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Mercure Hibatullah

4.0 of 5 Um Al Qura Street Al Hafayer | PO Box 51177, Mecca, Saudi Arabia
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Mercure Hibatullah
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Mercure Hibatullah
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25 reviews from our community

Traveler rating
    5
    8
    8
    3
    1
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10
3
6
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Arabic first
  • English first
  • Turkish first
  • Any
English first
  • All months
    (25)
  • Mar-May only
    (10)
  • Jun-Aug only
    (4)
  • Sep-Nov only
    (1)
  • Dec-Feb only
    (10)
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Toronto, Canada
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is not too far from the Haram, but as other reviewers pointed out it isn't exactly an easy walk due to the hilly terrain. The shuttle bus is the easiest way to get to Haram and back but beware that late night the bus might not run frequently. We waited almost 45 mins and then took a cab... More 

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Mr. Mirza, Thank you for taking the time to tell us about your experience at the Mercure Hibatullah, Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hibatullah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

india
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 8, 2014

Unfortunately we did not have a good experience in this hotel even though we stayed for one night. Location is still not too far from Haram though one has to criss cross the Jeddah highway few times on way . As such with children or elderly it is not walkable. One needs to take a taxi which is not easily... More 

Was this review helpful? Yes 3
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Dubai
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 31, 2014

Close to haram..but you should gi through ups and downs. .bus service available but not good enough. .However Turkish agency that is renting most of the hotel has 2 additional buses and allowed us to use them. Clean. .room service is good..staff is helpful. ..no restaurant.

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

2 reviews
5 of 5 stars Reviewed January 7, 2014

Very freindly staff , shuttle bus during prayer time, good service a small up hill to haram but it s a real fair price for the type of rooms and location, adviced for families as they have some specious rooms .

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Tuti5353 Greetings: I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognise... More 

Pau, France
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 5, 2014

appreciate the hospitality of the receptionist, like shuttle services that run until 9pm, so we dont have to bother to walk. Location is close to masjidil harram, 3 minutes by shuttle but if you have to stay in masjidil harram more than 9pm then you have to walk for 10 minutes. however if you are with children dont walk as... More 

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Poetut, Greetings: I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognise... More 

Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 23, 2013

It is strategically located near Al Ka'ba, Makkah however, Google Maps can be deceiving with heights. It is walking distance to Al Ka'ba that should take around 10-15mins to the باب الملك فهد Gate. However the climb and decent can take a toll on someone who not fit, certainly not recommended for elderly. Instead they should wait for the free... More 

Was this review helpful? Yes 3
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Mr. Mohammad, Thank you for your comments sent via our website, concerning your stay at Mercure Hibatullah, Makkah. I have since had an opportunity to review your concerns with the management team at the hotel. I was sorry to learn that your stay on this occasion fell short of your expectations and I apologise for any discomfort or inconvenience... More 

Plochingen, Germany
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2013

The service personal is good and helpful, only the room is too small. I do understand because the price is low and at the time, there is not enough available room . I will recommend for somebody who has low budget and not for business purpose at this time

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review

Dear Sir, I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and... More 

Abu Dhabi, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2013

I found this hotel very good value for the money. Its located near Al Haram masjid and offers spectacular views of haram, Umm Al Quira road and Ibrahim Kahaleel road. there is loads construction actives going nearby so a bit noisy. Staff are nice at the hotel.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mushtaq1985, Director of Sales at Mercure Hibatullah, responded to this review

Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

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Additional Information about Mercure Hibatullah

Address: Um Al Qura Street Al Hafayer | PO Box 51177, Mecca, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hibatullah 4*
Number of rooms: 381
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Also Known As:
Mercure Hibatullah Makkah/Mecca
Hotel Style:
#20 Luxury Hotel in Mecca
#21 Best Value Hotel in Mecca

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