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Mercure Umm Al Qura

Al Masjed Al Haram Road End Hojoun Bridge | PO Box 964, Mecca 21955, Saudi Arabia
Hotel amenities
Mercure Umm Al Qura
Ranked #54 of 167 hotels in Mecca
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23 reviews from our community

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Traveler rating
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Date Rating
1 review
1 of 5 stars Reviewed February 25, 2013

checked in the hotel (due to a colleague's reservation), the room was pathetic and smelled bad... immediately left the room along with luggage and after a long discussion they finally made the refund and left the place... checked in at Le'Meridian, much better and closer to haram... about 50 meters from the clock tower side of haram.

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St. Albans, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 8, 2012 via mobile

Went during last 8 days of Ramadan...so finding a hotel was alhamdulillah!. The hotel is about a mile away from masjid al haram (10-15 mins walk depending on your speed) and directly opposite jannat ul molah. the hotel was fine...but does need updating and a refurb. Bathroom needs some work that's for sure. The hotel does provide a bus service... More

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Sharjah, United Arab Emirates
1 review
3 of 5 stars Reviewed August 22, 2012

I had booked well in advance to secure room This year shuttle transport services were not upto assured standards. NO Provision for Tea pot / Micro Owen. Room Service always negative answers Front Office staff , House keeping (laundry section) were very helpful.

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Riyadh
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 8, 2012

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 2, 2012

the hotel is average...they deffinately need English speaking staff...the rooms were not bad after changing them....the shower cubicles are very small make sure you check your room first...during Ramadhan they do not give you Saree in the morning so check as expedia booked us in for Breakfast and they then said not during Ramdhan we managed to sort this out... More

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London, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 25, 2012

I was booked here for 16 nights and had many gripes - No internet connection in room whereas the website advertised that there is. Where there's supposed to be internet connection, it was either poor not not working for the last 5-6 days of my stay. - Poor breakfast and that's if they serve it. There were a couple of... More

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See 2 more reviews by mali81 for Mecca
riyadh
1 review
1 of 5 stars Reviewed June 10, 2012

Horrible location, a shuttle service does exist but it drops you far from the haram. It's another 5-10 min walk to enter the mosque. Rooms need upgrading, carpets filthy, toilets tiny. Breakfast was equally horrible. I'm a LeClub member and wasn't recoginzed or offered any benefits. Would definitely advice every potential traveller to stay away from this hotel. The mercure... More

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A TripAdvisor Member
2 of 5 stars Reviewed February 28, 2012

I was there for 2 days. Although the location was good the hotel itself is in need of improvemnt. The staff is not service oriented. They dont smile. The breakfast was also very bad. Can you imagine when ask for coffee, they gave me a sachet of nescafe and to use a paper cup. They are so lazy to serve... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

toronto
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2011

I stayed during last 10 days of Ramadhan of 2011. This hotel is situated on the hill and shuttle buses wil take you close to Makkah. There is a 10~15 min walk to Marwa where the shuttle drops. Shuttle will drop you in the near by bazar. Pickup is also from the Bazar. There is no specific time due to... More

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed August 31, 2011

I do not recmmend this hotel to any one, it is very bad hotel, when I arrived with my family, the room was not ready and it was not clean although I arrived @ 10:00 pm and I should take the room @ 2:00 pm but all that time the room was not ready and not clean, the service is... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

 
 
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Additional Information about Mercure Umm Al Qura

Also Known As:
Mercure Umm Al Qura Hotel Mecca
Mercure Umm Al Qura Hotel
Mercure Umm Al Qura Makkah/Mecca
Address: Al Masjed Al Haram Road End Hojoun Bridge | PO Box 964, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #54 of 167 hotels in Mecca
Official Description (provided by the hotel):
This 4 star hotel is equipped with 307 air-conditioned, elegantly equipped rooms and luxurious executive, deluxe and royal suites. It is located in the capital of Islam, the prayer place for all Muslims. It is only a five minute walk to the Holy Haram.The Mercure Umm Al Qura features 2 traditional local restaurants, a 24 hour room service, mini fridges, laundry and valet service, secured safe deposit and free parking. ... more   less 
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Mercure Umm Al Qura
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