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Mercure Value Riyadh

4.0 of 5
Building N 7183 Unit 1 | Exit 8, Granada Mall, Riyadh 11416, Saudi Arabia
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Mercure Value Riyadh
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Mercure Value Riyadh
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83 reviews from our community

Traveler rating
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    31
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    6
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Riyadh, Saudi Arabia
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I attended a 2 days training at a hotel which took place at one of their rooms (8 am - 5 pm) at the 3rd floor. The food quality and the bathroom are poor, and here are the details: Food: 1. Hot water used for tea is not that hot, it will go warm in less than 2 minutes. It... More 

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CEO186338, Manager at Mercure Value Riyadh, responded to this review

Dear Sir, On behalf of Mercure Value Hotel, please accept my apology for your unpleasant stay at our hotel We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. - Hot water in the meetings room are in automatic boiler, and due to AC full function in... More 

Lexington, Kentucky
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Hotel is located very close to the airport. Reception staff need more training . on a scale of 1 to 10 rooms will get 6. Food quality is very poor and I think they have health problem. I'm a regular customer with club Accor and I'm afraid this is one of the worst hotels from this group. I don't recommend.

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Mr. Motaz for your review, we appreciate your concern to let us know about our mistakes, we assure you this is not a Mercure Value Standards, since very recently we had been certificated from CRISTAL International Standards with HACCP Food Safety Risk Management System... Our food in all the outlets is going under a very restricted Hygiene equation.... More 

Dallas, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 27, 2015

Good location and service. Not expensive. Close to carefree and good shopping place. The resutrant is good and breakfast is good as well. We will stay again. The staff are very polite and the rooms are not super, but very spacious.

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Kuwait City, Kuwait
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 22, 2015

I stayed at the Mercure one night and don't think I will stay their again. The rates are NOT worth the quality of the room or the service they offer. In addition, I found one f the folded towels in the bathroom with blood stain on it. When I told the front desk at check out, the gentleman didn't even... More 

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CEO186338, Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Danny, On behalf of Mercure Management I deeply Apologize for the unexpected experience that you endure that night we investigate about this accident and find out that the laundry man during folding the towels had cut his finger and did not notice that he is bleeding, Yesterday we recall all the laundry made at the same time for... More 

Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 27, 2014

We often stay here for business as it's away from the hustling business area so jams are avoided. That's a huge plus. Our stays are always made warm and pleasant with Mr Rashid Khan the front office manager as well as Mr Nouri the Sales Manager who always ensures that we are well looked after. My only negative comment is... More 

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 24, 2014

I can't give this hotel a good rating even though we came back to this hotel over and over again for business trips. Firstly, we are used to the surrounding. The mall is about 5 minutes walk and the laundry, burger joint is nearby. Other than that, I can't expect anything much about this hotel but just a place to... More 

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you for taking the time to review our property. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission,. We want you to know that we truly enjoy sharing our passion for our destination with visitors... More 

Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 1, 2014

I chose this hotel mainly for its location as I had to go back and forth to the airport and wanted to avoid the worst of the traffic. My room was a junior suite and the size of a small apartment. The reception staff were some of the most helpful I have encountered. The buffet dinner was nothing special but... More 

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Mr. David for your feedback, it was a pleasure having you in our hotel, and looking forward to welcome you back... I assure you we will work together with our Chief to improve the quality of the food Again, We appreciate your comment More 

Seville, Spain
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 26, 2014

Located closed to Granada Business Park and Granada Mall, but a bit far from the centre of the city. It is a good place where stay if you need to go to do business at Granada Towers and it is relatively near to the airport. Be careful with the celebrations at the hotel on weekends, sound is too much louder.

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Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 6, 2014

I already stayed a few times in the said hotel and i can say it is ok but not more. Its close to the airport, the rate for room per night is fair. Its time renovate the room i would suggest. There is buffet for lunch and breakfast but not really special. Indoor pool and small gym is available.

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Swansea, Wales, United Kingdom
Top Contributor
171 reviews 171 reviews
41 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed September 16, 2014

I stayed here for 5 nights, 3 days in my plans changed and I had to cut a night out, no problem at all. The staff are very friendly and the place is very clean. I stayed in room 1205. Very nice room would sleep a family no problem. I had a kitchen and a very big living room, 2... More 

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