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Riyadh Marriott Hotel

#10 of 159 Hotels in Riyadh
Certificate of Excellence
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King Saud Road | Al Wazarat District, Riyadh 11464, Saudi Arabia
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Riyadh Marriott Hotel
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Riyadh Marriott Hotel
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95 reviews from our community

Traveler rating
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    20
    7
    3
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Families
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Rome, Italy
Top Contributor
56 reviews 56 reviews
28 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

PRO. Very clean and spacious room with good lighting, furnishings, TV, electrical outlets, good closest with sufficient number of hangers, mini fridge with free water, coffee, tea. Spacious bathroom with counter, free soaps, etc. hairdryer, good shower and water pressure. Big lobby and sitting area. Good breakfast room with nice buffet. Good, friendly, efficient service. Well appointed meeting rooms. Hotel... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear GlobalCit59: Thank you for sharing your experience and observations with us on Tripadvisor! We are very happy to receive such an outstanding review from a Top Contributor on Tripadvisor! We are delighted to read that our hotel met your needs for business and appreciate your comments regarding the WiFi. As someone whom obviously travels often, we would recommend joining... More 

London, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I have visited the Marriott in Riyadh many times when conducting training for Sauudi clients.I am well known and always welcomed warmly particularly by the first class Bell Staff. New staff at reception might be warned that a regular guest is coming and not act as if this is the first time I have been there. In general Reception Management... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Rebecca12013: Wow! Thanks for the terrific review! Thank you for taking the time to provide us with your candid feedback so that we may improve our service and products for our future guests. We will share your comments with our associates so that they may work on improving the products and services where noted. We are delighted to read... More 

Mykonos Town, Greece
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I had initially booked a non-refundable room there but had to cancel at a last minute due to unforeseen circumstances. Called the hotel and did not hesitate to forgo the non-refundable clause. Wonderful attitude.

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Alain5134: Thank you for sharing your comments with us on Tripadvisor! We are pleased to read that you were happy with our customer service and thank you so much for sharing your experience with our friends on Tripadvisor. We hope that we may welcome you to our hotel in the future should your travel plans bring you back to... More 

Munich, Germany
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean rooms but no upgrade provided for Platinum members. Impressing lobby cafe. However the local check-in staff needs serious service training - definitely not up to standard for a Marriott of this price category. Buffet restaurant was surprisingly excellent from service, variety of foods to quality.

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear 2000Foodlover: Thank you for sharing your comments with us on Tripadvisor. We appreciate your comments and will share them with the team so that we may take corrective action where noted. Unfortunately due to the very high occupancy we are not always able to provide a complimentary upgrade for our Platinum Members, which is why this benefit clearly states... More 

cairo
Top Contributor
343 reviews 343 reviews
79 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 1 week ago

I would like to thank first mr mohamed jadry for his generosity . The hotel is fine although very old but it is really nice . Location is very good in the heart of Riyadh . Room was clean . But reception should be more aware and faster in action specially nights duties . Restaurent was average . meeting room... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Yasserradwan: Thank you for sharing your comments with us on Tripadvisor! We are honored to receive such an excellent review from such an experienced Top Contributor on Tripadvisor! ( 335 reviews! Wow!). We are very happy to read that you found our associates helpful, (for the most part), and would also like to thank you for mentioning them specifically... More 

Riyadh, Saudi Arabia
1 review
4 of 5 stars Reviewed 1 week ago

This is my second visit to Riyadh and all throughout I have stayed at Marriott. Truly world class - to put it straight and simple. I stayed at this amazing hotel in March 2015 from the 7th till the 22nd, post that I shifted to the adjacent executive apartments. Current trip started from 19th April and will end on 14th... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Abhay_Mohan: Thank you for sharing your comments with us on Tripadvisor! We are delighted to read that you enjoyed your stay with us and will share your comments with our team. We are honored to be your first hotel review on Tripadvisor! We will also be happy to investigate the missing points for your stay. Please drop us an... More 

Kuwait City, Kuwait
Contributor
20 reviews 20 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Left this hotel over a year ago as it got very shabby but after an extensive refurbishment it has turned out very nice indeed. I had a suite in the rear and was very quiet and comfortable. Air con was quiet and worked well. Exec lounge was very good and well stocked with decent food but gets very busy after... More 

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Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Greg K: Thank you for sharing your comments with us on Tripadvisor and welcome back! We are delighted to read that you decided to return and try our newly refurbished rooms! We are also very happy to read that you were able to experience our new Executive Lounge and Body line Health club. As you noticed and mentioned in... More 

Johannesburg
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a very nice looking and very nicely re-vamped hotel. Unfortunately this is as far as it stretches. The Platinum Elite experience in totaly non existant. The Executive lounge is not what its name suggests...... Executive.... All bar that. "Common Lounge" is more appropriate nomenclature. The food presented in the "Executive Lounge" is of substandard quality and resembles "Left... More 

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear trimbuster: Thank you for sharing your comments with us on Tripadvisor. We are disappointed to read about your dissatisfaction with our Executive Lounge, however, we appreciate your feedback and will share it with our team so that they may take corrective actions. We are especially concerned that, as a valued Platinum Marriott Rewards member, we have not met your... More 

Kuwait City, Kuwait
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had an overall average stay at this hotel. Services provided are good but doesn't feel like its providing a complete five star hotel service. Not completely satisfied and not up to my expectations with respect to services provided by Marriott hotels worldwide.

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Geo_R_Ace: Thank you for sharing your comments with us on Tripadvisor. We are very sorry to read that your experience did not meet your expectations. We have shared your comments with our team so that they may corrective action, however, if you would like to share any specific details with us, we would be most grateful for your time... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 17, 2015

i have been to this hotel a few times now and it has been great except for my last trip. This is my first review of anything on trip advisor because I typically do not complain. this past trip was plagued with internet access problems. On day 1, I talked to the front desk. they told me to talk to... More 

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear sean b: Thank you for sharing your feedback with us on Tripadvisor. Please accept our sincerest apology for your experience with our internet service. At the time of your visit, we had already communicated this issue to our service provider and have escalated our complaint to our area office. We have already taken many corrective actions to improve the... More 

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