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The Westin Bahrain City Centre

#22 of 118 Hotels in Manama
Certificate of Excellence
Sheikh Khalifa Bin Salman Highway, Manama, Bahrain (Formerly Grand & Ixir Hotel Bahrain City Centre)
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The Westin Bahrain City Centre
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294 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (294)
  • Mar-May only
    (78)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (76)
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Khobar
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We were regular hotel guests at this hotel when it was operated by Kempinski. We recently stayed there after the hotel changed to Westin. We felt that the hotel furniture has been worn out and there were almost no toiletries in the room. The room used to be fully equipped with basic toiletries to toothbrushes and loofahs but not anymore.... More 

Was this review helpful? Yes
NFaraj, Communications Executive at The Westin Bahrain City Centre, responded to this review

Dear DAS_4, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Jeddah
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I like the trands of hotels within shopping malls, they provide you with a package that makes your stay above normal. Service overall was good, however at times they get very slow and if your check in is at night than it could be a bit of a pain. The City Center offers almost everything you could want from shopping,... More 

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NFaraj, Communications Executive at The Westin Bahrain City Centre, responded to this review

Dear A_Zegama, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. On behalf of the Westin Bahrain City Centre, Yours sincerely, Noora Faraj Complex Communications Executive More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Room, nice. I love the blankets and robes. I really like the media hub, you can connect your HDMI to it (cable not included ) and watch whatever you need to. I like the pool and location. You can drive either way around the island. The hotel is part of the city center mall. You can get all the cheap... More 

Was this review helpful? Yes
NFaraj, Communications Executive at The Westin Bahrain City Centre, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. On behalf of the Westin Bahrain City Centre, Yours sincerely, Noora Faraj Complex Communications Executive More 

Melbourne
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a weekend and booked a suite. Check-in was poor, reasonably quick but absolutely no detail provided. We had to probe to get any information - Where is the lounge, what are the opening hours, any food still available, is the bar open, etc etc? The suite was modern and well maintained. The water pressure on L15 was terrible... More 

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NFaraj, Communications Executive at The Westin Bahrain City Centre, responded to this review

Dear Yarro, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to see you again very soon. On behalf of the Westin BCC, Yours sincerely, Noora Faraj Communications Executive More 

The Hague, The Netherlands
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 10, 2015

I had the pleasure to stay at this hotel. The rooms are spacious and stylish. The hotel has a nice Spa and Pool area. As is is connecting with the mall, all is within walking distance. I simply had a great stay. One can use the restaurants of Le Meridien as well next door and last tip, their chic smoking... More 

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Sao Bento Do Sul, SC
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 24, 2015

Besides from being very convenient, the staff is very friendly and the hotel is great! Was there for the F1 and also for business. This is my 2nd time there. Last year, when stayed there, was still a Kempinski. Still a great choice to stay in Bahrein. Will be back there for sure.

Was this review helpful? Yes
The Westin Bahr... T, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear RafaelGarcia1975, We are inspired to read about your overall stay experience at The Westin Bahrain City Centre. Guest experience is of utmost importance to us and we are glad you had a wonderful time with us. I’m pleased to share your positive comments with the entire team. We look forward to having the pleasure to welcome you back at... More 

Muscat,Oman
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2015 via mobile

I stayed in the hotel for 5 nights. The hotel is located next to city center Bahrain. Rooms are big, clean and comfortable. The service is very good. The hotel has very nice Spa. Heavenly spa. The breakfast buffet is very good and the staff at the restaurant are very friendly.

Was this review helpful? Yes
The Westin Bahr... T, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Mrtah, Thank you for sharing your valuable feedback with me. It’s inspiring to know your over all stay experience and comments on our facilities and services. It was a delight to know that you enjoyed our buffet breakfast at Saveur the all day dining venue and Heavenly Spa By Westin. Look forward to seeing you back at The Westin... More 

Paris, Ile-de-France, France
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 9, 2015 via mobile

The place and the concept are great ( little Private lounge for Friends or couple with TV...) the service is top! But the Food is horrible : Pasta Lobster to much cook...and without Lobster...!! Caesar salad no fresh and shrimps too much cook too!!! The appetizers was correct but no Ice Tea in a 5 stars Hotel in thé Middle... More 

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The Westin Bahr... T, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Lionel D, I would like to offer my sincere apologies for the disappointment you have expressed regarding the quality of food you experienced at Boudoir. I have shared your valuable feedback with our executive chef in order to enhance the quality and overall dining experience. We hope to see you on your next visit to The Westin Bahrain City... More 

Riyadh, Saudi Arabia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 28, 2015

it was the worst experience ever, I have a confirmed reservation,. But unfortunately the receptionist said that they are sorry they have an over booking problem and there is no room for me even that my reservation been guaranteed by a credit card !!! After a long conversion, no one is responsible, duty manager is not available. the only thing... More 

Was this review helpful? Yes 2
The Westin Bahr... T, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Addullah, We thank you for taking the time to share your feedback of your recent stay at The Westin Bahrain City Centre. I would like to offer my sincere apologies for the disappointment you have expressed. Let me assure you that this is not the level of service we aim to provide. We have done an internal follow up... More 

Chania Greece
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed March 22, 2015

Staying at 10th floor, I was more than satisfied from the hotel facilities, the spacious room and the fast service. Located in the heart of CITY CENTER MALL , has also a very good restaurant and breakast hall.

Was this review helpful? Yes 1
The Westin Bahr... T, Hotel Manager at The Westin Bahrain City Centre, responded to this review

Dear Emmanouil K, Thank you for sharing your feedback of your recent stay with us. We’re pleased to hear you enjoyed our rooms, restaurants, facilities and location with direct attachment to City Centre Bahrain mall. We hope to have the privilege to welcome you back on your next visit to The Westin Bahrain City Centre. Best regards, Daniel van der... More 

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