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Riyadh Marriott Hotel

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King Saud Road | Al Wazarat District, Riyadh 11464, Saudi Arabia
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Riyadh Marriott Hotel
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Riyadh Marriott Hotel
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88 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a very nice looking and very nicely re-vamped hotel. Unfortunately this is as far as it stretches. The Platinum Elite experience in totaly non existant. The Executive lounge is not what its name suggests...... Executive.... All bar that. "Common Lounge" is more appropriate nomenclature. The food presented in the "Executive Lounge" is of substandard quality and resembles "Left... More 

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear trimbuster: Thank you for sharing your comments with us on Tripadvisor. We are disappointed to read about your dissatisfaction with our Executive Lounge, however, we appreciate your feedback and will share it with our team so that they may take corrective actions. We are especially concerned that, as a valued Platinum Marriott Rewards member, we have not met your... More 

Kuwait City, Kuwait
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had an overall average stay at this hotel. Services provided are good but doesn't feel like its providing a complete five star hotel service. Not completely satisfied and not up to my expectations with respect to services provided by Marriott hotels worldwide.

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Geo_R_Ace: Thank you for sharing your comments with us on Tripadvisor. We are very sorry to read that your experience did not meet your expectations. We have shared your comments with our team so that they may corrective action, however, if you would like to share any specific details with us, we would be most grateful for your time... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

i have been to this hotel a few times now and it has been great except for my last trip. This is my first review of anything on trip advisor because I typically do not complain. this past trip was plagued with internet access problems. On day 1, I talked to the front desk. they told me to talk to... More 

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear sean b: Thank you for sharing your feedback with us on Tripadvisor. Please accept our sincerest apology for your experience with our internet service. At the time of your visit, we had already communicated this issue to our service provider and have escalated our complaint to our area office. We have already taken many corrective actions to improve the... More 

Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just so everyone knows my point of view, I am a young professional in my mid 20s and travel more than 160+ days a year for work and holiday. . TL:DR: This hotel has put in a lot of work and effort into upgrading and re-branding the hotel. The cleanliness and amenities at this hotel are exponentially better than the... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear On_The_Roam_55: Thank you for sharing your comments with us on Tripadvisor. While we are disappointed to read that we have failed to meet your expectations in some areas, we are very grateful to you for taking the time to provide us with such detailed and candid feedback. It is very apparent to us that you are an experienced business... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I stayed here on business this weekend , and ordered in room dining . The baked onion soup arrived Luke warn evn though I asked for it to be extra hot and Shish taouk arrived so cold that the chicken could of been used in a salad The waiter was very kind and too the soup back to be reheated... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Pierre L: Thank you for sharing your comments with us on Tripadvisor. We are disappointed to read of your experience with our roomt service – especially as this is your first review on Tripadvisor. We are truly sorry for failing to provide the level of service and food quality that would have made your review a much more enjoyable... More 

Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

An unassuming facade hides within grandeur not easily seen at this price point; cheery and very supportive staff, caring attendants, lavish business centers, ATM, Valets, even shoe cleaning services, all within minimal effort and reach. Excellent restaurants offerring quality food from multiple cuisines with extravagant breakfast choices make this an ideal stay location for business visitors. Amply furnished rooms, glistening... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Suparno67: Thank you for taking the time to share your comments with us. We are delighted to read that your stay with us met your expectations. We will share your comments with our associates. We sincerely appreciate your time and effort taken to share your observations with our fellow travelers on Tripadvisor. Thank you for your loyalty to our... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Marriott Riyadh is an excellent hotel by any standards - clean fresh rooms, excellent food especially in the Mosaic restaurant on the ground floor, ample gym facilities open 24 x 7, good location near the centre of Riyadh. What makes it special for me though, having stayed here regularly for over a year now, is the quality of the... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear NickIllingworth: Thank you for the terrific review! We are delighted to read your comments and especially happy to hear that we have made you feel comfortable after staying an entire year with us. We appreciate your loyalty to our hotel and our brand and look forward to being your home-away-from home whenever you are in Riyadh. Regards, Ed M. More 

Dubai
Reviewer
4 reviews 4 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Avoid days when there is a wedding, the noise travels throughout the hotel and lasts until 4am. The breakfast has lots of canned fruits, not good! there is a strong chance your room's bathroom will smell of sewage, the maintenance team's solution is to run a lot of hot water down the drain + spray some perfume in there. guess... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear vallda: Thank you for sharing your comments with us on Tripadvisor. We are truly sorry to read of your poor experience during your stay with us. Please accept our sincere apology for any annoyance and discomfort we may have caused you. As a Rewards Member, we value your opinion and loyalty to our brand and our hotel. As we... More 

Sheffield, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

In general the place is a bit tired but the rooms are relatively spacious, the gym and pool is excellent with a big area for treadmills, free weights and weight machines. The buffet breakfast was always good and the executive lounge has great food (I think they recently changed the chef as it is so much better than 3 months... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Travellingsav: Thank you so much for reviewing our hotel on Tripadvisor! We are delighted to read that you enjoyed your stay with us and will share your comments with our associates. We hope that we may look forward to welcoming you back to our hotel should your travel plans bring you back to Riyadh in the future. Regards, Ed... More 

Reading, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The most friendliest professional staff, they couldn't of done more. Warm welcome, beautiful clean rooms, every thing you need. Food is delicious, fresh and perfectly priced. 20 minutes from the airport. There is a woman's gym on the 2nd floor with steam room, woman can also use swimming pool next door which has amazing views. Every single person that works... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear ShirleyWilko: Thank you for sharing your comments with us on Tripadvisor! We are delighted to read that you enjoyed your stay with us and appreciate your candid feedback on our staff and services. We’re especially happy to read that you had an opportunity to enjoy our new women’s gym and steam room! We look forward to welcoming you back... More 

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