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Cassells Hotel Apartments

Zayed 1st Street (Electra Road), Al Markaziyah | P. O. Box 59949, Abu Dhabi, United Arab Emirates
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44 Reviews from our TripAdvisor Community

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Traveler rating
    9
    15
    14
    2
    4
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8
4
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • All months
    (44)
  • Mar-May only
    (5)
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    (12)
  • Dec-Feb only
    (21)
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Warsaw, Poland
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed April 2, 2015

I've been in this hotel for 4 night cause it was the closest hotel to my seminar in Abu Dhabi. the hotel has so far perfect staff, amazing open buffet lunch and dinner plus it has really good location. BUT, this hotel is so far away from luxury in building! really old and smelly rooms. no WIFI internet anywhere (even... More 

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Mr. Mohanad On behalf of Cassells Hotel Apartments team, we apologize for the inconvenience caused during your stay. We are pleased to inform you that the there will be a full renovation to the hotel and it will start shortly. We are also in the process of installing free wifi all over the hotel. we look forward to see... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 26, 2015

I stayed there for the weekend with my friends and the hotel is very good. i'd say that the location is excellent, just a short walk from the WTC where we found a lot of shops. the rooms was very clean and i got an upgrade to a very spacious room.

Was this review helpful? Yes 1
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Mr. Abdu G on behalf of Cassells Hotel Apartments management and staff, we would like to thank you for choosing our hotel and we are very glad that you had a good stay with us. we look forward to serve you again at Cassells Hotel Apartments Best regards More 

Milan, Italy
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 26, 2015

Good: location, staff Not so good: it looks worn, prices Bad: rooms not so well kept and with some strange-behavioured appliances - e.g. AC is on/off (no such a thing like a thermostat), expensive and archaic wired internet (do the management know that people carry phones, tablets, ipads?) At the end of the day a fair place to stay if... More 

Was this review helpful? Yes 1
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear screengrab we would like to thank you for choosing our hotel and for your comments which will help us to improve and serve you better in the future. We are pleased to inform you that we are in the process of installing Wifi in the hotel and the hotel will have full renovation this year. we look forward to... More 

Al Ain, United Arab Emirates
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 24, 2015

I paid for the hotel valet parking, when I wake up in the morning my vehicle was parked in the middle of the street with a damage!!. No hotel staff can answer the queries about the incident. No Manager or supervisor on duty to resolve my complaint. No wifi in the room or at least at the public areas! Will... More 

Was this review helpful? Yes 1
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Mr. Ghemar We would like to thank you for choosing our hotel and we apologize for the incident that happened with you and the valet parking staff. we would like to inform you that the valet parking service is free of charge and we investigated the matter and necessary action was taken accordingly. we also would like to inform... More 

Travelers are raving about these Abu Dhabi hotels

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed January 6, 2015

i stayed with my family here. the staff are good and friendly. this hotel near the shopping malls like the world trade center with 10 minutes walking. not only that there are lots of shopping malls near and also restaurants. it is nice to stay in visiting abu dhabi.

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Maricel Greetings From Cassells Hotel Apartments we would like to thank you for choosing our hotel and we are glad to hear that you and your family had a good time with us. we look forward to see you again at Cassells Hotel Apartments Best Regards More 

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed January 6, 2015

this is the third time i stay in The hotel is very good and all the service were excellent , the room very clean with good smell and the coworkers very helpful, and the food Amazing taste , I was looking for tradition food but it wasn't in the buffet , but i found the host asked for help and... More 

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Sir On behalf of Cassells Hotel Apartments management and staff, we would like to thank you for choosing our hotel and for your comment. we look forward to serve you again at Cassells Hotel Apartment Kind Regards More 

Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

I was quite surprised by the great ambiance of the room - it really felt cosy and relaxing, just like home. The room was super large and fully equipped with everything you need, whether it was a short stay or a long one. They had a nice gym and sauna. The staff was friendly and helpful. Service was brilliant. The... More 

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Sir On behalf of Cassells Hotel Apartments Management and Staff. We would like to Thank you for choosing our hotel and for you Comments. we look forward to serve you again at Cassells Hotel Apartments kind regards More 

Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 27, 2014

This hotel has the worst customer service. Worst reception and worst manager! I had an argument with the hotel staff for having visitors in my room. What kind of hotel would not allow any visitors?? They even threatened me that they will call the police??? That there is a fine for having visitors??? They ask my visitors to leave within... More 

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Sir Greetings from Cassells Hotel Apartments We would like to apologize for the inconvenience caused but for the guests safety, we usually don't allow visitors in the rooms. the guests can have visitors in the lobby or restaurant anytime. Best Regards More 

Abu Dhabi, United Arab Emirates
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 15, 2014

This was second time in cassells. Since i had my family along this time they upgraded me to a executive suite which was very kind of them, as the rooms were very spacious and my 2 boys were to run around. Microwave , washer all were available. lot of eating places and shops behind. staff are always smiling and pleasant.... More 

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Sir Greetings from Cassells Hotel Apartments we would like to thank you for choosing our hotel and for your comments which will help us improve our service. we are in the process of installing WIFI all over the hotel. we look forward to see you again at Cassells Hotel Apartments. regards More 

Bangalore, Karnataka, India
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 14, 2014

Many many good restaurants, supermarkets, malls around. Could have provided WIFI instead of LAN cable. Food is good but costly as compared to the restaurants within reach. Nice staff. Nice Room. Good Service.

Was this review helpful? Yes
Khaled D, Manager at Cassells Hotel Apartments, responded to this review

Dear Sir Greetings from Cassells Hotel Apartments We would like to thank you for choosing our hotel and for your positive comments. Also, we would like to inform you that we are in the process of installing WIFI all over the hotel. we look forward to see you again at Cassells Hotel Apartments kind regards More 

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