Pullman Zamzam Grand Suites (Makkah/Mecca) - Hotel Reviews

Rania f

Salmiyah, Kuwait

Senior Reviewer

9 reviews

3 hotel reviews

Reviews in 4 cities

“Pullman ZamZam”

Reviewed May 20, 2013 NEW

Located just few step away from of King Abdul Aziz gate of Haram, we were very lucky to have booked a room there. Haram was somehow empty by the time of our performance of Omrah so it was easy. Upon check in we required a wheel chair for my mother in law as to ease your omrah performance and the... More

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Hsoon

Auckland Region, New Zealand

1 review

1 helpful vote

“Great Hotel and friendly staff”

Reviewed May 18, 2013 NEW

I went for Ummrah with my wife; I arrived before checkin time which is 2 pm. I spoke to the front offices manager; he was so friendly person with great skill of communication. the room was nice and clean "I liked it. the Haram was very close to the hotel less than 5 minutes walk.

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We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Asghar272

Chicago, Illinois

Senior Reviewer

9 reviews

Reviews in 2 cities

1 helpful vote

“Lucky Guest”

Reviewed May 16, 2013 NEW

Arriving @ Makkah after a long bus trip from Madinah in estate of Ihram - trip took us almost 6 Hours- very tried, my family & I were on the edge, still we have to perform our Urmah...! i did not though bus will take so long...we have booked 2 rooms through a local travel agent at the hotel lobby... More

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See 3 more reviews by Asghar272 for Mecca

We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Nancy7050

N.J York City, New York, USA

2 reviews

1 helpful vote

“Nice Choice for Omrah”

Reviewed May 13, 2013

I stayed there for couple of days for Umrah, and for sure I will stay in the same hotel next time I am in Makkah. it is near Haram, and the check-in and check-out couldn't be easier. The room service food was very good. Rooms were clean and staff treat you as you are at home

Was this review helpful? Yes 1

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We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Waleed N

Dayton, New Jersey

1 review

“Really Great in Many Areas”

Reviewed May 12, 2013

This is my 5th time to stay there, and found them are really great in many areas especially the customer service. I met with Mr. Walid Samy at the customer service, he is a very nice guy that give hand to everybody, that's one of the attractions that pull me every-time to that location. I just have little comment: The... More

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We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

ajww

Senior Reviewer

8 reviews

8 hotel reviews

Reviews in 6 cities

7 helpful votes

“Convenient and comfortable”

Reviewed May 9, 2013

We stayed for eight days with son and his wife and four kids. We took a two bedroom suite for living space and an additional standard room for additional beds. We enjoyed it but it is a crowded hotel as they serve many groups and this may not suit everyone. For us everything worked out well so I have no... More

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ajww has 1 more review of Pullman Zamzam Grand Suites

“Not like the old days, but still”

Reviewed July 5, 2012

We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

janakat60

Irbid, Jordan

Reviewer

5 reviews

5 hotel reviews

Reviews in 2 cities

19 helpful votes

“Everything seems like a struggle at this hotel”

Reviewed May 8, 2013

Probably this is the worst hotel I have ever been to. I have been to 3 stars hotels which were much better. The reception area is somehow small and so crowded, but, lucky for us it is filled with comfortable couches (we spent 6 hours waiting). The reception teem were ???? Well……….. least to say is that they suffer from... More

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See 3 more reviews by janakat60 for Mecca

Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

osman1uk

west midlands

2 reviews

Reviews in 2 cities

“the best buffet breakfast”

Reviewed May 8, 2013

this is a very decent hotel for families and couples and very close to the holy mosque. the rooms are clean and very spacious. we had B&B package. the variety for breakfast was unbelievable, i have never seen so many varieties. if you are a good eater this could be your lunch and breakfast. overall very good

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Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon More

nabeel73

Riyadh, Ar Riyad, Saudi Arabia

Contributor

19 reviews

14 hotel reviews

Reviews in 7 cities

11 helpful votes

“Excellent Kaaba View”

Reviewed May 5, 2013

Booked this hotel as wanted to stay in Abraj Al Bait Complex plus got a good deal. Since most January's every year is not a peak season so wanted to perform Umrah with family. Was taken aback by the condition of the furniture near the reception area although check-in was done without any waste of time. The room's decor was... More

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See 4 more reviews by nabeel73 for Mecca

We are alarmed reading your comments. Please rest assured that corrective actions has been taken to overcome shortfalls mentioned above. I trust that you will give us another chance to prove to you our outstanding levels of service with appropriate upgrades and VIP courtesies. Please address your next stay at Pullman ZamZam Makkah to my attention to allow us to... More

legalabs

Burnley, United Kingdom

Senior Reviewer

10 reviews

5 hotel reviews

Reviews in 7 cities

15 helpful votes

“Essential survival tips at this 5 star hotel”

Reviewed April 30, 2013

Went on umrah but arrived at hotel early, hotel do not allow check in until 2pm. Initially I was unpopular with the lack of flexibility, but during our stay realised that its not always the hotels fault. People do not check out in time hence leave very little time for cleaning the rooms. That said during our 7 day stay,... More

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We have noted your comments regarding your last stay with us and would like to apologies for not reaching your expectations. I was very disappointed to see that your expectations were not met upon check in. I am very concerned about that as it is definitely not the genuine service we strive to deliver. We also assure you that we... More

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Pullman Zamzam Grand Suites Hotel, Makkah/Mecca

Pullman Zamzam Grand Suites

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