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The Westin Bahrain City Centre

5.0 of 5 Sheikh Khalifa Bin Salman Highway, Manama, Bahrain (Formerly Grand & Ixir Hotel Bahrain City Centre)
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Certificate of Excellence 2014
The Westin Bahrain City Centre
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The Westin Bahrain City Centre
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255 reviews from our community

Traveler rating
    144
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saudi Arabia
Contributor
18 reviews 18 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having been a frequent visitor to the Kempinski Grand hotel my family and I were eager to visit the Westin. Whilst the Westin is a very nice hotel with some excellent qualities it is evident that it lacks many of the star qualities possessed by the previous buildings occupants. Our booking process consisted of a constant array of confusion and... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear 27Sack, We thank you for taking the time to write a review of your recent stay with us. I’m sorry to learn of the difficulties with your reservation process and first of all I would like to sincerely apologise for the disappointing experience, however I’m glad to hear that the confusion was swiftly sorted out on your arrival. Guest... More

Al Khobar, Saudi Arabia
Top Contributor
83 reviews 83 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Totally agree with a previous post from Janice m. When it was the Kempinski the service was much better and the place much cleaner. The staff said they were the same as the Kempinski, but they don't seem to know much about the menu nor the drinks. Old fashion menu in a dirty looking book that looked very soiled. The... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Nancy, We thank you for taking the time to share your feedback of your recent visit with us. I regret to learn of your less than memorable experience at Mezzanine Lounge and firstly I would like to offer my sincere apologies for the dissatisfaction you have conveyed. Our goal at The Westin Bahrain City Centre is to offer service... More

Ras Tanura
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

When it was the Kempinski we had never been impressed with the service at private functions we had attended and now it is a Westin Hotel - the service is still bad. We didn't actually stay at the hotel, but had lunch in the mezzanine bar. They advertise cocktails, but the staff do not know how to make them properly.... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Janice, Thank you for taking the time to share your feedback with us. I’m sorry to hear of your recent experience and first I would like to offer my sincere apologies for the disappointment you have expressed. We at The Westin Bahrain City Centre continually strive to offer extraordinary level of service which in this case it appears we... More

Ankara, Turkey
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 17, 2014

I did not stay in the hotel, but I had a drink (multiple) at the bar. The bar is definitely pricy but worth it. I am a world traveler and I have had many cocktails in many cities. The bartender here (from Sri Lanka) is a very nice man who will make you the perfect drink. During the day and... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear MidhelleD We thank you for taking the time to write such a nice review of your recent visit to The Westin Bahrain City Centre. We’re pleased to hear that you enjoyed Mezzanine Lounge and its individual technology ‘pods’ with televisions, built-in entertainment and Wi-Fi connection available for guests to unwind in the comfort of a private environment. Guest experience... More

Riyadh, Saudi Arabia
Top Contributor
135 reviews 135 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 3, 2014

I used to stay @ this hotel when it was known as Kempinski City Center in Bahrain. it is a fabulous hotel with magnificent location in Manama where it is located in the business area. it has a direct access to City Center where a big shopping mall is located with alot of activities for all family members. the room... More

Was this review helpful? Yes 2
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Abdumoez T We thank you for taking the time to write a review of your recent stay at The Westin Bahrain City Centre. We’re pleased to hear that you enjoyed our contemporary rooms and our direct connection to City Centre Bahrain, Bahrain’s favourite entertainment destination. Guest experience is our highest priority and it’s a pleasure to receive positive feedback... More

Houston, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 23, 2014

In 2013, my family and I stayed at this hotel, it was the Grand Kempenski and we had a negative experience. As of July 2014, it is now the Westin. Being a fan of the Westin, we decided to stay there again and stayed in one of the one bedroom suites which are spacious and nice. This time, we had... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Don-9941 Thank you for taking the time to share your feedback of your recent stay at The Westin Bahrain City Centre. We’re delighted to hear that you enjoyed your stay and our service. Guest experience is our utmost priority and it’s always a pleasure to receive positive comments from our valued guests. We thank you for your valuable feedback... More

Manama, Bahrain
2 reviews
2 of 5 stars Reviewed August 10, 2014

on 9th of august i went to the hotel to have some drinks and snacks with my friends in the mezzanine lounge and had a great time... really nice f&b staff , but later when we were going back we pass through the lobby on of the security guy ask us not to use the lobby exit and ask us... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Abhishek, Thank you for taking the time to share your feedback with us. I’m sorry to learn of your recent experience and I would like to offer my sincere apologies for the disappointment you have expressed. We at The Westin Bahrain City Centre continually strive to offer exceptional level of service which in this case it appears we have... More

2 reviews
5 of 5 stars Reviewed August 4, 2014

Although we had an issue with our reservation but Skoosh quickly amended it and everything was perfect The checkout time was 12pm they were able to push it to 2pm because of our flight time eventhou it was fully booked

Review collected in partnership with Skoosh

Was this review helpful? Yes
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear DrEMYG, Thank you for taking time to send your feedback about your recent stay at The Westin Bahrain City Centre. We are pleased to know that you enjoyed the comfort our hotel offers and we look forward to welcoming you back for another relaxing experience. Best regards, Daniel Van Der Heijden Hotel Manager The Westin Bahrain City Centre More

Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 28, 2014

One really great hotel in bahrain, located in the shopping center if you wish to do some, the quality of the room is really good, the room is big, there is a shower and bathtub, just try to aoid the view of the mall as it can be a bit noisy ( i spend multiples nights there and i prefer... More

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The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Beuz-7, Thank you for sharing your valuable feedback with us. It’s inspiring to know you enjoyed your overall stay with us. Guest experience is our highest priority and it is always gratifying to receive such valuable comments. We look forward to welcoming you back. Best regards, Daniel Van Der Heijden Hotel Manager The Westin Bahrain City Centre More

Dhahran, Saudi Arabia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 27, 2014

The Westin assumed ownership of this location on July 1, 2014 and have done a good integrating the property with the Westin brand. The lobby is welcoming and free valet parking for guests is a nice plus, especially considering the location and integration with the Bahrain City Center mall. The lobby is welcoming and service and the overall facility is... More

Was this review helpful? Yes
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear DerekG-TX, It’s a delight to learn that you had a wonderful time at The Westin Bahrain City Centre. I’m glad to hear that you enjoyed our facilities. I’m very happy you liked the Smart Glass technology in our bathrooms, a feature which is appreciated by most of our guests. We thank you for your valuable comments on bathrobes, power... More

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Additional Information about The Westin Bahrain City Centre

Address: Sheikh Khalifa Bin Salman Highway, Manama, Bahrain (Formerly Grand & Ixir Hotel Bahrain City Centre)
Location: Bahrain > Manama
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Bahrain City Centre 5*
Number of rooms: 200
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Also Known As:
Kempinski Grand And Ixir Hotel Bahrain City Centre
The Westin Bahrain City Centre Manama

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