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Sheraton Kuwait

Certificate of Excellence
Fahd Al-Salem Street | P.O. Box: 5902 Safat, Kuwait City 13060, Kuwait
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Sheraton Kuwait
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Sheraton Kuwait
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195 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Denver
Top Contributor
179 reviews 179 reviews
34 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my first time to stay at this hotel. One of the oldest Sheraton in the area. I ate there before at their up-scale restaurants. But this was my first time staying there. The location is great for business travelers. The atmosphere is great, the staff are the best. Very welcoming and they do their best to accommodate you.... More 

Was this review helpful? Yes
SK-Management, General Manager at Sheraton Kuwait, responded to this review

Dear notsohappyDenver, Thank you for your review “Old but still the Best!!!” posted on Trip Advisor. We are delighted to know that you found the “atmosphere is great, the staff are the best. Very welcoming and they do their best to accommodate you.” It is wonderful to know that you were able to take advantages of the facilities of our... More 

La Condamine, Monaco
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service and staff is some of the best I have experienced anywhere in the world. Often in the Middle East they cannot get or keep the right staff or their English is not great, but here everything was perfect, all staff are very helpful and friendly - it is the type of old fashioned refined service and commitment that... More 

Was this review helpful? Yes 1
SK-Management, General Manager at Sheraton Kuwait, responded to this review

Dear Grijns, Thank you for your review “Excellent Service & Staff in this Landmark Hotel-traditional” posted on Trip Advisor. It is a pleasure to know that “the service and staff is some of the best” you “have experienced anywhere in the world” finding that “here everything was perfect, all staff are very helpful and friendly.” It was a pleasure having... More 

Lahore, Pakistan
Top Contributor
302 reviews 302 reviews
51 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel was very good , some malls on walking distance. Well furnished and nice decorated ,spacious room . Good restaurants .Staff was extremely professional, cheerful, helpful and coopretive.Over all the hotel is great for families.

Was this review helpful? Yes
SK-Management, General Manager at Sheraton Kuwait, responded to this review

Dear Saulatali, Thank you for your review “Excellent Hotel” posted on Trip Advisor. We are happy to know you found “the location of the hotel was very good.” “Well furnished and nice decorated, spacious rooms” with “good restaurants.” “Staff was extremely professional, cheerful, helpful and cooperative.” Furthermore finding “overall all the hotel is great for families.” It was a pleasure... More 

Riyadh, Saudi Arabia
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for 1 night whilst in Kuwait on business. My flight arrived early in the morning and I had not arranged airport pickup, so assumed I would get a taxi to the hotel. Upon arrival at the airport I was greeted by the Sheraton representative that had a list of all of the guests due to book in... More 

Was this review helpful? Yes 1
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear 156Gary R, Thank you for your review “Luxury hotel backed with luxury service” posted on Trip Advisor. It is a joy to know that you thoroughly enjoyed your recent visit stay with us, find the service professional, luxurious, convenient, with all the amenities desired and required; finding “overall this was an excellent hotel, back up with superb service” and... More 

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros; the roads around the hotel aren't crowded. Cons; expensive, old timer feel to it, outdated, depressing... Keeping in mind that Kuwait is no touristic destination it's fair to say there are many who offer a better all rounded experience at a lower or similar price.

Was this review helpful? Yes
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear BaderQ1, Thank you for your review posted on Trip Advisor, we are happy to know you enjoyed the location of the hotel with the lack of traffic. The Sheraton Kuwait, a Luxury Collection Hotel as Kuwait’s Enduring Social Icon is filled with enriching history and the traditional luxury of the hotel speaks of its history. It is only with... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed February 21, 2015

Stayed in the Sheraton for 4 nights in February. The hotel staff are friendly, professional and helpful.. But the hotel is old and dated... I will look for an alternative if i return... Sorry Sheraton but this one needs a refurb!!

Was this review helpful? Yes
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear Jonnymballen, Thank you for your review posted on Trip Advisor. As a Luxury Collection Hotel, Sheraton Kuwait is instilled with enriching history as Kuwait’s Enduring Social Icon. It is only with your feedback and comments that we are able to better assess and improve to best meet and exceed all expectations. It was a pleasure having you stay with... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 17, 2015

Staying in a Hotel for a long period of time is not an easy thing to do . But staying at this Hotel was a good experience , you feel like you are one of the family , a member of the house . Any thing you ask for , become your habit for them , if you like it... More 

Was this review helpful? Yes 2
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear Osama N, Thank You for your recent review posted on Trip Advisor. We were happy to know that “staying at this Hotel was a good experience, you feel like you are one of the family, a member of the house.” We were also pleased to know that you felt all your needs were met and exceeded, having “Excellent service”... More 

Boston, Massachusetts
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 8, 2015

This is the nicest hotel I have stayed in in a long while. It's immaculately clean, the service is superior (Frankie, the bellman, was able to coordinate retrieval of my lost luggage which arrived on a later flight from Dubai at 3 am so that I had my luggage by 8:30 am) and the Bulgari amenities are abundant. There also... More 

Was this review helpful? Yes 1
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear Great Trip356, Thank You for your recent review “Not your typical Sheraton - - Much better!” posted on Trip Advisor. It is delightful to know that “ this is the nicest hotel” you “have stayed in in a long while. It’s immaculately clean, the service is superior and the Bulgari amenities are abundant.” Furthermore, it is our pleasure to... More 

Madrid, Spain
Top Contributor
72 reviews 72 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 7, 2015

I have used this hotel many times for business, it has a very good location, you have some malls on walking distance what is not usual for Kuwait. staff is very friendly and well trained, rooms are big and comfortablewith Bulgari amenities. they have a very good italian restaurant so as a lebanese and iranian. rooms are not noisy at... More 

Was this review helpful? Yes 1
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear Ateltico C, Thank You for your recent review “very good for business and good location” posted on Trip Advisor. It is a wonderful to know you found “staff is very friendly and well trained, rooms are big and comfortable with Bvulgari amenities. They have very good Italian restaurant so as a Lebanese and Iranian.” We are happy to know... More 

Riyadh, Saudi Arabia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 13, 2015

This was a really nice hotel and the staff were always helpful although i believe they need more staff as its very crowded, the lobby is a really sad place, everyone who wants to be in a nice place goes to the fourpoints starbucks to hang out.. the decorations were too vintage it needs renovations for sure!

Was this review helpful? Yes
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this review

Dear Nouf S, Thank You for your recent review posted on Tripadvisor. We are happy to know that you enjoyed your recent stay and found that “this was a really nice hotel and the staff were always helpful.” It is only with your comments that we are able to better assess and improve our hotel to exceed all guest expectations.... More 

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