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Sheraton Riyadh Hotel & Towers

5.0 of 5 King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
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Sheraton Riyadh Hotel & Towers
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Sheraton Riyadh Hotel & Towers
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236 reviews from our community

Traveler rating
    90
    84
    43
    13
    6
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29
190
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is quite near our office and unlike some in Riyadh you can avoid the high priced hotel taxis as it's a short walk to the street, which is always a plus in my book. I stopped staying here as the renovations were making life difficult (especially when only 1 lift was working) but all seems to be over... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I had made a complaint with booking.com in the hope they will give me feed back, but nothing so far. That is why I wrote again through Trip Advisor. Extremely hostile and unfriendly reception during check in. No smile whatsoever. In addition I was given the wrong room with the excuse that no rooms were available, although I had an... More 

Was this review helpful? Yes 1
GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Youssef A, Thank you for your review following your recent stay. Firstly allow me to apologise for the issues that occurred during your stay. Could you please contact me on my details listed below so I could get some additional information from you? Many thanks Paul Paul Dunphy General Manager Sheraton Riyadh Hotel paul.dunphy@sheraton.com More 

Bucharest
Contributor
18 reviews 18 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2014

We were in the slightly more plush rooms - they were well laid out, a nice big desk for working, comfortable bed - everything that you needed. Impressed with the internet - much better than the average for the region - well done for this. Only complaint is that the food is somewhat bland and dull. The Italian restaurant is... More 

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Senior Contributor
27 reviews 27 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 5, 2014

i spend two night in Riyadh Sheraton, the location of hotel is great its in cross of King Abdullah RD with King Fahad Highway those two road are active and businesses active also, you cant park your car in the hotel propriety you may give your car key to the valet parking guys and they will drive your car out... More 

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GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Badmishal1, Thank you very much for your review following your recent stay. I am disappointed your feel that you will not stay with us again. I have noted your comments about check in. I understand some of your comments but unfortunately there two key items you mention are out of our direct control. We are only allowed to open... More 

DC, Beirut
Top Contributor
59 reviews 59 reviews
43 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 28, 2014

The Sheraton finished the renovations that they were in the process of finishing since my last visit in Feb. The hotel is very nice. Well located, nice big rooms, very friendly staff. They also have a lounge and restaurant. Great free Wifi. A good choice in Riyadh. Will be back

Was this review helpful? Yes 1
GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Baci2003, Thank you so much for your feedback. I am happy if you are happy. Warm regards Paul Paul Dunphy General Manager paul.dunphy@sheraton.com More 

Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 17, 2014

I stayed at the Riyadh Sheraton Feb 2014. I regret to to do so. I stayed in the villas but it was very deteriorated and furniture has passed it is life time big time !! Yet the charge per night was too expensive. The food and location was OK. However, you can not compare the level of this hotel to... More 

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GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Steve, Thank you for your review following your recent stay Please accept my sincere apologies for the issues encountered during your stay. The villas are indeed not in a good current condition and in fact you may have noticed that 3 of the villas are currently under renovation. the remaining nine will be renovated during 2015 I can assure... More 

Amman, Jordan
Top Contributor
94 reviews 94 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed September 29, 2014

I stay here on monthly basis for business purposes. The hotel is fine in terms of service and location. What's disappointing however is the outdoor unshaded unpaved far parking lot. And the deteriorating dated spa and small gym. Add to that the room is poorly decorated.

Was this review helpful? Yes 1
GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Hassan, Thank you for your for your review of the hotel following your recent stay. I am disappointed to read of your comments on the rooms as they have only been newly renovated but I have noted your other comments to share with my team. We look forward to welcoming you back soon Warm regards Paul Paul Dunphy General... More 

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

As an unaccompanied western business woman in Riyadh it is essential I have a good hotel . They collect me from the airport, have a good room for me and I stay on before I fly back. Security is good and the staff and very helpful. The restaurants have a family area . They can organise taxis/drivers for my visit.

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
117 reviews 117 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 15, 2014

Not a bad hotel at all but there isn't anything special about it. I stayed here twice, very short visits and it isn't bad, a bit old and dated but other than that it is OK. The breakfast is quite nice.

Was this review helpful? Yes
GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Hmansouri, Thank you for your review following your recent stay. I hope to welcome you back soon Paul Paul Dunphy General Manager More 

Ismaning, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 8, 2014

For Sheraton standard, this is way below average hotel. Where can i start? I stayed here for a week during my business travel. The staff is insanely rude and security always wants to do something...so they harass the guests. The hotel is quite boring and I’ve stayed at few hotels in Middle East. No wonder, people just wanting to do... More 

Was this review helpful? Yes 1
GMSRH, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear neil s81, Thank you for your review following your recent stay. I am disappointed to read your comments particularly about the staff and their rudeness. Perhaps you could elaborate off line as to what constitutes 'insanely rude'? Riyadh is clearly not a leisure destination. particularly during Ramadan. There are many restrictions during this holy month when all Muslims are... More 

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Additional Information about Sheraton Riyadh Hotel & Towers

Address: King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
Location: Saudi Arabia > Riyadh Province > Riyadh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Riyadh Hotel & Towers 5*
Number of rooms: 192
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Also Known As:
Sheraton Riyadh Hotel And Towers
Riyadh Sheraton
Hotel Style:
#7 Best Value Hotel in Riyadh
#14 Business Hotel in Riyadh
#14 Luxury Hotel in Riyadh

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