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Sheraton Riyadh Hotel & Towers

King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
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Sheraton Riyadh Hotel & Towers
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Sheraton Riyadh Hotel & Towers
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262 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
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    (66)
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All months
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

the hotel is one of my best option in Riyadh . the staff now almost all knows me by name and keep asking for the next family visit. it's good for family and work visits. staff are friendly and always helping. it's my preferred option to stay and rooms are very clean and food is great too.

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear fsdi1974, Thank you so much for your warm and friendly comments. Your feedback exactly pin point what we are striving for on a daily basis, personalized friendly service! I am really glad that you experience your monthly trips as such. Rest assured that I will personally share your comments with our staff! Hopefully, until soon! With warm regards, Matthias... More 

Baltimore
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent a week in the capital for work and stayed at the Sheraton as I am a Starwood Hotel member. The Sheraton is one of the older hotels and it shows compared to some of the other newer hotels in Riyadh such as the Four Seasons, Ritz or InterCon. It is also more traditional and simplistic in terms of architecture... More 

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Eric H, Thank you for sharing your feedback and experiences of your last hotel stay in the Sheraton Riyadh Hotel and Towers. We indeed are one of the more settled hotels in the city and are quite proud on our heritage. This said, we have completely renovated our complete room inventory and plans for our outlets and meeting facilities... More 

Dubai, United Arab Emirates
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I typically spent a night every other week. While the rooms are not bad and the Italian restaurant is quite good, the service is very poor a) Room service - I order pasta with pesto and they provided pasta with tomatoes sauce. When I explained the waiter that that was not pesto, he insisted saying it is red pesto. Then... More 

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Alessandro B, Thank you so much for taking the time to share your experiences here on Tripadvisor. I am sorry that we were not able to convince you with our service during your last few stays. I would love the opportunity to discuss your comments over a cup of coffee during your next stay. I am looking forward to... More 

Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I spent three nights at the Sheraton Riyadh. The location of the hotel is a bit away from most usual sites, but not too much. The hotel feels small and cosy. The gym was good and if I recall correctly there was an indoor swimming pool. The two lounges (on two separate floors having the same food) offer a basic... More 

Was this review helpful? Yes 1
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Kim H, Thank you for your comments and feedback on our hotel! We greatly appreciate your feedback and especially your comments about the gym and the Club Lounge. Should you have any further details that you would like to share, please do not hesitate to reach out to me personally on the details below; we will always keep striving... More 

Sheffield, United Kingdom
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is still an excellent hotel and the renovations that have taken place since my last stay have been completed to a high standard. The restaurants, in particular the buffet restaurant is very good, the rooms are clean and well appointed and the refreshments on the club floor are excellent. Compared to any other hotel I have stated with in... More 

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Trigger85, Thank you for your feedback here on Tripadvisor. While we still are happy that you liked the changes in our product that you have seen throughout the past year, we certainly never intend to change our service culture and personalized approach! As it was not completely clear from your feedback where you found the service lacking this year,... More 

Barcelona, Catalonia, Spain
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed May 19, 2015

It was a pleasant staying, all services and installations were working as expected, room was nice and comfortable, personnel always ready help you with any request. Location is good to reach out the business area. I recommend this hotel.

Was this review helpful? Yes 1
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Lositalianos1991, Grazie Mille for sharing your experience with the online community! We were very glad to see that you enjoyed your stay at the Sheraton Riyadh Hotel and Towers. Your comments were greatly appreciated, especially the ones in regards to our staff being able to assist you with everything you needed. I will personally assure that this will be... More 

Glasgow, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 10, 2015

I stayed here for a week in April. As a female business traveller I felt quite comfortable. My room was excellent with complementary bottled water, tea and coffee making facilities (although more milk would be useful) and iron and board available to smarten my own clothes. Dry cleaning services were avaiable if needed. The TV had several english language channels... More 

Was this review helpful? Yes 2
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Alba-Cat, It was great to read your review from your past experience at the Sheraton Riyadh Hotel and thank you for sharing it with us and the rest of the Tripadvisor Community. We greatly appreciate your positive feedback, and were most happy that you felt comfortable and found your way around the city and the hotel! We will certainly... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 8, 2015

Stayed in this hotel recently while on Business trip and found it in a good location. The exhibition center was on the same road about 10-15mins away and it is also very close to Kingdom Tower, Royal mall and Riyadh Gallery. So, if you have a business trip with very less time to do siteseeing I would recommend Sheraton. They... More 

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Vaish D, Thank you so much for reviewing your stay on tripadvisor and sharing your positive experience with the community. We are extremely happy to read that you enjoyed your stay at the Sheraton and especially that you appreciated the friendliness of our staff. Great to hear that the lounge services were a big enhancer, it truly is one... More 

Manama, Bahrain
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed May 4, 2015

I stayed in this hotel few years ago and again last week, the hotel renovated, the entrance and the lobby are more lively now and comfortable. The rooms has excellent size and very comfortable bed and super dark curtains. Mr. Gerald himself was welcoming the guests in the lobby and making them feeling special, everyone in his team were very... More 

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Alammadi, Thank you so much for taking the time to share your experience with the Tripadvisor community! We were very happy to hear that you enjoyed your stay with us and especially the changes that the hotel as undergone since your last stay. Rest assured that we will share your comments regarding the friendliness of our associates with them!... More 

Dubai
Level Contributor
9 reviews
6 hotel reviews
4 of 5 stars Reviewed April 6, 2015

Sheraton is my preferred hotel in Riyadh. Their hospitality is remarkable. Facilities are good and most of the staff are very friendly. Bfast buffet has a nice spread. If you are bored you can ask the Chef who will do his best to make you feel homely. Ask for a room facing the Kingdom tower.

Was this review helpful? Yes
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Ravi S, Thank you for taking the time to share your great experience in the Sheraton. It really is great to hear that our associates were able to make you feel at home and well taken care of. Our chef Akter was extremely glad to hear about your feedback of the breakfast, as he has spent the better part... More 

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