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Al Massa Hotel

Ajyad St dam | 90 meters to the Haram al-Sharif, Mecca, Saudi Arabia
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41 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 3, 2016 via mobile

This Hotel looks great as an image on a catalogue with it's supposed 4 star rating and contemporary lounge area... However do not be fooled, the customer service here is appalling. The rooms are ridiculously tiny and they cramped 5 beds in a twin room! The bathrooms are disgusting with mould and dirt everywhere and a bathtub which a minion... More 

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Thank HashTag8
Kuwait, Al Kuwayt, Kuwait
Level Contributor
153 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed November 13, 2015 via mobile

The check in process took forever and the guys were clueless. They had no idea what they were doing. Rooms have no kettle or tea service. Bathroom was a joke with the pot behind the door and the bath tub behind the sink. Really disappointed with the quality of this place and disregard for quality and service.

Helpful?
Thank Nidal T

Travelers are raving about these Mecca hotels

Riau Archipelago, Indonesia
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 8, 2015

Stay for 5 nights in March 2013. Up to Mecca at midnight and immediately preparations for Umrah. On returning to the hotel after the dawn prayer, Subhanallah ... it turns out our room window facing the entrance of Mecca, pilgrims look out, the left can be seen a large clock tower of the hotel Zamzam. The rooms are a little... More 

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Thank Dewi S
London, United Kingdom
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed October 2, 2015

This is a very basic hotel below the classification of a “basic” hotel let alone the 4 stars they claim themselves on it. It is in a perfectly prime location very close to the haram with only about a 150m walk to the entrance. We were there during Hajj so understandably very busy. When we checked in to the room,... More 

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Thank sherveen
Kuwait City, Kuwait
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 28, 2015

The key point of this hotel is its location, which an extremly important aspect while visiting Mecca. The rooms a bit congested and elevators make you wait at prayer time. The wifi in the lobby worked well.

Helpful?
Thank Mudassir K
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 1, 2015 via mobile

Good place to live , nearest to haram have been here many times always at al massa hotel with my wife n my kids n with my father good hotel with great facilities always helpfull easy wifi always available

Helpful?
1 Thank Usman M
Manchester, United Kingdom
Level Contributor
225 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed June 26, 2015 via mobile

Agree with many of the previous reviews re location. Rooms a bit on the small side in Ramadan when extra beds put in. Good housekeeping staff. Lifts a major bug bear. Long queues at prayer times. Wifi only in the lobby. Can't comment on prices or food as stayed at hotel as part of package with Al Khalid tours from... More 

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Thank uklarka
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 15, 2015 via mobile

Since my main goal to go to mecca is for praying at masjidil haram, so, this hotel is good enough because it is close. However, at first i didn't get any towel, they give it at the next day. The food sometimes nice, many times too salty. Free wifi only on the lobby.. The room quite nice.. Overall, a pleasant... More 

Helpful?
1 Thank aulia k
Pune, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 13, 2015

The only thing good about this hotel is the proximity to the Haram. We stayed a whole week and had to plead them for house keeping and change of towels. Ive never come across an ac so loud sometimes loud enough to wake you from your sleep. if you have a choice its better to stay away from this place.

Helpful?
Thank 10malikm
Jakarta, Indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed April 7, 2015

I stayed for 3 nights. During the stay, room never been cleaned. Contacted the room service and the reception desk to no avail. Talk to the cleaning guy, he said that he's the only person in-charge of 3 floors. Also the staff has no initiative to service guest. Wifi only in lobby area. Absolutely not recommended.

Helpful?
1 Thank Nduti
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