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Raouche Arjaan by Rotana

Travelers' Choice award winner
Chouran | P.O. Box: 13-5325, Beirut 13-5325, Lebanon
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Raouche Arjaan by Rotana
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Ranked #14 of 117 Hotels in Beirut
A recent review
5 of 5 stars reviewed today
suzannesham Florida
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273 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
  • All months
    (273)
  • Mar-May only
    (69)
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    (55)
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Florida
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed today NEW

I booked there long accommodation i have got a good price for long stay My room was in a high floor, wonderful location and amazing view on the sea but for the breakfast, i didn't like at all the staff were friendly and very nice

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Bengaluru (Bangalore), India
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Best Location, Best Staff, amazing view of the rocks. Room is well kept and clean. You can cook or dine. pool is on the top floor and view is breathtaking . don't miss the sunset from the pool. It is the best!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Thank you for rating our hotel as the best one so far in Beirut in terms of location, staff, view, pool facility. We are very pleased to know that you enjoyed your stay with us and that your guest room experience was up to your expectations. Please rest assured that I have shared your review with my respective... More 

Amman, Jordan
1 of 5 stars Reviewed 1 week ago

Worst hotel experience ever had. Not much of amenities. Bad cleanness, helpless reception staff, room smelled like urine! AC does not stop and the room is like a freezer were we had to sleep in jackets and the reception had no solution except sending us a blanket. location has the advantage of being in-front of Raouche so touristic, however its... More 

Was this review helpful? Yes 2
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Your review has reached me and I sincerely regret that we were not able to meet your expectations and that we have somewhere disappointed you. I would like to assure you that I have shared all your comments with the concerned department heads and we have all agreed to take the necessary corrective actions to enhance the needed.... More 

Damascus, Syria
Level Contributor
231 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed 1 week ago

The Raouché Arjaan by Rotana Hotel in Beirut has the best Front Desk Team in any of Beirut’s top hotels. Plus it is a great place to enjoy a comfortable night in this hectic city! I spent the night at the Raouché Arjaan by Rotana Hotel this week and my first mistake was to book any hotel in Beirut during... More 

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RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Your review has reached me and I would like to thank you for rating our Front Desk Team as the best ones compared to any of Beirut’s top hotels. The same has been shared with our reception colleagues. Regarding your assigned room, please note that we will make sure to provide you with a high floor, sea view... More 

Sydney, Australia
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 17, 2015

Stayed 6 nights in this hotel end of May 2015. I booked at standard room and was upgraded to a suite with water views on arrival. The rooms are clean and well appointed and the suite is large with a lounge area and kitchenette, along with a separate bedroom. The staff were very awkwardly friendly and assisted with any queries... More 

Was this review helpful? Yes 1
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Thank you very much for staying at the Raouché Arjaan by Rotana. I would like to thank you as well for rating our hotel as good one with solid service. This shows that we have succeeded in meeting your expectations. Your words are very much appreciated. Please rest assured that I have shared the same with my respectiveteam... More 

1 review
4 of 5 stars Reviewed June 15, 2015

Check-in was smooth, rooms were spacious, staff spoke excellent English and was very friendly. The downsides were that i was given an internal room with a staircase view, the bed was VERY lumpy, and wifi was no free in the room, despite the fact I was a Rotana Rewards member. Overall, a very good stay. They hotel is on the... More 

Was this review helpful? Yes
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Thank you for staying at the Raouché Arjaan by Rotana and sharing with us your feedback. We are very pleased to read that you enjoyed your guest room experience and rated our rooms as spacious, and that our friendly staff met your expectations in terms of service and assistance. Regarding you room view and quality of bed, please... More 

Dubai, United Arab Emirates
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed June 14, 2015

My family stayed here for 2 nights, we thought it was a good choice. believe me, I've been traveling and staying @ hotels for more than 20 years , I did not see such careless and useless staff and treatment. We booked through rotana web site, this was the biggest mistake. First of all, the staff are not aware of... More 

Was this review helpful? Yes 1
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Miss, Your review posted on trip advisor has reached me and I sincerely regret that we were not able to meet your expectations and that we have somewhere disappointed. Please rest assured that I have shared your comments with the concerned and we have all agreed to take the necessary corrective actions to avoid the recurrence of such incidents.... More 

Dublin, Ireland
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 10, 2015

I stayed in Raouche Arjaan two years ago and nothing has changed, it is still a fantastic hotel and friendly staff. Breakfast is great and service is efficient. The roof top pool is just incredible with an amazing view of Beirut. Its location is just across for Raouche rock and 5 minute walk from Hamra Street. The only down side... More 

Was this review helpful? Yes 4
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Welcome back to your home in Beirut, the Raouché Arjaan by Rotana. Your comments have reached me and I have shared the same with my respective team members. We are very happy to know that you had a great stay with us and that you were satisfied with our friendly staff, great Breakfast and efficient service. This shows... More 

Washington DC
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 9, 2015

Just completed a seven night stay at this hotel and it was simply fantastic except for that wifi is not free, unless in the lobby. Yet we walked away feeling like we made an excellent choice. To begin with and probably the best part of the stay was the service provided by Tony Nasr at the front desk. In all... More 

Was this review helpful? Yes 1
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Allow me first to thank you for choosing the Raouché Arjaan by Rotana as your home in Beirut. We are very pleased to know that you had a fantastic seven nights stay with us. Regarding our internet service, please note that we do understand your concern and would like to apologize for the inconvenience, but unfortunately and as... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed June 9, 2015

From check in to check out, the front office staff were brilliant, remembering names, where we had been, what we wanted to do etc and friendly without being over bearing. Mona who was in charge of the breakfast area was excellent as was a waitress called Irene who couldn't have been more attentive. We stayed on the Exec floor and... More 

Was this review helpful? Yes 1
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review

Dear Sir, Thank you for staying at the Raouché Arjaan by Rotana and sharing with us your positive feedback which is very much appreciated. We are very happy to know that we were able to meet your expectations in terms of guest room experience, from check in to check out, and to read that our team was the most friendly... More 

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