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Riyadh Marriott Hotel

#10 of 160 Hotels in Riyadh
Certificate of Excellence
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King Saud Road | Al Wazarat District, Riyadh 11464, Saudi Arabia
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Riyadh Marriott Hotel
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106 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (106)
  • Mar-May only
    (51)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (25)
All months
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights in June and they accommodated my every need to the highest standard. I didn't use executive lounge as I didn't have time, but the breakfast buffet downstairs was huge. Attentive staff, nice lobby, comfortable rooms with good wifi.

Was this review helpful? Yes 1
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear G S: Thank you for sharing your comments with us on Tripadvisor. We are very happy to read that you enjoyed your stay with us and hope that you may be able to experience our new Executive lounge on future visits should your travel plans bring you back to Riyadh. Thank you for taking the time to post a... More 

Level Contributor
125 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It has been a long time since I last stayed in this hotel. They have made some significant changes.... With room upgrades and refurbs of restaurants, reception and public areas the most obvious. They put me on the 6th floor and acceded to my request for a quiet room away from the traffic. This floor gave me access to the... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear M-moate: Thank you for sharing your comments with us on Tripadvisor. We are delighted to read that you enjoyed your recent stay with us and noticed our recent extensive renovations. We are especially pleased to receive such a positive review from a Top Contributor such as yourself who has traveled so extensively. We appreciate your loyalty to our brand... More 

Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for more than 200 nights and I am a Marriott platinum member. The service quality seems to be going down. Recently they started charging for the really mediocre quality espresso and cappuccino they used to provide free of charge at the breakfast. You can get the same at other competing brands like intercontinental for free... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear mohameddubai2015: Thank you for sharing your comments with us on Tripadvisor. As a Platinum rewards member, we sincerely appreciate your feedback on our performance and your loyalty to our brand and hotel. We would also point out, that as a platinum member, any specialty coffees in our Executive Lounge are free and included with your access for breakfast, or... More 

Dubai, United Arab Emirates
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You love this place the very moment you get inside. Huge reception. Very friendly staff. Lots of Saudis working here and the are really trying to help you. Great room with all you need, including WIFI. Breakfast is as good as it gets, almost. Five stars. Well done. First choice next time I am in i Riyadh...!!!!

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Andy-Dandy1: Thank you for sharing your comments with us on Tripadvisor! We are very happy to read that our product and services met your expectations and that you had an enjoyable stay with us. We will share your comments with our team who will be delighted to read your comments as well. Thank you for taking the time to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Mosaic Restaurant is expertly marshalled by the Maitre'D , by the name of Mr Basu? Warmly greeted every morning. Reservations by Mr Lora , Mr Abbas and Mr Islam are also expertly handled. Well Done! i will come again!

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Adil A: Thank you so much for taking the time and effort to share your comments with us on Tripadvisor. We appreciate the feedback on our performance and will share your comments with our associates. Thank you also for mentioning the names of our associates whom provided excellent service during your stay so that we may thank them personally... More 

San Francisco, California
Level Contributor
102 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Riyadh is a city with wealth but zero glamour. Marriot was the oasis at the end of a concrete day. Hotel is excellent in every way. Service and staff. Gym and valet. Internet speed was excellent (> 15Mbs). It is the only hotel I will stay at in Riyadh.

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Tmaharaj: Thank you for sharing your comments with us on Tripadvisor. We are delighted to read that you enjoyed your stay with us and are especially impressed to receive such a positive review from a Top Contributor on Tripadvisor such as yourself. Thank you for taking the time to share your feedback with us on Tripadvisor. We will pass... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 5 weeks ago

Imagine to have AC that's not working in Riyadh!!! And the response of the hotel was "nothing". I've been complaining for a whole day through calls and visited the reception myself before going out and they promised to send someone to fix it and again nothing happened. Meals are expensive and charging for internet!! Don't recommend it.

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Mohamed A: Thank you for sharing your comments with us on Tripadvisor. We are very disappointed to read of your experience during your recent stay with us. Please accept our sincerest apology for failing to meet your expectations and any annoyance this may have caused you. We appreciate your time and effort taken to share your comments with us... More 

cheam, uk
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 27, 2015

Wouldn't choose to stay here but the Company says so so here goes : The (tiny) balcony door would not close and the first engineer sent up just pulled it to and closed the curtains. The second engineer didn't do much better, as I could push the door open if I wanted to. The shampoo and shower gel bottles in... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear colinmh23: Thank you for sharing your comments with us on Tripadvisor. Please accept our sincerest apology for failing to meet your expectations. We will share your feedback with our team so that we we may take corrective action where required. As we noticed from your comments, that your company has booked you with us. We would like to recommend... More 

texas
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 26, 2015

I found the staff to be helpful during checking and my stay until check out. Then they told me that despite the fact that they had authorized the entire stay at the time of check in they needed to create a new charge for the full amount and then release the first charge. I have yet to see the release... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear nofatboys: Thank you for sharing your comments with us on Tripadvisor. We are disappointed to read of you and your colleague’s experience with charges to your credit cards. Please accept our sincerest apology for any inconvenience this issue has caused you and your colleague. Normally the actual charges are matched to the pre-authorization charges and only the difference would... More 

Rome, Italy
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed May 16, 2015

PRO. Very clean and spacious room with good lighting, furnishings, TV, electrical outlets, good closest with sufficient number of hangers, mini fridge with free water, coffee, tea. Spacious bathroom with counter, free soaps, etc. hairdryer, good shower and water pressure. Big lobby and sitting area. Good breakfast room with nice buffet. Good, friendly, efficient service. Well appointed meeting rooms. Hotel... More 

Was this review helpful? Yes
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear GlobalCit59: Thank you for sharing your experience and observations with us on Tripadvisor! We are very happy to receive such an outstanding review from a Top Contributor on Tripadvisor! We are delighted to read that our hotel met your needs for business and appreciate your comments regarding the WiFi. As someone whom obviously travels often, we would recommend joining... More 

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