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InterContinental Riyadh

Travelers' Choice award winner
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Mazaar Street | Po Box 3636, Riyadh 11481, Saudi Arabia
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InterContinental Riyadh
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InterContinental Riyadh
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190 reviews from our community

Traveler rating
    58
    76
    38
    10
    8
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4
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159
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jeddah, Saudi Arabia
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here multiple times, only by the 3rd time did I start enjoying my stays. In a gold ambassador with IHG club and Intercontinental. Being right in front of the ministry of interior has its ups and downs. The place is secure with shaded parking and closed gates, the driver and the car are being photographed once trying to enter.... More 

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San Antonio, Texas
Top Contributor
262 reviews 262 reviews
123 hotel reviews
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 4-nights on recent business trip and was very pleased with accomodations, breakfast and lunch offered in hotel (and up on 6th Floor Lounge). Room was quite large, comfortable and bathroom was also very spacious and accomodating. Staff went out of there way at every step to provide quality service and hotel is in expansion mode to provide more... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Fox Traveller, Thank you for the nice, comprehensive review about our facilities and services and really appreciate your time in preparing these excellent comments. It is our prime objective as a team to provide all our valued guests the best hotel experience, and I am very glad that we met some of your expectations. Of course, we have noted... More 

australia
Top Contributor
88 reviews 88 reviews
78 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for two weeks in a standard room on a business trip, and can honestly say I found it an excellent hotel. Other reviewers have complained about the need for room decor to be upgraded, and yes, the rooms are not cutting edge style. But it depends what you want from an hotel. If you choose based on... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Ms. Ozday, Let me thank you for your time and effort in making this comprehensive review and highlighting your experience about real comfort and excellent service. I take pride of having a great team and I am especially thrilled about your feedback about their smiling and courteous demeanor and their proactive behavior. I have noted some of your suggestions... More 

Manama, Bahrain
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel & it's staff were excellent. Rooms were good sized, clean, and staff were helpful , courteous and professional The only bad thing about this hotel is the food. Their Mondo staff were rude, so I just left without eating there. Staff at the main restaurant are good but the food was below standard. It wasn't good at all. Tasteless... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Guest Big Mo, Thank you for your kind review and rating. We would also like to thank you for your positive feedback as valued guest with particular regards to our staff behavior, cleanliness and the comfort of your room. At the same time, we are sorry to read about your experience in one of our restaurants, in which we... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The intercontinental hotel in Riyadh Saudi Arabia is a very nice hotel. It is located in downtown. Rooms are wide with a very comfortable bed and clean. There is free coffee and tea and bottled water. Innet is free. If you are an IHG member, you will be upgraded and has fruit basket

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Mr. Hasan, Let me thank you for your loyalty to the brand and to the InterContinental Riyadh. I am also equally thankful to your being a member of the IHG Rewards Club and glad that the needed recognition and benefits have been extended to you. We look forward to the pleasure of welcoming you again, Mr. Hasan. Sincerely, Tariq... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I've been here for a 2 day conference of the ATD. Apart from the conference badly organized, the hotel staff at the lunch section made it the worst experience ever. Unresponsive, rude, dirty tables, empty buffet and an attitude that I have not seen in a long time. I'm staying a lot at Intercon in Al Khobar and its a... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Mr. Stephan, I read your comments with deep regret and would like to sincerely apologize for all the inconveniences that have caused you during the recent ATD-MENA Conference. I have discussed all your concerns to the conference and hotel organizers including the Events and F&B departments so as to rectify these lapses and implement measures to prevent the occurrence... More 

Glasgow, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you can afford it, this hotel is well worth staying at. I visted it on a business trip and although it was around £60 more expensive per night, it was well worth it. The foodin the restaurant is excellent... Although breakfast is not that stunning! The rooms are superb, the foyer area and facilities are amazing. You could live... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Mr. Duncan, We are honored by your nice comments about our facilities and services. It has always been our goal to make your stay an experience to remember. Please be assured that we are committed to providing you the best services at all times. This is your home in Riyadh, Mr. Duncan, and we’d love to have you again.... More 

Budapest, Hungary
Contributor
14 reviews 14 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As you walk into the brand new, renovated lobby you hope your room will be of the same quality but unfortunately I wasn’t lucky: although I was upgraded to a spacious junior suite (thanks for that!) it must have been the oldest room in the hotel. However, everything worked and it was well equipped, including a very good steam iron... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Mr. Larusso, Let me thank you for your kind words and comments. Indeed, our rooms are in need of upgrading and this major renovation is already in its final stage. You might have observed that the 1st phase of renovation has been completed and the 2nd phase will soon start. It’s a great relief to learn from you that... More 

Abu Dhabi, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed there for 2 nights during a conference in their standard room. It was big but everything was dirty: the wall, the carpet, even the light switches. But the bed linen, towels and bathroom were clean. The building itself has all the charm of a mix between a German bunker and a soviet office block. The hotel is old... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Mr. Gillou, I thank you for your direct and frank review of the InterContinental Riyadh. I really understand your observation which has been a concern of my management for quite some time. Indeed, the rooms are in dire need of refurbishment and I can assure you that this will be done. As a matter of fact, we have already... More 

Al Khobar, Saudi Arabia
Contributor
17 reviews 17 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 10, 2015

It was one of my bad experience to stay in inter- Riyadh . It is not like other intercontinental. I surprised with their furnitures which belongs to 90s the carpet was in bad conditions. I spoke to their relation manager but he could not say more than sorry and promise that rooms will be renovated. I will not recommend this... More 

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Tariq D, General Manager at InterContinental Riyadh, responded to this review

Dear Mr. Jamal, Thank you for your review. I have fully read and understood your concerns about the status of our rooms and suites. I wish to inform you that we have already completed the 1st phase of the major renovation of the hotel (main entrance, lobby, restaurants and conference rooms), the 2nd phase is already underway and will start... More 

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