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Hilton Beirut Metropolitan Palace

5.0 of 5
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Dimitri Hayek | Sin El Fil - Horsh Tabet, Beirut, Lebanon
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Hilton Beirut Metropolitan Palace
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74 Reviews from our TripAdvisor Community

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Dubai, Dubai, United Arab Emirates
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

An outstanding experience at 5 stars Hilton hotel. It started with an excellent smooth check in with a gentleman, his name for the credit is Suleiman who knows how to treat Hilton guests well in general and how to give you all other upgrades as Hilton diamond member in specific. The concierge guy Hassan was so helpful and welcoming as... More 

Helpful?
1 Thank Lady Rima Y
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lady Rima Y, thank you for sharing with us this amazing review and for this great recommendation to other travelers. At Hilton Hotels Beirut, we are always committed to providing exceptional service, and it is our promise to every guest to make him feel cared for valued and respected. Zaid and his team are truly glad to have made... More 

Lebanon
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 7, 2015 via mobile

Worst valet parking service ever !! Personnel not trained at all .. They scream .. Not formal at all .. Bad attitude and bad language .. Not recommended to anyone !! There's better and nicer place to visit !! Will never come back again to this chaotic place !

Helpful?
Thank leamak
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lea Maksoud, I truly regret to learn that your recent experience with the Valet Parking at Hilton did not meet your expectations. Please accept our most sincere apologies for the inconvenience caused, and on that note I would like to point out that the Valet is only a third party company we are dealing with. Although corrective measures will... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 6, 2015

Rooms are very spacious well furnished mine was with Jacuzzi, premium location just beside the mall. good sleep quality and nice view if you book an upper floor Delicious buffet breakfast. The lounge wasn't a good experience though

Helpful?
Thank Lady Rima Y
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lady Rima Y, Thank you for staying with us and for taking the time to write this lovely review. It makes us really happy to learn that you valued our location, amenities and quality of food. Yet we apologize if your experience at the lounge didn’t meet your expectations. We’d be more than happy to receive further details about... More 

Copenhagen, Denmark
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 5, 2015

Located in the heart of the Sin El Fil district. Just ten minutes from Beirut Rafic Hariri International Airport (BEY). Stylish suites and penthouse collection. Onsite health club and spa with swimming pool. Take in stunning views of Beirut from every Guest Room at the Hilton Beirut Metropolitan Palace hotel. Modern hotel overlooks the striking city skyline. Great food and... More 

Helpful?
Thank Lythen
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi Lythen, thank you for choosing Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your opinion with us on Tripadvisor. Allow me to thank you first of all for your impressive review! I am really proud to learn that we have marked an excellent stay in your calendar, having appreciated our... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed June 24, 2014

The staff is extremely friendly and it always feels like home when i'm staying in the hotel. Both mohammads on the reception have a very positive attitude and assist in solving any issue we have no matter what i takes. Thank you Hilton Team! M. Sabha

Helpful?
Thank MSabha
EugeneMaroun, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi MSabha, thank you for staying with us at Hilton Beirut Metropolitan Palace and for sharing with us such an excellent review on Tripadvisor! It makes me really glad to read your superb review above and learn about your recommendation to the Hilton Hotels in Beirut. I am delighted that you enjoyed your time with us and had a nice... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

I recommend this hotel for all business people who come to visit lebanon for business projects! The treatment is very special and the rooms are very big and comfortable! Even if you come with your family you can check in this hotel and benefit from it's low prices and good treatment.

Helpful?
Thank George H
EugeneMaroun, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi George, thank you for staying with us at Hilton Beirut Metropolitan Palace and for sharing your thoughts with us on Tripadvisor. I am truly delighted to read your comments above and learn about the nice stay you had with us. Thank you for your kind comments concerning our service and team members; everyone is heartened by your motivating words!... More 

Amsterdam, The Netherlands
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 27, 2013 via mobile

Stayed here now for the third time. It is a very clean and luxurious Hotel that is reasonably priced. The rooms are big and clean. I had a room with a balcony with a great view. The only down side was that the pool was still not finished being renovated. Luckily guests can use all facilities of the adjacent Hilton... More 

Helpful?
Thank Serge R
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi Serge R, thank you for staying with us at Hilton Beirut Metropolitan Palace and for taking the time to share your thoughts with us on Tripadvisor. It makes me really glad to learn about the nice experience you had with us; I am truly delighted you enjoyed our rooms, the overlooking views and your overall stay. I would really... More 

Istanbul, Turkey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 10, 2013

My wife and I went to Lebanon and stayed in this Hotel in Aug 2013. When checking in Recepcionist asked for US$100 deposit for minibar etc. It was my first time being asked for deposit, I was dissappointed, I already paid all 4 nights plus 4 breakfast in advance. Anyways, next morning we woke up to have breakfast but we... More 

Helpful?
1 Thank Abdullah E
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi Abdullah E, thank you for staying with us at Hilton Beirut Metropolitan Palace during your recent visit to Beirut and for taking the time to share your comments with us on Tripadvisor. Your sincere feedback is highly appreciated and we thank you for that; as it highlights areas in which we can improve our service and reinforces our high... More 

Zagreb, Croatia
Level Contributor
265 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 399 helpful votes
3 of 5 stars Reviewed November 23, 2013

Well, I was disappointed. After brilliant stay in Hilton Habtoor, I expected more or less the same standard in Metropolitan. But, form the moment you enter the hotel, smell of food/kitchen hits you hard. No special HH welcome, no upgrades offered. Hotel is old and I really wonder why would someone choose Metropolitan over Habtoor (both Hilton's are connected with... More 

Helpful?
2 Thank Dinko P
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi Dinko P, thank you for staying with us at Hilton Beirut Metropolitan Palace and for taking the time to share your comments with us on Tripadvisor. While it makes me glad to learn that you previously had a nice stay at Hilton Beirut Habtoor Grand, with big regret I read your review as your experience is not the type... More 

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