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Lancaster Hotel Raouche

4.0 of 5 Australia Street, Raouche | PO Box 13-5953, Beirut, Lebanon (Formerly Lancaster Hotel Beirut)
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Lancaster Hotel Raouche
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62 reviews from our community

Traveler rating
    30
    20
    9
    3
    0
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15
5
4
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beirut, Lebanon
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Everything is just as expected. Very good service perfect location quite and affordable. Even though the Hotel is very clean just one comment for the bed sheets which it was a bit smelly maybe a different detergent can be used.

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La Jolla, California
Top Contributor
102 reviews 102 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I actually haven't been here for some time but the ability to define a real visitation time frame is restricted. This is a very nice hotel, not, though, 5 stars. If you stay here you have to go to breakfast. They serve something called 'Lebanese Beef", which just happens to be the best bacon I have ever had!!

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Dammam, Saudi Arabia
1 review
5 of 5 stars Reviewed 3 weeks ago

I certify that this review is based on my own experience and is my genuine opinion of this hotel, and that I have no personal or business relationship with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review. I understand that TripAdvisor has a zero-tolerance policy on fake reviews

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear Salem A, Thank you so much for taking the time to write your descriptive review. We hope that you enjoyed your stay with us and we look forward to welcoming you very soon in the near future. Best Regards, Talih Ajab Cluster Revenue Manager More 

Leonberg, Germany
2 reviews
3 of 5 stars Reviewed October 28, 2014

Our Room is in the first floor. This Room has a bad view. We have booked a Rome with sea view. The area of our Room is not large The offer of breakfast is not good. Every day has the seam thing. This hotel is old and expensive

Review collected in partnership with this hotel

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear Surayaiser, Thank you for your review! We really apologies for what have happened with you during your stay. We would like to further hear from you , if it is possible to contact us on the below email: t.ajab@lancaster.com.lb. Best Regards, Talih Ajab More 

Hawalli, Kuwait
1 review
5 of 5 stars Reviewed October 20, 2014

i just love this hotel , very friendly and helpful staff , very clean , perfect services , free airport shuttle with a comfortable bog car , tasty food , quite , i recommend it to everyone , for sure i will be back there soon.

Review collected in partnership with this hotel

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear rosedolily, Wow, what a nice review, we just loved you staying with us. Good to know that you have really enjoyed every aspect and service at the hotel. We are looking forward to hosting you very soon. Best Regards, Talih Ajab Cluster Revenue Manager More 

Barcelona, Spain
1 review
4 of 5 stars Reviewed October 18, 2014

I stayed there 3 weeks. The rooms are nice and good quality. Good place with all kind of leisure options around. The gym is alright, but should be modernized (and some training machines to be repaired). Staff was very friendly, and helped out fast, whenever I triggered something. Positive remarkable is that you can ask for eggs and omelette during... More 

Review collected in partnership with this hotel

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear Andreas V, Thank you so much for your lovely comments and recommendations! It is good to know that you have enjoyed your stay with us, fitness center is undergoing some lift ups and hope it will be up to your expectations the next time you stay with us. Breakfast is indeed the best- thank you. We are looking forward... More 

Kuwait
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 13, 2014

Nice hotel, but lacks international standards. Specifically room service, lacks the standards, and portions are not adjusted, some are good, and some are ridiculously out of line. As for staff they are very friendly, but lacks training.

Review collected in partnership with this hotel

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear FiGooOOoo, Thank you for staying with us and placing your remarkable comment. Our staff are undergoing some trainings and our aim is to have high international standards, concerning the portions, we will definitely look into it with the concerned and will take appropriate actions. Looking forward to hosting you in the near future. Best Regards, Talih Ajab Cluster Revenue... More 

Stockholm County, Sweden
1 review
3 of 5 stars Reviewed October 12, 2014

I have a long experience from hotels in Europe, U.S.A, Canada, China and the Middle East. I never met such an impolite and disrespectful receptionist as the one I met on my arrival to the Lancaster Hotel Raouche on the 24th of September 2014. I do not understand how the hotel management keep her!! On the other hand I appreciate... More 

Review collected in partnership with this hotel

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear Adi A, Thank you for your nice comments and apologies for what you faced with one of our colleagues. We assure you that this is not our hospitality standards, and will discuss it with the concerned and will make sure to take the corrective actions. On the other hand, we hope that our breakfast personnel have compensated. Hope you... More 

1 review
5 of 5 stars Reviewed October 10, 2014 via mobile

Excellent but price is high, nearby hotel with same quality and also newly constructured offers less price than lancaster hotel raouche. Hope lancaster with adjust its prices to certain level to be more reliable.

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Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear Al-sindi, Thank you so much for your review! We will definitely look into your comments, hope that you enjoyed your stay with us and looking forward to hosting you again. Best Regards, Talih Ajab Cluster Revenue Manager More 

Amman, Jordan
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 8, 2014

This hotel is in a good location, the rooms are comfortable with pleasing decor. Good WiFi. It is not a tourist hotel and therefore the staff were not particularly helpful in that area. There were also housekeeping issues - twice I had to request towels for the bathroom and we had to activate our key card every second day. It... More 

Was this review helpful? Yes
Talih A, Cluster Revenue Manager at Lancaster Hotel Raouche, responded to this review

Dear Rhondda B, Thank you so much for your constructive comments! On the behalf of the whole hotel family, we do apologize for the inconvenience caused from our side, We kindly ask you to give us another chance to prove our true hospitality. Best regards, Talih Ajab Cluster Revenue Manager More 

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Additional Information about Lancaster Hotel Raouche

Address: Australia Street, Raouche | PO Box 13-5953, Beirut, Lebanon (Formerly Lancaster Hotel Beirut)
Location: Lebanon > Beirut
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster Hotel Raouche 4*
Number of rooms: 100
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Also Known As:
Lancaster Beirut Hotel Beirut
Hotel Style:
#13 Business Hotel in Beirut
#19 Luxury Hotel in Beirut

36 photos of this hotel

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