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Swiss-Belhotel Plaza Kuwait

4.0 of 5 Fahad Al-Salem Street | Safat, Kuwait City 13045, Kuwait
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Swiss-Belhotel Plaza Kuwait
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Swiss-Belhotel Plaza Kuwait
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58 reviews from our community

Traveler rating
    5
    15
    26
    7
    5
See reviews for
2
Couples
0
8
47
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chennai (Madras), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

The rooms and linen were of good standard and acceptable. There were several maintenance issues, and believe this is a hotel that is going downhill. The wash basin was slow to drain, the coffee maker wouldn't work and could not get a replacement, even though they said they would. The Wifi is extremely slow, and so decided to use the... More 

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Kuwait
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

As a regular stayer Three years now the hotel has gone a noticeable changes whether in rooms Renovation and service improvements , rooms has gone in to a real new style and improvement in service quality is clear through staff performance and customized service , what really attracts at this hotel the homy atmosphere and the sense of attention by... More 

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France
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly and helpful staff especially food and beverage staff acting as professionals everyone know what he suppose to do, convenient location, awesomely comfortable beds, and the room was roomy and clean. I recommend this hotel to anyone visiting Kuwait city. Stayed November 2014

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Chelmsford, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here on business in early 2013. Don't have any major complaints. Everything was quite tired and not quite up to the standard I would expect for a supposed 4 star hotel. The bed was comfortable and the bathroom was adequate and fully functional. Breakfast was impressive with a huge selection to choose from. The location was good, being quite... More 

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Vienna
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed October 20, 2014

I stayed for a business trip and as I was basically just sleeping in the hotel it was ok, but not a lot more. The hotel complex needs renovation badly. It is smelly, dark and missing any kind of charm. The bed was the best part of my room. The closet was stained and the bathroom was fairly clean. So... More 

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General M, General Manager at Swiss-Belhotel Plaza Kuwait, responded to this review

Dear Valued Guest, Thank you for the review. Please note that renovation is on going to provide a more comfortable atmosphere to all our guest. All your concerns has been raised to the concern department and necessary action took place with constant follow-up. We value your feedback as it gives us the opportunity to improve our service and facilities. We... More 

Hyvinkaa, Finland
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2014

Swiss Belhotel-Plaza is a good hotel, but I was expecting something fancier for a 4 star hotel in Kuwait City. Everything is clean, rooms are spacious, service is good, so nothing to complain about there. It is a big hotel with a lot of rooms and people, so the elevator capacity could be larger. There is only 2 small elevators,... More 

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General M, General Manager at Swiss-Belhotel Plaza Kuwait, responded to this review

Dear Valued Guest, Thank you for taking a time to post a review. We are glad to know your feedback about your recent stay with us and rest assured that necessary actions will be taken regarding your concerns that will surely help our guest to feel more comfortable while staying with us. We look forward for your next visit in... More 

Sherwood Park, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 8, 2014

I booked a room at this hotel because it was the first hotel on my tour. I wasn't very excited about staying here because the reviews aren't good and the photos from guests didn't look very inviting. I'm no longer going on the tour and I tried to cancel my reservation and the hotel won't refund my money. I've sent... More 

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General M, E-commerce Incharge at Swiss-Belhotel Plaza Kuwait, responded to this review

Dear Valued Guest, Thank you for the review. We are very sorry to know that your booking was not cancelled as it was a NON REFUNDABLE nor can be CANCELLED reservation. Necessary action has been taken with regards to unanswered emails and we look forward to welcome you. Best regards, E-commerce More 

Bedford, United Kingdom
Top Contributor
130 reviews 130 reviews
36 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed September 8, 2014

Stayed here for a week. Staff and service very good but hotel a little 'tired' compared to others in Kuwait City. Long walk to lobby and restaurants. Non-smoking rooms are often ex-smoking rooms. Ask for a better room, there are some, if you have one of these. Gym and swimming pool are a joke.

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General M, General Manager at Swiss-Belhotel Plaza Kuwait, responded to this review

Dear Valued Guest, Thank you for the review, it helped us in constantly improving the quality of our services. Renovation is ongoing and we are looking forward to welcome you again in the future with our revamped facilities. Best regards, GM More 

Manama, Bahrain
Top Contributor
107 reviews 107 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 4, 2014

I booked since it was suggested by Expedia, however it is aged hotel, poor amenities, Breakfast was good, internet was good, staff were good. but the feel of the place make you sick !! It is definitely not a four star hotel .....

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General M, General Manager at Swiss-Belhotel Plaza Kuwait, responded to this review

Dear Valued Guest, Thank you for your taking time to post a review. The management is looking for ways to improve the quality of our facilities and renovation is on progress. Best regards, GM More 

1 review
1 of 5 stars Reviewed August 28, 2014 via mobile

Everything is bad, reception, lobby, room, bad smell in the room, internet con verry verry slow, i will never stay again in this hotel. I request a taxi from the reception 1day before my flight and i told him that i need a taxi at 10.30 am, at 10.30 i went to the lobby and i ask him about the... More 

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General M, General Manager at Swiss-Belhotel Plaza Kuwait, responded to this review

Dear Guest, Thank you for the review, it really help us in polishing the quality of our service. We are very sorry for the inconvenience you have experienced, we have taken necessary action and we look forward to welcome you again. Best regards, GM More 

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Additional Information about Swiss-Belhotel Plaza Kuwait

Address: Fahad Al-Salem Street | Safat, Kuwait City 13045, Kuwait
Location: Kuwait > Kuwait City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swiss-Belhotel Plaza Kuwait 4*
Number of rooms: 153
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Also Known As:
Swiss-Belhotel Plaza Hotel Kuwait City
Swiss Hotel Plaza
Swiss-Belhotel Plaza Kuwait Kuwait City
Hotel Style:
#21 Luxury Hotel in Kuwait City

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