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All 116 Abu Dhabi hotels

Novotel Abu Dhabi Al Bustan

4.0 of 5 Hotel   |   Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
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Novotel Abu Dhabi Al Bustan
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79%
Ranked #55 of 116 hotels in Abu Dhabi
A recent review
5 of 5 stars reviewed 2 weeks ago
David e Staffordshire, United Kingdom
  • Overview
  • Reviews (25)
  • Photos (30)
  • Amenities
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  • Room tips (5)
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25 people have reviewed this hotel

Traveler rating
    15
    5
    2
    1
    2
See reviews for
1
Couples
0
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Staffordshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

As ever time over takes and i intended writing this ages ago as stayed at this Novotel just after its opening in May. Our first stay in Abu Dhabi and third stay in a Novotel Hotel, our daughter working there and living close by hence using this brilliant hotel. Arriving midday we were allocated a superbly modern room with a... More

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PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Firstly, thank you for sharing your experience with us and to the TripAdvisor community. We are glad that you were pleased with our facsilities and services. I have noted your commendation of Fatima and will be delighted to pass your appreciation to her. Reviews such as yours inspire us to continue to exceed our guests expectations. We... More

Abu Dhabi, United Arab Emirates
Top Contributor
91 reviews 91 reviews
18 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised on my recent stay here. Firstly, I like the location. It is not in the city itself - more on the outskirts, in the suburbs. I found the location very peaceful compared to the hustle and bustle of the city. Furthermore, it is close to the embassies, Carrefour, a convenience store and a shopping mall. My... More

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PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Greetings from Novotel Abu Dhabi Al Bustan! We thank you for taking the time to share your experience with us to the TripAdvisor community. We are delighted that you enjoyed your stay and were pleased with our hotel's location, your room features and design, as well our kids club and pool. We are also thankful of your... More

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Without doubt the staff at Novotel Al Bustan were outstanding. I arrived at the hotel exhausted from a long flight and sick with the flu; from then on, the staff ensured that I was as comfortable as can be. During the first night at the hotel there was a noise coming from the smoke detector I'm my room. Being too... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Your review has truly inspired me and my team. The comments on their service has motivated them more to deliver not only outstanding service but one that will be cherished by our valuable guests. Then again, please accept my sincerest apologies for the inconvenience caused by the noise of the smoke detector. Rest assured our Engineering team... More

Zurich, Switzerland
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We ended up at the Novotel because our designated hotel in Abu Dhabi was overbooked. They sent us to the Novotel which has just been opened a few weeks ago. Not a too good start, especially as I'm not fond of Novotel Hotels. But it took a turn for the better already at the check-in. Friendly and efficient stafff welcomed... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, We are delighted that were able to change your view about Novotel Hotels. I have noted your feedback on the iron and ironboards and we do offer them upon request. Likewise, we are glad that you were impressed with our room facilities and amenities, as well our gym and delectable breakfast spread. My team is grateful that... More

Al Ain, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have been staying here for the past few months and it's getting better by the day. Here is the thing!! The hotel is new and furnished to a very high standard, the service is lovely in all area,s, The food choices in the restaurants is a good cross section, with "choice cut" being the sort of flagship, open grilled... More

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PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, It is encouraging to read that we have exceeded your expectations with our facilities and pleased with our dining outlets. I have shared your inspiring comments to my team and they are elated that their efforts have not gone unnoticed. Our utmost appreciation for your kind review. It will be our pleasure to welcome you again at... More

Abu Dhabi, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

I stayed at the Novotel Al Bustan in Abu Dhabi for 5 weeks during my transition from the UK to work in the UAE, although recently opened the staff were well trained and very pleasant throughout the hotel. The waves pool bar is very relaxing and there are two members off staff Gemunu and Lavender who always greet you with... More

Was this review helpful? Yes 2
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear TripAdvisor Member, Greetings from Novotel Abu Dhabi Al Bustan! We are glad that you were pleased with our services at Waves Pool Bar and impressed with our Choice Cut Restaurant. I have passed on your comments to Gemunu and Lavender and they are gratified by your appreciation. Thank you for your kind review and we look forward to welcoming... More

Abu Dhabi, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 5, 2014

I am writing this review to make sure that this property gets a fair shake. We did not get to stay in any of the rooms and can not comment on them, but would like to share our experience of dining at Choice Cut Steak and our experience with hotel staff, etc.. Arriving at the hotel we were greeted with... More

Was this review helpful? Yes 1
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Trip Advisor Member, Greetings from the Novotel Abu Dhabi Al Bustan! Thank you for taking the time to share your comments to the TripAdvisor community. We are glad that the hotel interior and ambience was to your liking and also that you were pleased with our F&B service. Your inspiring comments were shared to my team and they were... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2014

Although the rooms in the hotel are very nice and comfortable the service in the bars and restaurants is terrible. The staff appear to be completely overwhelmed when you try and order food or drinks. The ordered items either then take forever to arrive or do not arrive at all. On more than one occasion the staff had to ask... More

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

I had thrown a surprise party for my husband and had a couple of our friends and family stay there in the month of April. Mr. Karim Othman was immensely helpful and took the time to show me around the hotel and explain all the facilities the hotel had to offer. He also assisted with the coordination of the room... More

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 24, 2014

This is my 2nd time at this hotel where the same problems happened as the 1st stay: - Terrible reception staff like Fatima and Yveta where they have no sense of customer service and their sarcastic attitude will ensure they wont go very far in their careers in hospitality. - Beyond average meeting customers expectations where their only concern is... More

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Additional Information about Novotel Abu Dhabi Al Bustan

Address: Intersection Shk. Rashid Bin Saeed St. (Airport Rd.) | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
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30 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#23 Spa Hotel in Abu Dhabi #46 Luxury Hotel in Abu Dhabi
Hotel Class
Official Description (provided by the hotel)
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 
Number of rooms
361

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