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Suite Novotel Riyadh Olaya

4.0 of 5 Olaya Main Street, Riyadh, Saudi Arabia
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Suite Novotel Riyadh Olaya
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Suite Novotel Riyadh Olaya
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43 reviews from our community

Traveler rating
    5
    21
    10
    4
    3
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2
3
3
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 1 week ago

Room was clean and had all that was required for a business trip. Location of hotel is very good. I had a swollen thumb and asked for ice on the first night which never turned up but apart from that staff were friendly and everything else was positive.

Was this review helpful? Yes
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for taking the time to tell about your stay in our hotel, and we appreciate your kind and positive feedback. Please accept our apology for the issue with delivering the ice. At Suite Novotel, we take guest concerns very seriously and it seems we have missed that one . I have shared your comment with our department heads,... More 

Innisfail, Australia
Top Contributor
59 reviews 59 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 1 week ago

We arrived at the hotel to find one bell man just standing on the side walk, doing nothing and not interested in welcoming customers to his hotel. After unloading the car ourselves and moving inside Mazen at the front desk offered the only service we experienced at the hotel. That afternoon the staff on duty at front desk were rude... More 

Was this review helpful? Yes
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for taking the time to let us know about your stay and please accept our sincere apology for all the incidents that occurred during your stay. At suite Novotel we pride ourselves with our service and our associates, but it seems we have failed to provide it to you during this stay. I would appreciate letting me know... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed one night at the Suite Novotel. It's a business hotel with a modern feel and a clean, fresh look. The rooms continue the same mood, they look new and are comfortable. The staff was friendly and the breakfast well set up. The location of the hotel is perfect for eating and shopping in Riyadh. Overall and good experience,... More 

Was this review helpful? Yes 1
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for taking the time to share your experience at our hotel. We appreciate your overall positive feedback and your kind comments, hoping to see you again in the near future . Best regards. More 

Beirut, Lebanon
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 31, 2014

The room is very attractive, comfortable and cozy. The food quality is excellent. The service is exceptionally excellent. They had problems with smell in the bathroom and WiFi and the good thing is that they take reports seriously and fixed them.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for taking the time to let us know about your stay with us. We appreciate your kind positive feedback, and all the nice comments about our hotel. It is always our pleasure to work on guest issues, hoping to have a satisfactory stay with us. Looking forward to host you again in the near future. Best regards. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2014

Had a really great stay there, with friendly staff! The food was really good and the staff members were excellent. I had a room with a great view of the city and would recommend anyone to go and stay there.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for your overall positive feedback and for your kind recommendation to our hotel. We look forward to have you with us in your upcoming visit to Riyadh. Best regards. More 

Limassol
Top Contributor
73 reviews 73 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 4, 2014 via mobile

The location is among the best in Riyadh and this hotel is a very good option for busy travelers. Breakfast is good but not extravagant and the service is at a higher level than what you usually find in Saudi. Visitors to Riyadh these days should select the location of their hotel with the utmost care. Works for the metro... More 

Was this review helpful? Yes 1
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for taking the time to let us know about your stay with us, and for your kind comments and positive overall feedback. Also we appreciate your note regarding the metro construction, where luckily our hotel has not been affected and we hope it will not, mainly since we are at the end of Olaya street and close to... More 

Kuwait City, Kuwait
Top Contributor
56 reviews 56 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 5, 2014

How do you rate business hotels? All much of a muchness really? Well for me one of the most important things is 'do they provide a plug at your bedside to charge your mobile'? Doesn't everybody nowadays have a mobile or device that needs charging near the bed overnight?? yet some hotels don't seem to think of this, And what... More 

Was this review helpful? Yes
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for taking the time to let us know about your stay, and for the overall positive feedback about our hotel and services. As for the internet, and eventhough the issues has been dramatically decreased. We regularly continue to enhance the quality of the internet provided. Again, we appreciate your feedback, and we look forward to host you again... More 

Delft, Netherlands
Contributor
17 reviews 17 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 17, 2014

Suite Novotel Olaya is a great business hotel. I have stayed here with my colleagues for months and I like it. The location is great. It is relatively close to Thalya street, where many of the better restaurants in Riyadh are located. The value provided for the price is excellent. The rooms are large and comfortable.The food is not too... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for your taking the time to let us know about your stay with us. We appreciate your positive feedback about our hotel, and the feedback regarding the pool, electricity sockets, and the express checkout. I have shared those points with the department heads concerned and we have started replacing some of the electrical sockets, and we should be... More 

Sydney, Australia
Contributor
15 reviews 15 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 29, 2014

The ground floor and facilities were level of a Novotel., however room was average. The room rate was also on the high side for what you get. F & B pricing too expensive. I was mostly disappointed with housekeeping. Floor drainage in the shower was terrible, with most of the water going outside the shower and flooding the bathroom. The... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Suite Novotel R, General Manager at Suite Novotel Riyadh Olaya, responded to this review

Thank you for your feedback and valuable comments. Your feedback is what always helps us to improve our services. It is unfortuante that your issues were not resolved to your satisfactory, and the front desk should have acted much better to ensure complete satisfaction. I have shared your comments with the department heads concerned, and please accept our sicnere apology.... More 

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Additional Information about Suite Novotel Riyadh Olaya

Address: Olaya Main Street, Riyadh, Saudi Arabia
Location: Saudi Arabia > Riyadh Province > Riyadh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suite Novotel Riyadh Olaya 4*
Number of rooms: 115
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Hotel Style:
#24 Luxury Hotel in Riyadh

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