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All 227 Mecca hotels

Hilton Makkah

5.0 of 5 Hotel   |   Hijrah St | PO Box 844, Mecca, Saudi Arabia
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86%
Ranked #2 of 227 hotels in Mecca
A recent review
5 of 5 stars reviewed 1 week ago
Umm-Ruhma London
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287 people have reviewed this hotel

Traveler rating
    159
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180
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
London
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We decided to give Hilton hotel another chance this year, I have to say the hotel exceeded our expectations, they upgraded us to haramain view, gave us complementary coffee and teas. The hotel was in regular contact to see if there was anything we need. Excellent restaurants. The food was fresh, flavourful, and inventive. Spotlessly clean, very comfortable and the... More

Was this review helpful? Yes
AlaaMomenah, E-Commerce Coordinator at Hilton Makkah, responded to this review

Dear Umm-Ruhma, Thank you very much for your great comments- we love to hear such glowing feedback! We are so happy that you enjoyed your stay with us.. We are really proud that we have exceeded your expectations. We appreciate your kind review and we hope to maintain the same great experience in your next visit. And we do love... More

Riyadh, Ar Riyad, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Before I compliment this hotel, i would like to point out that, the beds were very uncomfortable and the rooms were a bit on the small side. On the other hand, this hotel is beautifully crafted and I would recommend trying 'Lagenda Restaurant', it's renovated, and has a very good selection of food, this is located on the 5th floor.... More

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AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear sytecya, Thank you for taking the time to write your wonderful review! We are so happy that you enjoyed your stay with us, and that you found our team helpful and the food is delicious. Thank you again for your trust and recommendation . And we do love to welcome you back in the holy city to make you... More

Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 3 weeks ago

1. Staff were very rude and not polite, did not care about guests. 2. Reservation was a nightmare. 3. Food quality is very poor and not acceptable. 4. I talked to manager and no one did anything. But apologize. This is my 2nd bad experience with this specific hotel and with Hilton, I decided to try Marriott hotels in the... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AlaaMomenah, E-Commerce Coordinator at Hilton Makkah, responded to this review

Dear Alaa A, Thank you for taking the time and effort in posting a review of your stay at Hilton Makkah. We appreciate your salient comments and it is with regret to know that we were not able to meet your expectations during your stay. Please be assured you that this is not the level of service we strive to... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

If you want to be humiliated by the staff and bell boy for staying in a world class Hilton hotel , stay at this hotel but please keep 2-3 extra hours for check out and make sure your relatives or other guests are not listening to them while they are humiliating you . Paid $700 Dollars a night for the... More

Review collected in partnership with Hilton Hotels & Resorts

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AlaaMomenah, E-Commerce Coordinator at Hilton Makkah, responded to this review

Dear Asim S, Thank you for taking the time and effort in posting a review of your stay at Hilton Makkah. We appreciate your salient comments and it is with regret to know that we were not able to meet your expectations during your stay. Please be assured you that this is not the level of service we strive to... More

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I had a wonderful time at the Makkah Hilton. Everything about the property is just perfect. Proximity to the grand mosque is also great. Staff provided friendly and extra efficient service. Everyone from Nasser at the concierge to Ahmed Zulkify in reservations who certainly took great care of us and paid careful consideration to the fact that... More

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AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear ZA7867, Thank you for your wonderful feedback! We love to hear such positive comments about our hotel. We are thrilled that you enjoyed your stay with us. Thank you again for choosing to stay with us, and we hope we will have the opportunity to be your host during your next visit to the holy city. Alaa Momenah, E-Commerce... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed in during ramadhan with 27pax. The hotel staff and manager are very helpfull taking care our groups with organizing rooms and our meals from sohour till iftar. Mr M Fiaz Haider is so great helping us to make out stayed here so comfortable. My groups consist 12 children below 12yrs. Great meals and awesome services. So helpful to... More

Was this review helpful? Yes 1
AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear Ahmad N, Thank you for taking the time to write your wonderful review! We are so happy that you enjoyed your stay with us, and that you found our team helpful. We look forward to welcoming you back at Makkah Hilton for another memorable experience soon. Best Regards, Alaa Momenah, E-Commerce Coordinator, Makkah Hilton & Towers More

Pretoria
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel still stands out as Makkah's best despite the many new so called 5 star openings at the Abraj al Bait complex next door. The hotel is extremely well kept and service is really good. Staff are pleasant and always willing to assist. Special mention to Ahmed Zulkifly that provided outstanding service with reservations. He certainly went out of... More

Was this review helpful? Yes
AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear Thehotelhopper1, Many thanks for sharing this wonderful review with us. We are really proud to meet your expectations and work for your comfort. We look forward to welcoming you back at Makkah Hilton for another memorable experience soon. Alaa Momenah, E-Commerce Coordinator, Makkah Hilton & Towers More

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

I stayed in Mecca Hilton with my husband when we went to perform Umra. Our experience with this hotel was excellent. It is near Haram, one could easily attend all prayers in time . There is a nice shopping centre nearby with all facilities such as fast food, money changers etc. Breakfast buffet was amazing. Service was excellent. Once I... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear Shabana J, Thank you very much for your great comments- we love to hear such glowing feedback! You just made our day! Thank again for your detailed review and recommendation. And we do love to welcome you back in the holy city to make you feel extra special at Makkah Hilton. Best Regards, Alaa Momenah, E-Commerce Coordinator, Makkah Hilton... More

Neuss, Germany
1 review
5 of 5 stars Reviewed 5 weeks ago

The Mecca Hilton hotel is located just in front of the Haram. My advise to all Muslims Pilgrims to ease your prayer activities by choosing the Hilton Mecca.The hotel is equipped with the all facilities as well shopping mall ,where you can arrange the necessary things during your stay in Mecca.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear Anjum N, Thank you for taking the time to write your wonderful review! We are so happy that you enjoyed your stay with us. And thank you for your trust and recommendation and we hope we will have the opportunity to be your host during your next visit to the holy city. Best Regards, Alaa Momenah, E-Commerce Coordinator, Makkah... More

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed June 24, 2014

you cannot get more central location or closer to the Alharam than this. Great resception, hastle free checking and flexible checkout, clean recently refurbished rooms, fully refurbished lobby, underground parking, and my favorite " one of the best breakfasts in town" overall great value for money and that maintained Hilton word class standard

Review collected in partnership with Cleartrip

Was this review helpful? Yes
AlaaMomenah, E-commerce Coordinator at Hilton Makkah, responded to this review

Dear Salem A, It was a real pleasure to have you in our hotel !!! We are so happy that you enjoyed your stay with us.. We are really proud that we have exceeded your expectations. We appreciate your kind review and we hope to maintain the same great experience in your next visit. We look forward to welcoming you... More

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Additional Information about Hilton Makkah

Address: Hijrah St | PO Box 844, Mecca, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Makkah 5*
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Also Known As:
Hilton Makkah Hotel Mecca
Hilton Hotel Mecca
Hilton Hotel Makkah
Hilton Mecca
Mecca Hilton
Hilton Makkah Mecca

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Family Hotel in Mecca #2 Luxury Hotel in Mecca #18 Best Value Hotel in Mecca
Hotel Class
Number of rooms
1396

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