We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 203 Mecca hotels

Mercure Umm Al Qura

3.0 of 5 Hotel   |   Al Masjed Al Haram Road End Hojoun Bridge | PO Box 964, Mecca 21955, Saudi Arabia
Hotel amenities
Save Saved
You added Mercure Umm Al Qura to your Saves list
Mercure Umm Al Qura
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
35%
Ranked #67 of 203 hotels in Mecca
A recent review
3 of 5 stars Reviewed September 8, 2012
f i St. Albans, United Kingdom
Write a Review

23 people have reviewed this hotel

Traveler rating
    3
    5
    6
    4
    5
See reviews for
11
1
6
2
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2013

checked in the hotel (due to a colleague's reservation), the room was pathetic and smelled bad... immediately left the room along with luggage and after a long discussion they finally made the refund and left the place... checked in at Le'Meridian, much better and closer to haram... about 50 meters from the clock tower side of haram.

Was this review helpful? Yes 1
St. Albans, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 8, 2012 via mobile

Went during last 8 days of Ramadan...so finding a hotel was alhamdulillah!. The hotel is about a mile away from masjid al haram (10-15 mins walk depending on your speed) and directly opposite jannat ul molah. the hotel was fine...but does need updating and a refurb. Bathroom needs some work that's for sure. The hotel does provide a bus service... More

Was this review helpful? Yes 2
Sharjah, United Arab Emirates
1 review
3 of 5 stars Reviewed August 22, 2012

I had booked well in advance to secure room This year shuttle transport services were not upto assured standards. NO Provision for Tea pot / Micro Owen. Room Service always negative answers Front Office staff , House keeping (laundry section) were very helpful.

Was this review helpful? Yes
Manchester, United Kingdom
2 reviews
3 of 5 stars Reviewed August 2, 2012

the hotel is average...they deffinately need English speaking staff...the rooms were not bad after changing them....the shower cubicles are very small make sure you check your room first...during Ramadhan they do not give you Saree in the morning so check as expedia booked us in for Breakfast and they then said not during Ramdhan we managed to sort this out... More

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 25, 2012

I was booked here for 16 nights and had many gripes - No internet connection in room whereas the website advertised that there is. Where there's supposed to be internet connection, it was either poor not not working for the last 5-6 days of my stay. - Poor breakfast and that's if they serve it. There were a couple of... More

Was this review helpful? Yes
riyadh
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 10, 2012

Horrible location, a shuttle service does exist but it drops you far from the haram. It's another 5-10 min walk to enter the mosque. Rooms need upgrading, carpets filthy, toilets tiny. Breakfast was equally horrible. I'm a LeClub member and wasn't recoginzed or offered any benefits. Would definitely advice every potential traveller to stay away from this hotel. The mercure... More

Was this review helpful? Yes 1
A TripAdvisor Member
2 of 5 stars Reviewed February 28, 2012

I was there for 2 days. Although the location was good the hotel itself is in need of improvemnt. The staff is not service oriented. They dont smile. The breakfast was also very bad. Can you imagine when ask for coffee, they gave me a sachet of nescafe and to use a paper cup. They are so lazy to serve... More

Was this review helpful? Yes 1
toronto
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2011

I stayed during last 10 days of Ramadhan of 2011. This hotel is situated on the hill and shuttle buses wil take you close to Makkah. There is a 10~15 min walk to Marwa where the shuttle drops. Shuttle will drop you in the near by bazar. Pickup is also from the Bazar. There is no specific time due to... More

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed August 31, 2011

I do not recmmend this hotel to any one, it is very bad hotel, when I arrived with my family, the room was not ready and it was not clean although I arrived @ 10:00 pm and I should take the room @ 2:00 pm but all that time the room was not ready and not clean, the service is... More

Was this review helpful? Yes 1

Been to Mercure Umm Al Qura? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Umm Al Qura

Also Known As:
Mercure Umm Al Qura Hotel
Mercure Umm Al Qura Hotel Mecca
Mercure Umm Al Qura Makkah/Mecca
Address: Al Masjed Al Haram Road End Hojoun Bridge | PO Box 964, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #67 of 203 hotels in Mecca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Umm Al Qura 3*
Official Description (provided by the hotel):
This 4 star hotel is equipped with 307 air-conditioned, elegantly equipped rooms and luxurious executive, deluxe and royal suites. It is located in the capital of Islam, the prayer place for all Muslims. It is only a five minute walk to the Holy Haram.The Mercure Umm Al Qura features 2 traditional local restaurants, a 24 hour room service, mini fridges, laundry and valet service, secured safe deposit and free parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, Venere and Otel so you can book your Mercure Umm Al Qura reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Umm Al Qura, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.