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Mercure Value Riyadh

Building N 7183 Unit 1 | Exit 8, Granada Mall, Riyadh 11416, Saudi Arabia
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Mercure Value Riyadh
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Mercure Value Riyadh
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88 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jeddah, Saudi Arabia
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is ok, located between the airport and downtown. Room was more of a studio with a kitchenette. The check in process was horrible, as they canceled my “prepaid” booking because I was late coming in and their machine was not able to charge my card. When I told reception that this is unacceptable and at least they should... More 

Was this review helpful? Yes
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you very much for reviewing our hotel, we are happy and grateful to work on your notes, and we apologize about the check in experience, the staff will be sent for retraining to make sure it will never occur again. we hope to have the chance to welcome you back to assure you the best service More 

London, United Kingdom
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 29, 2015

Why this hotel is shaped like a ship and staff are dressed as sailors I have no idea. Little about it inside is ship like. It's ok for a business trip, the reception area was excellent but the suites are really poor design and in need of a face lift. The floor in my sitting area was sticky and there... More 

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naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Colin, Thank you for taking the time to tell us about your experience at the Mercure Value Riyadh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 9, 2015 via mobile

Arrived in the dark after a 10 hour flight The staff were fantastic the shape of the Hotel takes some getting used to as it is built like ship. The room was a suite which was excellent Big double bed Sitting area and flat screen TV. There a is a pool gym and sauna all worth visit I only had... More 

Was this review helpful? Yes 1
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Mr. Shaun for sharing your experience and looking forward to welcome you back More 

Swansea, United Kingdom
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 2, 2015

I stayed here for work and it was a nice hotel, especially for a woman travelling alone. I felt very safe and comfortable. Nice restaurant with a good buffet every lunch and dinner. A mix of western a nod local cuisine. A stayed in a suite which was nice, it had 2 bedrooms and a good sitting area and kitchen,... More 

Was this review helpful? Yes 2
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

We appreciate and very thankful for your review, looking forward to welcome you back to serve you again More 

Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 1, 2015

The Mercure Value Riyadh was built in the shape of a cruise ship and it's location is in the middle of the Saudi desert, in the northern side of Riyadh. My plant manager and I spent a night there at the end of April, 2015. I would give this hotel 3.5 stars as it's somewhat dated, but in good condition.... More 

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Frank Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our... More 

Riyadh, Saudi Arabia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 15, 2015

I attended a 2 days training at a hotel which took place at one of their rooms (8 am - 5 pm) at the 3rd floor. The food quality and the bathroom are poor, and here are the details: Food: 1. Hot water used for tea is not that hot, it will go warm in less than 2 minutes. It... More 

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CEO186338, Manager at Mercure Value Riyadh, responded to this review

Dear Sir, On behalf of Mercure Value Hotel, please accept my apology for your unpleasant stay at our hotel We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. - Hot water in the meetings room are in automatic boiler, and due to AC full function in... More 

Lexington, Kentucky
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 14, 2015

Hotel is located very close to the airport. Reception staff need more training . on a scale of 1 to 10 rooms will get 6. Food quality is very poor and I think they have health problem. I'm a regular customer with club Accor and I'm afraid this is one of the worst hotels from this group. I don't recommend.

Was this review helpful? Yes
CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Mr. Motaz for your review, we appreciate your concern to let us know about our mistakes, we assure you this is not a Mercure Value Standards, since very recently we had been certificated from CRISTAL International Standards with HACCP Food Safety Risk Management System... Our food in all the outlets is going under a very restricted Hygiene equation.... More 

Travelers are raving about these Riyadh hotels

Dallas, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 27, 2015

Good location and service. Not expensive. Close to carefree and good shopping place. The resutrant is good and breakfast is good as well. We will stay again. The staff are very polite and the rooms are not super, but very spacious.

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Kuwait City, Kuwait
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 22, 2015

I stayed at the Mercure one night and don't think I will stay their again. The rates are NOT worth the quality of the room or the service they offer. In addition, I found one f the folded towels in the bathroom with blood stain on it. When I told the front desk at check out, the gentleman didn't even... More 

Was this review helpful? Yes
CEO186338, Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Danny, On behalf of Mercure Management I deeply Apologize for the unexpected experience that you endure that night we investigate about this accident and find out that the laundry man during folding the towels had cut his finger and did not notice that he is bleeding, Yesterday we recall all the laundry made at the same time for... More 

Singapore
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 27, 2014

We often stay here for business as it's away from the hustling business area so jams are avoided. That's a huge plus. Our stays are always made warm and pleasant with Mr Rashid Khan the front office manager as well as Mr Nouri the Sales Manager who always ensures that we are well looked after. My only negative comment is... More 

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