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Al Massa Hotel

Ajyad St dam | 90 meters to the Haram al-Sharif, Mecca, Saudi Arabia
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Al Massa Hotel
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Ranked #56 of 271 Hotels in Mecca
A recent review
3 of 5 stars reviewed 4 days ago
uklarka Manchester, United Kingdom
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33 Reviews from our TripAdvisor Community

Traveler rating
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    14
    7
    5
    3
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15
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1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manchester, United Kingdom
Level Contributor
150 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Agree with many of the previous reviews re location. Rooms a bit on the small side in Ramadan when extra beds put in. Good housekeeping staff. Lifts a major bug bear. Long queues at prayer times. Wifi only in the lobby. Can't comment on prices or food as stayed at hotel as part of package with Al Khalid tours from... More 

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 15, 2015

Since my main goal to go to mecca is for praying at masjidil haram, so, this hotel is good enough because it is close. However, at first i didn't get any towel, they give it at the next day. The food sometimes nice, many times too salty. Free wifi only on the lobby.. The room quite nice.. Overall, a pleasant... More 

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Pune, India
Level Contributor
2 reviews
2 of 5 stars Reviewed May 14, 2015

The only thing good about this hotel is the proximity to the Haram. We stayed a whole week and had to plead them for house keeping and change of towels. Ive never come across an ac so loud sometimes loud enough to wake you from your sleep. if you have a choice its better to stay away from this place.

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Travelers are raving about these Mecca hotels

Jakarta, Indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 8, 2015

I stayed for 3 nights. During the stay, room never been cleaned. Contacted the room service and the reception desk to no avail. Talk to the cleaning guy, he said that he's the only person in-charge of 3 floors. Also the staff has no initiative to service guest. Wifi only in lobby area. Absolutely not recommended.

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Jakarta, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 4, 2015

Late review. We stayed 3 years ago. This hotel so close to Masjidil Haram. The room is small & clean. Breakfast & dinner good. Friendly staff. Good location. Great value for money. Only 5 minute walk to Al Haram.

Was this review helpful? Yes 7
UK
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed January 6, 2015

Stayed here in December 2014. Customer service doesn't exist. Hotel rooms small, some not very clean, bathrooms very badly design and even find doing ablution difficult in some rooms. Currently the closest gate to the masjid is closed, which means you have to cross a muddy road to get to the next nearest gate. There are only 3 lifts and... More 

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Selangor, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 26, 2014

the hotel will be nearer if the king abdul aziz gate is open but the hotel location is among the nearest in ajyad area. the room is quite small for 4 persons. the food is almost the same for 8 days (breakfast, lunch & dinner). other than that, alhamdulillah..

Was this review helpful? Yes 7
Egypt
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 18, 2014

the hotel location is perfect and near Sultan Abdel Aziz Gate , it nearby everything you need while doing Omera , Hajh , the reception is great and open buffet at Sohour and Eftar more than great rooms are quite small but clean , every thing you can ask the room services for it , even i didnt call the... More 

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Kuala Lumpur, Malaysia
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

The Hotel is so close to Al Haram and the location is excellent. I will definitely stay here again just for the location and great value. The rest is average. Cleanliness is okay and food is decent. The hotel is less than 10 minutes by walking to Haram Mosque. I stayed in a room overlooking the Haram and can easily... More 

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Bolton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 18, 2014

The first time i came to the hotel i thought it would be great. But then my mind changed. When we got to our room, it was very ver messy. The food was awful- too spicy - and the reception service was terrible. I would not recommend this hotel to people as it would be a bad experience for them.

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