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Mercure Hibatullah

Um Al Qura Street Al Hafayer | PO Box 51177, Mecca, Saudi Arabia
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1 room 1 guest
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Mercure Hibatullah
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27 Reviews from our TripAdvisor Community

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Traveler rating
    6
    8
    8
    3
    2
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11
3
6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Arabic first
  • English first
  • Turkish first
  • Any
English first
  • All months
    (27)
  • Mar-May only
    (10)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (1)
  • Dec-Feb only
    (10)
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Shrewsbury, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An amazing team of people working at the hotel , the housekeeping and reception exceptional at their job and helped my parents with everything that we may have needed . We were 4 of us and we were treated with excellent manner. Look forward to going to the new refurbed hotel soon.

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Mr. Barday, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Istanbul, Turkey
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 18, 2015

Let me first start with the positive side. It is very close to beytullah especially if you take the escalator at the anjum hotel . It should be not more than 10 minutes walking distance. The negative side. 1) no in room Wi-Fi . At least not in my room 2) a very very slow free WiFi in the lobby.... More 

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Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear ottomaximal, Thank you for your comments sent via our website, concerning your stay at Mercure Hibatullah, Makkah recently. I have since had an opportunity to review your concerns with the management team at the hotel. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of... More 

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Toronto, Canada
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed December 27, 2014

The hotel is not too far from the Haram, but as other reviewers pointed out it isn't exactly an easy walk due to the hilly terrain. The shuttle bus is the easiest way to get to Haram and back but beware that late night the bus might not run frequently. We waited almost 45 mins and then took a cab... More 

Was this review helpful? Yes 1
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Mr. Mirza, Thank you for taking the time to tell us about your experience at the Mercure Hibatullah, Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hibatullah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

india
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 8, 2014

Unfortunately we did not have a good experience in this hotel even though we stayed for one night. Location is still not too far from Haram though one has to criss cross the Jeddah highway few times on way . As such with children or elderly it is not walkable. One needs to take a taxi which is not easily... More 

Was this review helpful? Yes 3
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Dubai
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 31, 2014

Close to haram..but you should gi through ups and downs. .bus service available but not good enough. .However Turkish agency that is renting most of the hotel has 2 additional buses and allowed us to use them. Clean. .room service is good..staff is helpful. ..no restaurant.

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

2 reviews
5 of 5 stars Reviewed January 7, 2014

Very freindly staff , shuttle bus during prayer time, good service a small up hill to haram but it s a real fair price for the type of rooms and location, adviced for families as they have some specious rooms .

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Tuti5353 Greetings: I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognise... More 

Qatar
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 5, 2014

appreciate the hospitality of the receptionist, like shuttle services that run until 9pm, so we dont have to bother to walk. Location is close to masjidil harram, 3 minutes by shuttle but if you have to stay in masjidil harram more than 9pm then you have to walk for 10 minutes. however if you are with children dont walk as... More 

Was this review helpful? Yes 1
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Poetut, Greetings: I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognise... More 

Abu Dhabi, United Arab Emirates
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 23, 2013

It is strategically located near Al Ka'ba, Makkah however, Google Maps can be deceiving with heights. It is walking distance to Al Ka'ba that should take around 10-15mins to the باب الملك فهد Gate. However the climb and decent can take a toll on someone who not fit, certainly not recommended for elderly. Instead they should wait for the free... More 

Was this review helpful? Yes 1
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Mr. Mohammad, Thank you for your comments sent via our website, concerning your stay at Mercure Hibatullah, Makkah. I have since had an opportunity to review your concerns with the management team at the hotel. I was sorry to learn that your stay on this occasion fell short of your expectations and I apologise for any discomfort or inconvenience... More 

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