and the room is really spacious. The room service is really good. The problem is that this hotel is walking distance of anything in AD. Just a shopping mall. The good thing is that it has pree parking.

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is great to read such wonderful comments. We are delighted that our facilities and services have met your expectations. Our hotel offers free shuttle service twice daily (10:00am and 04:00pm) to Al Wahda Mall in downtown Abu Dhabi. The bus also stops at Sheikh Zayed Mosque and Al Bateen beach. Thank you for your kind feedback.... More 

Abu Dhabi, United Arab Emirates
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I was attending a training course using there meeting rooms. The room faculty is excellent. The food provided during the break times was excellent. I enjoyed the atmosphere and the service. I enjoyed the food that was offered in their pepper restaurant. The selection is good and delicious. The parking facilities in the hotel easy to access. Although I don't... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We appreciate that you have taken the time to share your experience following your training held in our hotel. We are pleased to have met your expectations with our meeting facilities. It is our delight that you have enjoyed the service and atmosphere. Likewise, glad to know that you were happy with the buffet and dining experience... More 

China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are having a good time in the hotel. I like the hotel and hotel's facilities. Especially swimming pool, nice design. Hotel is 4 stars, but in my opinion it's a 5 stars hotel. Only one small point, there was no one asking you about the coffee/tea during the breakfast time. Good food variety. I would like to come back... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are delighted that you have enjoyed your stay with us. I am glad that our facilities and breakfast buffet have met your expectations. Your comment on the offering of coffee and tea during breakfast was addressed with the F&B team for remedial action. We appreciate your feedback as it aids us in our constant pursuit of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I usually don't like to write reviews as I think its a waste of time,but this time i would make it a exception and mention a few things abt this place.To start with a good location, a good massive breakfast option, staff is very kind and helpful. House keeping is up to the mark, the housekeeping guy pradip lakman is... More 

Was this review helpful? Yes 1
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to share your experience following your stay with us. We are indeed grateful for your positive comments and glad that we were able to exceed your expectations with our breakfast buffet. It will be my pleasure to pass on your kind compliments to the staff most especially Pradeep Lakman. We look... More 

Emirate of Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is modern and welcoming and connected to its sister hotel the Adgio Aparthotel next door. It has a great pool and gym, but the restaurant Peppers is excellent with a full selection at breakfast and lunch, then often a themed buffet for the evening. The staff are all friendly, very hardworking and professional and having lived in the... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for such an inspring and heartwarming review. We are delighted that you are happy with your stay in our Adagio aparthotels as well with our recreation facilities and Pepper Restaurant all day dining. Making our guests feel welcome is our committment and we are glad that we have achieved this with positive feedback such as... More 

Mumbai
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had written a review in march about the hotel services and i am sry to say its still the same, i was very happy to see the general manager replying to my previous review and thought things would be rectified, but unfortunately its still the same i still have poor internet connectivity and also the laundry not taking care... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We continuously strive to provide superior guest experience for our guests hence, we appreciate your valuable feedback. Whilst the process of upgrading the system to rectify connectivity issues is a gradual and ongoing process, we do understand your disappointment for which we sincerely apologize. Again, I have brought your concerns regarding the laundry to the attention of... More 

india
1 review
5 of 5 stars Reviewed 4 weeks ago

Breakfast buffet is mouth watering and has a lot of variety as they have a European , Indian , Chinese and may more specials ... Especially the live counter chef Maya is brilliant and make fantastic eggs and is very warm n caring and make different types of eggs. Thank you

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is a delight to read that you were very much impressed with our buffet breakfast. Putting in mind that it is the first meal of the day, we want our guests to start the day right with a lavish and fulfilling breakfast spread. Your kind compliments will definitely be passed on to Maya and the entire... More 

Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 14, 2015

Hi, this is a nice accommodation place just like home. The services are good. The staff especially Mr.Yonous & Mr.Hamza are very caring, helpful, sweet talkers and customer devoted. I don't know the hotel policy but one suggestion, if the seating arrangement is provided for the reception staff will be good and helpful for them as they have to stand... More 

Was this review helpful? Yes 2
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is such a delight to read that you feel at home staying with us and that you are pleased with our services. Thank you for your kind compliments for our Guest Service Agents especially Mr. Younus and Mr. Hamza. It is always my pleasure to share guest appreciations to the entire team. We very much appreciate... More 

Gold Coast, Australia
Level Contributor
2 reviews
4 of 5 stars Reviewed May 13, 2015

The hotel itself is very nice, rooms are big and comfortable and the hotel offers a range of different dining/ entertainment options. All of the staff our pleasant and helpful, but the staff at the waves bar are well and truly the best ambassadors that the hotel has. The biggest issue I have with the hotel is that it lacks... More 

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to share your experience following your stay with us. We are delighted that you had a comfortable stay and that our rooms, dining and entertainment options and guest service has exceeded your expectations. Your compliments will be passed on to the Waves Bar team and I am certain that they will... More 

Lahore, Pakistan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 11, 2015

Location is good; reception is OK to helpful; Rooms medium sized; view generally good; Room service leaves a bit to be desired; switching on the TV was a hastle and similarly, readjusting AC temperature as well.

Was this review helpful? Yes
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Thank you for your kind review. I have noted your comment on the A/C and the TV, please accept our apologies for the inconvenience caused. As well, we are sorry that the room service was not to your full satisfaction. Nonetheless, we are glad that you were satisfied with our location, reception and rooms. We appreciate feedback... More 

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