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Sheraton Riyadh Hotel & Towers

King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
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Sheraton Riyadh Hotel & Towers
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Sheraton Riyadh Hotel & Towers
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257 reviews from our community

Traveler rating
    94
    96
    45
    15
    7
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205
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Barcelona, Catalonia, Spain
Top Contributor
81 reviews 81 reviews
8 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was a pleasant staying, all services and installations were working as expected, room was nice and comfortable, personnel always ready help you with any request. Location is good to reach out the business area. I recommend this hotel.

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Lositalianos1991, Grazie Mille for sharing your experience with the online community! We were very glad to see that you enjoyed your stay at the Sheraton Riyadh Hotel and Towers. Your comments were greatly appreciated, especially the ones in regards to our staff being able to assist you with everything you needed. I will personally assure that this will be... More 

Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a week in April. As a female business traveller I felt quite comfortable. My room was excellent with complementary bottled water, tea and coffee making facilities (although more milk would be useful) and iron and board available to smarten my own clothes. Dry cleaning services were avaiable if needed. The TV had several english language channels... More 

Was this review helpful? Yes 1
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Alba-Cat, It was great to read your review from your past experience at the Sheraton Riyadh Hotel and thank you for sharing it with us and the rest of the Tripadvisor Community. We greatly appreciate your positive feedback, and were most happy that you felt comfortable and found your way around the city and the hotel! We will certainly... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel recently while on Business trip and found it in a good location. The exhibition center was on the same road about 10-15mins away and it is also very close to Kingdom Tower, Royal mall and Riyadh Gallery. So, if you have a business trip with very less time to do siteseeing I would recommend Sheraton. They... More 

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Vaish D, Thank you so much for reviewing your stay on tripadvisor and sharing your positive experience with the community. We are extremely happy to read that you enjoyed your stay at the Sheraton and especially that you appreciated the friendliness of our staff. Great to hear that the lounge services were a big enhancer, it truly is one... More 

Manama, Bahrain
Top Contributor
87 reviews 87 reviews
17 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel few years ago and again last week, the hotel renovated, the entrance and the lobby are more lively now and comfortable. The rooms has excellent size and very comfortable bed and super dark curtains. Mr. Gerald himself was welcoming the guests in the lobby and making them feeling special, everyone in his team were very... More 

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Alammadi, Thank you so much for taking the time to share your experience with the Tripadvisor community! We were very happy to hear that you enjoyed your stay with us and especially the changes that the hotel as undergone since your last stay. Rest assured that we will share your comments regarding the friendliness of our associates with them!... More 

Dubai
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 of 5 stars Reviewed April 6, 2015

Sheraton is my preferred hotel in Riyadh. Their hospitality is remarkable. Facilities are good and most of the staff are very friendly. Bfast buffet has a nice spread. If you are bored you can ask the Chef who will do his best to make you feel homely. Ask for a room facing the Kingdom tower.

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Ravi S, Thank you for taking the time to share your great experience in the Sheraton. It really is great to hear that our associates were able to make you feel at home and well taken care of. Our chef Akter was extremely glad to hear about your feedback of the breakfast, as he has spent the better part... More 

london
Top Contributor
94 reviews 94 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed March 26, 2015

First of all this hotel is ultra expensive. I paid 1,212 SAR for their normal room. For example the Al Waha Palace (which is TripAdvisor #1 in Riyadh) is just half this price. The Sheraton has nothing special. It's just a normal average hotel so it is not worth the extra money. Two things are highly disappointing: - The size... More 

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear David S, Thank you for your review of our hotel and our sincerest apologies that we were not able to meet your expectations during this particular stay. As per our email communication, we are looking forward to having you back as our guest during your next trip to Riyadh and allow us a second chance to give you the... More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 26, 2015 via mobile

I have frequent business trips to Riyadh and this is my hotel of choice. The hotel itself is very nice, modern and clean. The hotel staff are very friendly and helpful. It's great walking in to the hotel after a long flight and see familiar smiling faces saying "welcome back". They have pretty good gym facilities as well.

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Ricky R, Thank you so kindly for sharing your experience online. We were happy to hear that you feel like the Sheraton Riyadh is your home away from home and that our associates are making this happen! Rest assured that your compliments have been shared with the staff! Should you have any further feedback, do not hesitate to reach... More 

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed March 14, 2015 via mobile

This hotel is modern and clean. The huge issue is at the weekends mostly, Saudis come in their droves to either have wedding parties or make crazy parties in their rooms! I saw and heard drunk local guys with women etc shouting laughing screaming making noise late at night. The staff seem scared to tell any saudi not to do... More 

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear leaharobertson, Thank you for your feedback regarding your last stay. I am disappointed to hear that we were not able to meet your expectations, especially in regards to the disturbances that you experienced during the busy weekend of the Book Fair in Riyadh. Rest assured that I have shared your review with the team. I would be glad to... More 

Muscat, Masqat, Oman
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 12, 2015

Six of us, had lunch at this restaurant. Crew member Mr. Amanul Islam deserves special pat for his personal attention to all of us during our lunch. Wide spread of buffet. Caters to Arabic and Indian palates.

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Tielt, België
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

The hotel has complementary breakfastbuffet and snack buffet on every floor. Clean rooms and indoor swimming pool. There is a complimentary internet service available. The hotel has a good, central location.

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Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear BrechtVerkest, Thank you so kindly for your review of the Sheraton Riyadh after your recent stay. The Sheraton greatly values your feedback and I am glad to hear that you had an enjoyable stay during your business trip to Riyadh. Should you have any further comment or feedback that you would like to share, do not hesitate to contact... More 

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Prices are for 1 room, 2 adults
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