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All 74 Damascus hotels

Sheraton Damascus Hotel

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5.0 of 5 Hotel   |   Omayad Square, Damascus, Syria
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Sheraton Damascus Hotel
Ranked #18 of 74 hotels in Damascus
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67 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Mumbai, Maharashtra, India
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2014

I stayed there on a business trip for 3-4 nights and was quiet pleased with the service levels.Reception staff is cordial.For somebody to connect in the room from outside sometimes proves to be a daunting task. Food is ok

Was this review helpful? Yes 1
Honolulu, Hawaii
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2014

This was a great place for me and my husband to have sex!!!!!!!! And it was very sunny out side when we went I loved the room service and there were things that we could do if we were board like have sex!!!!

Was this review helpful? Yes 4
Damascus, Syria
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2013

The pool is the best in town. Location is excellent. There aren't many option of good five star hotels in Damascus. In that context it is good. They have to improve a lot on service. The price is too much for such a hotel but there is a monopoly. The suites are very good. FYI pool gets noisy with non... More

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dehradoon
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 31, 2013

Sheraton as the name evokes class and elegance is very much met in the hotel. lived thrice for one day each the place is warm and full of amazing people. Enjoyed the lovely breakfast and a lovely view from the top of the building. The rooms are clean and spacious with all basic amenities however a little let down in... More

Was this review helpful? Yes 1
Hradec Kralove, Czech Republic
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 26, 2013

I was there last month in 2010. A big hotel with nice architecture, long check-in and long check-out. Room was clean, bathroom also. Rich breakfast. Free internet connection only for 30 minutes in lobby. Some staff need education how is important

Was this review helpful? Yes 1
lebanon
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 5, 2012

we were invited by some big company for a 24 hour stay in the sheraton Damascus and during our stay that lasted 17 hours i did manage to find many things going wrong in this hotel.... 1- during a private party the tables were dressed in a very pleasant way on the pool, i dropped by mistake a fork on... More

Was this review helpful? Yes 3
New Delhi, India
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 13, 2012

Having worked previously in hotels, I have had a different expectation of a Sheraton and was in for a surprise. From dated bathrooms to dated bedrooms.... It was almost a B&B I remember the breakfat which I missed coz I was Late by a couple of minutes and the Lebanese room service I ordered which was decent Overall - a... More

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sheratondamas, Administrative Assistant to GM at Sheraton Damascus Hotel, responded to this review

Dear our valued Guest, First of all thanks a lot for your feedback which we really appreciate even with its negativity, our Hotel is dated to 30 years and this will explain your surprise about the bathrooms and bedrooms furniture but we always try to make up this by our tip top service and treatment towards our guests. However, your... More

Astoria
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 1, 2011

The rooms are large and very comfortable and clean. Some rooms face the swimming pool (which can be noisy if there is a party) and some rooms face the mountains, which are beautiful. The service is excellent. The iftar dinner buffet was spectacular. There are about a half dozen computers in the lobby with high speed internet for guests to... More

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sheratondamas, Administrative Assistant to GM at Sheraton Damascus Hotel, responded to this review

Dear our Valued Guest, First of all and on behalf of Sheraton Damascus Team, I would like to thank you for your expensive time spent in writing us your feedback. It is our utmost happiness that your stay was beyond your expectations, and that you enjoyed each and every details in our premises. Your other comments will be considered to... More

Beirut, Lebanon
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 16, 2011

i've been staying at the sheraton almost once/month, the service is good, hotel is a bit outdated, certainly needs some renovation soon, but there is nothing missing, i tend to look at the electrical infrastructure in the hotel am staying in ( my kind of thing ), and in Sheraton Damascus it is NOT good, some really tired sockets in... More

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sheratondamas, Administrative Assistant to General Manager at Sheraton Damascus Hotel, responded to this review

Dear our valued Guest, on behalf of our entire Team, i really appreciate all your comments, and we are so proud to have a repeat Guest like you in our premises, knowing that we will take a good care of your mentioned details and we promise to improve the all very soon. we look forward to welcome you again and... More

Dubai
Top Contributor
61 reviews 61 reviews
58 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 9, 2011

When we checked in, they gave us two rooms in the 3rd floor. In these rooms, carpet was dirty and rotten and the furniture were looking very bad and there was no view. When we were leaving the hotel we asked for a change. They gave us other rooms in the fifth floors. It seemed the room conditions were better... More

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sheratondamas, Administrative Assistant to General Manager at Sheraton Damascus Hotel, responded to this review

Dear Guest, First of all thanks alot for your feedback, your comments are highly appreciated and will be taken into consideration. Regarding the outdated rooms, it is my pleasure to inform that our Renovation project is approaching and you will see the difference in your future stays. again we thank you for your trust in Sheraton and we look forward... More

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Additional Information about Sheraton Damascus Hotel

Address: Omayad Square, Damascus, Syria
Location: Syria > Damascus
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Damascus Hotel 5*
Also Known As:
Damascus Sheraton

45 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#13 Luxury Hotel in Damascus
Hotel Class
Number of rooms
283

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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