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Mercure Value Riyadh

Building N 7183 Unit 1 | Exit 8, Granada Mall, Riyadh 11416, Saudi Arabia
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Mercure Value Riyadh
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Mercure Value Riyadh
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86 reviews from our community

Traveler rating
    9
    32
    31
    8
    6
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2
Couples
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9
75
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
74 reviews 74 reviews
19 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Arrived in the dark after a 10 hour flight The staff were fantastic the shape of the Hotel takes some getting used to as it is built like ship. The room was a suite which was excellent Big double bed Sitting area and flat screen TV. There a is a pool gym and sauna all worth visit I only had... More 

Was this review helpful? Yes 1
Swansea, United Kingdom
Top Contributor
83 reviews 83 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for work and it was a nice hotel, especially for a woman travelling alone. I felt very safe and comfortable. Nice restaurant with a good buffet every lunch and dinner. A mix of western a nod local cuisine. A stayed in a suite which was nice, it had 2 bedrooms and a good sitting area and kitchen,... More 

Was this review helpful? Yes 2
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Mercure Value Riyadh was built in the shape of a cruise ship and it's location is in the middle of the Saudi desert, in the northern side of Riyadh. My plant manager and I spent a night there at the end of April, 2015. I would give this hotel 3.5 stars as it's somewhat dated, but in good condition.... More 

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Frank Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our... More 

Riyadh, Saudi Arabia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 15, 2015

I attended a 2 days training at a hotel which took place at one of their rooms (8 am - 5 pm) at the 3rd floor. The food quality and the bathroom are poor, and here are the details: Food: 1. Hot water used for tea is not that hot, it will go warm in less than 2 minutes. It... More 

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CEO186338, Manager at Mercure Value Riyadh, responded to this review

Dear Sir, On behalf of Mercure Value Hotel, please accept my apology for your unpleasant stay at our hotel We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. - Hot water in the meetings room are in automatic boiler, and due to AC full function in... More 

Lexington, Kentucky
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 14, 2015

Hotel is located very close to the airport. Reception staff need more training . on a scale of 1 to 10 rooms will get 6. Food quality is very poor and I think they have health problem. I'm a regular customer with club Accor and I'm afraid this is one of the worst hotels from this group. I don't recommend.

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Mr. Motaz for your review, we appreciate your concern to let us know about our mistakes, we assure you this is not a Mercure Value Standards, since very recently we had been certificated from CRISTAL International Standards with HACCP Food Safety Risk Management System... Our food in all the outlets is going under a very restricted Hygiene equation.... More 

Travelers are raving about these Riyadh hotels

Dallas, Texas
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 27, 2015

Good location and service. Not expensive. Close to carefree and good shopping place. The resutrant is good and breakfast is good as well. We will stay again. The staff are very polite and the rooms are not super, but very spacious.

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Kuwait City, Kuwait
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 22, 2015

I stayed at the Mercure one night and don't think I will stay their again. The rates are NOT worth the quality of the room or the service they offer. In addition, I found one f the folded towels in the bathroom with blood stain on it. When I told the front desk at check out, the gentleman didn't even... More 

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CEO186338, Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Danny, On behalf of Mercure Management I deeply Apologize for the unexpected experience that you endure that night we investigate about this accident and find out that the laundry man during folding the towels had cut his finger and did not notice that he is bleeding, Yesterday we recall all the laundry made at the same time for... More 

Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 27, 2014

We often stay here for business as it's away from the hustling business area so jams are avoided. That's a huge plus. Our stays are always made warm and pleasant with Mr Rashid Khan the front office manager as well as Mr Nouri the Sales Manager who always ensures that we are well looked after. My only negative comment is... More 

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 24, 2014

I can't give this hotel a good rating even though we came back to this hotel over and over again for business trips. Firstly, we are used to the surrounding. The mall is about 5 minutes walk and the laundry, burger joint is nearby. Other than that, I can't expect anything much about this hotel but just a place to... More 

Was this review helpful? Yes 1
CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you for taking the time to review our property. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission,. We want you to know that we truly enjoy sharing our passion for our destination with visitors... More 

Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 1, 2014

I chose this hotel mainly for its location as I had to go back and forth to the airport and wanted to avoid the worst of the traffic. My room was a junior suite and the size of a small apartment. The reception staff were some of the most helpful I have encountered. The buffet dinner was nothing special but... More 

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CEO186338, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Mr. David for your feedback, it was a pleasure having you in our hotel, and looking forward to welcome you back... I assure you we will work together with our Chief to improve the quality of the food Again, We appreciate your comment More 

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