We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 206 Mecca hotels

Pullman ZamZam Makkah

5.0 of 5 Hotel   |   Abraj Al Bait Complex | Central Area Ajyad, Mecca 21955, Saudi Arabia (Formerly Pullman Zamzam Grand Suites)
Hotel amenities
Save Saved
You added Pullman ZamZam Makkah to your Saves list
Pullman ZamZam Makkah
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Expedia.com Travelocity
and 7 more sites!
67%
Ranked #11 of 206 hotels in Mecca
A recent review
3 of 5 stars reviewed yesterday
Deenn2014 Manchester, United Kingdom
Write a Review

239 people have reviewed this hotel

Traveler rating
    110
    44
    45
    24
    16
See reviews for
152
20
14
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

Just come back from Umrah and stayed at the Amiri suite at the hotel. Paid £1000 for 5 nights Good points 1 .Close to haram 2. Food courts e.g KFC, burger king etc just below you. (ideal for the kids) 3. Shops and markets very close your wife will love it. Bad Points 1. WIFI is EXPENSIVE and is not... More

Was this review helpful? Yes 1
Riyadh, Saudi Arabia
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very near to Haram, the market and food court. its very convenient and the staff is very professional and helpful :), There are several type of rooms, I stayed in the classic room and it was good.There is a mini kitchen inside too, you can make coffee and some light snacks if u prefer not to have anything outside. Food... More

Was this review helpful? Yes 1
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Yanbu
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Yes, the location is excellent and very covenient for those who want be close to Kaabah and the MasjidlHaram. There is a big musollah as well for those who are unable to be ontime to the Masjidilharam. However, the hotel doesn't deserve to be a 5 star hotel. The staff was not helpful. I arrived and requested for valet parking... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Manama, Bahrain
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Completely disappointed. Not worth the money. Would not recommend to anyone.Breakfast was bad, the presidential suite was smelly.Old and broken furniture. Other Hotels in the abraj bait tower offer much superior servive.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Hesham K, Qaliity & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Manchester, England, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

I am currently staying at this hotel as part of a party of 7. Dont get me wrong location is fantastic. You are situated right in front of the king abdul aziz gate and acces to the haram is easy. Now for the hotel itself! This hotel is far from 5 star! The service has been poor. Firstly they will... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Mr. Hussein Thank you for your feedback received following your recent stay at Pullman ZamZam Makkah. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Pullman prides itself. If ever we fail to... More

Islamabad, Pakistan
1 review
5 of 5 stars Reviewed 2 weeks ago

I Stayed there for 3 nights, I can tell that this hotel is one of the nearest hotels in Makkah - right now - to Haram mosque; just few steps you will find yourself there. one of the assets of this hotel is its staff, there service standards are very high they go beyond your expectations sparing no effort in... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Mr. Mohammed Thank you very much for your great feedback. We appreciate taking form your valuable time to write your impression about your stay with us. We work hard to offer good, friendly & efficient service and I'm so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Ok quick 2 second introduction. I'm usually not a proactive reviewer of anything. I'm more of a review site lurker, but the experience that I had at ZamZam easily deserves a written review. Check-in was very quick, bellboys brought our bags, up to the room, the front desk people actually spoke decent English which was a relief. Room: There was... More

Was this review helpful? Yes 1
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dea Mr. Ahsan Thank you very much for your great feedback. We appreciate taking form your valuable time to write your impression about your stay with us. We work hard to offer good, friendly & efficient service and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing... More

Riyadh, Saudi Arabia
1 review
1 of 5 stars Reviewed 3 weeks ago

I returned back from 1 day trip to Makkah and experience forced me to write my first review at tripadvisor. I stayed for a night at Pullman Zamzam Makkah hotel in my recent tour and experience was not good at all. 1. After travelling by car for 860+ kilometers, when I reached hotel the room I booked was not ready... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Mr. Tariq Thank you for your comments sent via our website, concerning your stay at (name of hotel) on the 28th September. I have since had an opportunity to review your concerns with the management team at the hotel. I would like to sincerely apologise for the shortfall in the standard of service on this occasion. I was sorry... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Anything in the first row of Haram is a fantastic location. Hotel reception provided great service, they were very helpful in selecting rooms. One one negative; as breakfast was bit dull for this category of hotel. Dr S Mansoor

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Dr. Mansoor Thank you for your great feedback and this give us a pleasure of encouragement to do more better services to all our valuable guests The issues raised in your email have been addressed with the food and beverage team and retraining has been set in place to ensure that there is no recurrence of this failure. I... More

Been to Pullman ZamZam Makkah? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman ZamZam Makkah

Also Known As:
Pullman ZamZam Makkah Mecca
Address: Abraj Al Bait Complex | Central Area Ajyad, Mecca 21955, Saudi Arabia (Formerly Pullman Zamzam Grand Suites)
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Mecca
#10 Luxury Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman ZamZam Makkah 5*
Official Description (provided by the hotel):
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenitites, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Tingo, Venere, ACCOR, TripOnline SA, Agoda, Asiatravel.com Holdings and Hotels.com so you can book your Pullman ZamZam Makkah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Pullman ZamZam Makkah, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.