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All 221 Mecca hotels

Pullman ZamZam Makkah

5.0 of 5 Hotel   |   Abraj Al Bait Complex | Central Area Ajyad, Mecca 21955, Saudi Arabia
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Pullman ZamZam Makkah
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66%
Ranked #12 of 221 hotels in Mecca
A recent review
4 of 5 stars reviewed 1 week ago
Abdulaziz A Yanbu
  • Reviews (268)
  • Photos (124)
  • Amenities
  • Room tips (58)
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268 people have reviewed this hotel

Traveler rating
    118
    54
    48
    29
    19
See reviews for
169
24
18
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
Yanbu
1 review
4 of 5 stars Reviewed 1 week ago

Check in and check out was not as expected.too delay. Appreciate the upgrade. Check in at 5pm not fear. location was best think. Also staff in resaption were supported. Also no label out side the building to direct the guest. Thank you

Review collected in partnership with Pullmanhotels.com

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Top Contributor
72 reviews 72 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Located next to haram, two escalators and a few mins walk to haram. Check in was slow, and very rude and unattentive staff. Asked to check in to my room and the staff member took my details and decided to have a good old gossip with his colleague, after which, took out a key card and threw it on to... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest Thank you for your comments sent via our website, concerning your stay at Pullman ZamZam In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Pullman ZamZam prides itself. I was also disappointed... More

Malaysia
Contributor
16 reviews 16 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Opted for the room facing the Kaabah. The room was clean, huge, and beds were comfortable. The view was exceptional. The room could do with better maintenance. The hotel had a power cutout for a few hours, but so did the other hotels in the vicinity, hotel staff were seen trying their best to sort guests concerns. Checked in early... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest Thank you for your feedback received following your recent stay at Pullman ZamZam I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. Sincerely, More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived, we immediately noticed the toilets were not clean although it was sealed with a "Sanitized" seal. There was a hair, the water was yellow, and the bottom of the toilet had not been scrubbed. Nevertheless, everything else seemed okay or not as obviously unwashed. Sitting near the windows, I noticed the clearly dirty curtains that seem to... More

Was this review helpful? Yes 2
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest I was sorry to learn that your stay on this occasion fell short of your expectations and I apologise for any discomfort or inconvenience caused. Your feedback on the condition of the room has also been passed to the housekeeping team. I am sure that had you addressed these issues with the staff on duty at the time... More

Dhahran, Saudi Arabia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good hotel in close proximity to the Haram. The staff were courteous. The check-in procedure was quick and so was the check-out. The room was clean. The breakfast offered a wide variety of items. I recommend this hotel for anyone who visiting Makkah for Umrah

Was this review helpful? Yes 1
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Lahore, Pakistan
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My stay at pullman zamzam was comfortable But the breakfast was not upto the mark and it lacked various food items Coffee machine at one place was out of order Crockery washing service was very slow , had to wait for glass and cups

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes 2
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Mr. Nasir Thank you for your feedback received following your recent stay at Pullman ZamZam. The issues raised in your email have been addressed with the food and beverage team and retraining has been set in place to ensure that there is no recurrence of this failure. We very much appreciate your comments regarding your stay at the Pullman... More

Oklahoma City, Oklahoma
1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel recently.I was shocked by its service.The front desk was rude and absolutely unhelpful.Room was small and the bathroom was moldy ! Breakfast was marginal with poor service.This hotel does not deserve to have 5 stars ! I would never stay there again.

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Hesham K, Guest Experience Manager at Pullman ZamZam Makkah, responded to this review

Dear M. Azhar Thank you for your feedback received following your recent stay at Pullman Zamzam. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Pulllman Zamzam prides itself. The issues raised in your... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Dear Mr Kabbany, I would like to thank you and your staff for their hospitality and service given throughout our time.. Thank you. The hotel is certainly 5 star but I found your staff, all of them from reception to front office to the cleaning staff all helpful and friendly with a smile. Very good customer service. The location of... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Mr. Ahmed We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Carlisle, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 7, 2014

I came here last year on may to peform my umrah! it's close to the kabah and I have a perfect view of it! It has a shopping complex too! I was disappointed when they gave me the card to a room which had some people in. So I had to go back and get another card. This is why... More

Was this review helpful? Yes
Hesham K, Quality &Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Guest Thank you for your feedback received following your recent stay at Pullman ZamZam. I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we... More

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 1, 2014

Absolutely loved the hotel. Loved the cleanliness, the size of the room and most of all how close it is to the haram. its a few minute walks to haram. Also, food court is also in hotel. Its just overall great. i travelled with my husband and 4 year old child and i could not have picked a better hotel.... More

Was this review helpful? Yes
Hesham K, Quality & Attitude Manager at Pullman ZamZam Makkah, responded to this review

Dear Mrs Hussain Thank you for your feedback received following your recent stay at Pullman ZamZam. I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. I was disappointed that you... More

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Additional Information about Pullman ZamZam Makkah

Address: Abraj Al Bait Complex | Central Area Ajyad, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman ZamZam Makkah 5*
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Also Known As:
Pullman ZamZam Makkah Mecca

124 photos of this hotel

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Amenities

Restaurant Room Service Suites Wheelchair access
Hotel Style
#11 Luxury Hotel in Mecca #13 Best Value Hotel in Mecca
Hotel Class
Official Description (provided by the hotel)
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenitites, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba ... more   less 
Number of rooms
1315

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